SITXMGT002 Student Instructions :
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STUDENT INSTRUCTIONS: PROJECT ASSESSMENT
The Project Assessment is based on the Unit of Competency: SITXMGT002 Establish and conduct business relationships
You are required to develop a workplace Policy and Procedures for establishing and conducting business relationships
Student instructions:
- Base the following project on your own workplace or an organisation you have worked for in the past.
- If this is not possible, make a time with your assessor to get approval to nominate an organisation on which to base the project.
- The instructions below will guide you through the process to develop a workplace Policy and Procedure.
NOTE: All points must be completed.
Section 1:
Identify a workplace or organisation on which to base the project and provide a brief description of the organisation.
Section 2: Develop a workplace Policy and Procedure to administer the processes used in the organisation to establish and conduct business relationships.
Section 3:Write a contract for a goods and sevice provided between 2 parties
PROJECT ASSESSMENT
The Project Assessment is based on the Unit of Competency: SITXMGT002 Establish and conduct business relationships
The student is required to develop a workplace Policy , Procedures and contract for establishing and conducting business relationships
Student instructions:
- Base the following project on your own workplace or an organisation you have worked for in the past.
- If this is not possible, make a time with your assessor to get approval to nominate an organisation on which to base the project.
- The instructions below will guide you through the process to develop a workplace Policy,Procedure and contract .
NOTE: All points must be completed. Section 1:
Identify a workplace or organisation on which to base the project and provide
a brief description of the organisation.
Section 2: Develop a workplace Policy and Procedure to administer the processes used in the organisation to establish and conduct business relationships.
Section 3
Write a contract for confirming agreements in writing according to organisational requirements
Contracts must include details of:
- terms and obligations of contract
- methods of contractual agreement
- exclusion clauses
- dispute resolution clause
- termination of contracts
- Legal requirements relevant to the business including consumer protection.
Student Template Provided
Section 2: Develop a workplace Policy and Procedure to administer the processes used in the organisation to establish and conduct business relationships.
Describe the way the business will administer the following points:
- Proactively identify and take up opportunities to maintain regular contact with customers and suppliers.
- Commitment to establish relationships within appropriate cultural context.
- Methods used in the business to nurture relationships.
- Conduct of negotiations in a professional manner to meet current organisational goals.
- Use of established negotiation techniques to benefit all parties.
- Methods of feedback and input from colleagues into negotiation where appropriate.
- Communication of results of negotiations to colleagues and stakeholders within appropriate timeframes.
- Methods to obtain approvals for all aspects of formal agreements according to organisational procedures.
- Methods used to evaluate, consider and act on the need for specialist advice as required.
- Take account of agreed business performance indicators.
Nurture relationships through regular contact and use of effective interpersonal and communication styles.
ATTACHMENT B (POLICY AND PROCEDURE TO ESTABLISH AND CONDUCT
BUSINESS RELATIONSHIPS
Section 3
Write a contract for confirming agreements in writing according to organisational requirements.
Contracts must include details of:
- terms and obligations of contract
- methods of contractual agreement
- exclusion clauses
- dispute resolution clause
- termination of contracts
Legal requirements relevant to the business including consumer protection.
ATTACHMENT C (CONTRACT)TEMPLATE PROVIDED
For research puposes
The listed URL addresses will assist you in developing relationships with customers and suppliers.
Information will include:
Developing policies & procedures in business relationships for your business
- Business processes, procedures and standards and the benefits
- Standardising key business activities
- Creating an effective process, procedures and standards
https://www.business.qld.gov.au/starting-business/planning/business-planning/processes- procedures-standards
The listed URL address will assist you in developing relationships with customers
Information will include:
Establishing & conducting business relationships with customers-
- Measure customer service
- Seek customer feedback
- Understanding your customer
- Communicating with customers
https://www.business.gov.au/info/plan-and-start/start-your-business/what-is-customer- service/manage-customer-relationships
The listed URL addresss will assist you in developing relationships with suppliers.
Information will include:
YOUR COMMENT