BSBTWK502 – Manage team effectiveness

BSBTWK502 – Manage team effectiveness :

Task 1.1 Create a Team Performance Plan 

Team Performance Plan 

Completed By:	Ruvi
Workplace/Organisation:	Bounce Fitness
Date:	2023/05/03

Team Requirements
The team should consist of 5 members, including a team leader and a project manager. Each team member should possess the necessary skills and knowledge related to their assigned tasks. The team should work collaboratively and communicate effectively to achieve project goals.
Task	Enhancing services for Bounce Fitness Café

Task Objectives	To improve the quality of products and services offered at Bounce Fitness Café. To increase customer satisfaction and loyalty. To generate higher revenue for the café.
Organisational Objectives	To provide a high-quality café experience for members and guests. To increase the profitability of the café. To maintain a positive reputation for Bounce Fitness.
Purpose	The purpose of this team performance plan is to ensure that the team works efficiently and effectively to achieve the objectives of the Bounce Fitness Café project.

Goal	The goal of this project is to enhance the services and offerings of the café, resulting in increased customer satisfaction, loyalty, and revenue.
Expected Outcome	A menu that offers high-quality, healthy food and drink options. An efficient ordering and payment system. A comfortable and inviting atmosphere. Consistently excellent customer service. Increased revenue and customer satisfaction.

Team Member 1
Team Member 2
Team Member 3	Nabina	Bigyan	Ravi	Shankar

Individual Requirements
	Role	Responsibility	Goal	Expected Outcome
Team Leader	Oversee the project and ensure that it is completed within the set timeframe and budget. Communicate project updates and progress to the team and stakeholders. Coordinate team meetings and ensure that team members are on track with their tasks.
	Project Manager	Plan and schedule project tasks and timelines. Allocate resources and manage project budget. Ensure that the project is delivered within the agreed-upon scope and quality standards.	To effectively manage the project and ensure its successful completion. To deliver the project within the agreed-upon scope and quality standards.	Project completed within the agreed-upon scope and quality standards. Efficient allocation of resources. Effective management of project budget.

Key Performance Indicators (KPIs)

Team KPIs

	Area of Performance	Low performance	Ideal Performance	High Performance
1	Project Completion	Project is not completed within the set timeframe and budget.	Project is completed within the set timeframe and budget.	Project is completed ahead of schedule and under budget.
2	Team Communication	Poor communication between team members and stakeholders.	Effective and timely communication between team members and stakeholders.	Proactive communication and collaboration resulting in exceptional project outcomes.

Individual KPIs
	Area of Performance	Low performance	Ideal Performance	High Performance
1	Quality of Service	Inconsistent quality of service resulting in low customer satisfaction.	Consistent quality of service resulting in high customer satisfaction.	Exceptional quality of service resulting in exceptional customer satisfaction and loyalty.
2	Revenue	Low revenue generation.	Revenue generation meets expectations.	High revenue generation exceeding expectations.

                                                                     Task 1.2 Develop KPIs for the Team and Team Members

Team Performance Plan 

Completed By:
RTO/Workplace/Organisation:	Bounce Fitness
Date:	2023/05/06

Key Performance Indicators (KPIs)
Team KPIs
	Area of Performance	Low performance	Ideal Performance	High Performance
				.,
1	Project Completion	Project is not completed within the set timeframe and budget.	Project is completed within the set timeframe and budget.	Project is completed ahead of schedule and under budget.
2	Team Communication	Poor communication between team members and stakeholders.	Effective and timely communication between team members and stakeholders.	Proactive communication and collaboration resulting in exceptional project outcomes.

Individual KPIs
	Area of Performance	Low performance	Ideal Performance	High Performance
1	Quality of Service	Inconsistent quality of service resulting in low customer satisfaction.	Consistent quality of service resulting in high customer satisfaction.	Exceptional quality of service resulting in exceptional customer satisfaction and loyalty.
2	Revenue	Low revenue generation.	Revenue generation meets expectations.	High revenue generation exceeding expectations.

Task 1.3 Consult Each Team Member

Communication Requirements: Consultations

Completed By:
Workplace/Organisation:	Bounce Fitness
Date:	2023/05/06

Organisational Protocols

All discussions during consultations must be kept confidential and only shared with relevant parties.Team members should be given ample notice before the consultation, and the time and date should be agreed upon in advance.

SUPERVISOR DECLARATION By signing here, I confirm that the requirements identified above reflect that of the organisation’s requirements.
Supervisor Name:
Workplace/Organisation Name:
Signature:
Date signed:

Meeting Minutes

Date:      2023/05/04	Time:      12 pm	Location:      Meeting Hall
Purpose of the meeting	Informal consultation on the Team Performance Plan
Facilitator
Notetaker
Attendees Please sign beside your name after the meeting.

Agenda Item 1 Team Performance Plan
Discussion	Team Performance Plan

Agenda Item 2 Advice on Addressing Difficulties
Discussion	Advice on Addressing Difficulties

Task 1.4 Prepare a Learning Plan

Learning Plan

Completed By:
Workplace/Organisation:	Bounce Fitness
Date:	2023/05/03

Area of Difficulty	Kind of Formal Learning Opportunity	Planned Implementation Date	Expected Outcome	Actual Date Implemented	Actual Outcome	Assessor’s Signature

Add more sections as needed.

 Task 1.5 Conduct Formal Learning Opportunities

Session Plan

.

Name:		Date:
Session Title:	Bounce Fitness	Session Length:	60 minutes
Participants	10 employees
Area of Difficulty	Maintaining a Healthy Lifestyle
Learning Objective	By the end of the session, participants will be able to identify and practice healthy habits that contribute to an active and balanced lifestyle.

Introduction		Time
Grab Attention Identify how you will introduce the session to the participants	Greet participants, explain the purpose of the session, and outline the agenda.	5 min
Learning Outcome Identify what each participant should be able to do by the end of the session	By the end of the session, participants will be able to identify and practice healthy habits that contribute to an active and balanced lifestyle.	10 min
Check Prior Knowledge Identify what the participants already know	Conduct a brief survey or discussion to gauge participants’ current knowledge and experiences with maintaining a healthy lifestyle.	10 min

Body		Time
Explain Outline here the planned content of the session	The Bounce Fitness session will be designed to address the area of difficulty identified by the participants, which is maintaining a healthy lifestyle. The learning objective of the session is to help participants identify and practice healthy habits that contribute to an active and balanced lifestyle. The session will be 50 minutes long and will be broken down into four parts:   Grab Attention: In the first five minutes of the session, the facilitator will greet the participants and explain the purpose of the session. The facilitator will also outline the agenda for the session to ensure that the participants are aware of what will be covered.   Group Discussion: For the next 10 minutes, the facilitator will conduct a group discussion on the benefits of maintaining a healthy lifestyle. The discussion will be an opportunity for participants to share their experiences and challenges with staying active and balanced.   Presentation: The facilitator will deliver a 15-minute presentation on healthy habits, including nutrition, exercise, and stress management. The presentation will include visual aids and real-life examples to engage the audience.   Individual and Group Activity: The final 20 minutes of the session will be dedicated to an individual activity followed by a group activity. Participants will receive a handout with a list of healthy habits and will be asked to identify one or two that they would like to adopt. The facilitator will encourage participants to set specific goals and write them down. The group activity will involve a fitness class or yoga session to demonstrate the benefits of physical activity and stress reduction.	10-15 min
Assessment Outline all assessments to be conducted to check what the participants have learned during the session		15 min

Conclusion		Time
Summarise Outline the summary of the session content	In conclusion, the Bounce Fitness session was designed to help participants identify and practice healthy habits that contribute to an active and balanced lifestyle. The session was 50 minutes long and was broken down into four parts.   The session started with the facilitator introducing the purpose of the session and outlining the agenda. This was followed by a group discussion on the benefits of maintaining a healthy lifestyle, which was an opportunity for participants to share their experiences and challenges.   The facilitator then delivered a presentation on healthy habits, including nutrition, exercise, and stress management. Participants were provided with a handout and encouraged to identify and set specific goals for adopting healthy habits.   The session concluded with a group activity such as a fitness class or yoga session to demonstrate the benefits of physical activity and stress reduction.   To assess the participants’ learning, the facilitator conducted a brief assessment at the end of the session. Participants were asked to fill out a feedback form to evaluate the session and provide suggestions for improvement.   Overall, the Bounce Fitness session was successful in achieving its learning objective and helping participants identify and practice healthy habits for an active and balanced lifestyle.

Attendance Sheet

.

Name:
Workplace/Organisation:	Bounce Fitness
Learning Opportunity:
Date:

Name	Handwritten Signature
Namrata

Learning Plan

Completed By:
Workplace/Organisation:		Bounce Fitness
Date:
Area of Difficulty	Kind of Formal Learning Opportunity		Planned Implementation Date	Expected Outcome	Actual Date Implemented	Actual Outcome	Assessor’s Signature

Add more sections as needed.

Task 2.1 Develop Strategies for Facilitating Member Input

Strategy Plans

Learner Name:
Workplace/Organisation:	Bounce Fitness
Date

Planning Team Tasks

Hold regular team meetings where team members can provide updates on their progress, discuss any challenges they may be facing, and provide input on the overall plan for completing the project. This will ensure that everyone is on the same page and can contribute to the success of the project.

Use a collaborative online tool, such as a shared spreadsheet or project management software, to assign tasks to team members and allow them to provide feedback on the assignments. This will ensure that everyone has a clear understanding of their responsibilities and can provide input on how best to complete their tasks.

Team Decision Making

Encourage open communication and active listening during team meetings to ensure that everyone’s opinions and ideas are heard and considered. This will help the team arrive at a consensus and make decisions that everyone can support.

Use a decision-making framework, such as the Delphi method, where team members submit their opinions and ideas anonymously and the group works towards a consensus. This will allow for honest feedback and ideas without fear of judgment or negative consequences.

Operational Aspects of Team Task

Strategy for addressing urgent concerns:       Use a shared document or online tool to outline the details of each task, such as who is responsible, deadlines, and any specific requirements. This will ensure that everyone is aware of the expectations and can provide input on how best to complete their tasks.

Strategy for reallocating tasks: Encourage team members to take ownership of their assigned tasks and to provide updates and feedback regularly. This will ensure that everyone is aware of the progress being made and can address any issues or concerns as they arise.

Task 2.2 Develop Policies and Procedures for Accountability

Policy and Procedures Template

Learner Name:
Workplace/Organisation:	Bounce Fitness
Date
Policy and Procedure Document If you chose to modify an existing document, identify the original document’s title. If you chose to develop a new one, identify the name of your new policy and procedure document.	Individual Accountability Policy

Policy Statement

Procedures

. Add more bullets as needed.

SUPERVISOR DECLARATION By signing here, I confirm that I have reviewed the policy and procedure document develop by the learner, whose name appears above, and confirm that the requirements in the document are in line with the organisation’s requirements.
Supervisor Name:
Workplace/Organisation Name:
Signature:
Date signed:

Task 2.3 Develop Processes for Performance Issues, Concerns and Performance Problems

Processes Document

Learner Name:
Workplace/Organisation:	Bounce Fitness
Date

Performance Issues

Process for Identifying

Process for Addressing

Concerns

Process for Identifying

Encouraging team members to report any concerns they have regarding their work or the team. Actively listening to team members’ concerns and taking them seriously.

Process for Addressing

Addressing the concerns through appropriate channels such as discussing them with the relevant team members or escalating them to the supervisor. Developing action plans to address the concerns and monitoring their implementation.

Problems

Process for Identifying

Identifying performance issues that are not addressed through regular performance improvement efforts. Recognizing when a team member is consistently failing to meet performance standards. .

Process for Addressing

Identifying the root cause of the performance problem and developing a plan to address it. Providing support and guidance to the team member to help them overcome the performance problem, including offering training and development opportunities. Implementing disciplinary actions if necessary and ensuring that they are consistent with the organization’s policies and procedures.

Task 3.1 Plan for Team Activities

Action Plan

Completed By:
Workplace/Organisation:	Bounce Fitness
Date:
Team Activity

Action Item	Person Responsible	Planned Implementation Date		Anticipated Result	Actual Date Implemented	Actual Result	Assessor’s Signature

Identify training needs	Entire team		All team members have identified their individual training needs		All team members have identified their individual training needs
Research training options	Team Leader		A list of potential training options is compiled and shared with the team		A list of potential training options is compiled and shared with the team
Select training option	Entire team		The team agrees on a training option that meets their needs		The team agrees on a training option that meets their needs
Attend training	Entire team		All team members attend the selected training and gain new skills/knowledge		All team members attend the selected training and gain new skills/knowledge
Brainstorm solutions	Entire team		A list of potential solutions is generated through a collaborative brainstorming session		A list of potential solutions is generated through a collaborative brainstorming session
Evaluate solutions	Team Leader		The team leader evaluates the list of potential solutions and selects the most viable options to pursue		The team leader evaluates the list of potential solutions and selects the most viable options to pursue
Develop action plan	Entire team		An action plan is developed for implementing the selected solutions		An action plan is developed for implementing the selected solutions

Task 3.2 Conduct Team Activities

Action Plan

Completed By:
Workplace/Organisation:	Bounce Fitness
Date:
Team Activity	Brainstorming Session

Action Item	Person Responsible	Planned Implementation Date	Anticipated Result	Actual Date Implemented	Actual Result	Assessor’s Signature

Activity 1: Brainstorming Session	Prepare materials		2023/04/28	All necessary materials are prepared and ready for the activity		All materials were prepared and ready for the activity.
Activity 1: Brainstorming Session	Explain the purpose of the activity and set expectations		2023/04/29	All team members understand the purpose of the activity and their participation expectations		All team members understood the purpose of the activity and their participation expectations.
Activity 1: Brainstorming Session	Facilitate the brainstorming session			All team members actively participate and contribute ideas towards the topic		All team members actively participated and contributed ideas towards the topic.

Feedback Form

Learner Name:
Workplace/Organisation:	Bounce Fitness
Team Member:
Date:
Identify what was done well during the activity.
Identify what was not done well during the activity
Identify at least one suggestion for improvement

Other comments or feedback

Task 3.3 Provide Feedback

Meeting Minutes

Date:      2023/05/10	Time:       10:00 AM	Location:       Bounce Fitness
Purpose of the meeting	To provide feedback and encourage team members.
Facilitator
Notetaker
Attendees Please sign beside your name after the meeting.

Agenda Item 1 Feedback on Performance
Discussion
For the Team

For each Team Member

Agenda Item 2 Encourage Team Members
Discussion	.

Task 4.1 Meet with Stakeholders  

Communication Requirements: Meetings

Completed By:
Workplace/Organisation:	Bounce Fitness
Date:
Organisational Protocols
Respectful and Professional Language: During the meeting, all communication should be respectful and professional. Avoid using derogatory or inflammatory language that could offend or upset stakeholders. Active Listening: During the meeting, actively listen to the stakeholders and give them your full attention. Paraphrase their comments to show that you understand their concerns and acknowledge their feedback.

SUPERVISOR DECLARATION By signing here, I confirm that the requirements identified above reflect that of the organisation’s requirements.
Supervisor Name:
Workplace/Organisation Name:
Signature:
Date signed:

Meeting Minutes

Date:      2023/05/12	Time:      12pm	Location:      Bounce Fitness Meeting hall
Purpose of the meeting	To discuss team requirements, overall team performance, and address any issues, concerns and problems, and plan for follow-up.
Facilitator
Notetaker
Attendees Please sign beside your name after the meeting.

Agenda Item 1 Team Requirements
Discussion

Agenda Item 2 Overall Team Performance
Discussion
Time management Collaboration and teamwork Attention to detail

Agenda Item 3 Issues, Concerns and Problems and Follow-up
Discussion	The team discussed any issues, concerns and problems they are facing, and identified the following:

Task 4.3 Create an Action Plan

Action Plan

Completed By:
Workplace/Organisation:	Bounce Fitness
Date:

PART I
Source of Feedback Identify if unresolved feedback was identified by an internal or external stakeholder	Internal Stakeholder
Unresolved Feedback		Relevant Organisational Policy and Procedure	Relevance of Policy and Procedure to Feedback
Performance Issues
Issue 1: Inadequate Equipment Maintenance		Equipment Maintenance Policy	The policy outlines the requirement to regularly maintain and inspect equipment to ensure they are in good working condition.
Issue 2: Inconsistent Staff Training		Staff Training and Development Policy	The policy outlines the requirement for regular staff training and development to ensure all staff members are properly trained in their roles and responsibilities.
Concerns
Concern 1: Poor Customer Service		Customer Service Policy	The policy outlines the expectations for staff behavior and interactions with customers to ensure high-quality customer service.
Concern 2: Insufficient Staffing during Peak Hours		Staffing Policy	The policy outlines the requirements for staffing levels during peak hours to ensure efficient operation and customer satisfaction.

Performance Problems
Problem 1: Inaccurate Inventory Management	Inventory Management Policy	The policy outlines the requirements for accurate inventory tracking and management to ensure efficient operations and minimize inventory-related problems.
Problem 2: Inefficient Communication between Departments	Communication Policy	The policy outlines the requirements for effective communication between departments to ensure smooth operations and minimize errors and delays.

Add more rows as needed.

PART II
Action Item	Planned Implementation Date	Expected Outcome	Date Implemented	Actual Result	Assessor’s Signature

Performance Issues
Performance Issues: Hold team meeting to discuss issues		Identify root cause and develop plan of action	–	–	–
Performance Issues: Provide additional training		Improved performance and understanding of job requirements

Concerns
Concerns: Meet with each team member individually		Improved job satisfaction and communication	–	–	–
Concerns: Develop plan to improve communication and teamwork		Better collaboration and more effective processes

Performance Problems
Performance Problems: Identify root cause and develop plan of action		Improved performance and more efficient processes	–	–	–
Performance Problems: Provide additional resources and support		Improved performance and job satisfaction

Add more rows as needed.

Task 4.4 Implement the Action Plan

Action Plan

Completed By:
Workplace/Organisation:	Bounce Fitness
Date:

PART II
Action Item	Planned Implementation Date	Expected Outcome	Date Implemented	Actual Result	Assessor’s Signature

Performance Issues
Hold a team meeting to discuss the specific performance issues with the team members.		Identify the root cause of the issues and develop a plan of action to address them.		The team members were able to discuss the issues and identify the root cause, resulting in a plan of action to address them.	Assessor’s signature
Provide additional training to team members who require it to improve their performance.		Improved performance and better understanding of job requirements.		The team members who required additional training received it, resulting in improved performance and better understanding of job requirements.	Assessor’s signature

Concerns
Meet with each team member individually to address their concerns and identify ways to improve their work experience.		Improved job satisfaction and better communication between management and employees.		All team members were able to voice their concerns, resulting in improved job satisfaction and better communication between management and employees.	Assessor’s signature
Develop a plan to improve communication and teamwork among team members.		Better collaboration and more effective work processes.		The team members were able to develop a plan to improve communication and teamwork, resulting in better collaboration and more effective work processes.	Assessor’s signature

Performance Problems
Identify the root cause of the problem and develop a plan of action to address it.		Improved performance and more efficient work processes.		The root cause of the problem was identified and a plan of action was developed to address it, resulting in improved performance and more efficient work processes.	Assessor’s signature
Provide additional resources and support to team members to help them address the problem.		Improved performance and better job satisfaction among team members.		The team members received additional resources and support to address the problem, resulting in improved performance and better job satisfaction among team members.	Assessor’s signature

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