Finance and Management

BSBTWK502 – Manage team effectiveness

16 May 2023 12:45 PM | UPDATED 1 year ago

BSBTWK502 – Manage team effectiveness :

BSBTWK502 - Manage team effectiveness
BSBTWK502 – Manage team effectiveness

Task 1.1 Create a Team Performance Plan 

Team Performance Plan 

Completed By:Ruvi
Workplace/Organisation:Bounce Fitness
Date:2023/05/03
BSBTWK502 – Managing team effectiveness

Team Requirements
The team should consist of 5 members, including a team leader and a project manager. Each team member should possess the necessary skills and knowledge related to their assigned tasks. The team should work collaboratively and communicate effectively to achieve project goals.
TaskEnhancing services for Bounce Fitness Café
BSBTWK502 – Managing team effectiveness

Task ObjectivesTo improve the quality of products and services offered at Bounce Fitness Café. To increase customer satisfaction and loyalty. To generate higher revenue for the café.
Organisational ObjectivesTo provide a high-quality café experience for members and guests. To increase the profitability of the café. To maintain a positive reputation for Bounce Fitness.
PurposeThe purpose of this team performance plan is to ensure that the team works efficiently and effectively to achieve the objectives of the Bounce Fitness Café project.
BSBTWK502 – Managing team effectiveness

GoalThe goal of this project is to enhance the services and offerings of the café, resulting in increased customer satisfaction, loyalty, and revenue.
Expected OutcomeA menu that offers high-quality, healthy food and drink options. An efficient ordering and payment system. A comfortable and inviting atmosphere. Consistently excellent customer service. Increased revenue and customer satisfaction.
BSBTWK502 – Managing team effectiveness

Team Member 1    
Team Member 2    
Team Member 3NabinaBigyanRaviShankar
BSBTWK502 – Managing team effectiveness

Individual Requirements
 RoleResponsibilityGoalExpected Outcome
Team LeaderOversee the project and ensure that it is completed within the set timeframe and budget. Communicate project updates and progress to the team and stakeholders. Coordinate team meetings and ensure that team members are on track with their tasks.
 Project ManagerPlan and schedule project tasks and timelines. Allocate resources and manage project budget. Ensure that the project is delivered within the agreed-upon scope and quality standards.    To effectively manage the project and ensure its successful completion. To deliver the project within the agreed-upon scope and quality standards.    Project completed within the agreed-upon scope and quality standards. Efficient allocation of resources. Effective management of project budget.
BSBTWK502 – Managing team effectiveness

Key Performance Indicators (KPIs)
 
Team KPIs
BSBTWK502 – Managing team effectiveness

 Area of PerformanceLow performanceIdeal PerformanceHigh Performance
  
1Project CompletionProject is not completed within the set timeframe and budget.Project is completed within the set timeframe and budget.Project is completed ahead of schedule and under budget.
2Team CommunicationPoor communication between team members and stakeholders.Effective and timely communication between team members and stakeholders.Proactive communication and collaboration resulting in exceptional project outcomes.
BSBTWK502 – Managing team effectiveness

Individual KPIs
 Area of PerformanceLow performanceIdeal PerformanceHigh Performance
  
1Quality of ServiceInconsistent quality of service resulting in low customer satisfaction.Consistent quality of service resulting in high customer satisfaction.Exceptional quality of service resulting in exceptional customer satisfaction and loyalty.
2RevenueLow revenue generation.Revenue generation meets expectations.High revenue generation exceeding expectations.
BSBTWK502 – Managing team effectiveness


                                                                     Task 1.2 Develop KPIs for the Team and Team Members

Team Performance Plan 

Completed By: 
RTO/Workplace/Organisation:Bounce Fitness
Date:2023/05/06
BSBTWK502 – Managing team effectiveness

Key Performance Indicators (KPIs)
 
Team KPIs
 Area of PerformanceLow performanceIdeal PerformanceHigh Performance
    .,
1Project CompletionProject is not completed within the set timeframe and budget.Project is completed within the set timeframe and budget.Project is completed ahead of schedule and under budget.
2Team CommunicationPoor communication between team members and stakeholders.Effective and timely communication between team members and stakeholders.Proactive communication and collaboration resulting in exceptional project outcomes.
BSBTWK502 – Managing team effectiveness

Individual KPIs
 Area of PerformanceLow performanceIdeal PerformanceHigh Performance
     
1Quality of ServiceInconsistent quality of service resulting in low customer satisfaction.Consistent quality of service resulting in high customer satisfaction.Exceptional quality of service resulting in exceptional customer satisfaction and loyalty.
2RevenueLow revenue generation.Revenue generation meets expectations.High revenue generation exceeding expectations.
BSBTWK502 – Managing team effectiveness


Task 1.3 Consult Each Team Member

Communication Requirements: Consultations

Completed By: 
Workplace/Organisation:Bounce Fitness
Date:2023/05/06
BSBTWK502 – Managing team effectiveness

 
Organisational Protocols
 
      All discussions during consultations must be kept confidential and only shared with relevant parties.Team members should be given ample notice before the consultation, and the time and date should be agreed upon in advance.  
BSBTWK502 – Managing team effectiveness

SUPERVISOR DECLARATION By signing here, I confirm that the requirements identified above reflect that of the organisation’s requirements.
Supervisor Name: 
Workplace/Organisation Name: 
Signature: 
Date signed: 
BSBTWK502 – Managing team effectiveness

Meeting Minutes

Date:      2023/05/04  Time:      12 pm  Location:      Meeting Hall  
Purpose of the meetingInformal consultation on the Team Performance Plan
Facilitator 
Notetaker 
Attendees Please sign beside your name after the meeting. 
BSBTWK502 – Managing team effectiveness

Agenda Item 1 Team Performance Plan
 
DiscussionTeam Performance Plan
       

Agenda Item 2 Advice on Addressing Difficulties
 
DiscussionAdvice on Addressing Difficulties
       
BSBTWK502 – Managing team effectiveness

Task 1.4 Prepare a Learning Plan

Learning Plan

Completed By: 
Workplace/Organisation:Bounce Fitness
Date:2023/05/03
BSBTWK502 – Managing team effectiveness

Area of DifficultyKind of Formal Learning OpportunityPlanned Implementation DateExpected OutcomeActual Date ImplementedActual OutcomeAssessor’s Signature
 
     
BSBTWK502 – Managing team effectiveness

       
       
       
       
       
BSBTWK502 – Managing team effectiveness

Add more sections as needed.

 Task 1.5 Conduct Formal Learning Opportunities

Session Plan

.

Name: Date: 
Session Title:Bounce FitnessSession Length:60 minutes
Participants10 employees
Area of DifficultyMaintaining a Healthy Lifestyle
Learning ObjectiveBy the end of the session, participants will be able to identify and practice healthy habits that contribute to an active and balanced lifestyle.
BSBTWK502 – Managing team effectiveness

IntroductionTime
Grab Attention Identify how you will introduce the session to the participantsGreet participants, explain the purpose of the session, and outline the agenda.5 min
Learning Outcome Identify what each participant should be able to do by the end of the sessionBy the end of the session, participants will be able to identify and practice healthy habits that contribute to an active and balanced lifestyle.10 min
Check Prior Knowledge Identify what the participants already know     Conduct a brief survey or discussion to gauge participants’ current knowledge and experiences with maintaining a healthy lifestyle.       10 min  
BSBTWK502 – Managing team effectiveness

BodyTime
Explain Outline here the planned content of the session     The Bounce Fitness session will be designed to address the area of difficulty identified by the participants, which is maintaining a healthy lifestyle. The learning objective of the session is to help participants identify and practice healthy habits that contribute to an active and balanced lifestyle. The session will be 50 minutes long and will be broken down into four parts:   Grab Attention: In the first five minutes of the session, the facilitator will greet the participants and explain the purpose of the session. The facilitator will also outline the agenda for the session to ensure that the participants are aware of what will be covered.   Group Discussion: For the next 10 minutes, the facilitator will conduct a group discussion on the benefits of maintaining a healthy lifestyle. The discussion will be an opportunity for participants to share their experiences and challenges with staying active and balanced.   Presentation: The facilitator will deliver a 15-minute presentation on healthy habits, including nutrition, exercise, and stress management. The presentation will include visual aids and real-life examples to engage the audience.   Individual and Group Activity: The final 20 minutes of the session will be dedicated to an individual activity followed by a group activity. Participants will receive a handout with a list of healthy habits and will be asked to identify one or two that they would like to adopt. The facilitator will encourage participants to set specific goals and write them down. The group activity will involve a fitness class or yoga session to demonstrate the benefits of physical activity and stress reduction.10-15 min
Assessment Outline all assessments to be conducted to check what the participants have learned during the session 15 min
BSBTWK502 – Managing team effectiveness

ConclusionTime
Summarise Outline the summary of the session content     In conclusion, the Bounce Fitness session was designed to help participants identify and practice healthy habits that contribute to an active and balanced lifestyle. The session was 50 minutes long and was broken down into four parts.   The session started with the facilitator introducing the purpose of the session and outlining the agenda. This was followed by a group discussion on the benefits of maintaining a healthy lifestyle, which was an opportunity for participants to share their experiences and challenges.   The facilitator then delivered a presentation on healthy habits, including nutrition, exercise, and stress management. Participants were provided with a handout and encouraged to identify and set specific goals for adopting healthy habits.   The session concluded with a group activity such as a fitness class or yoga session to demonstrate the benefits of physical activity and stress reduction.   To assess the participants’ learning, the facilitator conducted a brief assessment at the end of the session. Participants were asked to fill out a feedback form to evaluate the session and provide suggestions for improvement.   Overall, the Bounce Fitness session was successful in achieving its learning objective and helping participants identify and practice healthy habits for an active and balanced lifestyle.         
BSBTWK502 – Managing team effectiveness

Attendance Sheet

.

Name: 
Workplace/Organisation:Bounce Fitness
Learning Opportunity: 
Date: 
BSBTWK502 – Managing team effectiveness

NameHandwritten Signature
Namrata 
  
  
BSBTWK502 – Managing team effectiveness

Learning Plan

Completed By: 
Workplace/Organisation:Bounce Fitness
Date: 
Area of DifficultyKind of Formal Learning OpportunityPlanned Implementation DateExpected OutcomeActual Date ImplementedActual OutcomeAssessor’s Signature
 
    
BSBTWK502 – Managing team effectiveness

       
       

Add more sections as needed.

Task 2.1 Develop Strategies for Facilitating Member Input

Strategy Plans

Learner Name: 
Workplace/Organisation:Bounce Fitness
Date 
BSBTWK502 – Managing team effectiveness

 
Planning Team Tasks
 
      Hold regular team meetings where team members can provide updates on their progress, discuss any challenges they may be facing, and provide input on the overall plan for completing the project. This will ensure that everyone is on the same page and can contribute to the success of the project.  
      Use a collaborative online tool, such as a shared spreadsheet or project management software, to assign tasks to team members and allow them to provide feedback on the assignments. This will ensure that everyone has a clear understanding of their responsibilities and can provide input on how best to complete their tasks.  
BSBTWK502 – Managing team effectiveness

Team Decision Making
 
      Encourage open communication and active listening during team meetings to ensure that everyone’s opinions and ideas are heard and considered. This will help the team arrive at a consensus and make decisions that everyone can support.  
      Use a decision-making framework, such as the Delphi method, where team members submit their opinions and ideas anonymously and the group works towards a consensus. This will allow for honest feedback and ideas without fear of judgment or negative consequences.  
Operational Aspects of Team Task
 
Strategy for addressing urgent concerns:       Use a shared document or online tool to outline the details of each task, such as who is responsible, deadlines, and any specific requirements. This will ensure that everyone is aware of the expectations and can provide input on how best to complete their tasks.  
Strategy for reallocating tasks: Encourage team members to take ownership of their assigned tasks and to provide updates and feedback regularly. This will ensure that everyone is aware of the progress being made and can address any issues or concerns as they arise.  
BSBTWK502 – Managing team effectiveness

Task 2.2 Develop Policies and Procedures for Accountability

Policy and Procedures Template

Learner Name: 
Workplace/Organisation:Bounce Fitness
Date 
Policy and Procedure Document If you chose to modify an existing document, identify the original document’s title. If you chose to develop a new one, identify the name of your new policy and procedure document.      Individual Accountability Policy
BSBTWK502 – Managing team effectiveness

Policy Statement
 
 

Procedures
 
. Add more bullets as needed.
BSBTWK502 – Managing team effectiveness

SUPERVISOR DECLARATION By signing here, I confirm that I have reviewed the policy and procedure document develop by the learner, whose name appears above, and confirm that the requirements in the document are in line with the organisation’s requirements.
Supervisor Name: 
Workplace/Organisation Name: 
Signature: 
Date signed: 
BSBTWK502 – Managing team effectiveness

Task 2.3 Develop Processes for Performance Issues, Concerns and Performance Problems

Processes Document

Learner Name: 
Workplace/Organisation:Bounce Fitness
Date 
BSBTWK502 – Managing team effectiveness

 
Performance Issues
Process for Identifying
 
Process for Addressing
 
BSBTWK502 – Managing team effectiveness

Concerns
Process for Identifying
Encouraging team members to report any concerns they have regarding their work or the team. Actively listening to team members’ concerns and taking them seriously.
Process for Addressing
Addressing the concerns through appropriate channels such as discussing them with the relevant team members or escalating them to the supervisor. Developing action plans to address the concerns and monitoring their implementation.
BSBTWK502 – Managing team effectiveness

Problems
Process for Identifying
      Identifying performance issues that are not addressed through regular performance improvement efforts. Recognizing when a team member is consistently failing to meet performance standards. .
Process for Addressing
      Identifying the root cause of the performance problem and developing a plan to address it. Providing support and guidance to the team member to help them overcome the performance problem, including offering training and development opportunities. Implementing disciplinary actions if necessary and ensuring that they are consistent with the organization’s policies and procedures.  
BSBTWK502 – Managing team effectiveness

Task 3.1 Plan for Team Activities

Action Plan

Completed By: 
Workplace/Organisation:Bounce Fitness
Date: 
Team Activity 
BSBTWK502 – Managing team effectiveness

Action ItemPerson ResponsiblePlanned Implementation DateAnticipated ResultActual Date ImplementedActual ResultAssessor’s Signature
 
     
BSBTWK502 – Managing team effectiveness

Identify training needsEntire team All team members have identified their individual training needs All team members have identified their individual training needs 
Research training optionsTeam Leader A list of potential training options is compiled and shared with the team A list of potential training options is compiled and shared with the team 
Select training optionEntire team The team agrees on a training option that meets their needs The team agrees on a training option that meets their needs 
Attend trainingEntire team All team members attend the selected training and gain new skills/knowledge All team members attend the selected training and gain new skills/knowledge 
Brainstorm solutionsEntire team A list of potential solutions is generated through a collaborative brainstorming session A list of potential solutions is generated through a collaborative brainstorming session 
Evaluate solutionsTeam Leader The team leader evaluates the list of potential solutions and selects the most viable options to pursue The team leader evaluates the list of potential solutions and selects the most viable options to pursue 
Develop action planEntire team An action plan is developed for implementing the selected solutions An action plan is developed for implementing the selected solutions 
BSBTWK502 – Managing team effectiveness

 

Task 3.2 Conduct Team Activities

Action Plan

Completed By: 
Workplace/Organisation:Bounce Fitness
Date: 
Team ActivityBrainstorming Session
BSBTWK502 – Managing team effectiveness

Action ItemPerson ResponsiblePlanned Implementation DateAnticipated ResultActual Date ImplementedActual ResultAssessor’s Signature
 
    
BSBTWK502 – Managing team effectiveness

Activity 1: Brainstorming SessionPrepare materials 2023/04/28All necessary materials are prepared and ready for the activity All materials were prepared and ready for the activity.
Activity 1: Brainstorming SessionExplain the purpose of the activity and set expectations 2023/04/29All team members understand the purpose of the activity and their participation expectations All team members understood the purpose of the activity and their participation expectations.
Activity 1: Brainstorming SessionFacilitate the brainstorming session  All team members actively participate and contribute ideas towards the topic All team members actively participated and contributed ideas towards the topic.
BSBTWK502 – Managing team effectiveness

 
  
  
  
  
BSBTWK502 – Managing team effectiveness

Feedback Form

Learner Name: 
Workplace/Organisation:Bounce Fitness
Team Member: 
Date: 
Identify what was done well during the activity.
 
Identify what was not done well during the activity
 
Identify at least one suggestion for improvement
         
BSBTWK502 – Managing team effectiveness

Other comments or feedback
       

Task 3.3 Provide Feedback

Meeting Minutes

Date:      2023/05/10  Time:       10:00 AM  Location:       Bounce Fitness  
Purpose of the meetingTo provide feedback and encourage team members.
Facilitator 
Notetaker 
Attendees Please sign beside your name after the meeting. 
BSBTWK502 – Managing team effectiveness

Agenda Item 1 Feedback on Performance
 
Discussion 
For the Team
 
BSBTWK502 – Managing team effectiveness

For each Team Member
 

Agenda Item 2 Encourage Team Members
 
Discussion.
 
BSBTWK502 – Managing team effectiveness

Task 4.1 Meet with Stakeholders  

Communication Requirements: Meetings

Completed By: 
Workplace/Organisation:Bounce Fitness
Date: 
 
Organisational Protocols
Respectful and Professional Language: During the meeting, all communication should be respectful and professional. Avoid using derogatory or inflammatory language that could offend or upset stakeholders. Active Listening: During the meeting, actively listen to the stakeholders and give them your full attention. Paraphrase their comments to show that you understand their concerns and acknowledge their feedback.
BSBTWK502 – Managing team effectiveness

SUPERVISOR DECLARATION By signing here, I confirm that the requirements identified above reflect that of the organisation’s requirements.
Supervisor Name: 
Workplace/Organisation Name: 
Signature: 
Date signed: 
BSBTWK502 – Managing team effectiveness

Meeting Minutes

Date:      2023/05/12  Time:      12pm  Location:      Bounce Fitness Meeting hall  
Purpose of the meetingTo discuss team requirements, overall team performance, and address any issues, concerns and problems, and plan for follow-up.
Facilitator 
Notetaker 
Attendees Please sign beside your name after the meeting. 
  
BSBTWK502 – Managing team effectiveness

Agenda Item 1 Team Requirements
 
Discussion 
 
BSBTWK502 – Managing team effectiveness

Agenda Item 2 Overall Team Performance
 
Discussion 
      Time management Collaboration and teamwork Attention to detail  
BSBTWK502 – Managing team effectiveness

Agenda Item 3 Issues, Concerns and Problems and Follow-up
 
DiscussionThe team discussed any issues, concerns and problems they are facing, and identified the following:
 
BSBTWK502 – Manage team effectiveness

Task 4.3 Create an Action Plan

Action Plan

Completed By: 
Workplace/Organisation:Bounce Fitness
Date: 
BSBTWK502 – Manage team effectiveness

 
BSBTWK502 – Manage team effectiveness

PART I
Source of Feedback Identify if unresolved feedback was identified by an internal or external stakeholderInternal Stakeholder
Unresolved FeedbackRelevant Organisational Policy and ProcedureRelevance of Policy and Procedure to Feedback
   
Performance Issues
Issue 1: Inadequate Equipment MaintenanceEquipment Maintenance PolicyThe policy outlines the requirement to regularly maintain and inspect equipment to ensure they are in good working condition.
Issue 2: Inconsistent Staff TrainingStaff Training and Development PolicyThe policy outlines the requirement for regular staff training and development to ensure all staff members are properly trained in their roles and responsibilities.
Concerns
Concern 1: Poor Customer ServiceCustomer Service PolicyThe policy outlines the expectations for staff behavior and interactions with customers to ensure high-quality customer service.
Concern 2: Insufficient Staffing during Peak HoursStaffing PolicyThe policy outlines the requirements for staffing levels during peak hours to ensure efficient operation and customer satisfaction.
BSBTWK502 – Manage team effectiveness

Performance Problems
Problem 1: Inaccurate Inventory ManagementInventory Management PolicyThe policy outlines the requirements for accurate inventory tracking and management to ensure efficient operations and minimize inventory-related problems.
Problem 2: Inefficient Communication between DepartmentsCommunication PolicyThe policy outlines the requirements for effective communication between departments to ensure smooth operations and minimize errors and delays.
BSBTWK502 – Manage team effectiveness

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PART II
Action ItemPlanned Implementation DateExpected OutcomeDate ImplementedActual ResultAssessor’s Signature
    
BSBTWK502 – Manage team effectiveness

Performance Issues
Performance Issues: Hold team meeting to discuss issues Identify root cause and develop plan of action
Performance Issues: Provide additional training Improved performance and understanding of job requirements   
BSBTWK502 – Manage team effectiveness

Concerns
Concerns: Meet with each team member individually Improved job satisfaction and communication
Concerns: Develop plan to improve communication and teamwork Better collaboration and more effective processes   
BSBTWK502 – Managing team effectiveness

Performance Problems
Performance Problems: Identify root cause and develop plan of action Improved performance and more efficient processes
Performance Problems: Provide additional resources and support Improved performance and job satisfaction   
BSBTWK502 – Managing team effectiveness

Add more rows as needed.

Task 4.4 Implement the Action Plan

Action Plan

Completed By: 
Workplace/Organisation:Bounce Fitness
Date: 
 
BSBTWK502 – Managing team effectiveness

PART II
Action ItemPlanned Implementation DateExpected OutcomeDate ImplementedActual ResultAssessor’s Signature
    
BSBTWK502 – Managing team effectiveness

Performance Issues
Hold a team meeting to discuss the specific performance issues with the team members. Identify the root cause of the issues and develop a plan of action to address them. The team members were able to discuss the issues and identify the root cause, resulting in a plan of action to address them.Assessor’s signature
Provide additional training to team members who require it to improve their performance. Improved performance and better understanding of job requirements. The team members who required additional training received it, resulting in improved performance and better understanding of job requirements.Assessor’s signature
BSBTWK502 – Managing team effectiveness

Concerns
Meet with each team member individually to address their concerns and identify ways to improve their work experience. Improved job satisfaction and better communication between management and employees. All team members were able to voice their concerns, resulting in improved job satisfaction and better communication between management and employees.Assessor’s signature
Develop a plan to improve communication and teamwork among team members. Better collaboration and more effective work processes. The team members were able to develop a plan to improve communication and teamwork, resulting in better collaboration and more effective work processes.Assessor’s signature
BSBTWK502 – Managing team effectiveness

Performance Problems
Identify the root cause of the problem and develop a plan of action to address it. Improved performance and more efficient work processes. The root cause of the problem was identified and a plan of action was developed to address it, resulting in improved performance and more efficient work processes.Assessor’s signature
Provide additional resources and support to team members to help them address the problem. Improved performance and better job satisfaction among team members. The team members received additional resources and support to address the problem, resulting in improved performance and better job satisfaction among team members.Assessor’s signature
BSBTWK502 – Managing team effectiveness

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