BSBTWK502 – Manage team effectiveness :
Task 1.1 Create a Team Performance Plan
Team Performance Plan
Completed By: | Ruvi |
Workplace/Organisation: | Bounce Fitness |
Date: | 2023/05/03 |
Team Requirements | |
The team should consist of 5 members, including a team leader and a project manager. Each team member should possess the necessary skills and knowledge related to their assigned tasks. The team should work collaboratively and communicate effectively to achieve project goals. | |
Task | Enhancing services for Bounce Fitness Café |
Task Objectives | To improve the quality of products and services offered at Bounce Fitness Café. To increase customer satisfaction and loyalty. To generate higher revenue for the café. |
Organisational Objectives | To provide a high-quality café experience for members and guests. To increase the profitability of the café. To maintain a positive reputation for Bounce Fitness. |
Purpose | The purpose of this team performance plan is to ensure that the team works efficiently and effectively to achieve the objectives of the Bounce Fitness Café project. |
Goal | The goal of this project is to enhance the services and offerings of the café, resulting in increased customer satisfaction, loyalty, and revenue. |
Expected Outcome | A menu that offers high-quality, healthy food and drink options. An efficient ordering and payment system. A comfortable and inviting atmosphere. Consistently excellent customer service. Increased revenue and customer satisfaction. |
Team Member 1 | ||||
Team Member 2 | ||||
Team Member 3 | Nabina | Bigyan | Ravi | Shankar |
Individual Requirements | ||||
Role | Responsibility | Goal | Expected Outcome | |
Team Leader | Oversee the project and ensure that it is completed within the set timeframe and budget. Communicate project updates and progress to the team and stakeholders. Coordinate team meetings and ensure that team members are on track with their tasks. | |||
Project Manager | Plan and schedule project tasks and timelines. Allocate resources and manage project budget. Ensure that the project is delivered within the agreed-upon scope and quality standards. | To effectively manage the project and ensure its successful completion. To deliver the project within the agreed-upon scope and quality standards. | Project completed within the agreed-upon scope and quality standards. Efficient allocation of resources. Effective management of project budget. |
Key Performance Indicators (KPIs) |
Team KPIs |
Area of Performance | Low performance | Ideal Performance | High Performance | |
1 | Project Completion | Project is not completed within the set timeframe and budget. | Project is completed within the set timeframe and budget. | Project is completed ahead of schedule and under budget. |
2 | Team Communication | Poor communication between team members and stakeholders. | Effective and timely communication between team members and stakeholders. | Proactive communication and collaboration resulting in exceptional project outcomes. |
Individual KPIs | ||||
Area of Performance | Low performance | Ideal Performance | High Performance | |
1 | Quality of Service | Inconsistent quality of service resulting in low customer satisfaction. | Consistent quality of service resulting in high customer satisfaction. | Exceptional quality of service resulting in exceptional customer satisfaction and loyalty. |
2 | Revenue | Low revenue generation. | Revenue generation meets expectations. | High revenue generation exceeding expectations. |
Task 1.2 Develop KPIs for the Team and Team Members
Team Performance Plan
Completed By: | |
RTO/Workplace/Organisation: | Bounce Fitness |
Date: | 2023/05/06 |
Key Performance Indicators (KPIs) | ||||
Team KPIs | ||||
Area of Performance | Low performance | Ideal Performance | High Performance | |
., | ||||
1 | Project Completion | Project is not completed within the set timeframe and budget. | Project is completed within the set timeframe and budget. | Project is completed ahead of schedule and under budget. |
2 | Team Communication | Poor communication between team members and stakeholders. | Effective and timely communication between team members and stakeholders. | Proactive communication and collaboration resulting in exceptional project outcomes. |
Individual KPIs | ||||
Area of Performance | Low performance | Ideal Performance | High Performance | |
1 | Quality of Service | Inconsistent quality of service resulting in low customer satisfaction. | Consistent quality of service resulting in high customer satisfaction. | Exceptional quality of service resulting in exceptional customer satisfaction and loyalty. |
2 | Revenue | Low revenue generation. | Revenue generation meets expectations. | High revenue generation exceeding expectations. |
Task 1.3 Consult Each Team Member
Communication Requirements: Consultations
Completed By: | |
Workplace/Organisation: | Bounce Fitness |
Date: | 2023/05/06 |
Organisational Protocols |
All discussions during consultations must be kept confidential and only shared with relevant parties.Team members should be given ample notice before the consultation, and the time and date should be agreed upon in advance. |
SUPERVISOR DECLARATION By signing here, I confirm that the requirements identified above reflect that of the organisation’s requirements. | |
Supervisor Name: | |
Workplace/Organisation Name: | |
Signature: | |
Date signed: |
Meeting Minutes
Date: 2023/05/04 | Time: 12 pm | Location: Meeting Hall |
Purpose of the meeting | Informal consultation on the Team Performance Plan | |
Facilitator | ||
Notetaker | ||
Attendees Please sign beside your name after the meeting. |
Agenda Item 1 Team Performance Plan | |
Discussion | Team Performance Plan |
Agenda Item 2 Advice on Addressing Difficulties | |
Discussion | Advice on Addressing Difficulties |
Task 1.4 Prepare a Learning Plan
Learning Plan
Completed By: | |
Workplace/Organisation: | Bounce Fitness |
Date: | 2023/05/03 |
Area of Difficulty | Kind of Formal Learning Opportunity | Planned Implementation Date | Expected Outcome | Actual Date Implemented | Actual Outcome | Assessor’s Signature |
Add more sections as needed.
Task 1.5 Conduct Formal Learning Opportunities
Session Plan
.
Name: | Date: | ||
Session Title: | Bounce Fitness | Session Length: | 60 minutes |
Participants | 10 employees | ||
Area of Difficulty | Maintaining a Healthy Lifestyle | ||
Learning Objective | By the end of the session, participants will be able to identify and practice healthy habits that contribute to an active and balanced lifestyle. |
Introduction | Time | |
Grab Attention Identify how you will introduce the session to the participants | Greet participants, explain the purpose of the session, and outline the agenda. | 5 min |
Learning Outcome Identify what each participant should be able to do by the end of the session | By the end of the session, participants will be able to identify and practice healthy habits that contribute to an active and balanced lifestyle. | 10 min |
Check Prior Knowledge Identify what the participants already know | Conduct a brief survey or discussion to gauge participants’ current knowledge and experiences with maintaining a healthy lifestyle. | 10 min |
Body | Time | |
Explain Outline here the planned content of the session | The Bounce Fitness session will be designed to address the area of difficulty identified by the participants, which is maintaining a healthy lifestyle. The learning objective of the session is to help participants identify and practice healthy habits that contribute to an active and balanced lifestyle. The session will be 50 minutes long and will be broken down into four parts: Grab Attention: In the first five minutes of the session, the facilitator will greet the participants and explain the purpose of the session. The facilitator will also outline the agenda for the session to ensure that the participants are aware of what will be covered. Group Discussion: For the next 10 minutes, the facilitator will conduct a group discussion on the benefits of maintaining a healthy lifestyle. The discussion will be an opportunity for participants to share their experiences and challenges with staying active and balanced. Presentation: The facilitator will deliver a 15-minute presentation on healthy habits, including nutrition, exercise, and stress management. The presentation will include visual aids and real-life examples to engage the audience. Individual and Group Activity: The final 20 minutes of the session will be dedicated to an individual activity followed by a group activity. Participants will receive a handout with a list of healthy habits and will be asked to identify one or two that they would like to adopt. The facilitator will encourage participants to set specific goals and write them down. The group activity will involve a fitness class or yoga session to demonstrate the benefits of physical activity and stress reduction. | 10-15 min |
Assessment Outline all assessments to be conducted to check what the participants have learned during the session | 15 min |
Conclusion | Time | |
Summarise Outline the summary of the session content | In conclusion, the Bounce Fitness session was designed to help participants identify and practice healthy habits that contribute to an active and balanced lifestyle. The session was 50 minutes long and was broken down into four parts. The session started with the facilitator introducing the purpose of the session and outlining the agenda. This was followed by a group discussion on the benefits of maintaining a healthy lifestyle, which was an opportunity for participants to share their experiences and challenges. The facilitator then delivered a presentation on healthy habits, including nutrition, exercise, and stress management. Participants were provided with a handout and encouraged to identify and set specific goals for adopting healthy habits. The session concluded with a group activity such as a fitness class or yoga session to demonstrate the benefits of physical activity and stress reduction. To assess the participants’ learning, the facilitator conducted a brief assessment at the end of the session. Participants were asked to fill out a feedback form to evaluate the session and provide suggestions for improvement. Overall, the Bounce Fitness session was successful in achieving its learning objective and helping participants identify and practice healthy habits for an active and balanced lifestyle. | |
Attendance Sheet
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Name: | |
Workplace/Organisation: | Bounce Fitness |
Learning Opportunity: | |
Date: |
Name | Handwritten Signature |
Namrata | |
Learning Plan
Completed By: | |||||||
Workplace/Organisation: | Bounce Fitness | ||||||
Date: | |||||||
Area of Difficulty | Kind of Formal Learning Opportunity | Planned Implementation Date | Expected Outcome | Actual Date Implemented | Actual Outcome | Assessor’s Signature | |
Add more sections as needed.
Task 2.1 Develop Strategies for Facilitating Member Input
Strategy Plans
Learner Name: | |
Workplace/Organisation: | Bounce Fitness |
Date |
Planning Team Tasks |
Hold regular team meetings where team members can provide updates on their progress, discuss any challenges they may be facing, and provide input on the overall plan for completing the project. This will ensure that everyone is on the same page and can contribute to the success of the project. |
Use a collaborative online tool, such as a shared spreadsheet or project management software, to assign tasks to team members and allow them to provide feedback on the assignments. This will ensure that everyone has a clear understanding of their responsibilities and can provide input on how best to complete their tasks. |
Team Decision Making |
Encourage open communication and active listening during team meetings to ensure that everyone’s opinions and ideas are heard and considered. This will help the team arrive at a consensus and make decisions that everyone can support. |
Use a decision-making framework, such as the Delphi method, where team members submit their opinions and ideas anonymously and the group works towards a consensus. This will allow for honest feedback and ideas without fear of judgment or negative consequences. |
Operational Aspects of Team Task |
Strategy for addressing urgent concerns: Use a shared document or online tool to outline the details of each task, such as who is responsible, deadlines, and any specific requirements. This will ensure that everyone is aware of the expectations and can provide input on how best to complete their tasks. |
Strategy for reallocating tasks: Encourage team members to take ownership of their assigned tasks and to provide updates and feedback regularly. This will ensure that everyone is aware of the progress being made and can address any issues or concerns as they arise. |
Task 2.2 Develop Policies and Procedures for Accountability
Policy and Procedures Template
Learner Name: | |
Workplace/Organisation: | Bounce Fitness |
Date | |
Policy and Procedure Document If you chose to modify an existing document, identify the original document’s title. If you chose to develop a new one, identify the name of your new policy and procedure document. | Individual Accountability Policy |
Policy Statement |
Procedures |
. Add more bullets as needed. |
SUPERVISOR DECLARATION By signing here, I confirm that I have reviewed the policy and procedure document develop by the learner, whose name appears above, and confirm that the requirements in the document are in line with the organisation’s requirements. | |
Supervisor Name: | |
Workplace/Organisation Name: | |
Signature: | |
Date signed: |
Task 2.3 Develop Processes for Performance Issues, Concerns and Performance Problems
Processes Document
Learner Name: | |
Workplace/Organisation: | Bounce Fitness |
Date |
Performance Issues |
Process for Identifying |
Process for Addressing |
Concerns |
Process for Identifying |
Encouraging team members to report any concerns they have regarding their work or the team. Actively listening to team members’ concerns and taking them seriously. |
Process for Addressing |
Addressing the concerns through appropriate channels such as discussing them with the relevant team members or escalating them to the supervisor. Developing action plans to address the concerns and monitoring their implementation. |
Task 3.1 Plan for Team Activities
Action Plan
Completed By: | |
Workplace/Organisation: | Bounce Fitness |
Date: | |
Team Activity |
Action Item | Person Responsible | Planned Implementation Date | Anticipated Result | Actual Date Implemented | Actual Result | Assessor’s Signature | |
Identify training needs | Entire team | All team members have identified their individual training needs | All team members have identified their individual training needs | |||
Research training options | Team Leader | A list of potential training options is compiled and shared with the team | A list of potential training options is compiled and shared with the team | |||
Select training option | Entire team | The team agrees on a training option that meets their needs | The team agrees on a training option that meets their needs | |||
Attend training | Entire team | All team members attend the selected training and gain new skills/knowledge | All team members attend the selected training and gain new skills/knowledge | |||
Brainstorm solutions | Entire team | A list of potential solutions is generated through a collaborative brainstorming session | A list of potential solutions is generated through a collaborative brainstorming session | |||
Evaluate solutions | Team Leader | The team leader evaluates the list of potential solutions and selects the most viable options to pursue | The team leader evaluates the list of potential solutions and selects the most viable options to pursue | |||
Develop action plan | Entire team | An action plan is developed for implementing the selected solutions | An action plan is developed for implementing the selected solutions |
Task 3.2 Conduct Team Activities
Action Plan
Completed By: | |
Workplace/Organisation: | Bounce Fitness |
Date: | |
Team Activity | Brainstorming Session |
Action Item | Person Responsible | Planned Implementation Date | Anticipated Result | Actual Date Implemented | Actual Result | Assessor’s Signature |
Activity 1: Brainstorming Session | Prepare materials | 2023/04/28 | All necessary materials are prepared and ready for the activity | All materials were prepared and ready for the activity. | ||
Activity 1: Brainstorming Session | Explain the purpose of the activity and set expectations | 2023/04/29 | All team members understand the purpose of the activity and their participation expectations | All team members understood the purpose of the activity and their participation expectations. | ||
Activity 1: Brainstorming Session | Facilitate the brainstorming session | All team members actively participate and contribute ideas towards the topic | All team members actively participated and contributed ideas towards the topic. |
Feedback Form
Learner Name: | |
Workplace/Organisation: | Bounce Fitness |
Team Member: | |
Date: | |
Identify what was done well during the activity. | |
Identify what was not done well during the activity | |
Identify at least one suggestion for improvement | |
Other comments or feedback |
Task 3.3 Provide Feedback
Meeting Minutes
Date: 2023/05/10 | Time: 10:00 AM | Location: Bounce Fitness |
Purpose of the meeting | To provide feedback and encourage team members. | |
Facilitator | ||
Notetaker | ||
Attendees Please sign beside your name after the meeting. |
Agenda Item 1 Feedback on Performance | |
Discussion | |
For the Team | |
For each Team Member |
Agenda Item 2 Encourage Team Members | |
Discussion | . |
Task 4.1 Meet with Stakeholders
Communication Requirements: Meetings
Completed By: | |
Workplace/Organisation: | Bounce Fitness |
Date: | |
Organisational Protocols | |
Respectful and Professional Language: During the meeting, all communication should be respectful and professional. Avoid using derogatory or inflammatory language that could offend or upset stakeholders. Active Listening: During the meeting, actively listen to the stakeholders and give them your full attention. Paraphrase their comments to show that you understand their concerns and acknowledge their feedback. |
SUPERVISOR DECLARATION By signing here, I confirm that the requirements identified above reflect that of the organisation’s requirements. | |
Supervisor Name: | |
Workplace/Organisation Name: | |
Signature: | |
Date signed: |
Meeting Minutes
Date: 2023/05/12 | Time: 12pm | Location: Bounce Fitness Meeting hall |
Purpose of the meeting | To discuss team requirements, overall team performance, and address any issues, concerns and problems, and plan for follow-up. | |
Facilitator | ||
Notetaker | ||
Attendees Please sign beside your name after the meeting. | ||
Agenda Item 1 Team Requirements | |
Discussion | |
Agenda Item 2 Overall Team Performance | |
Discussion | |
Time management Collaboration and teamwork Attention to detail |
Agenda Item 3 Issues, Concerns and Problems and Follow-up | |
Discussion | The team discussed any issues, concerns and problems they are facing, and identified the following: |
Task 4.3 Create an Action Plan
Action Plan
Completed By: | |
Workplace/Organisation: | Bounce Fitness |
Date: |
PART I | |||
Source of Feedback Identify if unresolved feedback was identified by an internal or external stakeholder | Internal Stakeholder | ||
Unresolved Feedback | Relevant Organisational Policy and Procedure | Relevance of Policy and Procedure to Feedback | |
Performance Issues | |||
Issue 1: Inadequate Equipment Maintenance | Equipment Maintenance Policy | The policy outlines the requirement to regularly maintain and inspect equipment to ensure they are in good working condition. | |
Issue 2: Inconsistent Staff Training | Staff Training and Development Policy | The policy outlines the requirement for regular staff training and development to ensure all staff members are properly trained in their roles and responsibilities. | |
Concerns | |||
Concern 1: Poor Customer Service | Customer Service Policy | The policy outlines the expectations for staff behavior and interactions with customers to ensure high-quality customer service. | |
Concern 2: Insufficient Staffing during Peak Hours | Staffing Policy | The policy outlines the requirements for staffing levels during peak hours to ensure efficient operation and customer satisfaction. | |
Performance Problems | ||
Problem 1: Inaccurate Inventory Management | Inventory Management Policy | The policy outlines the requirements for accurate inventory tracking and management to ensure efficient operations and minimize inventory-related problems. |
Problem 2: Inefficient Communication between Departments | Communication Policy | The policy outlines the requirements for effective communication between departments to ensure smooth operations and minimize errors and delays. |
Add more rows as needed.
PART II | |||||
Action Item | Planned Implementation Date | Expected Outcome | Date Implemented | Actual Result | Assessor’s Signature |
Performance Issues | |||||
Performance Issues: Hold team meeting to discuss issues | Identify root cause and develop plan of action | – | – | – | |
Performance Issues: Provide additional training | Improved performance and understanding of job requirements |
Concerns | |||||
Concerns: Meet with each team member individually | Improved job satisfaction and communication | – | – | – | |
Concerns: Develop plan to improve communication and teamwork | Better collaboration and more effective processes |
Performance Problems | |||||
Performance Problems: Identify root cause and develop plan of action | Improved performance and more efficient processes | – | – | – | |
Performance Problems: Provide additional resources and support | Improved performance and job satisfaction |
Add more rows as needed.
Task 4.4 Implement the Action Plan
Action Plan
Completed By: | |
Workplace/Organisation: | Bounce Fitness |
Date: | |
PART II | |||||
Action Item | Planned Implementation Date | Expected Outcome | Date Implemented | Actual Result | Assessor’s Signature |
Performance Issues | |||||
Hold a team meeting to discuss the specific performance issues with the team members. | Identify the root cause of the issues and develop a plan of action to address them. | The team members were able to discuss the issues and identify the root cause, resulting in a plan of action to address them. | Assessor’s signature | ||
Provide additional training to team members who require it to improve their performance. | Improved performance and better understanding of job requirements. | The team members who required additional training received it, resulting in improved performance and better understanding of job requirements. | Assessor’s signature |
Concerns | |||||
Meet with each team member individually to address their concerns and identify ways to improve their work experience. | Improved job satisfaction and better communication between management and employees. | All team members were able to voice their concerns, resulting in improved job satisfaction and better communication between management and employees. | Assessor’s signature | ||
Develop a plan to improve communication and teamwork among team members. | Better collaboration and more effective work processes. | The team members were able to develop a plan to improve communication and teamwork, resulting in better collaboration and more effective work processes. | Assessor’s signature |
Performance Problems | |||||
Identify the root cause of the problem and develop a plan of action to address it. | Improved performance and more efficient work processes. | The root cause of the problem was identified and a plan of action was developed to address it, resulting in improved performance and more efficient work processes. | Assessor’s signature | ||
Provide additional resources and support to team members to help them address the problem. | Improved performance and better job satisfaction among team members. | The team members received additional resources and support to address the problem, resulting in improved performance and better job satisfaction among team members. | Assessor’s signature |
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