BUS709 Business Communication :

All information in the Subject Outline is correct at the time of approval. KOI reserves the right to make changes to the Subject Outline if they become necessary. Any changes require the approval of the KOI Academic Board and will be formally advised to those students who may be affected by email and via Moodle.

Information contained within this Subject Outline applies to students enrolled in the trimester as indicated.

1.   General Information

1.1   Administrative Details

Associated HE Award(s)	Duration	Level	Subject Coordinator
Grad. Certificate in Business Graduate Diploma of Business Master of Accounting Master of Professional Accounting Graduate Certificate of Information Technology Graduate Diploma of Information Technology Master of Information Technology	1 trimester	Postgraduate	Dr Sunaina Gowan [email protected] P: +61 (2) 9283 3583 L: Level 1, 545 Kent St. Consultation: via Moodle or by appointment

1. Core / Elective

This is a core subject for the above courses.

1.3   Subject Weighting

Indicated below is the weighting of this subject and the total course points.

Subject Credit Points	Total Course Credit Points
4	GCBus 16;    GDBus 32;    MAcc 48;      MPA 64 GCIT 16;    GDIT 32;    MIT     64

1.4   Student Workload

Indicated below is the expected student workload per week for this subject.

No. Timetabled Hours/Week*	No. Personal Study Hours/Week**	Total Workload hours/week***
3 hours/week (1 hour Lecture + 2 hour Tutorial)	7 hours/week	10 hours/week

*        Total time spent per week at lectures and tutorials

**       Total time students are expected to spend per week in studying, completing assignments, etc.

***      Combination of timetable hours and personal study.

1. Mode of Delivery    Face-to-face unless otherwise notified (please check Moodle). Note – in T322, KOI is in transition and most classes will be returning to face-to-face delivery. However, there are a range of issues remaining because of COVID-19. For example, some students may have trouble travelling to Australia. Because of this some classes may still be online. This affects whether the final exam for a subject will be open-book or closed-book. After enrolment KOI will be able to make a determination and notification will be provided on Moodle before Week 7.

1.6   Pre-requisites         Nil

1. General Study and Resource Requirements

• Students are expected to attend classes with the required textbook and to read specific chapters prior to the tutorials. Students should read this material before coming to class to improve their ability to participate in the weekly activities.
• Students will require access to the internet and their KOI email and should have basic skills in word processing software such as MS Word, spreadsheet software such as MS Excel and visual presentation software such as MS PowerPoint.
• Computers and WIFI facilities are extensively available for student use throughout KOI. Students are encouraged to make use of the campus Library for reference materials.

Resource requirements specific to this subject: There are no specific resources required for this subject.

2.   Academic Details

2.1  Overview of the Subject

Highly developed skills in communication, analysis, teamwork and negotiation are crucial for enhancing success in academic study and a career in business. This subject provides a strong foundation in effective communication skills and practice with a variety of writing and presentation styles for a variety of audiences. You will develop negotiation, research and critical thinking skills and an appreciation of ethical practice by working on case studies and role plays, discussing cultural issues and leadership challenges, and analysing complex and ambiguous information.

2.2  Graduate Attributes for Postgraduate Courses

Graduates of Postgraduate courses from King’s Own Institute will achieve the graduate attributes expected from successful completion of a Master’s degree under the Australian Qualifications Framework (2nd edition, January 2013). Graduates at this level will be able to apply an advanced body of knowledge from their major area of study in a range of contexts for professional practice or scholarship and as a pathway for further learning.

King’s Own Institute’s generic graduate attributes for master’s level degree are summarised below:

	KOI Master’s Degree Graduate Attributes	Detailed Description
	Knowledge	Current, comprehensive and coherent knowledge, including recent developments and applied research methods
	Critical Thinking	Critical thinking skills to identify and analyse current theories and developments and emerging trends in professional practice
	Communication	Communication and technical skills to analyse and theorise, contribute to professional practice or scholarship and present ideas to a variety of audiences.
	Research and Information Literacy	Cognitive and technical skills to access and evaluate information resources, justify research approaches and interpret theoretical propositions
	Creative Problem Solving Skills	Cognitive, technical and creative skills to investigate, analyse and synthesise complex information, concepts and theories, solve complex problems and apply established theories to situations faced in professional practice.
	Ethical and Cultural Sensitivity	Appreciation and accountability for ethical principles, cultural sensitivity and social responsibility, both personally and professionally
	Leadership and Strategy	Initiative, leadership skills and ability to work professionally and collaboratively to achieve team objectives across a range of team roles. Expertise in strategic thinking, developing and implementing business plans and decision making under uncertainty
	Professional Skills	High level personal autonomy, judgement decision-making and accountability required to begin professional practice.

Across the course, these skills are developed progressively at three levels:

• Level 1 Foundation – Students learn the skills, theories and techniques of the subject and apply them in stand-alone contexts.
• Level 2 Intermediate – Students further develop skills, theories and techniques of the subject and apply them in more complex contexts, beginning to integrate the application with other subjects.
• Level 3 Advanced – Students have a demonstrated ability to plan, research and apply the skills, theories and techniques of the subject in complex situations, integrating the subject content with a range of other subject disciplines within the context of the course

2.3   Subject Learning Outcomes

Listed below, are key knowledge and skills students are expected to attain by successfully completing this subject:

Subject Learning Outcomes	Contribution to Graduate Attributes
a) Structure and present information orally and in writing in academic and business contexts using packages such as Word and PowerPoint
b) Select and appropriately use different modes of communication and develop strategies to overcome communication barriers and develop an appreciation of intercultural communication
c) Work effectively as an individual and in a team, plan and manage a program of work, express opinions and negotiate outcomes
d) Demonstrate the ability to effectively communicate in different situations and apply gained knowledge to modern day work environments.

2.4   Subject Content and Structure

Below are details of the subject content and how it is structured, including specific topics covered in lectures and tutorials. Reading refers to the text unless otherwise indicated.

Weekly Planner:

Week (beginning)	Topic Covered in Each Week’s Lecture	Reading(s)	Expected work as listed in Moodle
1 31 Oct	Communication Today. Acquire knowledge in business disciplines Library search, databases & types of evidence	Baden Eunson Ch1	Tutorial Topic 1 Library Search, Databases & Types of Evidence
2 07 Nov	Intercultural Communication	Baden Eunson Ch15	Tutorial Topic 2 Class Discussion on concepts & small group discussions
3 14 Nov	Interpersonal Skills 1: Listening, questioning, Feedback and Nonverbal Communication	Baden Eunson Ch8;10	Tutorial Topic 3 Class Discussion on concepts & small group discussions. Online plagiarism module. Use of Turnitin and Harvard Anglia referencing guide.
4 21 Nov	Interpersonal Skills 2: Self- Talk, Assertiveness and Emotional Intelligence	Baden Eunson Ch9	Tutorial Topic 4 Class Discussion on concepts & small group discussions Formative Assessment

5 28 Nov	Report & Essay Writing	Baden Eunson Ch 5;7	Tutorial Topic 5 Class Discussion on concepts & small group discussions Assignment 1 Due Sunday 11:59 pm
6 05 Dec	Group/Team Communication	Baden Eunson Ch18	Tutorial Topic 6 Class Discussion on concepts & small group discussions
7 12 Dec	Oral Communication & Presentation Skills	Baden Eunson Ch11	Tutorial Topic 7 Class Discussion on concepts & small group discussions
8 03 Jan (Tue)	Organisational Communication	Baden Eunson Ch16	Tutorial Topic 8 Class Discussion on concepts & small group discussions
9 09 Jan	Negotiation Skills	Baden Eunson Ch13	Tutorial Topic 9 Class Discussion on concepts & small group discussions Assessment 2 due Sunday 11:59 pm
10 16 Jan	Conflict Management	Baden Eunson Ch 14	Group presentations
11 23 Jan	Engaging Communication	Baden Eunson Ch12	Group presentations Assessment 4 due Sunday 11:59 pm
12 30 Jan	Social Media	Baden Eunson Ch21	Tutorial Topic 12 Class Discussion on concepts & small group discussions
13 06 Feb	Study review week and Final Exam Week
14 13 Feb	Examinations Continuing students – enrolments for T123 open	Please see exam timetable for exam date, time and location
15 20 Feb	Student Vacation begins New students – enrolments for T123 open
16 27 Feb	Results ReleasedReview of Grade Day for T322 – see Sections 2.6 and 3.2 below for relevant information.Certification of Grades NOTE: More information about the dates will be provided at a later date through Moodle/KOI email.
T123 06 Mar 2023
1 06 Mar	Week 1 of classes for T123

2.5   Public Holiday Amendments

Please note: KOI is closed on all scheduled NSW Public Holidays.

T322 has two (2) public holidays that occur during this trimester. Classes scheduled for these public holidays (Calendar Class Dates) will be rescheduled as per the table below.

This applies to ALL subjects taught in T322.

Please see the table below and  adjust your class timing as required. Please make  sure you have arrangements in place to attend the rescheduled classes if applicable to your T322 enrolment.

Classes will be conducted at the same time and in the same location as your normally scheduled class except these classes will be held on the date shown below.

Calendar Class Date	Rescheduled Class Date
Monday 02 January 2023 (Week 8) Thursday 26 January 2023 (Week 11)	Monday 06 Feb 2023 Tuesday 07 Feb 2023

2.6  Review of Grade, Deferred Exams & Supplementary Exams/Assessments

Review of Grade:

There may be instances when you believe that your final grade in a subject does not accurately reflect your performance against the marking criteria. Section 8 of the Assessment and Assessment Appeals Policy (www.koi.edu.au) describes the grounds on which you may apply for a Review of Grade.

If you have a concern about your marks and you are unable to resolve it with the Academic staff concerned, then you can apply for a formal Review of Grade as explained in section 3.2(e) Appeals Process below. Please note the time limits for requesting a review. Please ensure you read the Review of Grade information before submitting an application.

Review of Grade Day:

Final exam scripts will not normally be returned to students. Students can obtain feedback on their exam performance and their results for the whole subject at the Review of Grade Day. KOI will hold the Review of Grade Day for all subjects studied in T322. The ROG day will be in week 16, the date will be announced at a later date and the students will be notified through Moodle/KOI email.

Only final exams and whole subject results will be discussed as all other assessments should have been reviewed during the trimester. Further information about Review of Grade Day will be available through Moodle.

If you fail one or more subjects and you wish to consider applying for a Review of Grade you are STRONGLY ADVISED to attend the Review of Grade Day. You will have the chance to discuss your final exam and subject result with your lecturer, and will be advised if you have valid reasons for applying for a Review of Grade (see Section 3.2 below and the Assessment and Assessment Appeals Policy).

A formal request for a review of grade may not be considered unless you first contact the subject coordinator to discuss the result.

Deferred Exams:

If you wish to apply for a deferred exam because you are unable to attend the scheduled exam, you should submit the Assignment Extension / Exam Deferment Form available by clicking the following link Assignment Extension / Exam Deferment Form as soon as possible, but no later than three (3) working days of the assessment due date.

If you miss your mid-trimester or final exam there is no guarantee you will be offered a deferred exam.

You must apply within the stated timeframe and satisfy the conditions for approval to be offered a deferred exam (see Section 8.1 of the Assessment and Assessment Appeals Policy and the Application for Assignment Extension or Deferred Exam Forms). In assessing your request for a deferred exam, KOI will take into account the information you provide, the severity of the event or circumstance, your performance on other items of assessment in the subject, class attendance and your history of previous applications for special consideration.

Deferred mid-trimester exams will be held before the end of week 9. Deferred final exams will be held on two days during week 1 or 2 in the next trimester. You will not normally be granted a deferred exam on the grounds that you mistook the time, date or place of an examination, or that you have made arrangements to be elsewhere at that time; for example, have booked plane tickets.

If you are offered a deferred exam, but do not attend you will be awarded 0 marks for the exam. This may mean it becomes difficult for you to pass the subject. If you apply for a deferred exam within the required time frame and satisfy the conditions you will be advised by email (to your KOI student email address) of the time and date for the deferred exam. Please ensure that you are available to take the exam at this time.

Marks awarded for the deferred exam will be the marks awarded for that item of assessment towards your final mark in the subject.

Supplementary Assessments (Exams and Assessments):

A supplementary assessment may be offered to students to provide a final opportunity to demonstrate successful achievement of the learning outcomes of a subject. Supplementary assessments are only offered at the discretion of the Board of Examiners. In considering whether or not to offer a supplementary assessment, KOI will take into account your performance on all the major assessment items in the subject, your attendance, participation and your history of any previous special considerations.

If you are offered a supplementary assessment, you will be advised by email to your KOI student email address of the time and due date for the supplementary assessment – supplementary exams will normally be held at the same time as deferred final exams during week 1 or week 2 of the next trimester.

You must pass the supplementary assessment to pass the subject. The maximum grade you can achieve in a subject based on a supplementary assessment is a PASS grade.

If you:

• are offered a supplementary assessment, but fail it;
• are offered a supplementary exam, but do not attend; or
• are offered a supplementary assessment but do not submit by the due date; you will receive a FAIL grade for the subject.

Students are also eligible for a supplementary assessment for their final subject in a course where they fail the subject but have successfully completed all other subjects in the course. You must have completed all major assessment tasks for the subject and obtained a passing mark on at least one of the major assessment tasks to be eligible for a supplementary assessment.

If you believe you meet the criteria for a supplementary assessment for the final subject in your course, but have not received an offer, complete the Complaint, Grievance, Appeal Form and send your form to [email protected]. The deadline for applying for supplementary assessment is the Friday of the first week of classes in the next trimester.

2.7  Teaching Methods/Strategies

Briefly described below are the teaching methods/strategies used in this subject:

2.8   Student Assessment

Provided below is a schedule of formal assessment tasks and major examinations for the subject.

Assessment Type	When Assessed	Weighting	Learning Outcomes Assessed
Formative assessment: Moodle quiz	Week 4	0%	a, b
Assessment 1: Individual Essay (1,500 words)	Week 5	25%	a, b
Assessment 2: Group Report (2,500 words)	Week 9	30%	a, b, c, d
Assessment 3: Group presentation	Weeks 10 – 11	15%	c, d
Assessment 4: Individual Reflection Report – individual assessment – (2,000 words)	Week 11	30%	a, b, c, d

Requirements to Pass the Subject:

To gain a pass or better in this subject, students must gain a minimum of 50% of the total available subject marks.

Changes Made to the Subject Based on Feedback from Students and Teachers:

Allocated more time to plagiarism awareness, APA referencing style, searching academic journal articles, paraphrasing, and writing skills.

2.9   Prescribed and Recommended Readings

Provided below, in formal reference format, is a list of the prescribed and recommended readings.

Anders, A. D., Coleman, J. T. and Castleberry, S. B., 2020. Communication Preferences of Business-to- Business Buyers for Receiving Initial Sales Messages: A Comparison of Media Channel Selection Theories. International Journal of Business Communication, 57(3), pp. 370–400. doi: 10.1177/2329488417702476.

Holmes, A. F., Zhang, S. and Harris, B. 2019. An analysis of teaching strategies designed to improve written communication skills. Accounting Education, 28(1), pp. 25–48. DOI: 10.1080/09639284.2018.1477055.

Johnson, C. S., Dunn-Jensen, L. M. and Wells, P. M., 2019. Sketchy communication: An experiential exercise for learning about communication in business. Journal of Education for Business, 94(1), pp. 46–56.

DOI: 10.1080/08832323.2018.1498314.

Kitani, K., 2020. How Employers Can Combat COVID-19 Communication Fatigue: Businesses and employees are adapting to change faster than they ever thought possible. HCM Sales, Marketing & Alliance Excellence Essentials, pp. 24–26. Available at: https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=145332974&site=ehost-live.

Ioana Claudia, H. and Cristina Laura, A., 2019. Tenses Specific to Business Communication. Annals of the University of Oradea, Economic Science Series, 28(1), pp. 266–274.

Available at: https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=138244659&site=ehost-live.

Rauf, F. H. A. et al., 2020. Leadership and Communication Skills towards Emotional Intelligence: A Case of a Malaysian Private University. Global Business & Management Research, 12(4), pp. 647–654.

Available at: https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=147933839&site=ehost-live.

Rourke, K. E. et al., 2019. Strategic business communications for graduate accounting students: A fully integrated learning experience’, Journal of Education for Business, 94(2), pp. 71–80. doi: 10.1080/08832323.2018.1504736.

Skarbalienė, A., Skarbalius, E. and Gedrimė, L., 2019. Effective Communication in the Healthcare Settings: Are the Graduates Ready for It? Management: Journal of Contemporary Management Issues, pp. 137–147. doi: 10.30924/mjcmi.24.si.9.

Smith, W. and Stone, R., 2020. Improving Students’ Sentence-level Writing Skills in a Large Undergraduate Business Management Course. Business Education Innovation Journal, 12(1), pp. 38–48.

Available at: https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=146384508&site=ehost-live.

Tipmontree, S. and Tasanameelarp, A., 2020. Using Role Playing Activities to Improve Thai Efl Students’ Oral English Communication Skills. International Journal of Business & Society, 21(3), pp. 1215–1225.

Available at: https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=147590943&site=ehost-live

Useful Websites:

The following websites are useful sources covering a range of information useful for this subject. However, most are not considered to be sources of Academic Peer Reviewed theory and research. If your assessments require academic peer reviewed journal articles as sources, you need to access such sources using the Library database, Ebscohost, or Google Scholar. Please ask in the Library if you are unsure how to access Ebscohost. Instructions can also be found in Moodle.

Academic Writing:

• Language and Learning Online – Monash University http://www.monash.edu.au/lls/llonline/index.xml
• Online Writing Lab – Purdue University https://owl.english.purdue.edu/owl/
• Study Skills – Charles Darwin University http://learnline.cdu.edu.au/studyskills/index.html
• Uni Learning – The UniLearning website was developed through a National Teaching Development Grant provided by the Committee for University Teaching and Staff Development http://unilearning.uow.edu.au/main.html

Presentations:

3.   Assessment Details

3.1  Details of Each Assessment Item

The assessments for this subject are described below. The description includes the type of assessment, its purpose, weighting, due date and submission requirements, the topic of the assessment, details of the task and detailed marking criteria, including a marking rubric for essays, reports and presentations.

Supplementary assessment information and assistance can be found in Moodle.

KOI expects students to submit their own original work in both assignments and exams, or the original work of their group in the case of group assignments.

Formative assessment

The formative assessment is a Moodle quiz what consists of 2 (two) essay type questions on topics covered from weeks 1-4. The timing of the Moodle quiz is 1 hour.

Assessment 1

Assessment Type: Individual assessment (1500 word +-10%)

Purpose: This assessment builds students oral and written communication skills and gives the students real life understanding of the challenges and rewards of running a business. This relates to Learning Outcome a, b

Value: 25%                   Due Date: Week 5 Sunday by 11:59 pm

Submission: Soft copy uploaded to Moodle and Turnitin – Word .doc or .docx.

Topic: Essay Task

Task details:

Diversity is one key to survival in rural Australia to help even out the effects of drought and commodity fluctuations. Wheat farmers in Western Australia have converted their dams into giant yabbie (freshwater crayfish native to Australia) tanks to develop a new and thriving industry – yabbie production.

The Smith family initially started processing yabbies for a Perth restaurant after realising the potential beyond domestic consumption, later exporting to Singapore. Today Jacob Smith and his family collect the yabbies from about 600 farms from across the south-eastern wheat belt in six large tanks in their former hay shed plus a 13m x 3.8 refrigerated tank. These yabbies are packed in polystyrene boxes with frozen gel packs and stay alive for at least seven days. They are shipped by truck to Perth before being air freighted for export.

Rapid improvements in communications technology, have enabled Jacob to fill and air freight an order anywhere in the world within 36 hours. The Internet is one way he can lift yabbies profile to create a greater demand amongst gourmets and the health conscious around the globe for these fish.

Jacob Smith has commissioned you to prepare a formal analytical essay of strictly no more than 1500 words (+-10%) on the business etiquette of one of the following countries of your choice:

Vietnam Thailand Mexico

Submission requirements details:

A title page – Individual KOI cover sheet, signed. No Abstract or Executive Summary or TOCs is required. This Essay should have a heading and two or more subheadings for each topic. The written text should be right and left justified throughout.

A minimum of five scholarly references in the Harvard Anglia style are required to pass this assessment. However, for a high mark, you will need to use many more scholarly references. Only one Internet (www) source will be allowed. It is very important that you assess the internet source used for credibility.

Single spaced, font Times New Roman 12pt, Calibri 11pt or Arial 10pt.

Assignment Alarm: You can check the assessment’s similarity by submitting it to Turnitin prior to the due date. However, you cannot make a resubmission after the due date, don’t make a mistake in submitting the wrong file. Ensure you do this assignment yourself. We are obliged to mark what is submitted at the due date and time.

Please refer to the Marking Rubric for details about each marking criterion. MARKING RUBRIC

Criteria	Fail (0 – 49%)	Pass (50 – 64%)	Credit (65 – 74%)	Distinction (75 – 84%)	High Distinction (85 – 100%)
Introduction (5 marks)	Does not state essay aims or scope	Poor statement of essay aims or essay scope	Adequate statement of essay aims or essay scope	Detailed statement of essay aims and essay scope	Explicit statement of essay aims and essay scope
Coverage of key concepts (20 marks)	Discussion fails to address two or more parts of the essay question. Identifies and defines less than half of the key concepts	Discussion fails to address one part of the essay question. Identifies and defines about half of the key concepts	Discusses all parts of the essay question. Most key concepts are identified and defined	Detailed discussion of all parts of the essay question. All key concepts are identified and defined	Comprehensive discussion of all parts of the essay question. All key concepts are clearly identified and defined
Review of relevant theory and research related to Hofstede   (20 marks)	Poor discussion of relevant research related to the cultural study	Little if any discussion of relevant research related to the cultural dimensions	Adequate discussion of relevant research related to the cultural study	Detailed discussion of relevant research related to the cultural study	Comprehensive discussion of relevant research related to the cultural study
Use of examples (15 marks)	Fails to provide examples.	Provides examples that are somewhat relevant	Provides relevant examples that illustrate key points	Provides detailed and relevant examples that sufficiently illustrate key points	Provides comprehensive and highly relevant examples that clearly illustrate key points

Conclusion (10 marks)	No statement of essay aims, and review of main issues covered in the essay	Brief statement of essay aims, and minimal review of main issues covered in the essay	Clear statement of essay aims, and adequate review of main issues covered in the essay	Detailed statement of essay aims, and good review of main issues covered in the essay	Explicit and detailed statement of essay aims, and excellent review of main issues covered in the essay
Write using academic language and structure (15 marks)	Writing style is unclear; lacks logical flow and structure; numerous spelling grammatical errors	Writing style lacks some clarity; some flaws in logical flow and structure; some use of discipline- specific academic language. Spelling or grammatical errors	Writing style is mostly clear; Generally logical flow and structure. Mostly written in discipline specific academic language; Some spelling or grammatical errors	Writing style is sufficiently clear; Mostly logical flow and structure. Correct use of discipline- specific academic language. Minor spelling or grammatical errors	Writing style is clear; logical flow and structure. Fluent use of discipline-specific academic language. No spelling or grammatical errors
Adhere to academic referencing conventions and acknowledge sources (15 Marks)	Poor research effort; no referencing	Fair research effort: less than 2 academic sources acknowledged	Good research effort: 3 academic sources acknowledged	Very good research effort: 4 academic sources acknowledged	Outstanding research effort. 5 or more academic sources acknowledged
Total mark out of 100 Assessment mark:     / 25
Comments/Fe edback if any:

Assessment 2

Assessment Type: Written Group Report 2,500 words +- 10%

Purpose: This assessment allows you to demonstrate your ability to research, critically analyse trends and issues in your topic, and communicate your findings. The assessment allows you to further develop your teamwork and professional communication skills. The assessment relates to learning outcomes a, b, c and d.

Value: 30%                   Due Date: Sunday Week 9 by 5pm.

Submission: Soft copy uploaded to Moodle and Turnitin – Word .doc or .docx.

Assessment topic: Design and Develop a Report to review the social performance of an Organisation of your choice.

Task details: In a group of 4-5 students design and develop a Group Report to submit to the CEO of the Organisation you are researching

on. Your report should be a formal document which outlines the following:

1. Introduce the Organisation of your choice

• What is Corporate Social Responsibility and why should the Organisation engage in it?

• Examine and critique aspects of the Organisations performance with regards to fulfilling social needs within society.

Highlight both areas of achievement and those requiring improvement. Do not focus only on the positive or negative.

• Provide your on-balance conclusions about the Organisation’s performance in society.

• Provide a list of recommendations as to how the Organisation can improve its Corporate Social Performance.

Assignment Submission: Upload on Moodle via Turnitin

Submission requirements details:

Your business proposal should be supported with at least 12 academic references from peer-reviewed academic journals. These references need to be recent and relevant to the topic of assignment. You must use textbook as a source too.

Assignment Format: Group Report. Length of the assignment: 2500 +-10% words. This word count includes Introduction – Recommendations.

Assignment Format:

Group Cover Page Executive summary Table of contents Introduction Discussion Conclusion Recommendations References.

Please use Times New Roman 12pt, Calibri 11pt or Arial 10pt. Assignment Submission: Upload on Moodle via Turnitin. Harvard Anglia style for referencing is required.

Assignment Alarm: You can check the assessments similarity by submitting it to Turnitin prior to the due date. However, you cannot make a resubmission after the due date, hence don’t make a mistake in submitting the wrong file.

Please refer to the marking rubric for details about each marking criterion.

Assessment 2 Marking Rubric Group Report – 35%

Criteria	Fail (0 – 49%)	Pass (50 – 64%)	Credit (65 – 74%)	Distinction (75 – 84%)	High Distinction (85 – 100%)
Report structure (25 marks)	Inadequate procedure lacks clarity. Poor structure No report process understanding.	Satisfactory procedure and structure though with deficiencies that sometimes obscure the works meaning.	Generally effective, clear and concise procedure and structure which enables understanding of most of the work.	Highly effective, clear and concise procedure. Very good structure which enables understanding.	Excellent, effective, clear and concise procedure and structure which enables easy understanding.
Critical argument and content   (30 marks)	The content doesn’t cover many areas outlined in the instructions. Many aspects of the content are not relevant to the report. The report is unsupported by relevant sources	The content covers some areas outlined in the instructions. Most aspects of the content are relevant to the situation but not in depth. The report is supported by some sources that aren’t credible or current.	The content covers most areas outlined in the instructions. Most of the content is appropriate. Some aspects aren’t relevant to the topic. The report is supported by a range of credible, current sources.	The content covers main areas outlined in the instructions. The content is of appropriate depth and most aspects of the discussion are relevant to the report. The report is supported credible, current sources.	The content covers all areas outlined in the instructions. The content is of appropriate depth and all aspects of the discussion are relevant to the report. It is supported by a substantial range of credible, current sources
Language and presentation (20 marks)	The meaning is often unclear. And comments are poorly structured. Many grammatical, vocabulary and spelling errors A poorly presented report.	The headings, sub headings and sentences are readable. Some with grammatical errors. The vocabulary is limited. An adequately presented report.	Few errors in grammar, spelling and punctuation in the headings, sub headings and sentences. The vocabulary is comprehensive. A good presentation.	The headings, sub headings and sentences are well structured and clear with minor exceptions. The vocabulary is detailed. A very good presentation.	The headings, sub headings and sentences are well structured and clear. The vocabulary is appropriate and extensive A very professional presentation.
Referencing and citing (15 marks)	Insufficient compliance with the Harvard Anglia style of referencing and citing of authors.	Satisfactory compliance with the Harvard Anglia style of referencing and citing of authors.	Good compliance with the Harvard Anglia style of referencing and citing of authors.	Very good compliance with the Harvard Anglia style of referencing and citing of authors.	Excellent compliance with the Harvard Anglia style of referencing and citing of authors.
Group response (10 Marks)	Poor team interaction. Lacked cohesiveness and communication.	The group acted as a team. Sometimes experienced a lack of cohesion and communication.	A committed team who communicated well.	The group was task and performance oriented. Good teamwork.	Excellent performance as a top team.
Total mark out of 100
Assessment mark:            / 35	Comment:

BUS709 COMMUNICATION IN BUSINESS T322 31/10/2022 12:25                                                                                          PAGE 13 OF 20

Assessment 3

Assessment Type: Group presentation

Purpose: This assessment allows you to display your presentation skills in class and demonstrate your understanding of effective and persuasive communication. The presentation relates to the learning outcomes c and d.

Value: 15%                   Due Date: Week 10 (in class) and overflow Week 11 (in class)

Assessment topic: Presentation of the proposal to review the social performance of an Organisation of your choice.

Task details: This assignment is linked to Assessment 2. All the groups are required to make a formal presentation to Senior Management highlighting the proposed to review the social performance of an Organisation.

Assignment Format: Group presentation Length of the presentation: 20-30 minutes per group in class or online. Each member of a team is required to do a formal presentation of their business proposal (they developed as part of Assignment 2) to senior management.

The assessment will be marked based on the following criteria: Visual appeal of the PPT slides, activity, comprehension, presentation skills, content, preparedness / participation and group dynamics. Further information about each criterion is available in the marking rubric.

Assignment Submission: Only one group member to Upload on Moodle via Turnitin on behalf of the whole team. The cover page needs to clearly state the names and student IDs of the group members. Each group member is to attend and present. Any absence without a medical certificate and individual arrangement with your tutor will attract a ‘0’ mark.

Assignment Alarm: You can check the assessments similarity by submitting it to Turnitin prior to the due date. However, you cannot make a resubmission after the due date, hence don’t make a mistake in submitting the wrong file.

Please refer to the marking rubric for details about each marking criterion.

BUS709 COMMUNICATION IN BUSINESS T322 31/10/2022 12:25                                                                                           PAGE 14 OF 20

Assessment 3 Marking Rubric: Presentation – 10%

Criteria	Fail (0 – 49%)	Pass (50 – 64%)	Credit (65 – 74%)	Distinction (75 – 84%)	High Distinction (85 – 100%)
Visual Appeal (15 marks)	The visual aids show poor creativity or clarity and are often difficult to read	The visual aids have limited creativity or clarity or are sometimes difficult to read	The visual aids are reasonably creative, clear and easy to read	The visual aids are usually creative, clear and easy to read	The visual aids are very creative, clear and easy to read
Comprehension (25 marks)	The presenters didn’t understand topic. The majority of questions answered by only one member or a majority of information is incorrect.	Few members showed a good understanding of parts of topic. Only some members accurately answered questions.	Most showed a good understanding of topic. All members able to answer most of the audience questions	A wide knowledge of topic was shown. Members correctly answered all questions posed.	Extensive knowledge of topic by all. Members accurately answered all questions posed
Presentation Skills (20 marks)	Minimal eye contact by more than one member focusing on small part of audience. The audience was not engaged. The majority of presenters spoke too quickly or quietly making it difficult to understand. Inappropriate or disinterested body language show by one or more members.	Members focused on only part of audience. Sporadic eye contact by more than one presenter. The audience was distracted by speakers reading from the board or notes. The speakers could be heard by only half of the audience. Body language was non evident or distracting. No engagement with the audience.	Most members spoke to majority of audience, steady eye contact. The audience was engaged by the presentation. The majority of presenters spoke at a suitable volume. Some fidgeting by member(s) and fair body language. Some audience engagement.	Good eye contact. The audience was engaged, and presenters held the audience’s attention. Proper speaking volume and appropriate body language. Demonstrated a flow with the members	Constant eye contact. The audience was engaged, and presenters held the audience’s attention. Appropriate speaking volume and body language. High team reliance.
Content (25 marks)	The presentation was a brief look at the topic but many elements were left out.	The presentation was informative but several elements missing.	The presentation was a good summary of the topic. Most of the important information was covered be the team.	The presentation was a concise summary of the topic with all elements answered.	Comprehensive and complete coverage of information. Good interaction with the audience.
Preparedness/ Participation Group Dynamics   (15 marks)	Unbalanced presentation or tension resulting from over helping. Multiple group members not participating. Evident lack of preparation and /rehearsal. A dependency on the slides.	Significant controlling by some members with one minimally contributing. Primarily prepared but with some dependence on just reading off slides	Slight domination of one presenter. Members helped each other. Very well prepared	All presenters knew the information, participated equally, and helped each other as needed. Extremely prepared and rehearsed	All presenters knew the information, participated equally, and helped each other as needed. Extremely prepared and rehearsed
Total mark out of 100
Assessment mark: / 10	Comment:

BUS709 COMMUNICATION IN BUSINESS T322 31/10/2022 12:25                                                                                          PAGE 15 OF 20

Assessment 4

Assessment Type: Individual Reflection Report– 2,000 words.

Purpose: The individual reflection report allows you to evaluate your knowledge and skills in the course. It is designed to encourage you to take ownership of your learning, performance and outcomes. This assessment contributes specifically to learning outcomes a, b, c and d.

Value: 30%                   Due Date: 5:00 pm Sunday of Week 11

Assessment topic: Course Topic Reflection

Assignment Submission: Upload to Turnitin through Moodle.

Task details: You are to write a Reflective Journal on:

1. how the readings, class activities, discussions observations and lectures have changed how you communicate at work or life,
2. the things your assignment group did well or not so well, and consider what you could do to improve in future group work,
3. how you will go from here to become a better communicator

Assignment Format: A title page – Individual KOI cover sheet, signed. No Abstract or Executive Summary or table of contents is required. This report should have a heading and two or more sub headings for each topic. The written text should be right and left justified and double spaced throughout. Please use a single column format.

A minimum of seven scholarly references in the Harvard Anglia style are required in order to pass this assessment. However, for a high mark, you will need to use many more scholarly references. Only one Internet (www) resources will be allowed. It is very important that you assess the internet resource used for credibility.

Single spaced, font Times New Roman 12pt, Calibri 11pt or Arial 10pt. You are encouraged to use headings and sub-headings along with the use of a table in this assignment.

Turnitin

Assignment Alarm: You can check the assessment’s similarity by submitting it to Turnitin prior to the due date. However, you cannot make a resubmission after the due date, don’t make a mistake in submitting the wrong file. Ensure you do this assignment yourself. We are obliged to mark what is submitted at the due date and time.

Please refer to the marking rubric for details about each marking criterion.

Assessment 4 Marking Rubric Individual Reflective Journal – 30%

Criteria	Fail (0 – 49%)	Pass (50 – 64%)	Credit (65 – 74%)	Distinction (75 – 84%)	High Distinction (85 – 100%)
Organisation of ideas (10 marks)	Disorganised and incoherent.	Shows some attempt to organise in a logical manner.	Shows organisation and coherence.	Carefully and logically organised.	Carefully organised with logic and imagination.
Clarity of expression (incl. accuracy, spelling, grammar, punctuation)   (20 marks)	Meaning unclear and/or grammar and/or spelling contain frequent errors.	Meaning apparent, but language not always fluent. Grammar and/or spelling contain errors.	Language mainly fluent. Grammar and spelling mainly accurate.	Language fluent. Grammar and spelling accurate.	Fluent writing style appropriate to document. Grammar and spelling accurate.
Understanding of key concepts and issues   (20 marks)	Demonstrates an inadequate understanding of the theoretical content raised in the assignment.	Demonstrates an acceptable understanding of the theoretical content raised in the assignment.	Demonstrates a good understanding of the theoretical content raised in the assignment.	Demonstrates an accomplished understanding of the theoretical content raised in the assignment.	Demonstrates a sophisticated understanding of the theoretical content raised in the assignment.
Content and range (25 marks)	Lacks evidence of knowledge relevant to the topic.	Evidence of limited knowledge of topic.	Evidence of factual and/or conceptual knowledge.	Reasonable knowledge of topic and an awareness of a variety of ideas and perspectives.	Comprehensive/detailed knowledge of topic presented with depth and rigour.
Personal reflection (25 marks)	Lack of personal reflection and little evidence of engagement with assignment task.	Some evidence of personal reflection. Shows acceptable level of engagement with topic.	Sufficient evidence of personal reflection and engagement with subject area.	Good self-awareness and growth and sound engagement with assignment topic.	Illustrates self-awareness and growth and reveals in- depth engagement with key issues.
Total mark out of 100
Assessment mark:            / 30	Comment:

• General information about assessment

a)      Late Penalties and Extensions

An important part of business life and key to achieving KOI’s graduate outcome of Professional Skills is the ability to manage workloads and meet deadlines. Completing assessment tasks on time is a good way to master these habits.

Students who miss mid-trimester tests and final exams without a valid and accepted reason may not be granted a deferred exam and will be awarded 0 marks for the assessment item. Assessment items which are missed or submitted after the due date/time will attract a penalty unless there is a compelling reason (see below). These penalties are designed to encourage students to develop good time management practices, and to create equity for all students.

Any penalties applied will only be up to the maximum marks available for the specific piece of assessment attracting the penalty.

Late penalties, granting of extensions and deferred exams are based on the following:

In Class Tests and Quizzes (excluding Mid-Trimester Tests)

• Generally, extensions are not permitted. A make-up test may only be permitted under very special circumstances where acceptable supporting evidence of illness, hardship or unavoidable problems

preventing completion of the assessment is provided (see section (b) below). The procedures and timing to apply for a make-up test (only if available) are as shown in the section Applying for an Extension (see below).

• Missing a class test will result in 0 marks for that assessment item unless the above applies.

Written Assessments and Video Assessments

• There is a late penalty of 5% of the total available marks per calendar day unless an extension is approved (see Applying for an Extension section below).

Presentations

• Generally, extensions are not permitted. Missing a presentation will result in 0 marks for that assessment item. The rules for make-up presentations are the same as for missing in-class tests (described above).

For group presentations, if serious circumstances prevent some members of the group from participating, the members of the group who are present should make their contributions as agreed. If a make-up presentation is approved, the other members of the group will be able to make their individual presentation later and will be marked according to the marking rubric. A video presentation may be used to facilitate the process.

Mid-Trimester Tests and Final Exams

If students are unable to attend mid-trimester tests or final exams due to illness, hardship or some other unavoidable problem (acceptable to KOI), they must:

• Complete the Assignment Extension / Exam Deferment Form available by clicking the following link Assignment Extension / Exam Deferment Form as soon as possible, but no later than three (3) working days after the exam date.
• Provide acceptable documentary evidence (see section (b) below).
• Agree to attend the deferred exam as set by KOI if a deferred exam is approved.

Deferred exam

• There will only be one deferred exam offered.
• Marks obtained for the deferred exam will be the marks awarded for that assessment item.
• If you miss the deferred exam you will be awarded 0 marks for the assessment item. This may mean you are unable to pass the subject.

b)      Applying for an Extension

If students are unable to submit or attend an assessment when due, they must

• Complete the Assignment Extension / Exam Deferment Form available by clicking the following link Assignment Extension / Exam Deferment Form as soon as possible, but no later than three (3) working days of the assessment due date.
• Provide acceptable documentary evidence in the form of a medical certificate, police report or some other appropriate evidence of illness or hardship, or a technician’s report on problems with computer or communications technology, or a signed and witnessed statutory declaration explaining the circumstances.
• Students and lecturers / tutors will be advised of the outcome of the extension request as soon as practicable.

Please remember there is no guarantee of an extension being granted, and poor organisation is not a satisfactory reason to be granted an extension.

c)      Referencing and Plagiarism

Please remember that all sources used in assessment tasks must be suitably referenced.

Failure to acknowledge sources is plagiarism, and as such is a very serious academic issue. Students plagiarising run the risk of severe penalties ranging from a reduction in marks through to 0 marks for a first offence for a single assessment task, to exclusion from KOI in the most serious repeat cases. Exclusion has serious visa implications. The easiest way to avoid plagiarising is to reference all sources.

Harvard referencing is the required method – in-text referencing using Author’s Surname (family name) and year of publication. A Referencing Guide, “Harvard Referencing”, and a Referencing Tutorial can be found on the right-hand menu strip in Moodle on all subject pages.

An effective way to reference correctly is to use Microsoft Word’s referencing function (please note that other versions and programs are likely to be different). To use the referencing function, click on the References Tab in the menu ribbon – students should choose Harvard.

Authorship is also an issue under plagiarism – KOI expects students to submit their own original work in both assessment and exams, or the original work of their group in the case of a group project. All students agree to a statement of authorship when submitting assessments online via Moodle, stating that the work submitted is their own original work.

The following are examples of academic misconduct and can attract severe penalties:

• Handing in work created by someone else (without acknowledgement), whether copied from another student, written by someone else, or from any published or electronic source, is fraud, and falls under the general Plagiarism guidelines.
• Copying / cheating in tests and exams is academic misconduct. Such incidents will be treated just as seriously as other forms of plagiarism.
• Students who willingly allow another student to copy their work in any assessment may be considered to assisting in copying/cheating, and similar penalties may be applied.

Where a subject coordinator considers that a student might have engaged in academic misconduct, KOI may require the student to undertake an additional oral exam as a part of the assessment for the subject, as a way of testing the student’s understanding of their work.

Further information can be found on the KOI website.

d)      Reasonable Adjustment

The Commonwealth Disability Discrimination Act (1992) makes it unlawful to treat people with a disability less fairly than people without a disability. In the context of this subject, the principle of Reasonable Adjustment is applied to ensure that participants with a disability have equitable access to all aspects of the learning for the subject. For assessment, this means that barriers to their demonstrating competence are removed wherever it is reasonably practical to do so.

Examples of reasonable adjustment in assessment may include:

• provision of an oral assessment, rather than a written assessment
• provision of extra time
• use of adaptive technology.

The focus of the adjusted assessment should be on enabling the student to demonstrate achievement of the learning outcomes for the subject, rather than on the method of assessment.

e)      Appeals Process

Full details of the KOI Assessment and Assessment Appeals Policy may be obtained in hard copy from the Library, and on the KOI website www.koi.edu.au under Policies and Forms.

Assessments and Mid-Trimester Exams:

Where students are not satisfied with the results of an assessment, including mid-trimester exams, they have the right to appeal. The process is as follows:

• Discuss the assessment with their tutor or lecturer – students should identify where they feel more marks should have been awarded – students should provide valid reasons based on the marking guide provided for the assessment. Reasons such as “I worked really hard” are not considered valid.

• If still not satisfied, students should complete an Application for Review of Assessment Marks form, clearly explaining the reasons for seeking a review. This form is available from the KOI website under Policies and Forms and is also available at KOI Reception (Kent St, Market St and O’Connell St). The completed Application for Review of Assessment Marks form should be submitted as explained on the form with supporting evidence attached to [email protected] .
• The form must be submitted within ten (10) working days of the return of the marked assessment, or within five (5) working days after the return of the assessment if the assessment is returned after the end of the trimester.

Review of Grade – whole of subject and final exams:

Where students are not satisfied with the results of the whole subject or with their final exam results, they have the right to request a Review of Grade – see the Assessment and Assessment Appeals Policy for more information.

An Application for Review of Grade/Assessment Form (available from the KOI Website under Policies and Forms and from KOI Reception at Kent St, Market St and O’Connell St) should be completed clearly explaining the grounds for the application. The completed application should be submitted as explained on the form, with supporting evidence attached to [email protected] .

Visit:https://auspali.info/

Also visit:https://www.notesnepal.com/archives/767

For solution:

WhatsApp

+610482078788

+61482073403

+61482072848

[email protected]