BSBTWK503 Manage Meetings Assessment :
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Assessment cover sheet
| Student Must Fill this Section | |
| Unit Code / Title | BSBTWK503 Manage meetings |
| Qualification Code / Title: | |
| Due Date : | |
| Student Name: | ||||
| Student ID: | Term: | Year: | ||
| Privacy Release Clause: | “I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”. | |||
| Authenticity Declaration: | “I declare that: The material I have submitted is my own work;I have given references for all sources of information that are not my own, including the words, ideas and images of others”. | |||
| Student Signature: | Date: | |||
| Assessment Outcome | ||||||||||
| Assessor Name: | ||||||||||
| Attempt and Tasks | Satisfactory | Not Yet Satisfactory | Date | Assessor Signature | ||||||
| Initial attempt | | | ||||||||
| Re- attempt/Re-assessment | | | ||||||||
| Assessment Task 1 | | | ||||||||
| Assessment Task 2 | | | ||||||||
Assessor Feedback to Students
| Assessment Outcome: | Competent | Not yet Competent | ||
| Assessor Name: | ||||
| Assessor Signature: | ||||
| Information for Student: |
| This BSBTWK503 Manage Meetings Assessment is to be completed according to the instructions given below in this document.Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. Please refer to the College re-submission and re-sit policy for more information. If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.This is Individual Assessments. Once you have completed the assessment, please upload the softcopy of the Assessment into TKL Moodle. |
| Re-assessment of Result & Academic Appeal procedures: |
| If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Re-assessment Process: An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal. Academic Manager will delegate another member to review the assessment. The student will be advised of the review result done by another assessor. If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be an external assessor. The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final. If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency. Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject. The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require BSBTWK503 Manage Meetings Assessment to be reliable, fair, practical and valid. Academic Appeals: If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol. To appeal a decision, the person is required to complete the TKL- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details: Student Support Officer, TKL College Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 , Email: [email protected] The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process. If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. The decision of Chief Executive Officer will be final. Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy. |
| Plagiarism: Plagiarism means to take and use another person’s ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work. Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes: Paraphrasing and presenting work or ideas without a referenceCopying work either in whole or in partPresenting designs, codes or images as your own workUsing phrases and passages verbatim without quotation marks or referencing the author or web pageReproducing lecture notes without proper acknowledgement. Collusion: Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else. Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas. Collusion occurs when you work without the authorisation of the teaching staff to: Work with one or more people to prepare and produce workAllow others to copy your work or share your answer to an assessment taskAllow someone else to write or edit your work (without rto approval)Write or edit work for another studentOffer to complete work or seek payment for completing academic work for other students. Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion. Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy. Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary |
Assessment Requirements
You are required to complete and pass every task in the BSBTWK503 Manage Meetings Assessment in order to be deemed competent.
Assessment Schedule
| Task | Due Date | Student Signature | Trainer Signature | Comments |
| Task 1-2 | Week 2 |
| MANAGE MEETINGS |
| BSBTWK503 |
The assessment tasks for BSBTWK503 Manage meetings are outlined in the BSBTWK503 Manage Meetings Assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBTWK503 Manage meetings describes the performance outcomes, skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
For you to be assessed as competent, you must successfully complete two assessment tasks:
- Assessment Task 1: Knowledge questions – You must answer all questions correctly.
- Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
- review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
- comply with the due date for assessment which your assessor will provide
- adhere with your RTO’s submission guidelines
- answer all questions completely and correctly
- submit work which is original and, where necessary, properly referenced
- submit a completed cover sheet with your work
- avoid sharing your answers with other students.
| Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide.Refer to the appendix for information on: where this task should be completedthe maximum time allowed for completing this assessment taskwhether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Questions
Provide answers to all of the questions below:
| Agenda | |
| Chair | |
| Quorum | |
| Proxy | |
| Minutes | |
| Motion | |
| Actions | |
| Apologies |
| Role | Definition |
| Initiator | |
| Clarifier | |
| Dominator | |
| Degrader | |
| Distractor | |
| Supporter | |
| Gate keeper |
| Student’s name: | ||||
| Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? | Completed successfully? | Comments | ||
| Yes | No | |||
| Question 1 | ||||
| Question 2 | ||||
| Question 3 | ||||
| Question 4 | ||||
| Question 5 | ||||
| Question 6 | ||||
| Question 7 | ||||
| Question 8 | ||||
| Question 9 | ||||
| Question 10 | ||||
| Question 11 | ||||
| Question 12 | ||||
| Question 13 | ||||
| Question 14 | ||||
| Question 15 | ||||
| Question 16 | ||||
| Question 17 | ||||
| Question 18 | ||||
| Question 19 | ||||
| Question 20 | ||||
| Assessor Feedback: | ||||
| Assessor name: | ||||
| Assessor signature and Date: | ||||
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
- a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
- your learning resources and other information for reference
- Project Portfolio template
- Simulation Pack (if you need a case study).
Ensure that you:
- review the advice to students regarding responding to written tasks in the Business Works Student User Guide
- comply with the due date for assessment which your assessor will provide
- adhere with your RTO’s submission guidelines
- answer all questions completely and correctly
- submit work which is original and, where necessary, properly referenced
- submit a completed cover sheet with your work
- avoid sharing your answers with other students.
| Assessment information |
| Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide.Refer to the appendix for information on: where this task should be completedhow your assessment should be submitted. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Activities
Complete the following activities:
- Carefully read the following:
| This project requires you to manage a meeting on two different occasions. You can engage in meetings with friends, colleagues or classmates to discuss a topic related to your college – or you may have the opportunity to manage a real meeting/s in your workplace. This will depend on the way you are participating in this course. These meetings can be virtual meetings or they may be face-to-face meetings – you can decide along with your assessor what will work best for you. Your meetings must each run for a minimum of 30 mins but must not exceed 1 hour. | |
| Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, conducting real meetings will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way! Although these meetings can be simulated in the sense that they are not being held in an actual workplace – they need to be based on a real need with each meeting attendee contributing from their own ideas and opinions – not staged or scripted as this would never happen in the real world. If you are basing this assessment on your college, ideas for meetings you can arrange include: WHS meeting in your classroom to discuss your college’s WHS proceduresA physical or virtual meeting between classmates to arrange and discuss the plans for an event or gathering (e.g. end of year workplace dinner)A meeting to discuss and plan for a charity or sports sponsorship or eventA creative meeting to discuss concept development for a new project or ideaA meeting to review the emergency procedures of the college.A meeting to brainstorm ideas for student well-being initiatives.A meeting to discuss potential work opportunities once the students have completed their courses.A meeting to discuss and design a new mural for a wall on the college grounds. | |
| You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio. Speak to your assessor to get approval for the meetings you want to manage prior to beginning your portfolio. You need access to a meeting policy and procedure as well as agenda and minutes templates. Use the ones provided in the Simulation Pack for this unit if not basing this on a real workplace. If your real workplace does not have policies and procedures or templates already developed, you may use those in the Simulation Pack. | |
| Work through Section 1 of your Project Portfolio. Steps 2 and 3 form part of Section 1. | |
- Plan your two meetings and verify requirements.
| Plan out the two meetings you are going to manage. This includes summarising organisational and legal requirements and describing the meeting requirements and details for each meeting. | |
| During this stage you will need to access your organisation’s meeting policy and any associated procedures. If using the case study, you will find these documents in the Simulation Pack for this unit. | |
| Verify the meeting requirements for each meeting with relevant individuals. Do this by drafting an email to at least one other person who is your superior (such as your supervisor) to: verify the planned meeting requirements and details agree on the conventions relevant to the type of meeting being plannedrequest a timeline from the individual to report on the outcomes of the meeting back to them. | |
| Separate emails are required for each meeting. Your emails should use appropriate structure and implicit communication conventions suitable for email. Make sure you use accurate grammar and spelling. |
- Finalise meeting arrangements for both meetings.
| Assume that your meeting requirements, details and conventions have been approved/verified/agreed to by your supervisor. | |
| Finalise the arrangements for your two meetings. During this step, you need to: develop an agenda and at least one other supporting meeting paper (e.g. fact sheet) for each meeting. | |
| The meeting agenda and supporting document should align with the purpose and context of the meeting and be written in a way that suits the audience for whom it is intended. Make sure you use accurate grammar and spelling. | |
| Draft out meeting invites for each meeting.confirm attendance of all attendees for each meeting.distribute the agenda and meeting papers for each meeting. | |
| Attach the relevant attachments in Section 1 of your Project Portfolio. When you are happy with your planning, have checked and edited your work for accuracy, spelling and grammar, submit to your assessor for approval before proceeding to the next activity step. | |
| Work through Section 2 of your Project Portfolio. Step 4 form part of Section 2. | |
- Conduct your meetings.
| Prior to the meetings, you are required to brief the minute-taker on the method for recording the meeting notes (you have already planned for this in Section 1). Do this verbally just before the meeting takes place. | |
| If you are basing this BSBTWK503 Manage Meetings Assessment on a workplace of your choice, make sure that during your meetings, you encounter, address and resolve at least one problem. Ask your assessor for further guidance if necessary – they can provide you with example problems. If you are using your college and meeting with other students, your assessor will prompt meeting participants to raise a relevant problem for you to address. Use the work you’ve done in Section 1 to chair your meeting. | |
| It’s now time to chair your meetings. Your assessor will be looking to see that you: chair the meetings according to your organisational requirements and any agreed-upon conventions for the types of meetings you have organised (refer back to Section 1 in your Project Portfolio to refresh your memory).follow all legal, regulatory and ethical requirements (refer back to Section 1 in your Project Portfolio to refresh your memory).promote participation, discussion, problem solving and resolution of issues during the meeting.keep the meeting on track and within the allocated timeframes for each scheduled agenda item.communicate effectively during the meeting, including:using relevant communication style, tone and vocabulary suited to the meeting context and participantsasking questions to identify required information and listening to the response.asking questions to clarify understandingresponding to questions as required. | |
| Your briefings to the minute taker and actual meetings can either be viewed in person by your assessor, your assessor can view online via video conferencing software or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. You can schedule your meetings to run on the same day or different days if these meetings are being held at separate times and for different and distinct reasons. Your assessor will provide you with more guidance about when the meetings will take place. Make sure you follow the instructions above and meet the timeframes as indicated in your meeting agenda and the timeframes in Step 1 above. | |
| Attach the relevant attachments in Section 2 of your Project Portfolio. Also collect the meeting notes from the minute-taker – you will use these in Section 3 of your Project Portfolio. |
| Work through Section 3 of your Project Portfolio. Step 5 form part of Section 3. |
| After the two meetings have taken place, complete the following activities: | |
| Use the template provided in the Simulation Pack, or any other template relevant to your chosen workplace. Assume that your superior replied to your emails (from step 2) and requested that meeting outcomes be reported within one business day. | |
| Separate emails are required for each meeting. Your emails should use appropriate structure and implicit communication conventions suitable for email. Make sure you use accurate grammar and spelling. |
| Complete Section 3 of your Portfolio and attach the relevant evidence as you work through these steps. |
- Submit your completed Project Portfolio.
| Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to check that all necessary evidence attachments are included. Submit to your assessor of BSBTWK503 Manage Meetings Assessment for marking. |
| Student’s name: | |||||
| Did the student: | Completed successfully? | Comments | |||
| Yes | No | ||||
| Plan meeting requirements by: summarising the organisational requirements for contacting participants and confirming meetings with themsummarising the organisational requirements for chairing meetings (including identifying templates and other meeting conventions)summarising the organisational requirements for minutes of meetings (including describing the method for recording meeting notes, time frames for delivery of minutes and how minutes will be distributed)summarising the legal, regulatory and ethical requirements? | |||||
| For two meetings, plan the meeting details by: describing the meeting purposeoutlining the timing, location and type of meetingdescribing the meeting participantsoutlining any other meeting considerations and detailsdescribing meeting conventions for the type of meting being plannedverifying meeting details via draft email? | |||||
| For two meetings, finalise the meeting arrangements by: developing an agendadeveloping at least one supporting meeting paperinviting meeting attendees confirming attendance providing attendees with relevant documentation? | |||||
| Conduct two meetings including: prior to the meeting briefing the minute-taker on the method for recording the meeting noteschairing the meetings according to your organisational requirements and agreed-upon conventions for the types of meetings they have organisedfollow all legal, regulatory and ethical requirementspromote participation, discussion, problem solving and resolution of issues during the meetingkeep the meeting on track and within the allocated timeframes for each scheduled agenda item? | |||||
| Communicate effectively while chairing two meetings including: using relevant communication style, tone and vocabulary suited to the meeting context and participantsasking questions to identify required information and listening to the responseasking questions to clarify understandingresponding to questions as required? | |||||
Follow up two meetings by: reviewing meeting notes and formalise minutesreporting on the meeting outcomes (by drafting an email within 1 busines day)distributing the final edited version of minutes to the meeting attendees as per meeting policy requirementsstoring the minutes and any other meeting papers for follow up according to record-keeping requirementsreflecting on the problem encountered? | |||||
| Assessor Feedback: | |||||
| Assessor name: | |||||
| Assessor signature and Date: | |||||
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