BSBTWK501 Lead Diversity And Inclusion

BSBTWK501 Lead Diversity And Inclusion :

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Assessment Tasks

BSBTWK501 Lead diversity and inclusion

Contents

Introduction  4

Assessment Task 1: Project 5

Assessment Task 1: Checklist 13

Final results record  17

Introduction

The assessment tasks for BSBTWK501 Lead diversity and inclusion are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBTWK501 Lead diversity and inclusion describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs).

For you to be assessed as competent, you must successfully complete one assessment task:

• Assessment Task 1: Project – You must work through a range of activities and complete a project portfolio. 

Assessment Task 1: Project

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

• your learning resources and other information for reference
• Project Portfolio template
• Simulation Pack (if you need a case study).

Ensure that you:

• review the advice to students regarding responding to written tasks in the Business Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work, which is original and, where necessary, properly referenced
• avoid sharing your answers with other students.

i	Assessment information
	Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide.Refer to the appendix for information on: where this task should be completedhow your assessment should be submitted.

Activities

Complete the following activities:

1. Carefully read the following:

This project requires you to lead diversity and inclusion in a work area. This includes: describing the requirements for leading diversity in your organisation.assessing your organisation’s Diversity Policy to make improvements.seeking a superior’s input and negotiating the changes required to the Diversity Policy.researching the benefits and competitive advantage of a diverse workforce and then creating a survey for staff to confirm the benefit.creating a fact sheet on diversity based on the training needs and diversity requirements of your work area.addressing a diversity workplace complaint following organisational policy and procedures.writing an article for an external media publication to promote your organisation’s diversity approach to your clients and then sharing the article with a client (taking their diverse requirements into account).

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can base it on the case study scenario provided in the Simulation Pack. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

1. Preparation

Make sure you are familiar with the work environment you are basing this assessment on. If it’s your own business or a business where you are working or are familiar with, have your business approved by your assessor. If you do not have access to the workplace’s relevant policy and procedures, you may use the sample policy and procedures provided in the Simulation Pack. You will need at least a Diversity Policy to suit your business. Complete Page 4 of your Project Portfolio for this unit. You must describe the organisation and work area in which you are leading diversity as well as the organisation’s goals. Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

Complete Section 1 of your Project Portfolio. Steps 3 to 7 form part of Section 1.

• Describe the legislative requirements associated with diversity.

	Summarise current legislation, regulations and codes of practice regarding: age discriminationdisability discriminationracial discriminationsex discriminationhuman rightsequal opportunity.
i	The Simulation Pack provides examples of current legislation for you to consider.

• Describe the existing organisational policies and procedures related to diversity

	Summarise the current policies and procedures in your organisation that address: diversitycomplaints proceduresprotocols governing communication with clients and co-workersorganisational policy for providing feedback on existing policies and procedures.
i	Policies and procedures may include for example: Diversity Policy and ProceduresConflict Resolution Policy and ProceduresInternal and External Communications Policy and Procedures If your organisation does not have policies and procedures already developed that fully address disputes, communication and feedback, use those provided in the Simulation Pack.

• Review your organisation’s diversity policy

Assess your organisation’s diversity policy and procedures. In your assessment include: how the policy applies to your work area.whether the policy considers legislative, regulatory and code of practice requirements.whether the policy follows current best-practice recommendations (i.e. is the policy current?).whether the policy is achieving the desired results (i.e. what is the efficacy of the policy?).suggestions for improvement (at least three) including:at least one improvement to protocols governing communication toclients co-workers.at least one improvement to improve awareness of challenges experienced by individuals from diverse groups in the work team.at least one improvement to align the policy with legislative, regulatory, code of practice or best practice requirements.

i

You will use the outcomes of your review to provide feedback and suggestions for improvement to a superior (e.g. your manager) in the next step.

• Provide feedback and suggestions to a superior for improvement to the Diversity Policy

i		Assume that the superior (e.g. your manager, CEO, General Manager etc.) you are providing feedback to has a background different to yours (i.e. you are interacting with a person with a diverse background). This may for example be a cultural, religious, gender or age difference. If you are basing this on the case study, the CEO has Japanese heritage and practices the customary Japanese business greeting protocols at all meetings. For more information, take a look at https://karryon.com.au/knowledge/business-tips/watch-manners-japanese-business-etiquette/. If you are using your own business, you may use the case study example described above if your real superior does not have a background that is significantly different to yours.
		Before you provide the feedback, describe the person you will be interacting with. Include: a description of their diverse background.the communication protocols you will follow to consider their background (e.g. bow to a Japanese superior, use appropriate greeting and salutation).
		Meet with your superior. At the meeting: provide feedback on your organisation’s existing Diversity Policy (based on the work you did in step 5).make at least two suggestions on how to improve the policy.explain how your improvements better meet your organisation’s goals.seek your superior’s input and negotiate final changes.implement the communication protocols you established before the meeting. You are also required to demonstrate your ability to communicate effectively. This includes: using appropriate business language to present the informationusing non-verbal communication during the presentation (e.g. frowning, smiling, nodding etc.).asking questions to seek your superior’s viewslistening to your superior’s view and clarifying or confirming your understanding.negotiating a final outcome on suggested improvements.
i	This meeting should take 10 minutes. It may take place with an actual person who works for/is associated with your chosen workplace. Alternatively, classmates or your assessor may play the role of the superior. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.

• Revise the Diversity Policy to incorporate improvements

	Adjust the existing Diversity Policy to include at least two improvement suggestions that were negotiated and agreed on at your meeting.
i	Highlight the changes (e.g. using a different font colour or a highlighting tool.)
	Make sure you have answered all questions in Section 1. You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio.  Submit Section 1 to your assessor.

Complete Section 2 of your Project Portfolio. Steps 8 to 10 form part of Section 2.

• Develop a staff engagement survey that may be used to determine the benefit of diversity

	Before you begin, do research on the benefits and competitive advantage of diverse workforces. Once you’ve summarised your research, create a staff engagement survey that may be used to determine the benefit of working with various diverse groups in your organisation. Your survey should also include a question to help you determine who a diversity champion is in your work area.
i	Use at least two sources of written information for your research (e.g. information obtained from internet searches, or a study guide). Use any appropriate digital tool (such as survey monkey) to create the survey. In your survey, ask questions (at least 5) that establish the benefit of working with diverse people and help establish who the individual diversity champions are.
For the remainder of this assessment, assume that the individuals described in the information provided in the Simulation Pack (for Section 2 of the Project Portfolio) are part of your chosen work area. Use this information whether you’re basing your assessment on your own business or on the case study business.

• Create a fact sheet on diversity as it applies to your work area

	First, summarise the training needs in your work area to promote respect for personal interactions between people with diverse backgrounds. Include: the challenges faced by those with diverse backgrounds.identification of staff struggling to work with diversity.how the Diversity Policy applies to each scenario.
	Then, create a factsheet to provide to your work area that includes: the benefits a diverse workforce provides for your work area.the competitive advantage a diverse workforce will provide your work area.link to your staff engagement survey (created in step 8).challenges faced by individuals with diverse backgrounds in your team.links to YouTube video clips (at least two) that roleplay respectful interaction between diverse people.
i	Use the case study information provided in the Simulation Pack and assume the challenges faced by the case study individuals (and their related training needs) apply to your work area. The YouTube links you provide should provide support to those staff struggling to work with diversity. An example of a relevant YouTube link is: https://www.youtube.com/watch?v=bd2YPmNG2dY
	Create a draft email to staff to provide them with the fact sheet. Your email should include a brief overview of why the fact sheet has been created as well as its contents.

• Address one workplace diversity complaint

	Follow your organisation’s policy and procedure (e.g. conflict resolution) to address and record one diversity complaint.
i	Your method of addressing the complaint will depend on your organisation’s conflict resolution/complaints/dispute policy and procedures and the complaint you’ve chosen. This may for example be: writing a draft email to the complainant to summarise and respond to the complaint.escalating the complaint to a superior (via draft email).holding an informal discussion to clarify and resolve the complaint.
	You may address any one of the five cases study scenarios provided in the Simulation Pack. If you choose to address the complaint via an informal (or formal) discussion, you must also record the discussion according to your organisation’s policies and procedures (e.g. follow up email).
	Make sure you have answered all questions in Section 2. You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio.  Submit Section 2 to your assessor.

Complete Section 3 of your Project Portfolio. Step 11 form part of Section 3.

• Write an article for an external media publication to promote your organisation’s diversity approach to your clients

	Write an article to be published in a media publication (e.g. magazine, external website etc.) that promotes your organisation’s workforce diversity.
i	The style of your writing should suit the audience and purpose of the article (e.g. business-like, factual, positive). Use the framework provided in your Project Portfolio.
	Assume that your article has been published.
	Draft an email to one client referring them to the article. Use business language that suits the audience.
i	Assume that the client, Alicia Allan, is a married woman who values the acknowledgement of her marriage in her salutation (i.e. ‘Mrs’ rather than ‘Ms’).
	Make sure you have answered all questions in Section 3. You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 3 of the Project Portfolio.  Submit Section 3 to your assessor.

• Submit your completed Project Portfolio 

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.

Assessment Task 1: Checklist

Student’s name:
Did the student:		Completed successfully?			Comments
		Yes	No
Summarise current legislation, regulations and codes of practice regarding: age discriminationdisability discriminationracial discriminationsex discriminationhuman rightsequal opportunity?
Summarise the current policies and procedures in their organisation that address: diversitycomplaints proceduresprotocols governing communication with clients and co-workersorganisational policy for providing feedback on existing policies and procedures?
Assess their organisation’s diversity policy and procedures, including: how the policy applies to their work areawhether the policy considers legislative, regulatory and code of practice requirementswhether the policy follows current best-practice recommendationswhether the policy is achieving the desired resultssuggestions for improvement (at least three) including:at least one improvement to protocols governing communication toclients co-workersat least one improvement to improve awareness of challenges experienced by individuals from diverse groups in the work teamat least one improvement to align the policy with legislative, regulatory, code of practice or best practice requirements?
Meet with a superior. At the meeting: provide feedback on their organisation’s existing Diversity Policymake at least two suggestions on how to improve the policyexplain how their improvements better meet the organisation’s goalsseek their superior’s input and negotiate final changesimplement the communication protocols they established before the meeting?
Adjust the existing Diversity Policy to include at least two improvement suggestions that were negotiated and agreed on at their meeting?
Research on the benefits and competitive advantage of diverse workforces?
Create a staff engagement survey that may be used to determine the benefit of working with various diverse groups in their organisation and also determine who the individual diversity champions are?
Analyse the training needs in their work area to promote respect for personal interactions between people with diverse backgrounds, including: the challenges faced by those with diverse backgroundsidentification of staff struggling to work with diversityhow the Diversity Policy applies to each scenario?
Create a factsheet to provide to their work area that includes: the benefits a diverse workforce provides the competitive advantage a diverse workforce link to staff engagement survey challenges faced by individuals with diverse backgrounds in the teamlinks to YouTube video clips (at least two) that roleplay respectful interaction between diverse people which are relevant to support the issues being faced in the team?
Create a draft email to staff to provide them with the fact sheet?
Follow their organisation’s policy and procedure to address and record one diversity complaint?
Write an article to be published in a media publication that promotes their organisation’s workforce diversity?
Draft an email to one client referring them to the article, taking their diversity preferences into account?
Task outcome:	Satisfactory			Not satisfactory
Assessor signature:
Assessor name:
Date:

Final results record

Student name:
Assessor name:
Date

Final assessment results

Task	Type	Result
		Satisfactory	Unsatisfactory	Did not submit
Assessment Task 1	Project	S	U	DNS
Overall unit results		C	NYC

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