Assessment type		☐	Self-marking	☒	Short answer	☐	Project
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There are a range of stakeholders you need to consult with when developing and managing an operational plan, each with varying degrees of input and authority. In the table below, read each mini scenario and list the most appropriate stakeholder(s) you would consult with.

Scenario	Which stakeholders to engage?
You are an issue with an intellectual property breach, and it needs to be escalated.
You would like a second pair of eyes to review your operational plan before you submit it to your manager for approval. You would like to confirm what you have developed makes sense and you are open to new perspectives.
You need to hire 30 new staff and you do not know where to begin. Which internal specialist resource manager would you contact?

Assessors use only	Satisfactory	☐	Not yet satisfactory	☐
Comment if NYS

Question 2

When developing operational plans, there are a range of information sources that can help us to assess needs and determine required resources. In the table, list a minimum of three (3) information sources for each area listed.

Area	Key information sources
Finances


Human resources

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Comment if NYS

Question 3

Based on what you have learned in this unit, in the table, list the four steps of consultation processes and three methods you can use to facilitate the consultation process

Consultation processes four (4) steps	1
	2
	3
	4
Methods three (3)	1
	2
	3

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Comment if NYS

Question 4

Operational plans have a range of content areas to ensure planning is holistic and actionable. In the table, provide an overview of each section.

Section	Overview
Key Performance Indicators (KPIs)
Resource requirements and acquisition strategies (human, physical and financial)
Procurement processes
Action plan
Approvals

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Comment if NYS

Question 5

Describe two (2) typical methods for developing an operational plan.

Methods for preparing an operational plan
1
2

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Comment if NYS

Question 6

List the eight steps you can use to develop a contingency plan. methods for developing an operational plan.

Method for preparing a contingency plan
1	Make a list of risks
2	Weigh risks based on severity and likelihood
3	Identify important risks
4	Create contingency plans for the biggest risks
5	Get approval for your contingency plan
6	Distribute your contingency plans
7	Monitor your contingency plans
8	Create new contingency plans if necessary

Assessors use only	Satisfactory	☐	Not yet satisfactory	☐
Comment if NYS

Question 7

You have received an instant message from one of your staff members:

Respond to your staff member by explaining a minimum of three (3) ways an operational plan can help an achieve objectives at Champion’s Sports Bar.

	Susan
Click or tap here to enter text.

Note: your message is considered ‘sent’ once you upload.

Assessors use only	Satisfactory	☐	Not yet satisfactory	☐
Comment if NYS

Question 8

Comprehensive record keeping allows you to monitor your information in a systematic and continuous manner, authorising you to incorporate checks and balances as necessary. In the table, list three (3) procedures and three (3) records that would be required to evidence performance evaluation.

	Procedures		Records
1		1
2		2
3		3

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Comment if NYS

Question 9

Explain four (4) different approaches to developing key performance indicators.

	Approach to developing KPIs
1
2
3
4

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Comment if NYS

Question 10

When you are in charge of developing operational plans and reporting on financial activities within an organisation, it is critical you understand and are up to date with key provisions of legislation relevant to business operations.

For each legislation and regulation listed in the table, provide a brief summary of what it entails and explain the relevance to operational plans. You must use your own words.

Legislation/regulation/ code	Brief summary	How is this relevant to operations?
Corporations Act 2001
Work Health and Safety Act 2011
Competition and Consumer Act 2010

Assessors use only	Satisfactory	☐	Not yet satisfactory	☐
Comment if NYS

Question 11

When you are developing, implementing and monitoring operational plans, there are a range of policies, practices and procedures that you must comply with. Access the Marino Enterprises handbook and identify the policies, practices and procedures listed in the table below.

In your own words, for each policy, procedure and practice listed; provide an overview of the purpose and an example of how it directly relates to the operational plan. An example has been provided for you.

Policy/procedure/ practice	Overview	How does this relate to/impact the operational plan?
Purchasing policy	The purpose of this policy is to provide clear guidelines for acquiring of goods and services. This policy helps to ensure the best value for money, good management practices, legislative compliance, transparency, probity and environmental performance. It provides clear guidance for managing purchases of varying amounts.	When acquiring physical resources or services, it will be imperative to ensure purchases are made in accordance with this policy. Varying threshold requirements will need to be monitored to ensure compliance in terms of the process and documentation required.
Recruitment and selection policy and procedure
Meeting policy and procedure
Diversity policy

Assessors use only	Satisfactory	☐	Not yet satisfactory	☐
Comment if NYS

Question 12

Cyber security is an essential component of record keeping for all businesses. In the table below, explain why it is important and list a minimum of five ways you can keep your data safe.

Why is data security essential?
List five ways you can keep data safe.	1
	2
	3
	4
	5

AT 1 of 2 Result (for use by assessor only)

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	Question 2		Satisfactory	☐	Not Satisfactory		☐
	Question 3		Satisfactory	☐	Not Satisfactory		☐
	Question 4		Satisfactory	☐	Not Satisfactory		☐
	Question 5		Satisfactory	☐	Not Satisfactory		☐
	Question 6		Satisfactory	☐	Not Satisfactory		☐
	Question 7		Satisfactory	☐	Not Satisfactory		☐
	Question 8		Satisfactory	☐	Not Satisfactory		☐
	Question 9		Satisfactory	☐	Not Satisfactory		☐
	Question 10		Satisfactory	☐	Not Satisfactory		☐
	Question 11		Satisfactory	☐	Not Satisfactory		☐
	Question 12		Satisfactory	☐	Not Satisfactory		☐
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Harvest Education Technical College T: 07 3344 1922 www.hetc.edu.auABN 55 140 756 510 | RTO Code: 31671 | CRICOS Code: 03243A

RESOURCES DEVELOPMENT DEPARTMENT

BSBOPS502 Manage Operational Plans

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BSBOPS502 Manage Operational Plans

Assessment Tool 1 of 2 – Knowledge questions

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