BSBLDR523 Manage Workplace Relationships :
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BSBLDR523
Lead and Manage Effective Workplace Relationships
ASSESSMENT ACTIVITY 1
BSB50420 Diploma of Leadership and Management
ASSESSMENT ACTIVITY 1 COVER SHEET
Please ensure this form is fully completed prior to submitting.
This page should be on the front of your assessment and needs to be easily accessible.
| Student Number: | |
| Student Name: | |
| Subject: | BSBLDR523 Lead and Manage Effective Workplace Relationships |
| Course: | BSB50420 Diploma of Leadership and Management |
I hereby certify that:
Student’s Signature: ________________________ Date: ___________
This assessment must be based on where you work (or have worked most recently).
This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions:
Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking.
HINT: Use these questions as subheadings to create a business style report to answer your assessment
Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Do not forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’.
Important: Your assessment must contain this coversheet and your own coversheet (for your “report”)
Your answers & assessment submission must be professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphs with appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e., few missing words or typo’s)
In particular:
– Use clear, non-discriminatory language
– Avoid the use of jargon
– Write clearly using plain English
– Consider your target audience
– Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor).
All of your work must be original.
Performance Evidence
Evidence of the ability to:
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to:
· legislation and regulations relevant to operational plans
· workplace documentation and resources relevant to performance evidence.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
To achieve competency for this unit:
All assessment activities in this unit must be successfully completed.
The student must achieve a SATISFACTORY result in all the assessment activities in this unit to be deemed COMPENTENT.
Students must perform to the standard as expressed by the competency standards of the BSB Training Package.
Reasonable Adjustment:
Reasonable adjustment is any approved modification or allowance made in assessment to accommodate a disability related function. Reasonable adjustment allows a learner with a disability to participate equitably in assessment procedures and demonstrate required skills and knowledge. Adjustment could be made in the physical environment, the assessment strategies or using assistive technology. Any adjustments made to the assessment must preserve the integrity of the assessment outcome.
Providing feedback:
- A constructive feedback will be provided to the student on their performance during the assessment period. Assessors are not to make any comments on actions undertaken prior or after the assessment period.
- Student will be provided with:
- Their assessment result,
- Clear and constructive feedback based on the assessment decision,
- The reasons underpinning your assessment decision,
- Information on ways of overcoming any identified gaps in competency revealed by the assessment the opportunity to discuss the assessment process and outcome information on reassessment and the appeals processes,
- An opportunity for reassessment if appropriate or requested by the candidate,
- Information on appeal process as applicable to your organisation.
Marking and Criteria guide:
Assessor and student must read this carefully before assessment.
EDUCATOR to complete:
Practical Checklist
Assessor to complete: (circle)
Further comments required: _______________________________________________________
| Assessment Result | SATISFACTORY NOT SATISFACTORY | |
| Resubmission Required | NO YES | |
| Assessor’s Feedback | ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… | |
| Date resubmission must be handed in: ……………………………………. | ||
| Assessor’s name and signature: ………………………………………………. Date: ……………… | ||
| Learner’s Feedback | ……………………………………………………………………… …………………………………………………………………… | |
| Learner’s name and signature: ………………………………………………. Date: ……………… | ||
Assessment 1
You are required to answer the following questions based on knowledge relating to establishing effective workplace relationship processes:
- What are policies and procedures in the workplace?
- Explain the importance of following the Policies and Procedures in the workplace.
- What are processes in the workplace?
4. Describe six principles of effective collaboration
- Identify 3 processes that may be used for workplace collaboration according to organisational policies and procedures.
- Identify and describe 3 relevant legislation that may impact managing effective workplace relationship. Eg EEO, Anti-discrimination, Federal and State Awards.
- What is a consultation process in the workplace?
8. Develop consultation processes for employees to contribute to issues relating to your work role.
9. Outline processes for conflict management.
10. Describe a process for escalated work issues.
11. Describe the processes that are implemented or that you would implement in your workplace for escalating work issues or referring on to relevant personnel.
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