BSBCRT611 CRITICAL THINKING FOR PROBLEM SOLVING :
| STUDENT ASSESSMENT TASKS |
| APPLY CRITICAL THINKING FOR COMPLEX PROBLEM SOLVING |
| BSBCRT611 |
First published 2020
RTO Works
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| Contents |
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 9
Assessment Task 2: Checklist 17
The assessment tasks for BSBCRT611 Apply critical thinking for complex problem solving are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBCRT611 Apply critical thinking for complex problem solving describes the performance outcomes, skills and knowledge required to use advanced-level critical thinking skills in a professional context. This includes using methods of analysis, synthesis and evaluation.
For you to be assessed as competent, you must successfully complete two assessment tasks:
- Assessment Task 1: Knowledge questions – You must answer all questions correctly.
- Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
- review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
- comply with the due date for assessment which your assessor will provide
- adhere with your RTO’s submission guidelines
- answer all questions completely and correctly
- submit work which is original and, where necessary, properly referenced
- submit a completed cover sheet with your work
- avoid sharing your answers with other students.
| i | Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide.Refer to the appendix for information on: where this task should be completedthe maximum time allowed for completing this assessment taskwhether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Questions
Provide answers to all of the questions below:
| Method | Description |
| Interview | This method uses a formal or informal interview process to obtain information about a workplace issue (such as how a product is used). It asks relevant questions to relevant stakeholders and documents the answers. |
| Critical thinking technique | Description |
| Brainstorming | This method uses a group of people to think of as many solutions (even the crazy ones) in a predetermined time. |
| Type of risk | Description | Example |
| Strategic risk | ||
| Compliance risk | ||
| Financial risk | ||
| Operational risk |
| Student’s name: | ||||
| Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? | Completed successfully? | Comments | ||
| Yes | No | |||
| Question 1 | ||||
| Question 2 | ||||
| Question 3 | ||||
| Question 4 | ||||
| Question 5 | ||||
| Question 6 | ||||
| Question 7 | ||||
| Question 8 | ||||
| Question 9 | ||||
| Question 10 | ||||
| Question 11 | ||||
| Task outcome: | ||||
| Assessor signature: | ||||
| Assessor name: | ||||
| Date: | ||||
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
- a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
- your learning resources and other information for reference
- Project Portfolio template
- Brief outline template
- Self-evaluation checklist
- Simulation Pack (if you need a case study).
Ensure that you:
- review the advice to students regarding responding to written tasks in the Business Works Student User Guide
- comply with the due date for assessment which your assessor will provide
- adhere with your RTO’s submission guidelines
- answer all questions completely and correctly
- submit work which is original and, where necessary, properly referenced
- submit a completed cover sheet with your work
- avoid sharing your answers with other students.
| i | Assessment information |
| Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide.Refer to the appendix for information on: where this task should be completedhow your assessment should be submitted. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Complete the following activities:
- Carefully read the following:
| This project requires you to apply a systematic decision-making approach to address a complex workplace issue of your choice. You are required to: Identify a complex issue in consultation with relevant stakeholdersestablish the objectives, advantages, risks and resources required when pursuing solutions to the identified issuesource reliable information about the identified issue generate a range of solutions together with relevant stakeholdersevaluate and compare solutions to choose the best onepresent the chosen solution to stakeholders for feedbackrefine the chosen solution to seek approval for its implementation. This project must be based on an existing workplace issue that has numeric and financial data available to illustrate or support the complex issue. You can use the case study business provided to you by your assessor, or you may like to base this on your own business, or a business you are currently working for or are familiar with. It is important that this business has organisational policies and procedures related to your chosen issue or work area already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for. You will also need to seek input from people who work for, or are involved, in this business process several times. Fellow students or your assessor can be involved in these meetings and play the roles of process stakeholders as relevant. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. |
- Project planning
| Make sure you are familiar with the business you are basing this assessment on. If you’re basing this assessment on your own business or a business you work for, it’s important at this step that you identify relevant stakeholders and have your business approved by your assessor. If you’re basing this assessment on the case study, identify a relevant job role you’ll assume and any relevant stakeholders. Complete Page 4 of your Project Portfolio for this unit. Read through the requirements of Section 1, 2 and 3 of your Project Portfolio as well as the necessary background information, relevant policies and procedures. Arrange a meeting with at least one stakeholder associated with the business who may assist you to identify a complex issue. Prepare to use the financial and numeric information at the meeting. For the purpose of this role-play, your assessor or another student can act as a one or more stakeholders. |
- Stakeholder meeting
| Meet with the relevant stakeholder Take notes so you can complete Section 1 of your Project Portfolio after the meeting. The meeting should last for approximately 10 minutes. At the meeting: Use the numeric/financial information to discuss issues that fall within the scope of your job role.Identify a complex issue to address for the remainder of this assessment. During the meeting, you will need to demonstrate effective communication skills including: Identify and articulating ideas clearly and persuasivelyUse a presenting style and vocabulary to suit the audience and situationSeeking the views and opinions of others by active listening and questioning | |
| i | This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. |
- Defining the complex issue
| Complete Section 1 of your Project Portfolio. When you complete Section 1, you need to: Provide an overview of your chosen business, including:The name of the businessa description of what the business doesthe job role you perform in the businessDescribe the complex issue associated with the business, including:a brief outline of the issuewho the stakeholders are and how they are associated with the issue analysis and presentation of numeric and financial data illustrating the complex issuetwo objectives when pursuing solutionsthree advantages of solving the issuethree risks of addressing the issue.Establish the legislative and organisational requirements related to the complex issue, including:a summary of the relevant legislationa summary of the associated organisational policies and procedures an assessment of any actual or perceived bias.Calculate the resources required for the solution development processPrepare a presentation, using the work done in Section 1 of the Project Portfolio, to present the complex issue to relevant stakeholders. You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in your in Section 1 of the Project Portfolio and make sure you attach these upon submission. | |
| Make sure you have answered all questions in Section 1. Submit to your assessor for review. Arrange a meeting with at least one of the relevant stakeholders who is responsible for approving further investigation of your chosen issue. | |
| i | Before the meeting, choose two critical thinking techniques to use as tools to generate alternative solutions. Make sure you are familiar with the two critical thinking techniques as you will be using these techniques at the meeting. For the purpose of this role-play, your assessor or another student can act as a one or more stakeholders. |
- Stakeholder meeting
| Meet with the relevant stakeholders (at least one other person, such as your assessor or another student). Take notes so you can complete Section 2 of your Project Portfolio after the meeting. The meeting should last for approximately 30 mins. At this meeting, take on the role of facilitator/leader. At the meeting: Present the scope of your complex issue (use the presentation prepared in Section 1 of your Project Portfolio).Use two critical thinking techniques to generate four to six solutions for your complex issue (you will need to attach the outcome e.g. mindmap to Section 2 of the Project Portfolio.). During the meeting, you will need to demonstrate effective communication skills including: Identify and articulating ideas clearly and persuasivelyUse a presenting style and vocabulary to suit the audience and situationSeeking the views and opinions of others by active listening and questioning | |
| i | This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. |
- Systematic decision making
| Complete Section 2 of your Project Portfolio. When you complete Section 2 you need to: Summarise the outcomes of your meeting with the stakeholder, including:an outline of two critical thinking techniques used to generate solution alternatives with other stakeholdersa list of four to six alternative solutions.Evaluate each identified solution to establish their feasibility, including:success criteria constraintsevaluation of each alternative against the criteria and constraintslist of all feasible options.Use one appropriate tool/technique to compare all feasible alternatives with one another. Include:a description of the tool or technique used proof of your comparison an assessment of bias in your decision-makingChoose the best solution and explain:why did you choose ithow does it meet the legislation and organisational policy requirementsare there any risks associated with your solution?what are the advantages of the chosen solution?what are the resources required?Prepare a brief on your proposed solution (use “Brief template”). You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these upon submission. | |
| Make sure you have answered all questions in Section 2. Submit to your assessor for review. Arrange a meeting with at least one of the key stakeholders responsible for decision-making. For the purpose of this role-play, your assessor or another student can act as a one or more stakeholders. | |
| i | Before you continue, read through the requirements of Section 3 of your Project Portfolio. Make sure you have your brief available and ready to present. As part of Section 3, you are required to develop a feedback register to use at the meeting. Do this before meeting with the stakeholders and use the register at the meeting. |
- Stakeholder meeting
| Meet with the relevant key stakeholders (at least one other person, such as your assessor or another student). Take notes so you can complete Section 3 of your Project Portfolio after the meeting. The meeting should last for approximately 30 mins. At the meeting: Present your brief to key stakeholders (use the brief prepared in Section 2 of your Project Portfolio).Record feedback in the feedback register (developed prior to this meeting). During the meeting, you will need to demonstrate effective communication skills including: Identify and articulating ideas clearly and persuasivelyUse a presenting style and vocabulary to suit the audience and situationSeeking the views and opinions of others by active listening and questioning | |
| i | This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. |
- Review your decision
| Complete Section 3 of your Project Portfolio as part of your evidence for this step. When you complete Section 3, you need to: Use the feedback from your meeting with stakeholders to refine your project briefUse an appropriate format to seek approval to implement your proposed solution (e.g. draft an email, complete an application form ready to be lodged etc.)Perform a self-evaluation to identify opportunities for improvement. You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in your in Section 3 of the Project Portfolio and make sure you attach these upon submission. |
- Submit your completed Project Portfolio
| Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated. Submit to your assessor for marking. |
| Student’s name: | |||||
| Did the student: | Completed successfully? | Comments | |||
| Yes | No | ||||
| Define a complex workplace issue by: meeting with stakeholders to identify a complex issue.providing an overview of their chosen business, including:The name of the businessa description of what the business doesthe job role they perform in the businessdescribing the complex issue associated with the business, including:a brief outline of the issuewho the stakeholders are and how they are associated with the issue analysis and presentation of numeric and financial data illustrating the complex issuetwo objectives when pursuing solutionsthree advantages of solving the issuethree risks of addressing the issue.establishing the legislative and organisational requirements related to the complex issue, including:a summary of the relevant legislationa summary of the associated organisational policies and procedures an assessment of any actual or perceived bias.calculating the resources required for the solution development processpreparing a presentation to present the complex issue to relevant stakeholders. | |||||
| Systematically approach decision-making by: presenting the scope of their complex issue to relevant stakeholdersusing two critical thinking techniques to generate four to six solutions for your complex issue evaluating each identified solution to establish their feasibility, including:success criteria constraintsevaluation of each alternative against the criteria and constraintsa list of all feasible options.using one appropriate tool/technique to compare all feasible alternatives with one another, including:a description of the tool or technique used proof of their comparison an assessment of bias in their decision-making. choosing the best solution and explaining:why they chose ithow it meets the legislation and organisational policy requirementsrisks associated with your solutionadvantages of the chosen solutionresources required.prepare a brief on their proposed solution following organisational policy. | |||||
| Review their decision and incorporate feedback including: presenting their brief to key stakeholders recording feedback in a feedback register developed according to organisational policies and proceduresincorporating feedback to refine their project briefusing an appropriate format to seek approval to implement the proposed solutionperform a self-evaluation to identify opportunities for improvement | |||||
| During interactions demonstrate effective communication skills including: Speaking clearly and concisely to articulate their ideas and requirementsUsing non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding Using a range of persuasive responses and comparisons in their presentation | |||||
| Task outcome: | Satisfactory | Not satisfactory | |||
| Assessor signature: | |||||
| Assessor name: | |||||
| Date: | |||||
| Student name: | |
| Assessor name: | |
| Date |
Final assessment results
| Task | Type | Result | ||
| Satisfactory | Unsatisfactory | Did not submit | ||
| Assessment Task 1 | Knowledge questions | S | U | DNS |
| Assessment Task 2 | Project | S | U | DNS |
| Overall unit results | C | NYC | ||
Student signature: ___________________________________________ Date: _________________
Assessor signature: _________________________________________ Date: _________________
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