BSBCMM511 Communicate With Influence :

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Assessment

Task 1

Communicate with influence

BSBCMM511

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—– For Trainer and Assessor to complete:   ◻   Student requested reasonable adjustment for the assessment

Question	Marking Sheet – Assessor to complete.   Did the student satisfactorily address each question as instructed:
	Completed satisfactorily
	S	NYS	DNS	Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Task Outcome:                 Satisfactory  ☐  Not Yet Satisfactory ☐
Student Name:
Assessor Name:   Assessor Signature:   Date:

Table of Content

Student Declaration.. 2

Task 1 – Knowledge Questionnaire. 5

Question 1.. 6

Question 2.. 7

Question 3.. 7

Question 4.. 8

Question 5.. 8

Question 6.. 9

References. 9

Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about?	This assessment is a written questionnaire with a mix of objective and subjective questions.   The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.   The questions focus on the knowledge evidence required for this unit of competency:   presenting and negotiating leading and participating in meetings making presentations   Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.
What do I need to do to complete this task satisfactorily?	It is advisable to:
Specifications	You must submit to GOALS the
Resources and equipment
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below:

 

Question 1

Consider the following three organisations:

• https://www.ozharvest.org/
• https://www.marriott.com.au/default.mi
• https://www.anz.com.au/

For each organisation, identify the industry in which they operate, the media and government organisations they may liaise with, and events and communication channels they may use to promote their business.

Organisation	Industry	Media and government (3 in total/organisation)	Events and communication channels (3 in total/organisation)
OzHarvest
Marriot Hotels
ANZ Bank

Question 2

Address the following questions about cross-cultural communication:

Question	Answer
What is cross-cultural communication?
List two (2) principles of cross-cultural communication.
Why is cross-cultural communication important? (30-50 words)
List three (3) barriers to cross-cultural communication.

Question 3

Address the following questions:

Question	Answer
Define negotiation. (30-50 words)
Define mediation. (30-50 words)
Why is conflict resolution important in the workplace? (30-50 words)
Why is it important to de-escalate incidents in the workplace? (30-50 words)
Research, select and briefly outline four (4) techniques for negotiation, mediation, conflict resolution and incident de-escalation.	Technique	Outline (20-40 words/technique)

Question 4

Address the following questions:

Question	Answer
What is an inclusive meeting?
What is a structured meeting?
Select and outline three (3) structured and briefly inclusive meeting procedures you could use when managing meetings.	Procedure	Outline (30-50 words/procedure)

Question 5

Review the policies and procedures folder provided.

Review the following policies and procedures:

Briefly outline the structure and content of each of the policies and procedures, and explain how they may relate to one or more of the following:

Policies and procedures	Outline (40-80 words/policy and procedures)
Meeting procedures
Communication policy
Information management policy
Marketing policy

Question 6

Explain how the communication tone, structure and style may impact on others. Provide an example of each.

Question	Answer
Explain how the communication tone, structure and style may impact on others. (40-80 words)
Examples	Communication…	Example
	Tone
	Structure
	Style

References

Please include your references below: (Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)

Visit:https://auspali.info/

Also visit:https://www.notesnepal.com/archives/767

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