BSBCMM511 Communicate With Influence :
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Communication with Influence \ Assessment Tools\Assessment 2021\Assessment Task 1 V01_112021.docx
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BSBCMM511
Communicate with Influence
Assessment Task 1
BSB50420 Diploma of Leadership and Management
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ASSESSMENT TASK 1 COVER SHEET
Please ensure this form is fully completed prior to submitting.
This page should be on the front of your assessment and needs to be easily accessible.
Student Number:
Student Name:
Course BSB50420 Diploma of Leadership and Management
Subject BSBCMM511 Communication with Influence
STUDENT DECLARATION
I hereby certify that:
This assessment task is my own work based on my personal study/research and not the
work of another student and/or source.
I have acknowledged all material and sources used to prepare this assessment task.
I have not plagiarised or copied any part of this assessment task from the work of any
other student or source either. (I know the penalties for plagiarism include $200 reassessment fee)
This assessment task has not previously been submitted.
I am aware of the requirements set by my Trainer & Assessor.
I have retained a copy of this assessment task for my own records.
I have completed all my assessments, tasks & activities (on Moodle®) successfully.
Student’s Signature
Date
Must Sign
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Student instructions
This assessment must be based on where you work (or have worked most recently).
This Assessment is designed to test the knowledge that you have acquired throughout the
unit. Use the following tips to help you answer the questions:
Read each question carefully. Check with your trainer or assessor if you are not sure what
the question is asking.
HINT: Use the questions from the assessment as subheadings to create a business style
report to answer your assessment
Your response to each question should aim to provide enough information to answer the
question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer to
attachments under the heading (question) applicable, e.g. ‘See attached email’.
Important: Your assessment must contain this coversheet and your own coversheet (for your
“report”)
Your answers & assessment submission must be professional in style (Business), content
and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing;
clear paragraphs with appropriate punctuation, spellchecking and final submission will need
to be proof-read. (i.e. few missing words or typo’s)
In particular:
Use clear, non-discriminatory language
use business-like language
Avoid the use of jargon
Write clearly using plain English
Consider your target audience
Ensure that your responses meet the needs of the target audience (in this case your
trainer or assessor).
All of your work must be original.
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or
“explain”, which tell you how you should answer the question. Use the definitions below
to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse: when a question asks you to analyse something, you should do so in detail, and
identify important points and key features. Generally, you are expected to write a
response one or two paragraphs long.
Compare: when a question asks you to compare something, you will need to show how
two or more things are similar, ensuring that you also indicate the relevance of the
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consequences. Generally, you are expected to write a response one or two paragraphs
long.
Contrast: when a question asks you to contrast something, you will need to show how
two or more things are different, ensuring you indicate the relevance or the consequences.
Generally, you are expected to write a response one or two paragraphs long.
Describe: when a question asks you to describe something, you should state the most
noticeable qualities or features. Generally, you are expected to write a response two or
three sentences long.
Discuss: when a question asks you to discuss something, you are required to point out
important issues or features and express some form of critical judgement. Generally, you
are expected to write a response one or two paragraphs long.
Evaluate: when a question asks you to evaluate something, you should put forward
arguments for and against something. Generally, you are expected to write a response
one or two paragraphs long.
Examine: when a question asks you to examine something, this is similar to “analyse”,
where you should provide a detailed response with key points and features and provide
critical analysis. Generally, you are expected to write a response one or two paragraphs
long.
Explain: when a question asks you to explain something, you should make clear how or
why something happened or the way it is. Generally, you are expected to write a response
two or three sentences long.
Identify: when a question asks you to identify something, this means that you are asked
to briefly describe the required information. Generally, you are expected to write a
response two or three sentences long.
List: when a question asks you to list something, this means that you are asked to briefly
state information in a list format.
Outline: when a question asks you to outline something, this means giving only the main
points, Generally, you are expected to write a response a few sentences long.
Summarise: when a question asks you to summarise something, this means (like
“outline”) only giving the main points. Generally, you are expected to write a response a
few sentences long.
Performance Evidence___________________________________________________
The candidate must demonstrate the ability to complete the tasks outlined in the elements,
performance criteria and foundation skills of this unit, including evidence of the ability to:
participate in and lead at least two meetings
prepare and make a presentation to two different groups.
In the course of the above, the candidate must:
communicate with key stakeholders to position the business to best effect including:
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listening actively
understanding information needs of others
adapting communication to suit the audience
identifying suitable platform for presentations
presenting reliable information
designing the presentation to meet the needs of the audience
answering questions clearly and concisely.
Knowledge Evidence________________________________________________________
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the
elements, performance criteria and foundation skills of this unit, including knowledge of:
industry, media and government organisations, events and communication channels that
are relevant to the organisation
cross-cultural communication
techniques for negotiation, mediation, conflict resolution and incident de-escalation
structured and inclusive meeting procedures
organisational policies and procedures relevant to:
presenting and negotiating
leading and participating in meetings
making presentations
communication tone, structure, style and impact on others
relevant organisational policies and procedures on confidentiality of information.
Assessment Conditions________________________________________________________
Skills in this unit must be demonstrated in a workplace or simulated environment where the
conditions are typical of those in a working environment in this industry.
This includes access to:
workplace documentation and resources relevant to performance evidence
organisation information, including organisational structure, goals, objectives and plans.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational
education and training legislation, frameworks and/or standards.
To achieve competency for this unit:
All assessment activities in this unit must be successfully completed.
The student must achieve a SATISFACTORY result in all the assessment activities in this unit to
be deemed COMPENTENT.
Students must perform to the standard as expressed by the competency standards of the BSB
Training Package.
Assessment Attempts and Resubmissions:_______________________
Students have up to three attempts to complete assessment tasks satisfactorily. If after the third
attempt the student has not completed the task satisfactory, you must make alternative
arrangements for assessment.
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Alternative arrangements may include the student re-enrolling in the unit, participating in
additional training or attempting the task again at a later date, so the skills and knowledge can be
consolidated. These arrangements should be in accordance with the RTO’s Procedures.
Depending on the task, resubmissions may require students to:
Resubmit incorrect answers to questions (written tasks and case studies)
Resubmit all or part of a project, assessor will provide appropriate feedback
Redo a role-play after being provided with appropriate feedback about their original
performance
An observation on a second or third attempt that were not completed satisfactorily the
first time, after being provided with appropriate feedback
The student will be provided with an appropriate timeframe in which to resubmit their work.
Providing feedback:
A constructive feedback will be provided to the student on their performance during the
assessment period. Assessors are not to make any comments on actions undertaken
prior or after the assessment period.
Student will be provided with:
Their assessment outcome.
Clear and constructive feedback based on the assessment decision,
The reasons underpinning your assessment decision.
Information on ways of overcoming any identified gaps in competency revealed by the
assessment the opportunity to discuss the assessment process and outcome information on
reassessment and the appeals processes.
An opportunity for reassessment if appropriate or requested by the candidate.
The assessor will provide the student with an appropriate timeframe to resubmit the
assessment
Information on appeal process as applicable to your organisation.
Reasonable Adjustment:_______________________________________
Reasonable adjustment is any approved modification or allowance made in assessment to
accommodate a disability related function. Reasonable adjustment allows a learner with a
disability to participate equitably in assessment procedures and demonstrate required skills and
knowledge. Adjustment could be made in the physical environment, the assessment strategies or
using assistive technology. Any adjustments made to the assessment must preserve the integrity
of the assessment outcome.
Ensure that you:______________________________________________
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
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Marking and Criteria guide:
Assessor and student must read this carefully before assessment.
All parts of the assessment must be completed successfully in accordance with the
guidance provided in the Marking guide for the student to achieve competence in this
unit.
Students & assessors must note that professionally critical aspects/concepts must be
included (e.g. Development of key result areas and key performance indicators and
standards, coupled with regular and timely coaching and feedback, provide the basis for
performance management).
All parts (criteria: e.g. meetings, role plays, performance action plan and written report.)
in the marking guide must be completed successfully for the student to achieve
competence in this unit.
EDUCATOR to complete
Assessment Task 1: Short Answer Questions
Observation/Assessment Satisfactory
/
Not Satisfactory
Comments
Question 1: Did the student complete the following:
a) Name of your
workplace/organisation
b) Industry to which the
workplace/organisation belongs
c)
i. Two Media
Organisations and the
relevance to their
workplace/organisation.
ii. Two Government
Organisations and the
relevance to their
workplace/organisation.
iii. Two Industry Events and
the relevance to their
workplace/organisation.
iv. Two Communication
Channels and the
relevance to their
workplace/organisation.
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Question 2. In 50 words or more:
Discuss the importance of cross-cultural
communication in the workplace.
Question 3: Did the student Identify at least three techniques for each of the workplace
communication processes below.
a)Negotiation, e.g. business deals
- Three techniques and how each
technique can be demonstrated in the
workplace
b) Mediation of conflict - Three techniques and how each
technique can be demonstrated in the
workplace
c) Conflict Resolution - Three techniques and how each
technique can be demonstrated in the
workplace
d) Incident de-escalation - Three techniques and how each
technique can be demonstrated in the
workplace
Question 4: Outlined the steps for
conducting structured meetings in the
workplace.
Question 5. Outlined the steps for
conducting inclusive meetings in the
workplace.
Question 6.
Scenario 1: Answered each question
that follow about communication
tone.
Scenario 2: Answered each question
that follow about communication
tone.
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Question 7. Identified the four
communication styles and provided at
least one example of a situation when
each is demonstrated in the workplace .
Question 8.
Scenario 1: Answered each question
that follow about communication
structure.
Scenario 2: Answered each question
that follow about communication
structure.
Question 9. Accessed and reviewed
the following policies and procedures of
Bounce Fitness relevant to
confidentiality of information:
Management of Electronic
Information Protection
Policies and Procedures
Privacy and Confidentiality
Policy
Question 10. Accessed and reviewed
the following policies and procedures of
Bounce Fitness relevant to conducting
meetings:
Policy and Procedures for
Meetings
Style Guide
If required: Did the student submit the
required documentation when their
submission.
Assessor Declaration:
First Attempt Second Attempt Third Attempt
Assessor name
Assessor signature
Date
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Assessment outcome: SATISFACTORY NOT SATISFACTORY
Resubmission NO YES
Date Resubmission must be handled in by:
Feedback:
Student result response
My performance in this assessment task has been discussed and explained to me.
The feedback that my educator provided to me will assist me to resubmit my assessment.
Student signature
Date
Introduction
The assessment tasks for BSBCMM511 Communication with Influence are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills
and knowledge that you have learnt during your course.
Assessment for this unit
BSBCMM511 Communication with Influence describes the skills and knowledge required to
present and negotiate persuasively, lead and participate in meetings and make
presentations to customers, clients and other key stakeholders.
For you to be assessed as competent, you must successfully complete the Project Portfolio. The
Project Portfolio consists of three(3) Assessment Tasks as below:
Assessment Task 1: Short Answer questions
Assessment Task 2: Project Assessment Task
Assessment Task 3: Make Presentations
You must work through a range of activities and complete each Assessment Task satisfactory.
In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You are required to answer the following questions to demonstrate your knowledge outlined
in the elements, performance criteria and foundation skills of this unit.
Please refer to your class notes and resources to successfully complete the questions.
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If you require clarification on any section please ask your educator prior commencing this
assessment task 1.
Assessment Task 1
Short Answer Questions
Please read the below information carefully prior commencing.
To answer the questions successfully you are required to use your current workplace/organisation.
If you are not currently in a workplace/organisation, refer to Bounce Fitness as your organisation.
Access the link below to learn more about Bounce Fitness:
Bounce Fitness
https://bouncefitness.precisiongroup.com.au/
Please complete the table below with the required information.
Q 1.
a)
Name of your
workplace/organisation
b) Industry to which the
workplace/organisation
belongs
c) Media Organisations Relevance to your Workplace/Organisation
i.
ii.
Government Organisations Relevance to your Workplace/Organisation
i.
ii.
Events Relevance to your Workplace/Organisation
i.
ii.
Communication Channels Relevance to your Workplace/Organisation
i.
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ii.
Q 2. In 50 words or more: Discuss the importance of cross-cultural communication in the workplace.
Q 3. Complete the table below:
a. Identify at least three techniques for each of the workplace communication processes below.
Techniques refer to ways on how you can demonstrate each of the communication processes provided
below.
Briefly explain how each technique can be demonstrated in the workplace.
Communication
Process Technique How each technique can be demonstrated in
the workplace
a)Negotiation,
e.g. business
deals
i.
ii.
iii.
b) Mediation of
conflict
i.
ii.
iii.
c) Conflict
Resolution
i.
ii.
iii.
d) Incident deescalation
i.
ii.
iii.
Q 4. Outline the steps for conducting structured meetings in the workplace.
If you are currently in a workplace, you can refer to the procedures from your organisation.
Steps in Conducting Structured Meetings in the Workplace
Q 5. Outline the steps for conducting inclusive meetings in the workplace.
If you’re currently in a workplace, you can refer to the procedures from your organisation.
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Steps in Conducting Inclusive Meetings in the Workplace
Q 6. Below are scenarios about workplace interactions involving meetings and presentations.
Read each scenario and answer each question that follow about communication tone.
a. Scenario 1
The Marketing Manager of Bounce Fitness calls for a meeting with their team members to discuss
new ideas for the promotion of the organisation’s training services. In the meeting, the manager must:
Get at least one or two ideas from each team member
Acknowledge and compliment the ideas
Expound on interesting ideas
Ask the team members to ask questions if the ideas are not clear to them
i. What tone can the Marketing Manager use when discussing with the team members?
b. Scenario 2
After meeting with the team members, the Marketing Manager set up a meeting with the CEO to
present the new marketing ideas. In the meeting, the manager must:
Introduce the ideas and their purpose, objectives, main points, and advantages
Avoid making statements irrelevant to the ideas being proposed
ii. What tone can the Marketing Manager use when presenting to the CEO?
Q7. Identify the four communication styles. For each communication style, provide at least one example
of a situation when each is demonstrated in the workplace.
Communication Style Example
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a.
b.
c.
d.
Q 8. Below are scenarios involving workplace interactions. Read each scenario and answer each
question that follow about communication structure.
a. Scenario 1
Jack is part of the team of Fitness Instructors under Bounce Fitness. Every week, the fitness
instructors gather in the meeting room to talk about concerns their customers may have raised during
the week. They all contribute solutions to solve the concerns of the customers. Aside from that, they
also discuss about possible improvements they can implement for future tasks.
i. What is the communication structure present in the situation?
b. Scenario 2
Stephanie is the General Manager of Bounce Fitness. She receives an instruction to inform the
employees about the new rule regarding office hours from the Vice President. She relays this
information to each of the Department Heads. The heads will then relay the information to their
respective team leaders, who will then disseminate the information to their members.
ii. What is the communication structure present in the situation?
Q 9. Access and review the following policies and procedures of Bounce Fitness relevant to confidentiality
of information:
Management of Electronic Information Protection Policies and Procedures
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Privacy and Confidentiality Policy
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policyprocedures/
Answer each question below for each of the policies and procedures reviewed using your own words.
Management of Electronic Information Protection Policies and Procedures
a. Identify the three electronic information covered under this policy.
i.
ii.
iii.
b. Briefly discuss how Bounce Fitness ensures the protection of its electronic information.
c. Outline the steps to follow if a breach of security in electronic information occurred.
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Privacy and Confidentiality Policy
a. Identify at least three methods of collecting personal information based on this policy.
i.
ii.
iii.
b. Identify the three instances when the personal information from Bounce Fitness can be
disclosed.
i.
ii.
iii.
c. Outline the steps followed by Bounce Fitness in the event of loss of personal information.
Q 10. Access and review the following policies and procedures of Bounce Fitness relevant to conducting
meetings:
Policy and Procedures for Meetings
Style Guide
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policyprocedures/
Answer each question below for each of the policies and procedures reviewed using your own words.
Policy and Procedures for Meetings
a. Outline the four purposes of conducting staff meetings
i.
ii.
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iii.
iv.
b. Identify the two people who the Department Supervisor can appoint to chair a department or team
meeting.
i.
ii.
c. Outline the steps that you need to take if you are assigned as minute-taker for a meeting.
d. Identify the person assigned to head negotiations during meetings.
e. Outline steps required when negotiating during a meeting
f. Identify when a presenter must be informed that they will be presenting.
g. Outline steps presenter needs to take to conduct a presentation during the meeting.
Style Guide
a. Outline the reason Bounce Fitness provides pre-designed and formatted PowerPoint
presentations
b. Identify the three situations when a PowerPoint presentation should be used as visual aid
i.
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ii.
iii.
c. Outline steps to take when creating a presentation using Bounce Fitness’ PowerPoint template.
Make sure you have completed your Assessment Task 1
Please submit any required documentation with your submission.
Submit Assessment Task 1 to MOODLE by the due date.
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