BSBSTR501 Establish Innovative Work Environments:

For solution: +610482078788

+61482073403

+61482072848

Choice Academic College

Unit Assessment Procedure & Tools (UAP & T)

Unit Code &Title:                BSBSTR501 – Establish innovative work environments

Department:                         Leadership & Management

TGA URL:                             https://training.gov.au/Training/Details/BSBSTR501

Target learner group:        International students

Delivery mode:                    Classroom based (face -to -face)

CONTENTS

1. Teaching resources
2. Unit Learning Outcome
3. Unit assessment list
4. Instructions to assessor
5. Unit and Assessment Information for students
6. Assessment Mapping Matrix
7. Itemized Assessment Activities
8. Marking Criteria/Marking guides
9. Student Feedback form
10. Assessment Cover Page
11. Appendix A- Unit and Assessment Information for Students
    
12. TEACHING RESOURCES

The required text for the Unit:

• Workbook: BSBSTR501 – Establish innovative work environments

• A range of resources such as Lesson plan, training and delivery plan, session plan, teaching notes, reading resources and presentation slides (PPT slides) will be used for training and assessment.

• CAC classrooms have computers with internet connection and networked printers. The students will receive detailed instructions from trainers.

• The trainer or assessor is required to checkwww.training.gov.au : in order to access current version of unit of competency and assessment criteria.

• A soft copy of Training and Assessment Strategy (TAS) and Unit Assessment Procedure and Tools (UAP &T) is available on the Network Drive (Q drive Accessible only to the trainer through secure login).  Trainer may develop and use additional training resources in consultation with the Academic Department.

• Trainer will ensure that the student has access to a simulated environment and to office equipment and resources (e.g. workplace documents- minutes, agenda etc where appropriate).
• Trainermust maintain a hardcopy folder (along with electronic files on Moodle under Trainer’s name) to record all the teaching and assessment resources used for the relevant teaching period.
•  UNIT LEARNING OUTCOME

Upon successful completion of this unit, the students will be able to:

1. Review programs, systems and processes
2. Develop options for continuous improvement
3. Implement innovative processes

•  UNIT ASSESSMENT LIST

There are total 4 assessment activities for the unit. The assessment procedures, instructions, marking criteria and assessment feedback will be explained to the students before administering the individual assessment.

Assessment                                                                                    Due Date

Assessment item 1- Online Quiz        Week 2Assessment item 2- Case Scenario based questionsWeek 4Assessment item 3- Presentation(Group Work)       week 6Assessment item 4- Written Exam                  Week 8

•  INSTRUCTION TO ASSESSOR

• The purpose and context of the assessment is identified and explained to the student.
• The assessment conditions are clearly outlined before administering the relevant assessment.
• The student has access to an actual workplace or simulated environment.
• The student has access to office equipment and relevant resources whilst doing the assessment.
• The exemplars and samples from the workplaces are available and discussed where possible to the students before administering the assessment.
• The criteria of marking should be explained to the students.
• The answers in the marking criteria or model solutions are prepared for assessors to use as a guide to evaluate the student’s answers and are to be used as an indicative only. The actual answers of students may vary and they have to be assessed based on relevancy.
• Where applicable, the special needs of the candidates including Literacy, Language and Numeracy, are to be taken care of by appropriate adjustment on the assessment process and assessment tools.
• The students are advised of the assessment outcome, feedback and appeal process.
• The marking of assessment is suitably modified if the moderation process reveals any inconsistencies.
•  UNIT AND ASSESSMENT INFORMATION FOR STUDENTS

The information regarding unit delivery, duration and assessment procedureare provided in Appendix A- Unit and Assessment information for students. It will be provided to the students separately by the trainer.

•  ASSESSMENT MAPPING MATRIX

The following table presents the mapping of individual asssessment item against the key elements and performance criteria of the unit.

Oral questions	Case Study	Short  Answer Questions	Role Play/Demonstration	Written exam
√	√	√	√	√
A refers to Assessment task number .e.g. A1 for task 1, A2 for Task 2

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA	ASSESSMENT EVIDENT KEY
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Review programs, systems and processes	1.1 Establish strategies to monitor and evaluate performance and sustainability of key systems and processes   1.2 Undertake detailed analyses of supply chains, and operational, product and service delivery systems   1.3 Identify performance measures, and assessment tools and techniques, and evaluate their effectiveness   1.4 Analyse performance reports and variance from plans for key result areas of the organisation   1.5 Identify and analyse changing trends and opportunities relevant to the organisation   1.6 Seek advice from specialists, where appropriate, to identify technology and electronic commerce opportunities	PC 1.1 A1- Q2, A2-Q1         PC 1.2A2-Q2     PC 1.3A2-Q4         PC 1.4A1-Q4, A2-Q4         PC 1.5A2-Q4       PC 1.6A2-Q6
2. Develop options for continuous improvement	2.1 Brief groups on performance improvement strategies and innovation as an essential element of competition   2.2 Foster creative climate and organisational learning by promoting interaction within and between work groups   2.3 Encourage, test and recognise new ideas and entrepreneurial behaviour where successful   2.4 Accept failure of an idea during trialling and recognise, celebrate and embed success into systems   2.5 Undertake risk management and cost-benefit analysis for each option or idea approved for trial   2.6 Approve innovations through agreed organisational processes	PC 2.1 A2-Q 4     PC 2.2A2-Q 8 A     PC 2.3A4-Q3       PC 2.4A3-Q Part C I       PC 2.5A2-Q9       PC 2.6A2-Q10
3. Implement innovative processes	3.1 Promote continuous improvement and sustainability as essential to doing business   3.2 Address the impact of change and consequences for people and implement transition plans   3.3 Ensure objectives, timeframes, measures and communication plans are in place to manage implementation   3.4 Implement contingency plans in the event of non-performance   3.5 Follow up failure by prompt investigation and analysis of causes and manage emerging challenges and opportunities effectively   3.6 Ensure that learnings from activities are captured and managed to inform future work 3.7 Regularly evaluate continuous improvement systems and processes   3.8 Communicate costs and benefits of innovations and improvements to relevant groups and individuals	PC 3.1 A4-Q5     PC 3.2A3-Q Part A III       PC 3.3A3-Q Part B I     PC 3.4A3-Q Part B II     PC 3.5A3-Q Part B III     PC 3.6A4-Q3     PC 3.7A4-Q Part C     PC 3.8A2-Q9, A4-Q2

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description	Mapping to Assessment Item
Learning	3.6	·          Plans and implements strategies to review and improve own performance	·          A1,A2,A3,A4
Reading	1.1-1.5, 2.5, 2.6, 3.2-3.5, 3.7	·          Analyses, evaluates and integrates facts and ideas to construct meaning from a range of text types	·          A1,A2,A3,A4
Writing	1.1-1.5, 2.1, 2.5, 3.2, 3.3, 3.5, 3.6, 3.7, 3.8	·          Integrates information and ideas from a range of sources, utilising appropriate support materials ·          Communicates complex relationships between ideas and information, matching style of writing to purpose and audience	·          A2,A3
Oral Communication	1.6, 2.1-2.4, 3.1, 3.5, 3.8	·          Participates in a variety of spoken exchanges with co-workers and stakeholders when developing options and implementing the continuous improvement plan	·          A1,A2,A3,A4
Numeracy	1.1-1.5, 2.5, 3.3	·          Selects and interprets mathematical information to analyse performance ·          Performs calculations required to establish timeframes, cost-benefits and measures for continuous improvement and innovation processes	·          A1,A2,A3,A4
Navigate the world of work	2.6	·          Adheres to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment	·          A1,A2,A3,A4
Interact with others	1.6, 2.1-2.4, 3.1, 3.5, 3.8	·          Recognises the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate, with whom, why and how ·          Recognises the importance of building rapport to establish positive and effective working relationships ·          Collaborates with others to achieve joint outcomes, playing an active role in encouraging innovation and facilitating effective group interaction	·          A1,A2,A3,A4
Get the work done	1.1, 1.2, 1.3, 1.5, 1.6, 2.3, 2.4, 2.5, 3.1, 3.2, 3.3, 3.4, 3.5, 3.7	·          Plans, organises, implements or reviews organisational strategies, systems and processes ·          Applies problem-solving processes to identify risks, evaluate options and determine solutions ·          Uses lateral and analytical thinking to evaluate options against needs, resources and constraints before making decisions ·          Facilitates a climate in which creativity and innovation are accepted as an integral part of achieving outcomes ·          Recognises that the current way is only one way of doing something and explores possibilities that challenge current approaches ·          Actively identifies systems, devices and applications with potential to meet current and or future needs, with the help of specialists	·          A1,A2,A3,A4

This section describes Performance Evidence & Knowledge Evidence for this unit.
Performance Evidence   Evidence of the ability to: ·          analyse and evaluate systems and performance in key areas of the organisation and identify opportunities for improvement, seeking advice from experts as appropriate ·          promote the value of creativity, innovation and sustainability and recognise successes ·          support the testing and trialling of new ideas and undertake risk management and cost-benefit analysis for options ·          plan for and implement improvements using organisation’s processes for approvals, project management and change management ·          facilitate effective contributions to and communications about continuous improvement and innovation ·          capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning.   Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence   To complete the unit requirements safely and effectively, the individual must:   ·          outline cost-benefit analysis methods ·          describe creativity and innovation theories and concepts ·          list organisational learning principles ·          identify quality management and continuous improvement theories ·          describe relevant risk management concepts ·          outline relevant sustainability practices.

Assessment Feedback

The students will be provided with timely feedback related to their assessment tasks and outcome with guidance on future options in relation to those outcomes.

•  ITEMIZED ASSESSMENT ACTIVITIES

Assessment 1

BSBMGT608 Manage innovation and continuous improvement 

1. Innovation is defined as,
2. The commercialization of a new product or process.
3. The invention of a new product or process.
4. A new product or process idea.
5. The implementation of a new production method.
6. Which one of the queries is not a common measurement component of a call centre?
7. How satisfied are the customers with the service the received?
8. How long does it take to resolve a customer’s query?
9. How many orders have been processed this week?
10. How long does it take to answer a call?
11. The ‘Plan, Do, Check, Act’ cycle is also known as ___________ .
12. PD cycle
13. Deming’s cycle
14. Newton’s cycle
15. Patrick’s cycle
16. When you monitor performance you are comparing,
17. Only current sales data with last year’s sales
18. Current value of Australian dollar with Japanese Yen
19. Actual results with the planned performance
20. Customer service skills of you and your co-worker
21. Which of the following is not theory related to Continuous Improvement?
22. TQM (Total quality management)
23. Kaizen
24. Lean manufacturing
25. SWOT
26. A key performance indicator can be
27. A number
28. A percentage
29. A ratio
30. All of the above
31. For an organization which produces and sells soft drinks, the supply chain would be,
32. Retail consumptionà ProcurementàProductionà Distribution
33. ProcurementàProductionà Distributionà Retail consumption
34. Procurement à Productionà Collectionà Deliveryà Sales
35. Distributionà ProcurementàProductionàSalesà Consumption

• In relation to sustainability, Green office program may mean,
• Changing the colour of everything into green.
• A computerized method of designing better products
• A program that helps everyone to play a role in reducing collective environmental impact
• A concept that encourages to plant trees around office premises.

• When your manager asks you to become more efficient in terms of resource use; what should you do?
• Reduce waste and do your job using minimum resources
• Use more resources
• Increase budget
• Initiate a risk taking approach
• What is triple bottom line reporting?
• A reporting procedures where three different profits are shown
• It is same as TQM (total quality management)
• Accounting framework that incorporates three dimensions of performance: social, environmental and financial
• A reporting procedure to monitor CO2 (carbon dioxide) emissions.
• Network of facilities that procures raw materials, transforms them into intermediate products or services and then finished goods or service, and delivers them through a distribution system is known as,
• Product channelling
• Redistribution
• Network systems
• Supply chain systems

1. _________ provide useful information when completing reviews of an organization’s programs, systems and processes.
2. Maps
3. Triple bottom line
4. Trends
5. Supply chain

1. JIT i.e. just in time is an useful term in
2. Internet security
3. Supply chain
4. Performance evaluation
5. Human resource management

1. Identify the benefit of seeking external advice while reviewing systems and processes;
2. Get an review which is unbiased
3. Good knowledge from industry best practices
4. Have ability to suggest a range of ideas
5. All of the above
6. To implement the new computer system into 90% of the business units by 5^th March 2017 is an example of
7. Vision statement
8. Mission statement
9. Action plan
10. SMART Target
11. How would you know that your company’s product (or services) is standardised?
12. Quality assurance report – internal
13. Third party (consultant or experts) report
14. International recognitions i.e. ISO, GMP etc.
15. All of the above

Unit Title                                  : BSBSTR501 – Establish innovative work environments

Assessment item                      : 2 / Case Scenario & questions

Context and Purpose of the assessment:

This assessment will assess your skills and knowledge in the ‘BSBSTR501 – Establish innovative work environments’ unit of competence. The following table maps the assessment activity against elements and performance criteria:

Question	Performance Criteria
Q1	1.1.      Establish strategies to monitor and evaluate performance and sustainability of key systems and processes.
Q2	1.2.      Undertake detailed analyses of supply chains, and operational, product and service delivery systems.
Q4	1.3.      Identify performance measures, and assessment tools and techniques, and evaluate their effectiveness.
Q5	1.4.      Analyze performance reports and variance from plans for key result areas of the organization.
Q3	1.5.      Identify and analyze changing trends and opportunities relevant to the organization.
Q6	1.6.      Seek advice from specialists, where appropriate, to identify technology and electronic commerce opportunities.
Q7	2.1.      Brief groups on performance improvement strategies and innovation as an essential element of competition.
Q8(a)	2.2.      Foster creative climate and organizational learning by promoting interaction within and between work groups.
Q8(a), (b)	2.3.      Encourage, test and recognize new ideas and entrepreneurial behavior where successful.
Q8(b)	2.4.      Accept failure of an idea during trialling, and recognize, celebrate and embed success into systems
Q9	2.5.      Undertake risk management and cost-benefit analysis for each option or idea approved for trial
Q10	2.6.      Approve innovations through agreed organizational processes

• The assessment tasks for the unit assume that you will work in the Business Services industry. Case studies/ exercises used in this assessment reflect a workplace scenario.
• The student must have access to a Computer, Printer and Microsoft Office Suite Applications for doing the assessment for this unit.
• If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. If the assessment is not satisfactory, the trainer will allow one more attempt to the assessment item.
• The responses to assessment questions should be in your own words and examples from workplace should be used wherever possible.

Short Answer Questions:

1. Explain why as a manager you need to monitor and evaluate key systems and processes of an organization. Also name some of the key systems and processes of an organization you have knowledge of.

• Write in brief details a situation where you have analyzed supply chain systems, operations, performance reports and variance from plans for key result area of an organization.

• As a manager how would you identify changing trends and opportunities of a business or a market? Name some specialists and expert people from who you could take advice.

• As a manager how would you select proper tools and techniques to assess system’s performance and how do you evaluate their effectiveness?

• Study the given diagram. It represents average daily sales of a garment store. What conclusions can you draw from this graph regarding the organization’s sales?

• Name the specialists who can help you identify technology and e-commerce opportunities.

• Imagine you work with a Sydney based technology company. Last couple of years saw stagnation in growth of the company and so management is worried. You have been asked by your CEO to write an article on company’s quarterly internal newsletter addressing the issue of performance improvement and innovation as future strategy of the company. Please produce the draft for your article. In your article you must discuss briefly why performance improvement strategies and innovation are absolutely important to beat the competition.

• (a) How could youfoster creative climate and organizational learning by promoting interaction within and between work groups?

•  ‘In this competitive business environment, organizations may face problems while going through strategic changes (such as bringing newly designed products, expansion into new markets, restructuring and downsizing etc)’.Outline the strategies to handle organizational /product failures in future.

• Think a while about the above organization (in Question 5) and imagine few innovative business options or ideas which are to be tested out. How would you conduct a risk management and cost benefit analysis for each option or ideas.

1. How could you approve your innovations through agreed processes present in your organization?

Unit Code and Name:           BSBSTR501 – Establish innovative work environments

Assessment item:                 #3- Role/Play &Presentation (Group work)

Instructions:                          This task requires you to do own research to prepare the answers.

Context and Purpose of the assessment:

This assessment will assess your skills and knowledge in the ‘BSBSTR501 – Establish innovative work environments’ unit. The following table maps the assessment activity against element and performance criteria:

Question	Performance Criteria
All questions (holistic)	3.1  Promote continuous improvement and sustainability as essential to doing business
3.2  Address impact of change and consequences for people, and implement transition plans
3.3  Ensure objectives, timeframes, measures and communication plans are in place to manage implementation
3.4  Implement contingency plans in the event of non-performance
3.5  Follow up failure by prompt investigation and analysis of causes and manage emerging challenges and opportunities effectively
3.6  Ensure that learning’s from activities are captured and managed to inform future work
3.7  Regularly evaluate continuous improvement systems and processes
3.8  Communicate costs and benefits of innovations and improvements to relevant groups and individuals

The assessment tasks for the unit assume that you will work in the Business Services industry. Case studies/ exercises used in this assessment reflect a workplace scenario.

The student must have access to a Computer, Printer, Overhead Projector and Microsoft Office Suite Applications for doing the assessment for this unit.

Attempt all the questions. If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. If the assessment is not satisfactory, the trainer will allow one more attempt to the assessment item.

The responses to assessment questions should be in your own words and examples from workplace should be used wherever possible.

Group work & Presentation on a workplace scenario

Select an organization from internet or consider the company/organization where you currently work or know very well. Suppose the organization has been facing business challenges in recent times. Some of issues are loss of market share,staff turnover, customer’s complaints and entry of new competitors. CEO of the organization is considering a central strategy to maintain the company’s position in the market. She strongly believes ‘innovation and continuous improvement in quality and service’ is the only option which can bring the organization back on track.

Now, she advises you (consider you work in that organization) to form a team and prepare a presentation on ‘Innovation and sustainability’. It has been decided that you and your team will present this in the board meeting which is coming up in two weeks time. The CEO has also requested you to prepare a brief written report in MS word format to support your presentation.

Now form a team (THREE) of students and prepare the presentation on the following areas:

Part A 

1. Brief introductionand the current situation of the organization.
   1. How could the managers actively encourage a culture of continuous improvement and sustainability within the organization?
   1. How can the organization address the impact of changes and its consequences?

Part B

1. How can the organizational change process ensure the objectives, time-frames and communication plans are ready?
2. A contingency management plan.
3. How could the organization manage failure and prompt investigation?

Part C

1. Identifying emerging challenges and opportunities (e.g. SWOT analysis)
2. How could you evaluate the existing systems and processes?
3. Costs and benefits of innovation and improvements are identified and communicated to the all parties (including the benefits of quality).

Instructions for Presentation:

• The students must be dressed in formal attire on the day of presentation.
• The students should prepare PowerPoint Slides and use overhead projector whilst making the presentation
• The students must bring their own removable disk (USB) to transfer the Slides for OHP projector’s use.
• The presentation work must be shared by all the three group members (they may cover each of the three key topics- A,  B and C)
• Each member should not talk for more than 5-7 minutes (15 minutes for group).

Instructions for Evidence submission:

1. Each member of the group should submit print outs of PowerPoint slides.
2. The presentation needs to be the class audience which will be observed by the trainer and feedback sheet  will be recorded for each student (to be signed by both trainer and student)
3. Assessment Coversheet must be attached with the submission.

Checklist for submission:

• Assessment cover sheet
  • Record Sheet for  Feedback on Role- Play & Presentation(Signed by student and Trainer)
  • Print-outs of PowerPoint Presentation Slides & Report (the report must adequately address the topics mentioned in part A, B and C) in MS-Word or similar application.

<<<<<<<<<End of the Assessment >>>>>>>>>

Record Sheet for Feedback on Role- Play & Presentation

Course:                                 

Unit Code and Name:           BSBSTR501 – Establish innovative work environments

Assessment item:                 3- Presentation (Group Work)

Trainer/Assessor:     _______________________   Date: ______________________

Student Name:          _______________________ Student ID: __________________

Other members of the Group:

1.

2.                    

Did the Student/group demonstrate the ability to present?

Requirement	Tick
Brief introduction and the current situation of the organization
Promote Continuous improvement & initiate changes
Develop an innovative culture
Address the impact of changes and consequences
Objectives, timeframes & communication plans
Contingency management plan
Manage failure and prompt investigation
SWOT analysis
Evaluate existing systems and processes
Costs and benefits of innovation and improvements

Feedback to candidate:  _____________________________________________________________________

Performance:¨Satisfactory (S)¨Not Satisfactory (NS) Candidate Signature:     Date:   Assessor Signature:     Date:   Student must attach this record sheet along with his/her submission

Record Sheet for Feedback on Role- Play & Presentation

Course:                                

Unit Code and Name:        BSBSTR501 – Establish innovative work environments

Assessment item:              3- Presentation

Trainer/Assessor:     _______________________   Date: ______________________

Student Name:        _______________________ Student ID: __________________

Other members of the Group:

1.

2.                    

Did the Student/group demonstrate the ability to present?

Requirement	Tick
Brief introduction and the current situation of the organization
Promote Continuous improvement & initiate changes
Develop an innovative culture
Address the impact of changes and consequences
Objectives, timeframes & communication plans
Contingency management plan
Manage failure and prompt investigation
SWOT analysis
Evaluate existing systems and processes
Costs and benefits of innovation and improvements

Feedback to candidate:  ____________________________________________________________________

Performance:¨Satisfactory (S)¨Not Satisfactory (NS) Candidate Signature:     Date:   Assessor Signature:     Date:   Student must attach this record sheet along with his/her submission

WRITTEN EXAMINATION                      

Course                       

Unit Code, Name:  BSBSTR501 – Establish innovative work environments

Time allowed: 2 Hours

Name of the Student: __________________________________________________

Student ID number:  __________________________Section: __________________

Student’s Signature: ___________________________Date: __________________

For Office use only:

Result	Assessor’s name	Date	Comments

Feedback

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Purpose and Context:

To be assessed as competent in this unit you must provide evidence that you can:

1. Review programs, systems and processes of an organization
2. Develop options for continuous improvement
3. Implement innovative processes

The following table maps the final assessment activity against the Elements and performance criteria of BSBSTR501 – Establish innovative work environments.

Part	Element	Performance criteria
A: MCQ (15)	1, 2, 3	All
B: SAQ (5)	1, 2, 3	All
C: Short essay question	1, 2, 3	All

Instructions:

1. This assessment item has three parts. Part A has Multiple- choice questions,Part B hasShort answer questions and Part C has a Short essay type question
2. In order to be treated as competent, you have to attempt all sections and demonstrate satisfactory performance.
3. This is a closed-book assessment item and you are not allowed to access computers, phones and other digital devices or any written materials in the classroom.
4. Answer all questions. Your answers must be ‘to the point’ (For part B &C).
5. In case of any doubt, raise your hand to ask question to the Trainer.
6. If you are found to have been adopting any form of unfair means, you will be warned first and if offence is repeated you may be marked as not yet competent (NYC).

Part A – Multiple choice questions

Tick (ü) the most appropriate answer:

1. An organization’s control process involves
2. Continuous monitoring
3. Regular comparisons between planned and actual performance,
4. Corrective actions or revisions of objectives
5. All of the above

• Which one of the below is not a balance scorecard perspective?
• Financial
• Internal processes
• Statistical
• Customers

• Managers need to examine internal and external factors for risk management. Which is one internal factorhere?
• The economic environment
• Local governmentissues
• Work culture and practice
• New technological changes

4. Supply chain management these days uses a new concept known as
5. GIGO (garbage in garbage out
6. SWOT analysis
7. JIT (just in time)
8. BAS (business activity statement)

5. Sustainability in management practices may include
6. Improving resource and energy efficiency
7. Complying with regulations and corporate social responsibility
8. Implementing government initiatives, e.g. Australian government’s Greenhouse Challenge Plus
9. All of the above

6. During a change scenario manager need to
7. Understand and communicate the context of change
8. Facilitate processes and operations
9. Be innovative and tolerant of risk taking
10. All of the above

7. Time spent by personnel engaged in evaluating the quality of the product is known as
8. Prevention cost
9. Appraisal cost
10. Evaluating cost
11. Failure cost
12. The advantages of MIS (management information systems) may include all except :
13. Creates a competitive advantage
14. Facilitate communication
15. Helps in better decision making
16. Decreases organizational control

9. An innovative organization requires
10. An organic structure
11. Tolerance of risk
12. A high degree of autonomy
13. All of the above

10. Innovation and organizational learning influence
11. Employees’ performance and behavior
12. Agility and responsiveness of the organization
13. ICT capabilities
14. All of the above

1. Six sigma is an approach of
2. Managing employee behavior in organizations
3. Continuous improvement
4. Warehouse systems
5. Local area computer networking

1. Analysis of the external environment, combined with expert advice, allows

organizations to

1. Identify trends
2. Their potential impact
3. Opportunities
4. All of the above

13. Porter’s Five forces is useful in planning
14. Standard operating procedure
15. Work culture of an organization
16. Risk Management Policy
17. Competitive strategy

14. In a service industry, companies can achieve higher productivity by;
15. Efficient use of ancillary equipments
16. Leveraging quality teamwork
17. Improved client servicing
18. All of the above

1. ____________is a management discipline that focuses on the initiating, planning, execution and control of a one-off task that will produce a unique product, service or outcome.
2. Project management
3. Systems management
4. WHS management
5. Contingency management

Part B -Short answer questions

1. Consider you work for a medium sized organization. Your supervisor has asked you to determine a way of measuring the productivity of your department or work unit. What measures you would use, and how would you measure themetrics?

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2.  Asher, your manager is proposinga new technological process which may reduce cost per unit of production in longer term. However, this proposal has been considered without a cost-benefit analysis. Explain why you must suggest her to conduct a cost-benefit analysis before proceeding? ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

3.   Simon is a manager in local retail shop where he supervises a team of 8 employees. For the past couple of months the sales figure showed a declining trend and for that head office has requested Simon to review the matter and existing strategy. Simon finds ‘innovation’ is the only way to achieve growth and stay competitive. Now, he would like to make the workplace more creative, interesting and engaging. Discuss the factors Simon should be considering in order to encourage innovation in workplace?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4.  What is strategic planning?  Discuss the importance of SWOT analysis in strategic planning process.      

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5.  Why continuous improvement and quality policy are an essential part of doing business? How importantis the impact of culture in relation to this?

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Part C – Short essay question

Consider the organization you work with is taking an innovation initiative and the general manager has selected you to prepare a basic workout of the plan. This may relate to the company might be planning a new product design or new service delivery to be implemented in market. What could be your approach? Do you decide to take a project management methodology or simply a change management plan to support the initiative? Write a short essay giving your arguments on role of innovation and continuous improvement (use examples such as Nokia, Kodak etc).

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

*******Exam paper ends********

8. MARKING CRITERIA

Copy protected version of the marking guide/marking criterion is securely available only to trainer/assessor.

9.Learner Questionnaire/Unit Evaluation Form

Separately provided.

10.ASSESSMENT COVER SHEET

11.APPENDIX A- Unit and Assessment Information for the students

1. Welcome to the course

Hello everyone,

Welcome to Choice Academic College. This document is intended for providing students with the essential information regarding Units of competency you are enrolled in current teaching period. We hope you will have a very positive learning experience at the College. For any of your academic and support services needs, please feel free to speak to our friendly teaching and administration staff.

• Unit Profile

Unit Title:                               BSBSTR501 – Establish innovative work environments

Department:                    Leadership and Management

Prerequisites:                 Nil

• Unit Objective

Upon successful completion of this unit, the students will be able to:

1. Review programs, systems and processes
2. Develop options for continuous improvement
3. Implement innovative processes

• Student Responsibility

Before you commence your studies in relevant teaching period, it is your responsibility to be familiarize yourself with College procedures including being aware of the requirements for this unit and the specific details as required by the College.

• Attendance and Participation

You will be expected to attend all the sessions and to actively participate in learning activities associated with this unit.As part of immigration compliance, the student visa holders are required to maintain at least 80% attendance for the teaching session. (If there are any students who miss a class, for any reason, may be required to satisfactorily complete an additional assignment or re-assessment to ensure they have caught up on missed content and are not disadvantaged in their learning outcomes. Additional fees may be payable for these services).

• Trainer and Academic Staff:

The most appropriate person for you to contact is the person who teaches you.  The following people may be of help in your study related queries.

Trainer Name:                             

Phone Number:                          

Email:

CEO                                               Dipendra Sharma

Phone:

Email:

• Teaching period

The unit will be taught over the 9 weeks period. Refer to College website for Teaching Period details.

• Timetables

The class timetable is published in the Notice Board in Level 1 and Level 2 of Parramatta Campus. You can also collect individualized timetable from the Student Contact Officer. The scheduled contact hours will be 16 hours of class attendance and 4 hours of online learning via MyCACmoodle portal. The class preference or section choice may be subject to availability and students must attend the allocated classes.

• Prescribed Text

The list of recommended text can be found on the Unit Lesson Plan.

1. Internet access

Most CAC classrooms have computers with internet connection. During the face to face teaching students must not use computers or internet unless instructed by the trainer. Certain sites may be blocked by the administrator during the class hours. The College also has free Wi-Fi access for students use.

1. Student Workbook

The College will provide you with a Student Workbook covering the units of competencies covered in the relevant teaching period. The cost of workbook is covered by materials fee which is shown in your invoice. You must ensure you pay your fees and collect your workbook from the SCO office on time. The activities in Workbook are required to be duly completed and submitted to trainer for signed off at the end of the teaching period.

1. Stationeries

It is essential for students to come with a notebook, a pen, and a USB stick as minimum stationeries for the class participation. Additional stationeries may be required for particular units and your teacher will provide the details.

1. Learning resources

Copies of class notes, lecture slides, and other resources are available on your local intranet –PCMS SharePoint.

1. MyCAC portal (online platform)

CAC uses MyCAC portal, a moodle based online learning portal to access the online learning resources-https://moodle.CAC.edu.au/. E-Learning is an essential component of participation and the student must access MyCAC portal and complete the reading and online tasks.Your attendance and course progression may be affected if you do not log on and complete online reading tasks week by week in each compulsory teaching period.

1. CAC App

The College has an application for Smartphone’s known as CAC App which will contain useful features for communication between the students and College. The students are strongly encouraged to download it from Google Play Store for Android phones and Apple Store for iPhone.

1. Assignment Cover Sheets

Unless specifically advised otherwise, all assignments must be accompanied by a signed official cover sheet and handed in to the teacher concerned.

1. Plagiarism/Collusion

Collusion includes copying another person’s work, or allowing your work to be copied by someone else. In presenting your work for assessment you must show the assessor that you have performed research by yourself, and the only way you can do this is to ‘cite’ or refer to your source material throughout your work.

Plagiarism includes copying any published work without proper referencing and downloading material from the internet and passing it off as your own without adequate referencing.

Any cases of plagiarism and collusion are an academic misconduct and will be dealt with by with the College Academic integritypolicies and procedures.

1. Written Exam

Some Units of Competencies may have written exam as an assessment component. These exams may be conducted on a restricted and closed book environment. It is your responsibility to prepare adequately for the exam. Detailed exam advice will be provided by your trainer.

1. Assignment Feedback

The trainers will mark the assignment submitted by students on a regular basis and will share the feedback to individual students. If the assignment is not satisfactorily completed, the trainer may return your work and allow student one more attempt. Such resubmission will not incur financial penalty if submitted within the revised due date. Student should regularly enquire about the assignment feedback with their trainers.

• Special Consideration

Special consideration in respect of assessment may be granted to a student where it is demonstrated that they have experienced disadvantage due to circumstances beyond their control. The Student Contact Officer will provide additional guidance on this matter.

• Variation of Deadlines

The assessments will be due date. Please contact your trainer for variations on deadlines of assessment submissions. For extensions request due to medical reasons, the copies of medical certificates need to be presented to SCO.

• Final Results

The final results for the Term will generally be announced after one week of the completion of the Term. The personalized results will be emailed to Students once released.

• Appeals

Students can appeal their results of any or all of the assessment items usually within 30 days of the conclusion of the relevant term. Late appeals will not be accepted. Please refer to the Induction Booklet or student handbook for further information.

• Course Progress requirements

The College will notify students from time to time about student’s obligation to satisfactory compliance with the Course Progression rules. The general rule is you must obtain a pass or “competent” grade in minimum of 50% of enrolled Units in relevant term. The College has the power to warn, restrict, and suspend students who demonstrate unsatisfactory progress. Please refer to Course Progress Policy available on the intranet.

• Grading

As a registered training organization, Choice Academic College follows the Competency based grading. The students will be awarded with a letter grade “S” (satisfactory) for assessment item that meets the expected performance standard. You will only receive “C” (Competent) grade for the overall Unit if ALL of assessment items of the given Unit are marked as “S” satisfactory. If any of your assessment attempts is not up to the expected standard, you may receive a NS not satisfactory on that item which will result in NYC (Not Yet Competent) for the overall Unit. In other words, the letter grading “C” means you satisfied the unit requirements and passed the Unit. The letter grading “NYC” means you have not fulfilled the course requirements and are to be re-assessed on the some or all performance criteria of the unit.

• Reassessment/re-sits

If you have obtained a NS- not satisfactory or NYC-not yet competent (fail grade) and your appeal is unsuccessful, you may be required to repeat the term or apply for the re-sit/reassessment. The re-sit fee is $200 per Unit and you need to contact Student Contact Officer for reassessment procedures.

• Learning task and Assessment:

The table below shows the Assessment items for BSBSTR501 – Establish innovative work environments. You must attempt each item of assessment and demonstrate satisfactory performance to achieve a competent grade in the overall unit.The following table summarizes the assessment activities for the unit. The exact day and time of the assessment will be advised by the trainer.

Assessment                                                                                    Due Date

Assessment item 1- Online Quiz  Week 2 Assessment item 2- Case Scenario based questionsWeek 4 Assessment item 3- Presentation (Group Work)  Week 6 Assessment item 4- Written Exam                        Week 8

visit:https://auspali.info/

Also visit:https://www.notesnepal.com/archives/767

For solution: +610482078788

+61482073403

+61482072848

For solution:

WhatsApp

+610482078788

+61482073403

+61482072848

[email protected]