SITXCCS016 - Develop and manage quality customer service practices : SITXCCS016 - Develop and manage quality customer service practices Purpose of the AssessmentThe purpose of this assessment is to assess the student in the following learning outcomes:Competent (C)Not Yet Competent (NYC)SITXCCS016 - Develop and manage quality customer service practices 1.1. Obtain information on customer needs, expectations…