SITXMGT004 Monitor Work Operations:
Assessment Delivery
Practical Assessment
| The Practical Assessment is a set of tasks that must be completed in a workplace, or a simulated industry environment set up for the purposes of assessment. To be assessed for this unit of competency, you must demonstrate your skills and knowledge to monitor work operations in the organisation. The Practical Assessments in this workbook include: Workplace Assessment A series of tasks assessing the learner’s practical knowledge and skills relevant to the unit of competency. This includes the learner completing workplace documents or similar as evidence of competent performance. Workplace Practical Observation A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor. IMPORTANT! All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessor’s reference.Should you encounter issue or concerns regarding your assessment, contact your assessor. |
| This workplace assessment requires you to develop at least two organisational records in your workplace and implement it on at least one occasion. This assessment is divided into six tasks: Task 1: Monitor Day to day operationsTask 2: Improve day to day operationsTask 3: Prepare staff workflowTask 4: Monitor staff workloadTask 5: Manage Team Performance Task 6: Resolve workplace issues You are required to complete the assessment tasks in a real workplace, or in an environment with conditions similar to that of a workplace. Each task comes with a set of instructions. You are to follow these instructions to complete the assessment. Each task will require you to either: Submit completed workplace templates and/or any required documentation; orDemonstrate task requirements while being observed by the assessor. Some tasks may include both requirements. These will serve as evidence of your task completion. Before starting this assessment, your assessor will discuss with you these instructions, resources, and guidance for satisfactorily completing the tasks. |
| You are required to: Complete the tasks within the time allowed, as scheduled in-class roll.Monitor the day-to-day operations of the organisationConfirm operations are aligned to the operational goals, objectives, and quality assurance initiatives of the organisation.Improve sustainability of day-to-day operations. Delegate workloads and responsibilities to staff for day-to-day operations.Evaluate day-to-day operations.Evaluate and improve individual and team members performances.Identify day-to-day business operation problemsMonitor implementation of recommendations to resolve each problem Resources Required for Assessment Resources you need to access to complete the workplace assessment are outlined in the Resources Required for Assessment section of this workbook, and in the corresponding Assessor’s Checklist and/or Observation Form of each task. Discuss each requirement with your assessor before commencing with each task. They will organise the resources required for this assessment. IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment. Forms and Templates Generic forms and templates to be used for the assessments are specified for each task, unless otherwise stated. These can be accessed from the following link: SITXMGT004 Forms and Templates If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task. Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use cover all criteria required by each assessment task. Review these forms and templates with your assessor before starting the task. |
Task 1: Monitor Day to day Operations
Task 2: Improve Day-to-day Operations
Task 3: Prepare Staff Workflow
| ASSESSMENT INSTRUCTIONS |
| This task will require you to review the workloads and delegate responsibilities to the staff for day-to-day operations. Use your workplace/organisation’s template to complete this task, or use the Staff Record template provided at the Continent hotel site. To complete this task, you must: Access and review the following documents: Organisational Staff Roster Customer Service quality reports Operational Budget Organisational policies and procedures on delegation of work Staff ProfilesIdentify at least one of each of the following for each day-to-day activity identified in Workplace Assessment Task 1: Customer service quality indicatorsBudget constraintsDetermine rostering requirements for each day-to-day activity, including:Staff levelSkills required Identify at least two staff involved for each day-to-day activities identified. Identify staff workloads, including:At least two tasks relevant to day-to-day business operations to be completed At least one work schedules for each staff identified Identify at least one delegation method to be implemented in distributing information regarding staff workloads. Delegate workload arranged to each staff identified, based on the chosen method of delegation. |
| Assess the current workloads of the day-to-day operations by identifying the assessment of the following: Work performed of the each identified staff. Capability of the staff to perform the task.Amount of work capable of being performed by the staff identified.Evaluate each identified workloads by identifying the following:Optimising work efficiencyOptimising customer service qualityCompliance to budget constraintsIdentify at least six contingencies to each day-to-day activityRecord all information collected in a staff record template. Review Workplace Assessment Task 3 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Staff Record template provided at the Bounce Fitness site. Submit the following to your assessor: Completed staff record documentEvidence of delegating workload to staff Evidence must be at least one of the following: Email correspondence Meeting minutesVideo recording of the learner delegating the workload |
Task 4: Monitor Staff Workload
Task 5: Manage Team Performance
Task 6: Resolve Workplace Issues
| Instructions: Your assessor will review your submissions against the checklist below. This section is to be completed by your assessor. |
| The learner has completed the Knowledge Assessment in this workbook | ✔ | ||
| Knowledge Assessment Questions | ☐ | ||
| The learner has completed the Practical Assessments in this workbook and has submitted all the required evidence: | ✔ | ||
| Workplace Assessment | |||
| Task 1: Monitor Day-to-day Operations | |||
| Partially Completed Operations Performance Report | ☐ | ||
| Evidence of applying adjustment to operations Specify evidence submitted: | ☐ | ||
| Task 2: Improve Day-to-day Operations | |||
| Completed Operations Performance Report | ☐ | ||
| Organisational documents referenced to develop Operations Performance Report as supplementary evidence. Specify evidence submitted: | ☐ | ||
| Evidence of communication/consultation with stakeholders Specify evidence submitted: | ☐ | ||
| Task 3: Prepare Staff Workflow | |
| Staff Record | ☐ |
| Evidence of delegating workload to staff Specify evidence submitted: | ☐ |
| Task 4: Monitor Staff Workload | |
| Evidence of reporting to supervisor Specify evidence submitted: | ☐ |
| Evidence of Monitoring of Staff Workload | ☐ |
| Task 5: Manage Team Performance | |
| At least two Performance Report documents- one for team and one for individual | ☐ |
| Evidence of communication/consultation with staff Specify evidence submitted: | ☐ |
| Evidence of supporting application of recommendations Specify evidence submitted: | ☐ |
| Task 6: Resolve Workplace Issues | |
| Day-to-day Operations Report | ☐ |
| Evidence of communication/consultation with staff Specify evidence submitted: | ☐ |
| Evidence of monitoring of implementation of recommendations Specify evidence submitted: | ☐ |
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