SITXHRM002 Roster Staff

SITXHRM002 Roster Staff :

SITXHRM002

Roster Staff

Candidate Assessment Tool

STUDENT NAME:
STUDENT ID:
ASSESSOR NAME:
UNIT CODE AND TITLE:	SITXHRM002- Roster Staff

This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able  to  operate independently of the coach.

The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.

It applies to all tourism, hospitality and event sectors.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

The assessment booklet contains two (2) parts:

PART 1: Assessments information: This part contains information on assessments for this unit of competency and how assessment will be conducted throughout unit to achieve the competency. It includes:

• Application of the unit of competency
• Purpose of assessment
• Elements, performance evidence and knowledge evidence requirements of the unit
• Conditions, context, required resources and location of the assessment.
• Assessment tasks.
• Outline of evidence to be collected.
• Administration, recording and reporting the requirements including special adjustments,

appeals, reasonable adjustments and assessors’ intervention.

PART 2: Assessment tasks: This part contains the information to successfully undertake the assessment task. In each assessment task, students will find the following information:

• Task instructions.
• Role play / Practical Demonstration information.
• Information on resources required, where applicable
• Appendix1- Assessment resource in ASOC’S Commercial Kitchen

PART 1

Application of the unit of competency:

This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets.

This unit applies to individuals responsible for developing staff rosters for situations involving potentially large numbers of staff working across a range of different service periods or shifts. It does not apply to small  ice environments.

It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.

The unit applies to all tourism, travel, hospitality and event sectors.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Purpose of assessment:

The purpose of assessment is to determine competency in the unit SITHRM002- Roster staff

Elements

Elements	Elements Title
1	Develop staff rosters.
2	Present and communicate rosters.
3 4	Maintain rostering records. Evaluate rosters.

Performance evidence:

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

• prepare staff rosters that meet diverse operational requirements across three different roster periods
  • demonstrate the following when preparing each of the above staff rosters:
    • sufficient staff to ensure the delivery of required services within wage budget constraints
    • appropriate skills mix of the team
    • compliance with industrial provisions and organisational policy
    • completion of rosters within commercial and staff time constraints.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on awards and other industrial provisions

industrial agreements and other considerations which impact the preparation of staffing rosters:

• single or multiple awards and enterprise agreements
  • award provisions for:
    • leave
    • mandated breaks between shifts
    • maximum allowed shift hours
    • standard, overtime and penalty pay rates
  • overall number of hours allocated to different staff members
  • use of:
    • contractors and consideration of fees
    • permanent or casual staff

key elements of applicable awards and enterprise agreements:

• leave provisions
  • mandated breaks between shifts
  • maximum allowed shift hours
  • standard, overtime and penalty pay rates

organisational policies which impact the preparation of staffing rosters:

• sociocultural-friendly organisational initiatives
  • family-friendly workplace initiatives leave for:
  • carers
  • compassionate reasons
  • illness or injury
  • jury service
  • long service
  • maternity or paternity
  • rehabilitation of injured workers
  • study
  • recreation industry sector:
    • role of rosters and their importance in controlling staff costs
    • system capabilities and functions of rostering software programs
    • different formats for and inclusions of staff rosters
    • different methods used to communicate rosters, both electronic and paper-based specific organisation:
    • social, cultural and skills mix of the team to be rostered
    • full details of human resource policies and procedures that cover leave provisions and socio-cultural issues
    • operational requirements of the business activity, department or event subject to rostering
    • wage budget for the business activity, department or event subject to rostering.

Context and conditions for assessments:

To comply with the assessment condition of this unit:

• Australian School of Commerce (Also referred as “ASOC” in this document) will conduct

practical assessment for this unit in its Commercial Kitchen.

• Students will have access to suitable facilities, equipment and resources, including computers, printers and rostering software programs to undertake the assessment tasks for this unit of competency.
  • Knowledge assessment for this unit will be conducted at ASOC’S classroom at Level 4, 123

Lonsdale St, Melbourne, Victoria 3000.

Resources Required:

The assessor will ensure that assessment is conducted in a safe environment and you have access to the following resources for the unit.

• Computers with access to internet and printers
• DIDASKO learner guide for unit SITXHRM002
• Access to ASOC Commercial Kitchen Simulated hospitality environment

Clustering/holistic assessment:

There is no provision for clustering of assessments in this unit.

Competency Requirements:

To be judged competent in this unit, you must satisfactorily complete all assessment tasks to be Competent (C) in the unit. Students with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC).

Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence (authentic, current, sufficient and valid) prior to entering results into the competency record sheet.

Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two reassessments in a unit of competency, student will be required to repeat the unit as per the scheduled delivery of the course. For further details, refer to Australian School of Commerce Re-Assessment Policy and Australian School of Commerce Course Progress Policy.

Assessment tasks	Assessment description	Location of assessment
Assessment Task 1 (AT1) – Knowledge Test	Students are required to complete the knowledge test to be deemed competent. The learners are required to	Needs to be completed in the

	answer in brief. They must answer all the questions correctly to be marked satisfactory.	ASOC’s classroom
Assessment Task 2 (AT2) – Worksheets	This assessment task is short answer question which demonstrates that you have the required knowledge to roster staff.	Needs to be completed in the ASOC’s classroom
Assessment Task 3 (AT3) – Case Study	This is a case study where you must complete case study (I) that requires you to complete a roster and calculate timesheets within commercial time constraints. In case study (II) requires you to complete a roster and respond to short-answer questions.   These    case     studies    should    be             completed          within commercial time constraints.	Needs to be completed in the ASOC’s classroom with simulated hospitality environment
Assessment Task 4 (AT4) – Scenario	This assessment requires you to complete a roster in consultation with others where you need to consult with your assessor to form a group of four or more members, read the scenario with your team  members  and answer all the questions.	Needs to be completed in the ASOC’s classroom

Assessment Task:

To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the date and time specified in the session plan. This will demonstrate that you have all the required skills and knowledge for this unit.

Outline of evidence to be collected:

You must submit the following evidence to be marked competent for this unit. Your assessor will ensure that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and authentic.

Assessment   Task                       1 (AT1) – Knowledge Test	Completed knowledge test with questions answered and submit to your assessor electronically.Complete and sign the cover sheet for assessment task.
Assessment Task 2 (AT2) – Worksheets	Answer all the questions correctly in the Written Knowledge Questions and submit to your assessor electronically.Completed and signed the cover sheet for assessment task.

Assessment   Task                       3 (AT3) – Case Study	Complete case study (I) and (II)Complete a roster and calculate timesheets within commercial time constraints.Complete a roster and respond to short-answer questions.Completed and sign the cover sheet for assessment task
Assessment Task 4 (AT4)- Scenario	Complete a roster in consultation with others.Read the scenario with your team members and answer all the questions.

You must read and follow this information carefully while completing assessments for this unit of competency and if you are unsure of any instruction, please contact your assessor to clarify.

The assessments are intended to be equitable, fair and flexible.

Submission of assessment:

You must ensure that the completed assessment tasks are submitted along with the assessment cover sheet:

• Your assessor will mark the submitted assessment, provide feedback to you and complete the comments section against each task, where applicable.
  • ALL tasks must be completed in legible English. It is preferred that the tasks submitted for assessments are typed.
  • You must submit all assessments on or before the due date specified by the assessor as per the training plan.
  • Extensions for individual assessment tasks may be negotiated in specific circumstances with your assessor/trainer. However, you need to provide genuine evidence documents when seeking an extension to due date (e.g. extensions due to illness will require a medical certificate). To arrange an extension, you must speak to your assessor prior to the due date. Extensions must be confirmed by the trainer in writing.
  • You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy the integrity of the assessment, your assessor will let you know if this is the case.
  • Unless the assessment task specifically allows pair work or group activities such as brainstorming, you must submit your own original work and must not copy the work of other students. Plagiarism is unacceptable.

Recording an assessment result:

Once the assessments have been completed, the assessor will record the assessment results on the student assessment record sheets and all results will be approved by the Training Manager.

Assessors will check that you have completed the signed student declaration prior to filling out the assessment sheet.

Retaining assessment records:

Australian School of Commerce will securely retain all completed student assessment items for each student for a period of six months from the date on which the judgement of competence for the student was made. Australian School of Commerce will also retain sufficient data to be able to reissue AQF certification documentation for a period of 30 years.

The assessor will ensure that the student records are securely retained and stored in accordance with the Australian School of Commerce record control policy accessible by the Student Administration  icer.

Assessment outcomes:

For unit of competency:

There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more training and experience).

You will be awarded C = Competent on completion of the unit  when the assessor is satisfied that you have completed all  assessments and have  provided the  appropriate  evidence  required to meet all criteria in line with the Rules of Evidence. If you fail to meet this requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-assessed in accordance with the Australian School of Commerce Re-Assessment Policy and Australian School of Commerce Course Progress Policy.

For assessment task:

There are two assessment outcomes for tasks.  S = Satisfactory and NS = Not Satisfactory.

On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you have completed the task successfully, submitted all evidence and satisfied the assessment criteria and Not Satisfactory, if you have not completed the task, the evidence is not sufficient or does not meet the requirements of the assessment criteria.

Re-assessment:

If you are unsuccessful at achieving competency at the first attempt, you will be given two further opportunities for re-assessment at a mutually agreed time and date. For further details, refer to the Australian School of Commerce Re-Assessment Policy and Australian School of Commerce Course Progress Policy. As this is a competency-based program, the assessment continues throughout the program until you either achieve Competency in the assessment tasks or a further training need is identified and addressed.

Student access to records:

You have the right to access current and accurate records of your participation and results at any time. You can request a copy of your records (results or attendance progress) by contacting the student administration or assessor.

Support:

You may seek clarification about the assessment information and the instructions and tasks at any time from the assessor.

Reasonable adjustments and special learning needs:

Australian School of Commerce works to ensure that students with recognized disadvantages can access and participate in education and training on the same basis as other students. Disadvantages may be based, for example, upon age, cultural background, physical disability, limited or non-current industry experience, language, numeracy or digital literacy issues.

Where pre-training interviews and LLN assessments reveal that a student may require special support or where, after enrolment, it is made apparent that the student requires special support, reasonable adjustments will be made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it can accommodate the student’s particular needs, while also taking into account factors such as the student’s views, the potential effect of the adjustment on the student and others and the costs and benefits of making the adjustment.

Any adjustments made must:

• be discussed, agreed and documented in the assessment record
• benefit the student
• maintain the integrity of the competency standards and course requirements as stipulated in the training package
• be reasonable to expect in a workplace. Reasonable adjustment may consist of:
• providing additional time for students to complete learning and assessment tasks
• presenting questions orally for students with literacy issues
• asking questions in a relevant practical context
• using large print material
• extending the course duration
• Presenting work instructions in diagrammatic or pictorial form instead of words and sentences.

Complaints and appeals:

If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first instance, you are encouraged to appeal informally by contacting the assessor and discussing the matter with them. If you are dissatisfied with the outcome of such discussion, you may appeal further to training manager. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed. For more information, refer to the Assessment Policy and the Complaints and Appeals Policy and Procedures available in Australian School of Commerce Website.

Assessor intervention:

Assessors will check if you are ready for the assessment, and defer the assessment if you are not. Feedback will be given to you at the completion of the assessment. During role play, the assessor may act as a client or employer, where required, but the assessor will not interfere with the assessment. If the assessment activities might impact on your safety or that of others, the assessor will stop the assessment immediately.

Plagiarism, cheating and assessment dishonesty:

Australian School of Commerce considers plagiarism and cheating as a serious misdemeanour. Evidence of plagiarism and cheating is treated on a case by case basis and the consequences for students engaging in such practices may include failure of the assessment or unit or exclusion from the course. For more information, refer to Australian School of Commerce’s Assessment Policy.

Note: Referencing is a way of acknowledging the source of information that a person uses to research your assignment. References  should be  provided whenever someone else’s  words. Ideas or research is used. One should also provide references for any information used. Website, journals, Research paper, Blogs, article and any other online sources needs to be referenced.

Assessor feedback:

Assessors will provide feedback on the assessment that you have submitted. This can identify your strengths and weaknesses or be an overall comment on your submission. A copy of the feedback along with your submission will be given to you and you must keep a copy of it throughout the completion of the course.

Student Declaration:

I…………………………………………………… (Student Name) have read and understand the

information provided above and also understand and accept that any act of plagiarism and academic dishonesty may have penalties including cancellation or suspension of my enrolment with Australian School of Commerce. I further declare that:

• All assessment work submitted for this unit competency is my own original work and plagiarism and collusion has not occurred.
• Assessment work has not been copied or submitted for any other unit/course.
• I have taken proper care and effort to ensure my work has not been copied by another person.
• I have retained a copy of this assessment for my own records in the event I have to reproduce my work.
• I am aware that any assessment deemed unsatisfactory will require me to undergo reassessment which may be different to the one originally submitted.

Student signature: ………………………………………………………   Date: ……/……/…….

PART 2

        Assessment Task Cover Sheet Task 1 (AT1)

Student details
Student Name:		Student ID:
Assessment details
Unit of Competency:	SITXHRM002- Roster staff
Assessment Task 1:	Knowledge Test
Date of Submission:
Assessment Outcome:         Satisfactory               Not Satisfactory
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the school, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks Check for plagiarism Software               Yes No Check for copying/collusion                     Yes No Check for authenticity (own work) Yes No Cheating or use of model answers Yes No			Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights.
Signature: …………………………………………………			Signature: …………………………..
Date: ………………………………………………………..			Date: …………………………………..

                                Assessment task 1: Knowledge Test

Required documents and equipment:

• Computer with internet connection to refer to various resources such as MS word, MS excel, MS PowerPoint or any other recognised software program.
• Australian School of Commerce Learners’ resources for the unit SITXHRM002- Roster staff (organised by the trainer).
• DIDASKO Learner’s notes

Instructions for students:

This assessment will be conducted in the ASOC classroom with access to the resources listed above.

• You must answer all knowledge questions as part of this assessment and submit answers in electronic copy. The assessor will verify the authenticity of the work by asking questions regarding the answers provided. You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.
• Be concise provide explanation according to the given word-limit and do  not  provide irrelevant information. Be careful, quantity is not quality.
• Students are not allowed to interact with other students during this assessment task.
• Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
• When  you quote, paraphrase, summarise or copy information from the sources  you are using to write your answers/research your work, you must always acknowledge the source.
• You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.
• You must satisfactorily perform all tasks to be deemed satisfactory for the assessment.

Planning the assessment

• Access all resources mentioned in required resources either printed copies or access via the internet
• Time required for assessment: 60 mins
• You must:
  • Answer all the questions in this knowledge test assessment satisfactorily to be deemed competent.
  • Complete and submit the assessment on the same day of the assessment.
• Your assessor will set a time to provide feedback.

Evidence specifications:

At the end of the assessment, you will be required to submit the following evidence same day of the assessment specified by the assessor:

• You are required to submit a completed (ticked) multiple choice question listed in Knowledge test.
• Completed and signed cover sheet for assessment

Evidence submission:

• Documentation must be submitted electronically.
• Your assessor will record the assessment outcome on the assessment cover sheet.

Knowledge Test

QUESTION NUMBER

Students response (to be completed by the assessor)

Question 1:	Which of the following are constraints that need to be taken into account when rostering? All of these answers are correct.Company goals, policies and wage budgets.Productivity and efficiency standards.Demand for products and services.	S NS
Question 2:	What is an industry award? The national minimum wage and standards all employees are entitled to.Individual contracts made between employers and employees.A contract for terms and conditions of employment negotiated between the employer and employees.A legal document that sets out pay and entitlements for specific industries or occupations.	S NS
Question 3:	Which of the following is part of the NES (National Employment Standards)? Flexible work arrangements.Medical insurance.All of these answers are correct.Union membership.	S NS
Question 4:	Rostering effectively to maximise efficiency and minimise labour costs begins with assessing workloads. Which action would best help you determine employee workloads? Determine productivity and service standards, calculate the number of employees required and predict demand for products and services.Determine demand for products and services and estimate how many staff can manage these workloads.Get to know your staff and how efficiently and effectively they work, so you can determine how much work they can handle.Calculate how many staff you need based upon historic trends for your products and services.	S NS
Question 5:	You write rosters for several departments and need to improve productivity. How could you achieve this? All of these answers are correct.Set productivity goals, reward staff who achieve them and punish those who don’t by taking them   the rosters. Hire more casual staff for increased rostering flexibility and fewer restrictions around how you roster them.Cross-train staff so they are multi-skilled. This way you can combine duties and increase rostering flexibility and productivity.	S NS
Question 6:	Ryan carefully applied the rostering steps and knew he had exactly the right number of employees on each shift according to demand. However, some shifts really struggled to finish their allocated duties and customers complained of slow service. What did Ryan do wrong? (a)    Ryan did nothing wrong. Sometimes employees just have a bad day and don’t cope.	S NS

	Ryan needs to roster teams with the most effective skills mix to meet operational requirements.Ryan needs to  er flexible work arrangements so  that employees with weaker skills don’t end up on shifts they can’t cope with.Ryan should overstaff with casuals on busy shifts and then send them home if it ends up being quiet.
Question7:	Which statement is true? Flexible work arrangements are designed to benefit employees, but  er little value to employers.The NES only applies to full-time workers.According to the NES certain employees have the right to request flexible work arrangements.According to the NES any employee who requests flexible work arrangements must have their requests granted.	S NS
Question 8:	How can you help ensure your rosters are fair and equitable to your employees? Consult with employees and take individual differences, preferences and requests into account where you can.Allow employees to prepare their own rosters.Allow employees to make changes to rosters when allocated shifts do not suit their personal commitments.None of these answers are correct.	S NS
Question 9:	Eric plans and writes his rosters by hand. This has worked well for him in the past, but now that the business is growing, roster writing is becoming more complicated and taking up too much time. What would you suggest to Eric? Email employees their shift allocation on a weekly basis.Close his  ice door so that he can write the rosters without interruption, which will speed up the process.Investigate purchasing rostering software and equipment.Train his employees to write the rosters to free up his time.	S NS
Question 10:	Which of the following is true? Employees must receive verbal notification of their rosters.All organisations are required to use the rostered templates provided by the FWO.Rosters   must    be    fully   typed    and               clearly displayed   on noticeboards.Abbreviations can be used on rosters, as long as a legend is used.	S NS
Question 11:	According to most awards and EBAs, how far in advance should employees receive their rosters? Two weeks.Ten days.One week.Two days.	S NS
Question 12:	Is it important to complete records of shift times employees have worked?	S

	No. A roster is an accurate record of shift times.Yes. This can help reduce time fraud and ensure you pay employees correctly.Yes. Then you can check rosters against your records to see where you have made mistakes with rosters.No. It takes extra time to do this and doesn’t help meet any legal requirement.	NS
Question 13:	What record keeping obligations do employers have? Records must be kept for three years.Completed timesheets and rosters must be destroyed in compliance with privacy legislation.Records must be kept for seven years.Completed records must be forwarded to the Fair Work Inspector.	S NS
Question 14:	How do you know if your rosters are effective? Employees will whinge and soon let you know if the rosters are problematic.By determining the number and type of customer complaints received.Wait until you get feedback from staff at their exit interviews.Consult with colleagues and collect quantitative data to examine, such as labour costs, sales figures and customer complaints numbers.	S NS
Question 15:	You have a cyclic roster in place for your department, but you spend ages fiddling with it to accommodate special requests and fluctuations in demand. What could you do? All of these answers are correct.Look at ways  to roster more effectively. Consider moving to dynamic rostering for maximum flexibility.Look at how other department’s roster. Consider moving to a rotating roster for maximum responsiveness to fluctuations in demand.Advise employees that you will no longer accommodate any special requests and move to using a fixed roster.	S NS

Assessment Task Cover Sheet Task 2 (AT2)

Student details
Student Name:		Student ID:
Assessment details
Unit of Competency:	SITXHRM002- Roster staff
Assessment Task 2:	Worksheets
Date of Submission:
Assessment Outcome:         Satisfactory               Not Satisfactory
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the school, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged.  I  have  made  a photocopy or  electronic  copy or  photograph of my assessment task, which I can produce if the original is lost.
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks Check for plagiarism Software                Yes No Check for copying/collusion                     Yes No Check for authenticity (own work) Yes No Cheating or use of model answers Yes No			Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights.
Signature: …………………………………………………			Signature: ……………………………..
Date: ………………………………………………………..			Date: …………………………………..

                                Assessment task 2: Worksheets

Required documents and equipment:

• Computer with internet connection to refer to various resources such as MS word, MS excel, MS PowerPoint or any other recognised software program.
• Australian School of Commerce Learners’ resources for the unit SITXHRM002- Roster staff (organised by the trainer)
• DIDASKO Learner’s notes

Instructions for students:

This assessment will be conducted in the ASOC classroom with access to the resources listed above.

• You must answer all knowledge questions as part of this assessment and submit answers in electronic copy. The assessor will verify the authenticity of the work by asking questions regarding the answers provided. You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.
• Be concise provide explanation according to the given word-limit and do  not  provide irrelevant information. Be careful, quantity is not quality.
• Students are not allowed to interact with other students during this assessment task.
• Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
• When  you quote, paraphrase, summarise or copy information from the sources  you are using to write your answers/research your work, you must always acknowledge the source.
• You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.

Planning the assessment:

• Access all resources mentioned in required resources either printed copies or access via the internet
• Time required for assessment: 3 hours
• You must:
  • Answer all the questions satisfactorily to be deemed competent.
  • Complete the assessment and submit this assessment before the due date of the assessment.
  • Submit with a completed assessment cover sheet.
• Your assessor will set a time to provide feedback

Evidence specifications:

At the end of the assessment, you will be required to submit the following evidence before the due date specified by the assessor:

• You are required to submit short answers to all the questions asked in the worksheet.
• Completed and signed cover sheet for assessment.

Evidence submission:

• Documentation must be submitted electronically.
• Your assessor will record the assessment outcome on the assessment cover sheet.

QUESTION NUMBER

QUESTIONS

Student s respon

		se (to be compl eted by the assesso r)
SECTION 1: Develop staff rosters
Question 1:	Explain four ways that rosters are an important management tool.	S   NS
Question 2:	List five basic principles of good rostering	S   NS
Question 3:	Explain how government legislation can impact roster writing.	S NS
Question 4:	List four variables or constraints that can affect your roster.	S   NS
Question 5:	List three organisational policies which impact the preparation of staffing rosters.	S NS
Question 6:	List six things you must confirm before preparing staff rosters.	S NS
Question 7:	Why would an organisation use an EBA rather than paying under a relevant industry award? Explain and provide two examples.	S NS
Question 8:	List two sources of information you could access to find out more about awards and other industrial provisions.	S NS
Question 9:	List seven of the key elements included in a modern award.	S NS
Question10:	Discuss how you could assess or establish the productivity/service standards for a position.	S NS
Question11:	Why would you choose an employee in a part-time capacity, rather than as a casual? Explain.	S NS

Question12:	Describe three benefits of having a multi-skilled workforce.	S NS
Question13:	List three examples of how flexible work arrangements can be applied.	S NS
Question14:	Why is it important for workplaces to consider flexible work arrangements and the personal circumstances of their employees?	S NS
Question15:	Imagine you’ve just taken over a management role that involves rostering. What would you do to help create a fair rostering system?	S NS
Question16:	List and explain three benefits of using rostering software or a rostering app.	S   NS
SECTION 2: present and communicate rosters
Question17:	What basic information should be contained on rosters?	S NS
Question18:	List three ways you can you communicate roster information to employees?	S NS
Question19:	What happens if you need to change a roster after you have already given it to staff?	S NS
Question 20:	Henry is a casual employee and worked the following hours last week: Monday 07:00 to 12:00, Wednesday 12:00 to 16:00 and Saturday 13:00 to 17:00. What total hours did Henry work?	S NS
SECTION 3: maintain rostering records
Question 21:	What methods can you use to record shift times completed by employees?	S NS
Question 22:	What records relevant to rostering is the workplace required to keep?	S   NS
Question 23:	How do you ensure you keep employment records up to date?	S NS

SECTION 4: evaluate rosters
Question 24:	List five questions you could ask to determine the effectiveness of your rosters?	S NS
Question 25:	List two ways you could include feedback from colleagues in the evaluation of your rosters?	S NS
Question 26:	What are four consequences of poor rostering?	S   NS
Question 27:	Identify five ways you can use rosters to improve operational efficiency.	S NS

Assessment Task Cover Sheet Task 3 (AT3)

Student details
Student Name:		Student ID:
Assessment details
Unit of Competency:	SITXHRM002- Roster staff
Assessment Task 3:	Case Study

Date of Submission:
Assessment Outcome:         Satisfactory               Not Satisfactory
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the school, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged.  I  have  made  a photocopy or  electronic  copy or  photograph of my assessment task, which I can produce if the original is lost.
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks Check for plagiarism Software                                                  Yes No Check for copying/collusion                                                  Yes No Check for authenticity (own work) Yes No Cheating or use of model answers Yes No		Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights.
Signature: …………………………………………………		Signature: ……………………………..
Date: ………………………………………………………..		Date: …………………………………..

Assessment Task 3: Case Study

Required documents and equipment

• Computer with internet connection to refer to various resources such as MS word, MS excel, MS PowerPoint or any other recognised software program.
• ASOC’s Learners’ resources for the unit SITXHRM002- Roster staff (organised by the trainer/assessor).
• Appendix 2 (Provided by Trainer/assessor)
• Appendix 3 (Provided by Trainer/assessor)
• Appendix 4 (Provided by Trainer/assessor)

Instructions for Students:

This is a Case Study-based assessment where students are required to research information on the hospitality industry and share the information obtained with the team.

• This assessment will be conducted in ASOC’S Campus and in ASOC’s commercial kitchen with

access to the resources listed above.

• You must answer all questions as part of this assessment and submit answers in electronic copy. The assessor will verify the authenticity of the work by asking questions regarding the answers provided. You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.
• Be concise provide explanation according to the given word-limit and do not provide irrelevant information. Be careful, quantity is not quality.
• Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
• When  you quote, paraphrase, summarise or copy information from the sources  you are using to write your answers/research your work, you must always acknowledge the source.
• You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.

Planning the assessment

• Access all resources mentioned in required resources either printed copies or access via the internet
• Time required for assessment: 3 hours for each case study (Total of 6 hours)
• You must:
  • Produce all evidence as required in this assessment.
  • Complete the assessment and submit in due timeline.
  • Submit with a completed assessment cover sheet.
• Assessor must set a time to provide feedback.

Evidence Specifications:

At the end of the assessment, students will be required to submit the following evidence before the due date specified by the assessor:

• Completed and signed Assessment cover sheet
• Completed Answer sheet for Case study (I) and Case study (II)
• Completed Appendix 2
• Completed Appendix 3
• Completed Appendix 4

Evidence submission:

• Documentation must be submitted electronically.
• Assessor will record the assessment outcome on the assessment cover sheet.

AT3- Case Study (I)

China Bar is an inner-city bar trading from 11 am to 11 pm, Tuesday to Saturday inclusive. Your main trade is in beverages, but you also have a limited bar snack menu. Tuesday night is ‘happy hour’.

Staffing

The China Bar abides by the Hospitality Industry Award. Refer to this award when rostering and calculating your timesheets.

Gia is your full-time staff member (a food and beverage attendant, grade 3) who works Tuesday to Saturday from 12:00 to 16:00 and 20:00 to 24:00 each day. Gia’s hours are already shown on the schedule and roster.

Casual and part-time staff, who are all food and beverage attendants, grade 2, share the remaining hours. Their details are as follows.

1. Jenni: part-time, guaranteed ten hours per week
2. Don: casual, works Friday and Saturday only
3. Lily: casual, works any shifts
4. Pania: casual, doesn’t work Friday nights due to religious and family commitments
5. Hong: casual, works any shifts
6. Dragi: casual, can’t work Tuesday nights
7. Rosie: part-time, guaranteed ten hours per week
8. Tina: casual, works any shifts

Productivity standards

Each food and beverage attendant can handle a maximum of $300 per hour in bar sales, i.e., one employer for each $300 in sales. You require a staff member to start one hour prior to opening and stay back one hour after closing.

Minimum wages

The rates from the Hospitality Industry Award are updated periodically. For this reason, base your responses on the rates provided for you. This may be different to the actual Hospitality Industry Award rates current at the time of assessment.

Level	Classification	Minimum weekly wage	Minimum hourly wage
2	Food and beverage attendant, grade 2	$720	$19.50
3	Food and beverage attendant, grade 3	$745	$21.00

Employees will be entitled to the following additional penalty for work performed at the following times.

• Monday to Friday – 7.00 pm to midnight: 10% of the standard hourly rate per hour or any part of an hour for such time worked within the said hours;

• Monday to Friday – midnight to 7.00 am: 15% of the standard hourly rate per hour or any part of an hour for such time worked within the said hours.

Meal allowance

An employee required to work overtime for more than two hours without being notified on the previous day or earlier that they will be so required to work must either be supplied with a meal by the employer or be paid an allowance of $12.75.

Broken periods of work

Employees other than casuals who have a broken workday must receive an additional allowance as follows.

• Where the time between periods of work is two hours and up to three hours, an allowance per day equal to 0.33% of the standard weekly rate; or
  • Where the time between periods of work is more than three hours, an allowance per day equal to 0.5% of the standard weekly rate.

Task 1: Roster staff

• Go to Appendix 2 and complete the task.
• Using the productivity standards outlined in the case-study scenario, determine how many staff you need at each hour of the day.
• Record your answers on the China Bar: Hourly projection of sales table.
• Transfer this information to the China Bar: Planning schedules.
• Allocate shifts according to the schedule requirements, taking into account staff availability.
• Transfer the shifts from the staff schedules to the China Bar: Roster sheet. Total the hours for each staff member and the roster period.
• Proofread your roster to check that you have the exact number of people on at each hour of the day according to the hourly projection of sales, and that you have abided by the Hospitality Award conditions and the availability of staff.

Task 2: Complete timesheet

• Go to Appendix 3 and complete the task.
• Complete three timesheets: one for Gia (full-time staff member) and one part-time and one casual staff member of your choice.
• The rates from the Hospitality Industry Award are updated periodically. For this reason, base your responses on the rates provided for you. This may be different to the actual Hospitality Industry Award rates current at the time of assessment.

Case Study checklist – Assessor to complete:

Student Assessment Criteria	Assessor to tick the appropriate box			Assessor to tick the appropriate box
Section 1		Section 2
Communication | Is the learner able to:	YesNo	Safety | Is the learner able to:		YesNo
Communicate clearly with othersAsk for help when neededFollow instructionsIdentify the task requirements including document purpose and proposed audienceConsult with others to determine meeting concepts and requirementsClarify task requirements with supervisor (assessor) as required		Work safely at all timesEnsure your actions do not put the safety of yourself or others at risk
Section 3		Assessor to tick the appropriate document completed by the student.
Did the learner successfully demonstrate evidence of their ability to do the following?
Developed rosters according to relevant industrial agreements and other considerations, operational requirements and wage budgets. Completed rosters within commercial and time constraints.		— —	Yes No
Maximised operational and customer service efficiency while minimising wage costs.		— —	Yes No
Combined duties where appropriate to ensure effective use of staff.		— —	Yes No
Rostered teams with complementary skills mix to meet operational requirements.		— —	Yes No

Took account of social and cultural considerations and broader organisational policies that affect staff rosters.	— —	Yes No
Used roster systems and equipment to administer rosters.	— —	Yes No
Presented rosters in required formats to ensure clarity of information.Used numeracy skills to plan dates, times and staff ratios.	— —	Yes No
Maintained staff rostering records according to procedures.	— —	Yes No
Required Evidence attached:	— —	Yes No
Assessor’s feedback:
Student outcome:	— —	S NS
Assessor Name and Signature:
Date:

AT3- Case Study (II)

The Cosy Chalet ski resort has motel-style accommodation. It employs 12 part-time room attendants working five-hour shifts, or longer if required. Part-time staff are guaranteed a minimum of ten hours’ work per week, with a maximum of 60 hours over a two-week period. There are two casual guest room attendants (GRAs) for increased flexibility. They are not guaranteed any hours.

The housekeeping department is open from 07:00 to 17:00 hours and must have at least two GRAs on at 07:00 and two staff available until 17:00.

Where possible, the resort tries to keep at least two RDOs together within the week and spread the work and shift times as evenly as possible between part-time staff. Anyone working more than five hours needs a break.

Staff names and positions are printed on the roster. This roster is for GRAs only and does not include supervisory staff.

The total labour cleaning hours and GRAs are rounded up to the nearest whole figure.

Productivity standards

Departure	30 minutes
Stay	15 minutes

Task 1: Create roster

• Go to Appendix 4 and complete the roster.
• Using the productivity standards outlined in the case-study scenario, determine the total labour cleaning hours and number of guest room attendants (GRAs) for each day.
• According to the productivity and demand requirements, create a roster for the week.
• Proofread your roster to ensure you have abided by the Hospitality Industry Award conditions and the requirements of the organisation.

Task 2: Question and answer

• Refer to the case-study scenario and your response to Appendix 4, Task 1.
• Refer to the Hospitality Industry Award when answering the questions.
• Answer all questions.

Q1:    List five factors that could influence how many GRAs are rostered on each day.

Q2:    Are part-time employees eligible for overtime? Explain.

Overtime compensation may be provided for part-time workers in certain employment agreements, but not in others. To establish whether part-time workers are qualified for overtime compensation in a certain case, consult the applicable employment laws and the conditions of the individual employment agreement.

Q3:    What penalty rate would a part-time employee receive on a public holiday?

Q4:    What is the difference between a penalty and an allowance?

Q5:    Penalty rates are not cumulative. What does this mean?

Q6:    One of your GRAs accidentally broke a lamp in a guest room when cleaning it. Can you deduct these damages from their pay? Explain.

Q7:    One of your GRAs rostered on has had to have emergency surgery and won’t be in for two

weeks. What options do you have to cover the roster?

Q8:    If you need help with understanding an industry award, where can you go for assistance?

Q9:    What are your record keeping obligations as outlined by the Fair Work Act?

Case Study checklist – Assessor to complete:

Student Assessment Criteria	Assessor to tick the appropriate box			Assessor to tick the appropriate box
Section 1		Section 2
Communication | Is the learner able to:	YesNo	Safety | Is the learner able to:		YesNo
Communicate clearly with othersAsk for help when neededFollow instructionsIdentify the task requirements including document purpose and proposed audienceConsult with others to determine meeting concepts and requirementsClarify task requirements with supervisor (assessor) as required		Work safely at all timesEnsure your actions do not put the safety of yourself or others at risk
Section 3		Assessor to tick the appropriate document completed by the student.
Did the learner successfully demonstrate evidence of their ability to do the following?
Developed rosters according to relevant industrial agreements and other considerations, operational requirements and wage budgets. Completed rosters within commercial and time constraints.		— —	Yes No
Maximised operational and customer service efficiency while minimising wage costs.		— —	Yes No
Combined duties where appropriate to ensure effective use of staff.		— —	Yes No
Rostered teams with complementary skills mix to meet operational requirements.		— —	Yes No

Took account of social and cultural considerations and broader organisational policies that affect staff rosters.	— —	Yes No
Used roster systems and equipment to administer rosters.	— —	Yes No
Presented rosters in required formats to ensure clarity of information.Used numeracy skills to plan dates, times and staff ratios.	— —	Yes No
Maintained staff rostering records according to procedures.	— —	Yes No
Required Evidence attached:	— —	Yes No
Assessor’s feedback:
Student outcome:	— —	S NS
Assessor Name and Signature:
Date:

Assessment Task Cover Sheet Task 4 (AT4)

Student details
Student Name:		Student ID:
Assessment details
Unit of Competency:	SITXHRM002- Roster staff
Assessment Task 4:	Scenario
Date of Submission:
Assessment Outcome:         Satisfactory               Not Satisfactory
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the school, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged.  I  have  made  a photocopy or  electronic  copy or  photograph of my assessment task, which I can produce if the original is lost.
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks Check for plagiarism Software                Yes No Check for copying/collusion                     Yes No Check for authenticity (own work) Yes No Cheating or use of model answers Yes No			Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights.
Signature: …………………………………………………			Signature: ……………………………..
Date: ………………………………………………………..			Date: …………………………………..

Resources required:

Assessment Task 4: Scenario

• Computer with internet connection to refer to various resources such as MS word, MS excel, MS PowerPoint or any other recognised software program.
  • ASOC’s Learners’ resources for the unit SITXHRM002- Roster staff (organised by the trainer/assessor).
  • Appendix 5 (Provided by Trainer/assessor)

Instructions for Students:

This is a Case Study-based assessment where students are required to research information on the hospitality industry and share the information obtained with the team.

• This assessment will be conducted in ASOC’S Campus and in ASOC’s commercial kitchen with

access to the resources listed above.

• You must answer all questions as part of this assessment and submit answers in electronic copy. The assessor will verify the authenticity of the work by asking questions regarding the answers provided. You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.
• Be concise provide explanation according to the given word-limit and do not provide

irrelevant information. Be careful, quantity is not quality.

• Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
• When  you quote, paraphrase, summarise or copy information from the sources  you are using to write your answers/research your work, you must always acknowledge the source.
• You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.

Planning the assessment

• Access all resources mentioned in required resources either printed copies or access via the internet
• Time required for assessment: 3 hours
• You must:
  • Produce all evidence as required in this assessment.
  • Complete the assessment and submit in due timeline.
  • Submit with a completed assessment cover sheet.
• Assessor must set a time to provide feedback.

Evidence Specifications:

• Completed and signed Assessment cover sheet
• Completed roster (Appendix 5)
• Completed answer sheet after the overview.

Evidence submission:

• Documentation must be submitted electronically.
• Assessor will record the assessment outcome on the assessment cover sheet.

Task 1: Complete roster

• Go to Appendix 5 and complete the task.
• Each group member should assume the role of either Sam, Alex, Lee or Kerry.

• Use the information provided in the scenario to prepare staff schedules and a suitable roster to meet the requirements of the organisation, legislation and the Hospitality Industry Award.
• Consult with other group members about their availability to work.
• Consider any leave requirements, socio-cultural-friendly or family-friendly initiatives.
• Record your roster in the templates provided.
• Discuss and confirm the completed roster with group members. During your consultation, discuss opportunities to improve the rostering process.
• Make any adjustments if required.

Task 2: Question and answer

• Answer all questions.

Q1:    What changes (if any) did you need to make to your roster following consultation with group members?

Q2:    During your consultation with group members, did you identify any opportunities to improve existing processes? If so, explain what they are.

Q3:    In Task 1, you communicated verbally with group participants. What other methods can you use to communicate rosters?

Q4:      Would you approve Kerry’s annual leave request? Why or why not?

Scenario checklist – Assessor to complete:

Student Assessment Criteria	Assessor to tick the appropriate box			Assessor to tick the appropriate box
Section 1		Section 2
Communication | Is the learner able to:	YesNo	Safety | Is the learner able to:		YesNo
Communicate clearly with othersAsk for help when neededFollow instructionsIdentify the task requirements including document purpose and proposed audienceConsult with others to determine meeting concepts and requirementsClarify task requirements with supervisor (assessor) as required		Work safely at all timesEnsure your actions do not put the safety of yourself or others at risk
Section 3		Assessor to tick the appropriate document completed by the student.
Did the learner successfully demonstrate evidence of their ability to do the following?
Developed rosters according to relevant industrial agreements and other considerations, operational requirements and wage budgets.Completed rosters within commercial and time constraints.		— —	Yes No
Developed rosters according to organisational leave and recreation policies, socio-cultural-friendly initiatives and family-friendly initiatives		— —	Yes No
Maximised operational and customer service efficiency while minimising wage costs.		— —	Yes No

Took account of social and cultural considerations and broader organisational policies that affect staff rosters.	— —	Yes No
Consulted with colleagues to ensure input into rosters.	— —	Yes No
Considered staff requests and personal commitments when planning rosters.	— —	Yes No
Read and interpreted documents outlining opening and closing times and operational hours.	— —	Yes No
Presented rosters in required formats to ensure clarity of information.Used numeracy skills to plan dates, times and staff ratios.	— —	Yes No
Identified different formats to communicate rosters.	— —	Yes No
Maintained staff rostering records according to organisational procedures.	— —	Yes No
Monitored effectiveness of rosters in consultation with colleagues.	— —	Yes No
Identified ways in which rosters and rostering processes can be improved.	— —	Yes No
Required Evidence attached:	— —	Yes No
Assessor’s feedback:
Student outcome:	— —	S NS
Assessor Name and Signature:
Date:

Final Assessment Record
Student name:				Student ID:
Assessor name:				Date of completion:
Unit of competency:	SITXHRM002- Roster Staff
Assessments			Student results
			Satisfactor y		Not Yet Satisfactory	Not Submitted
Assessment task 1: Knowledge Test
Assessment task 2: Worksheets
Assessment task 3: Case Study
Assessment task 4: Scenario
Comments/ Feedback:
Unit outcome:		Competent                          Not Yet Competent
Is re-assessment required?		Yes                                     No
Assessor Sign By signing this final assessment record: I confirm that the student has attempted all requirements of this unit of competencyI am satisfied the work submitted is their own work.I have informed the participant of the assessment decision.
Assessor signature:				Date:
Student Sign By signing this final assessment record: I have received, discussed and accept the outcome from my assessment as above for this unit of
Student signature:				Date:

Appendix1- Assessment resource in ASOC’s classroom

ASOC will conduct practical assessment for this unit in its classroom/simulated environment Located at Level 4, 123 Lonsdale St, Melbourne, Victoria 3000, with staff and students as customers and during assessment student will have access to following resources.

Assessment must ensure access to:

• computers, printers and rostering software programs
• records of shift time and where relevant electronic equipment used by staff to log commencement and completion time of rostered duties
• applicable industrial awards and enterprise agreements
• operational information about the organisation or department subject to rostering
• information about the cultural and skills mix of a team subject to rostering.

Appendix 2:

China Bar: Hourly projection of sales

TIME	Tues		Wed		Thurs		Fri		Sat
1000-1100
1100-1200	250		250		250		400		100
1200-1300	350		345		390		700		350
1300-1400	500		400		450		750		450
1400-1500	450		430		400		480		380
1500-1600	200		200		315		200		200
1600-1700	150		180		180		400		290
1700-1800	610		500		450		900		500
1800-1900	1250		630		680		1250		720
1900-2000	1300		890		360		1320		1230
2000-2100	400		500		340		1400		930
2100-2200	340		200		200		950		1000
2200-2300	200		150		110		400		580
2300-2400
TOTAL

Total hours:

China Bar: Planning schedules

STAFF SCHEDULE:          TUESDAY
NAME	1000	1100	1200	1300	1400	1500	1600	1700	1800	1900	2000	2100	2200	2300	Hours
Hours worked
Gia			4	4	4	4				4	4	4	4		28
Jenni				2.5	2.5	2.5									7.5
Don											4	4			8
Lily										4	4	4	4		16
Pania										4	4		4		12
Hong											4	4	4		12
Dragi			4	4	4	4				4	4	4	4		28
Rosie						2.5	2.5	2.5							7.5
Tina											4	4	4		12

STAFF SCHEDULE:          WEDNESDAY
NAME	1000	1100	1200	1300	1400	1500	1600	1700	1800	1900	2000	2100	2200	2300	Hours
Hours worked			4	4	4	4	4			8	8	8	8	4
Gia			4	4	4	4	4			4	4	4	4	4	40
Jenni															0
Don										4	4	4	4		16

Lily																						0
Pania																						0
Hong																						0
Dragi																						0
Rosie																						0
Tina																						0
STAFF SCHEDULE:          THURSDAY
NAME	1000		1100	1200	1300	1400	1500		1600		1700		1800		1900		2000	2100	2200	2300	Hours
Hours worked				4	4	4	4		4						4		8	8	4	12
Gia				4	4	4	4		4						4		4	4	4	4	40
Jenni																					0
Don																	4	4		8	16
Lily																					0
Pania																					0
Hong																					0
Dragi																					0
Rosie																					0
Tina																					0

STAFF SCHEDULE:          FRIDAY
NAME	1000	1100	1200	1300	1400	1500	1600	1700	1800	1900	2000	2100	2200	2300	Hours

Hours worked			4	4	4	4	4				12	12	12	4
Gia			4	4	4	4	4				4	4	4	4	32
Jenni															0
Don											4	4	4		12
Lily															0
Pania											4	4	4		12
Hong															0
Dragi															0
Rosie															0
Tina															0

STAFF SCHEDULE:          SATURDAY
NAME	1000	1100	1200	1300	1400	1500	1600	1700	1800	1900	2000	2100	2200	2300	Hours

Hours worked					4	4	4	4	6		25	20	29	24
Gia					4	4	4	4			4	4	4	4	28
Jenni									3		3		3		9
Don											4	4	4	4	16
Lily												4	4	4	12
Pania														4	4
Hong									3		3		3		9
Dragi											4	4	4	4	12
Rosie											3		3		6
Tina											4	4	4	4	12

China Bar: Roster sheet

Employee		Tues	Wed	Thurs	Fri	Sat	TOTAL
Gia Full-time	Rostered hours	1200-1600 2000-2400	1200-1600 2000-2400	1200-1600 2000-2400	1200-1600 2000-2400	1200-1600 2000-2400
	No. of hours	8	8	8	8	8	40
Jenni Part-time	Rostered hours	1300-1500				1800-2200
	No. of hours	7.5				9	16.5
Don Casual	Rostered hours	2000-2100	1900-2200	2000-2100 2300	2000-2200	2000-2300
	No. of hours	8	16	16	12	16	68
Lily Casual	Rostered hours	1900-2200				2100-2300
	No. of hours	16				12	28
Pania Casual	Rostered hours	1900-2000 2200			2000-2200	2300
	No. of hours	12			12	4	28
Hong Casual	Rostered hours	2000-2200				1800-2200
	No. of hours	12				9	21
Dragi Casual	Rostered hours	1200-1500 1900-2200				2000-2300
	No. of hours	28				12	40
Rosie Part-time	Rostered hours	1500-1700				2000 2200
	No. of hours	7.5				6	13.5

Tina Casual	Rostered hours	2000-2200				2000-2300
	No. of hours	12				12	24
TOTAL	Rostered hours
	No. of hours						259

Appendix 3

China Bar: Timesheets

The rates from the Hospitality Industry Award are updated periodically. For this reason, base your responses on the sample rates provided in the case study scenario. These may be different to the actual Hospitality Industry Award rates current at the time of assessment.

Timesheet
NAME: Gia					WEEK ENDED 20th march							CHINA BAR
CLASSIFICATION: Full- time
Day	Start	Finish	Start	Finish	Start	Finish	Norma l hours	1.2 5	1.5	1.7 5	2	2.5	Total ordinary	Other penalty	Allowance	Daily labour cost
													hrs
Mon
Tues	12:00	16:00	20:00	24:00			8	9.6					17.6		$21	$168
Wed	12:00	16:00	20:00	24:00			8	9.6					17.6		$21	$168
Thurs	12:00	16:00	20:00	24:00			8	9.6					17.6		$21	$168
Fri	12:00	16:00	20:00	24:00			8	9.6					17.6		$21	$168
Sat	12:00	16:00	20:00	24:00			8	9.6					17.6		$21	$168
Sun
TOTAL							40	48					88		$105	$840
X							1	1.2	1.5	1.7	2	2.5
								5		5

ORDINARY HOURS							40	Total hours
							$21	x Rate
							840	Subtotal
								Plus other penalties/allowances
							$840	Gross pay

Timesheet
NAME:Rosie					WEEK ENDED:20th march							CHINA BAR
CLASSIFICATION:
Day	Start	Finish	Start	Finish	Start	Finish	Norma	1.2	1.5	1.7	2	2.5	Total	Other	Allowance	Daily
							l hours	5		5			ordinary hrs	penalty		labour cost
Mon
Tues	12:00	4:00					4	5.6					9.6		$19.50	$78
Wed	12:00	4:00					4	5.6					9.6		$19.50	$78
Thurs	12:00	4:00					4	5.6					9.6		$19.50	$78
Fri
Sat

Sun							12	16.8					28.8		$58.50	$234
TOTAL
X							1	1.2 5	1.5	1.7 5	2	2.5
ORDINARY HOURS													12	Total hours
													19.50	x Rate
													234	Subtotal
														Plus other penalties/allowances
													$234	Gross pay

Timesheet
NAME:Don					WEEK ENDED: 20th march							CHINA BAR
CLASSIFICATION:
Day	Start	Finish	Start	Finish	Start	Finish	Norma l hours	1.2 5	1.5	1.7 5	2	2.5	Total ordinary hrs	Other penalty	Allowance	Daily labour cost
Mon
Tues
Wed			4:00	6:00			2	3.5					7		$19.50	$39
Thurs
Fri	8:00pm	12:00am					4	4.6					18.4		$19.50	$78
Sat	8:00pm	12:00am					4	4.6					18.4		$19.50	$78
Sun
TOTAL							10	12.7							58.5	$195
X							1	1.2 5	1.5	1.7 5	2	2.5
ORDINARY HOURS													10	Total hours

19.5	x Rate
195	Subtotal
	Plus other penalties/allowances
$195	Gross pay

Appendix 4

Cosy Chalet ski resort: Roster

Arrivals and departures for the next roster period

Motel	Mon	Total	Tues	Total	Wed	Total	Thurs	Total	Fri	Total	Sat	Total	Sun	Total
Departures	87		50		45		49		50		30		41
Stays	55		19		85		91		39		99		78
Total	142		69		130		140		89		129		119
Total labour cleaning hours	59		57		104		111		71		104		96	602
Total GRAs	9.8   3		9.5   3		17.3   5		18.5   5		11.8   3		17.3   5		16   5	99.2   29

Total labour cleaning hours =

602

Roster

	Employee		Mon	Tues	Wed	Thurs	Fri	Sat	Sun	Total hours per employee
1	Jess (p/t) 123001	Rostered hours	5	5	5	5	5	5		30
		No. of hours
2	Flo (p/t) 123019	Rostered hours	5	5	5	5	5	5		30
		No. of hours
3	Thi Thi (p/t) 123677	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours
4	Shen (p/t) 123455	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours
5	Amanthi (p/t) 123555	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours
6	Lenny (p/t) 123456	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours

7	Philamina (p/t) 123098	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours
8	Neena (p/t) 123877	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours
9	Lenette (p/t) 123876	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours
10	Rui (p/t) 123665	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours
11	Pam (p/t) 123009	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours
12	Sierra (p/t) 1233798	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours
13	Sri (cas) 123676	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours

14	Rob (cas) 123676	Rostered hours	5	5	5	4.5	4.5	4.8		29.8
		No. of hours
	Total hours per day		70	70	70	64	64	67.6	67.6	417.6

Appendix 5

Venetian: Planning schedules

STAFF SCHEDULE:          SATURDAY
NAME	1000	1100	1200	1300	1400	1500	1600	1700	1800	1900	2000	2100	2200	2300	Hours
Hours worked
Mannie	3	3	3	3	8	8	8	8	3	3	3			8	49
Sam	7	7	7	7	7									5	25
Alex					4	4	4	4	4	4	4	4			40
Lee	6	6	6	6					6	6	6				30
Kerry	5	5	5	5	5									11	25

STAFF SCHEDULE:          SUNDAY
NAME	1000	1100	1200	1300	1400	1500	1600	1700	1800	1900	2000	2100	2200	2300	Hours
Hours worked
Mannie	4	4		2		2		3		3	3			3	22
Sam									3		3	3	3	3	15
Alex	2	2		2	2	2									10
Lee					3	3	3	3	3	3					18
Kerry		4	4	4		4		4		4	4			4	28

Venetian: Roster sheet

Employee		Sat	Sun	TOTAL
Mannie Full-time	Rostered hours	16	16	32
	No. of hours	33	6	39
Sam Casual	Rostered hours	28	24	52
	No. of hours	25	15	40
Alex Casual	Rostered hours	40	16	56
	No. of hours	40	10	50
Lee Part-time	Rostered hours	24	18	42
	No. of hours	18	30	48
Kerry Casual	Rostered hours	25	24	49
	No. of hours	25	28	53
TOTAL	Rostered hours	133	92	225

No. of hours

141

79

220

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