BSBINM501 Manage an information or knowledge management system

BSBINM501 Manage an information or knowledge management system :

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Qualification:	Diploma of Leadership and Management
Unit Code and Title:	BSBINM501 Manage an information or knowledge management system
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1.8 | Universal Network of Infotech Pty Ltd t/as Institute of Technology Australia | Assessment Cover Sheet-OCT16 | App RTO | 3-

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Apr-20

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Activity 1A

1. Identify five learning needs which are relevant to personnel and stakeholders in your organisation.

2. Give examples of five personnel or stakeholders who may need training or help using information and knowledge management systems.

• Program manager
  • Head of department
  • Senior apprenticeship or traineeship supervisor
  • Human resources manager
  • Senior manager

3.Define information/knowledge management systems, briefly explaining what it is, how it used, and what it is used for.

A knowledge management system (KMS) is a system for applying and using knowledge management principles. These include data-driven objectives around business productivity, a competitive business model, business intelligence analysis and more.

A knowledge management system is made up of different software modules served by a central user interface. Some of these features can allow for data mining on customer input and histories, along with the provision or sharing of electronic documents. Knowledge management systems can help with staff training and orientation, support better sales, or help business leaders to make critical decisions.

Activity 1B

1. Give two examples of human resources, two examples of financial resources, and two examples of physical resources which are required for learning activities.

• Give examples of three methods of securing resources which your organisation uses.

Activity 1C

1. Identify three steps you will need to take to organise learning activities.

• Identify three steps you will need to take to facilitate learning activities.

Activity 1D

1. Give examples of five ways that you can promote the knowledge and information system in your organisation.

• Give examples of five ways that you can support the use of the knowledge and information system in your organisation.

Activity 1E

1. Give examples of three ways that you can monitor the effectiveness of learning activities.

• Identify three methods of documenting the effectiveness of learning activities.

Activity 2A

1. Describe three ways that you can implement your organisations policies and procedures on issues relating to your information/knowledge system.

• Give examples of three ways that you can monitor for compliant use of your organisation’s information/knowledge system.

• Give examples of three ways that you can monitor for effective and efficient use of your organisation’s information/knowledge system.

Activity 2B

Give examples of five implementation issues/problems that could arise when introducing knowledge or information systems. For each issue, briefly describe how you would address the problem, in order to overcome it.

Activity 2C

1. Give examples of three ways that you can monitor the integration of a data/information system.

• Give examples of three ways that you can monitor whether a new information/knowledge system aligns with your organisation and its goals.

Activity 2D

1. Give examples of four performance measures that you can use to collect information on achievement.

• Describe two methods for judging performance in your organisation.

Activity 2E

1. Give examples of five contingency strategies that you can use in the event of system failure or technical difficulties.

• Give three examples of steps that a technical specialist will be able to take to help deal with a system failure or technical difficulties.

Activity 3A

1. List five ways that you can analyse the effectiveness of your information/knowledge system in your organisation.

• Give examples of three methods of reporting on the strengths and weaknesses of your organisation’s knowledge/information system.

Activity 3B

1. Identify five methods of reviewing business and operational plans.

• Identify five measures or signs that indicate that the knowledge/information system is contributing to intended outcomes in your organisation.

Activity 3C

Give examples of five suggestions/recommendations you could make to improve your organisation’s current system, policies, or work practices.

Summative Assessments Section A: Skills Activity

Answer the activity in as much detail as possible, considering your organisational requirements.

1. Using your reading skills, critically analyse two documents in order to understand your organisation’s policies and procedures on using its knowledge/information system. Identify at least five policies or procedures.

• Using your writing skills, prepare and produce two organisational documents for two different target audiences on how to use the knowledge/information system. Each document must include at least three requirements for the target audience to meet.

• Using your oral communication skills, give a presentation on at least three areas where improvements need to be made in relation to use of your organisation’s knowledge/information system. You must present information using structure and language to suit the audience. You must also use active listening and questioning skills where appropriate, in order to clarify points in your presentation.

• Show that you can navigate the world of work by identifying three legislative requirements that your company needs to meet, before investigating how your organisation meets those requirements. Write a short report on whether your organisation is successful in meeting the legislative requirements you have selected.

• Show that you can interact with others by holding a meeting to discuss strengths and weaknesses of your organisation’s knowledge/information system. You must make efforts to hear all participants’ opinions, before negotiating to agree on three strengths and three weaknesses of the system (or the use of it).

• Show that you can get the work done by monitoring the use of the knowledge/information system at regular intervals. Use performance measures to measure the effectiveness of the system at three points over the course of a month.

Section B: Knowledge Activity (Q & A)

Answer each question in as much detail as possible, considering your organisational requirements for each one.

1. Outline three pieces of legislation or national standards that are relevant to privacy and freedom of information. Briefly describe what each act or standard states about data privacy and freedom of information.

• Give examples of three organisational policies and procedures relating to your information/knowledge system. Briefly describe your organisation’s stance on records management and information management.

• Identify three existing organisational operations or systems that need to be taken into account when integrating and aligning a new system.

Section C: Performance Activity

Answer the activity in as much detail as possible, considering your organisational requirements.

1. Identify learning needs for three employees in your organisation (make sure you identify at least two learning needs per individual). After you have confirmed learning needs, plan and implement a series of three learning activities for each person, in order to help them learn how to use the information/knowledge system.

• Monitor the performance of two individuals using performance measures to assess their competence with the information/knowledge system.

• Simulate a system failure or serious technical problem which renders the information system unavailable. Use contingency strategies to continue operating at above 50% of your capacity for at least one hour, while working to get the system back online.

• Recommend three improvements to your information system, or the policies and practices that relate to it. Recommendations must be made according organisational policy and procedures.

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