SITXHRM009 Lead and manage people

SITXHRM009 Lead and manage people :

Assessment cover sheet

Student Must Fill this Section
Unit Code / Title	SITXHRM009 Lead and manage people
Qualification Code / Title:
Due Date :

Student Name:
Student ID:			Term:	Year:
Privacy Release Clause:	“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”.
Authenticity Declaration:	“I declare that:
Student Signature:		Date:

Assessment Outcome
Assessor Name:
Attempt and Tasks	Satisfactory	Not Yet Satisfactory	Date	Assessor Signature
Initial attempt		
Re- attempt/Re-assessment		
Assessment Task 1		
Assessment Task 2		
Assessment Task 3		
Assessment Task 4		

Assessor Feedback to Students

Assessment Outcome:		Competent		Not yet Competent
Assessor Name:
Assessor Signature:

Information for Student:

Re-assessment of Result & Academic Appeal procedures:

If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.   Re-assessment Process:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.                                                                               Academic Manager will delegate another member to review the assessment. The student will be advised of the review result done by another assessor. If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be an external assessor. The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final. If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency. Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.   The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid. Academic Appeals: If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol. To appeal a decision, the person is required to complete the TKL- Request for Appeal of a Decision form with all other supporting documents, if any.  This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details: Student Support Officer, TKL College  Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 , Email: [email protected] The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process. If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. The decision of Chief Executive Officer will be final. Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.

Plagiarism: Plagiarism means to take and use another person’s ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work. Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:   Collusion: Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else. Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas. Collusion occurs when you work without the authorisation of the teaching staff to: with one or more people to prepare and produce work Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion. Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy. Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary

Assessment Requirements

You are required to complete and pass every task in the assessment in order to be deemed competent.

Assessment Schedule

Task	Due Date	Student  Signature	Trainer Signature	Comments
Task 1-4	Week

Introduction

Welcome to the Student Assessment Tasks for SITXHRM009 Lead and manage people. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully.

Assessment for this unit

For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

Questions

Provide answers to all of the questions below.

1. Describe the importance of each of the following tasks completed by supervisors and managers. Provide a specific example for each.

Task	Importance	Example
Decision making
Delegating tasks
Monitoring performance
Providing feedback
Motivation through recognition and rewards
Planning and organising

• For each of the following information, explain why it is important for supervisors and managers to provide this to staff.
• organisation performance

• changes in organisational policies

• marketing information and targets

• overall organisational objectives

• plans for new equipment

• rationale for management decisions

• technology updates

• training developments

• Explain the importance of the following in relation to being part of a work team.
• adhering to policies and procedures

• cooperative and open communication

• understanding the nature and scope of work

• forming relationships with others in the workplace and understanding interdependent areas of activity

• understanding reporting requirements

• Explain how each of the following can assist in developing individuals at work.
• change in job responsibilities

• external training and professional development

• formal promotion

• internal training and professional development

• opportunity for greater autonomy or responsibility

• Describe the key features of the following leadership styles:
• Laissez-Faire

• Autocratic

• Democratic

• Describe three ways that open and supportive communication can be established in a workplace.

• Describe three characteristics of an effective leader.

• Outline three principles of teamwork.

• Outline three characteristics of effective teams.

1. Outline three benefits of effective team work.

1. Explain three roles that a team member may assume within a team.

1. Explain three attributes needed of team members.

1. Explain two different ways that a team can be organised.

1. Outline three problems that can occur within a team.

1. Explain how motivation assists in the management of individuals and teams at work.

1. Identify two theories of motivation and how this applies to managing individuals and teams.

1. Explain how group dynamics can impact on successful team management.

1. Describe how each of the following recognition and rewards can assist with effective leadership of staff.
2. acknowledging individual good performance to the whole team

• incentive initiatives

• informal acknowledgement

• presenting awards

• written reports to management

1. Outline two types of organisational plans and the steps needed to plan each.

Assessment Task 1: Checklist

Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?	Completed successfully?			Comments
	Yes		No
Question 1
Question 2a
Question 2b
Question 2c
Question 2d
Question 2e
Question 2f
Question 2g
Question 2h
Question 3a
Question 3b
Question 3c
Question 3d
Question 3e
Question 4a
Question 4b
Question 4c
Question 4d
Question 4e
Question 5a
Question 5b
Question 5c
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Question 14
Question 15
Question 16
Question 17
Question 18a
Question 18b
Question 18c
Question 18d
Question 18e
Question 19
Assessor Feedback:
Assessor name:
Assessor signature and Date:

Assessment Task 2: Team planning meeting

Information for students

Tasks required for this unit This unit of competency requires that you:
Instructions for how you will complete these requirements are included below.

Activities

Complete the following activities.

Carefully read the following information.

You are the manager of a busy café within the Blue Healer Hotel and Spa. Apart from you and the owner, there is a full-time chef named Navneet, two sou chefs, two part-time kitchen porters and casual wait staff employed. The casual wait staff are from the local area and are mostly university students or high school students working part-time shifts. The team is tight knit and work well together. The casual wait staff visit the café socially sometimes and the culture is one of sharing and helping each other out when needed. The café’s vision is to be the most popular café within the local region renowned for its amazing local food and service and vibrant atmosphere. Its mission is to grow the café and its popularity by strong leadership, sound communication and the provision of a clear strategic direction that ensures it’s a great place for staff to work; it provides food and beverages that the public wants with a focus on local produce and sustainable practices; and it becomes known for its vibe and atmosphere. Values listed in its Strategic Plan include: The organisation has adopted three key strategic goals is to improve local interest in the community and not just rely on the hotel guests for revenue, specifically to: A key approach to achieve these will be to establish relationships with local talent to provide entertainment and increase advertising locally. The owner has asked you to develop a team work plan that will include a range of tasks and activities that the café’s staff can carry out over the next twelve months to achieve the key strategic goals and objectives. In order to develop a plan that will be enthusiastically adopted by the team, you are to conduct a meeting with the staff to inform them of the new key goals, and to workshop innovative ideas they may have that could help the business achieve them. With the participation of the staff, you are to translate their ideas into actions that they will then carry out. What do I need to demonstrate? During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include: How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include; You will need to complete each activity and submit the required task at the end of each step completed. Tips for completing your activities Most importantly, ask for help if you are having trouble!

The meeting will provide an opportunity for all the café’s employees to contribute to the next stage of the business’s development. You will be collecting ideas about how the team can fulfil the business’s objectives. You are expected to encourage all team members to be innovative and be constructive in their participation. Keep in mind that this unit’s focus is on teams working in an effective way, and you are being assessed on your ability to encourage and support your colleagues to do this. Review the case study information and write some notes on your plans for the meeting. You will know the other meeting participants, so structure the meeting in a way that is appropriate for these people (your classmates). Use appropriate language and social references, too. Write a statement of what the team’s purpose and long-term objectives are, to take to the meeting with you. This will be just your starting point, though, as these will have to be discussed and accepted by all the meeting’s participants. As well as leading the meeting, you will be taking notes, and writing up a report afterwards. Review the Team Work Plan Template to order the information you receive at the meeting. How do you want to document the meeting’s proceedings? With a white board, computer and projector, or butcher’s paper?

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the preparations you have made in activity 1 and set out what you hope to achieve at the meeting. The text of the email should ask for the date, time, and place of the meeting.

The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. The email’s text should list the café’s three key strategic goals and invite the recipient to a meeting to discuss how the team can achieve these, in particular activities that can be conducted to assist in achieving these goals. It should summarise the goals of the meeting and its importance and encourage the team members to start thinking of activities appropriate for meeting the team’s goals, and to bring these to the meeting. Include the date, time, and place of the meeting in the email.

Check that there is enough seating for all meeting participants. Every participant should be able to see the whiteboard, and the seating should be arranged to encourage a group discussion. Ensure that all of the physical elements are functioning correctly before the meeting begins.

Begin the meeting by welcoming the participants and giving a summary of the organisation’s goals and objectives, and how encouraging innovation in the workplace can support these. Your next step is to establish, and document, the team’s purpose and long-term objectives and how these support the business’s goals and objectives. You are being asked here to role-play a Team Leader, leading colleagues in thinking up new ways of doing things, but you are also a student, asking your student colleagues for new ideas and how they can be translated into actions. Your team members will all most probably have a favourite café. Bring this out at the meeting, getting them to look at their own motivations as to what they enjoy, and look at how this could be used to motivate others, as well as their experiences of events (music or social activities) that assisted in increasing interest and support of their favourite eatery. Also, be aware that the other students at the meeting will be conducting a meeting on the same topic within a short time of you conducting yours. So, try to establish your own meeting leadership style. It should be uniquely yours, and effective. Be conscious that you will be modelling effective meeting leadership throughout the meeting. You should consciously behave as a role model for your colleagues, behaving in a way that encourages team excellence. Even though you may think that you know what the business should do, being a leader in this meeting means that you are responsible for engaging and motivating the other meeting participants, leading them in collaboration. Not leading them by telling them what to do. When you have conducted the preliminaries, open the meeting up to ideas that the participants have brought with them. Document the brainstorm on the whiteboard. Discuss (and record) the ideas the participants give, asking the others for input, looking at it practically, working out what preparation would be necessary, material, personnel, whatever is relevant to carrying the idea to realisation. While encouraging the team members to find and develop ideas, you are expected to display the following leadership skills: During the meeting, you are required to demonstrate effective communication skills including: As you come to the meeting’s conclusion: Finish the meeting by thanking the participants and telling them that you will collate the ideas that they have shared and the activities that they have selected to undertake into a Team Work Plan, with each person’s roles and responsibilities clearly set out. Tell the participants when they can expect to have the plan. Give yourself a realistic but challenging time frame for this.

Assessment Task 2: Checklist

Has the following been completed?			Completed successfully?		Comments
			Yes	No
The student has satisfactorily acted as a positive role model to the team members through their performance at the meeting.
The student has satisfactorily shown support for, and commitment to, the strategic goals.
The student has satisfactorily interacted with team members in a positive and professional manner.
The student has satisfactorily clearly communicated the business’s short, medium and long-term plans and objectives with the team.
The student has satisfactorily verified each team members’ expectations, roles and responsibilities.
The student has satisfactorily encouraged the team members to take responsibility for own work.
The student has satisfactorily encouraged the team members to develop innovative approaches to their work.
The student has satisfactorily modelled and encouraged open and supportive communication within the team.
The student has satisfactorily sought and shared information from the wider business environment with the team.
The student has satisfactorily sought feedback from the team members.
The student has satisfactorily motivated the team members to achieve optimum performance.
During the meeting, the student has satisfactorily demonstrated effective communication skills including: speaking clearly and concisely using non-verbal communication to assist with understanding asking questions to identify required information responding to questions as required using active listening techniques to confirm understanding.
Assessor Feedback:
Assessor name:
Assessor signature and Date:

Assessment Task 3: Team work plan project

Information for students

Tasks required for this unit This unit of competency requires that you: lead and manage individual or team performance including at least four of the following leadership and management roles:
decision makingdelegation of tasksinformation provisionmonitoring performance	provision of feedbackmotivation through recognition and rewardsplanning and organising
seek and respond to feedback from team members on at least two occasions, in line with organisational goals and policies in the following areas:
allocation or performance of workefficiency or deficiency in workplace practices	effectiveness of communication within team, between other teams or within organisation.
Instructions for how you will complete these requirements are included below.

Activities

Complete the following activities.

Carefully read the following information.

Now you are required to use the information provided during Task 2 to create a Work Plan. What do I need to demonstrate? During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include: Manage team performance through:delegating tasks and responsibilitiesidentifying barriers to delegation, and implementing processes to overcome the identified barriersevaluating team member skills and provide opportunities for individual developmentmonitoring team performance to ensure progress towards the achievement of set goalsproviding mentoring and coaching to support team membersmotivating individuals and teams to achieve optimum performance How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include; an email with draft Team Work Plan attachedan email with revised Team Work Plan attached. You will need to complete each activity and submit the required task at the end of each step completed. Tips for completing your activities Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.Stay up to date! Stay in touch with your assessor. Ask questions, raise issues, check in, communicate. Most importantly, ask for help if you are having trouble!

1. Develop a Team Work Plan.

Collate the notes that you took during the meeting, adding any points that you may have missed during the meeting. Where you find that some information is missing, use analytical thinking techniques to generate possible solutions, not forgetting that you can seek input from others as required Use the Team Work Plan Template to list and describe activities that were brought up during the meeting, following each idea through its goals, timeframe, and who is responsible for individual tasks. Ensure that a team member is clearly responsible for each task, and that specific productivity measures are allocated as outcomes for each idea. Each team member’s responsibilities should be collated so each has a clear understanding of what is expected of them and when. Save this document as Draft Team Work Plan.

• Draft an email to the business owner (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the project from the outset, including what was discussed at the meeting, until the present time. Describe the attached team work plan, including how it was generated and how it will be monitored. The email text should also ask if the owner wants any changes made to it before it is sent out to the team members. The email’s text should also ask for the owner’s authorisation to send the work plan to the rest of the team and delegate the tasks according to the plan. Attach your draft team work plan to the email.

• Revise your Team Work Plan.

Update your work plan to reflect the feedback given to you by the owner. Save this document as Revised Team Work Plan.

• Draft an email to the owner and your team (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (professional but casual and warm) style. It should give a short summary of the work plan and ask for their feedback. Attach your Revised Team Work Plan to the email.

Identify any barriers to Tristan taking on the tasks and responsibilities that you are going to delegate to them and think through techniques or processes that you could use to overcome them. You will be required to provide mentoring and coaching to support Tristan. Make sure that you understand the differences between mentoring and coaching to ensure that you can provide both during the meeting. You will also be required to evaluate the team member’s skills and provide opportunities for their individual development. Think through how you can do this during the meeting.

• Meet with Tristan (your assessor).

This meeting will take place at your workstation. The objective of the meeting is for you to coach and mentor Tristan in how to draft a document in Microsoft Word and email it to you. First speak to Tristan about the tasks that you intend to delegate to them. You are required to implement the techniques or processes you have thought of to overcome any barriers that Tristan presents to taking on the job. When you have gained Tristan’s agreement, evaluate their computer skills by asking them to open up their internet account and then create a new Word document. Demonstrate how to do this yourself, opening your internet account, creating a new Word document, attach the document to an email and send it. Describe how emails can be sent to a number of people or a group – and that once you receive the email you will access it and then copy the information into the social media platform. Ask Tristan to demonstrate to you that they can do this. Coach them through the process as necessary. As part of the mentoring component of this activity, you are required to encourage a trusted, ongoing relationship to form between you. To do this, you should demonstrate effective communication skills including: speaking clearly and concisely using non-verbal communication to assist with understanding asking questions to identify required information responding to questions as required using active listening techniques to confirm understanding. Before concluding the meeting, ensure that you gain Tristan’s commitment carrying out the tasks that you have assigned him.

Assessment Task 3: Checklist

Has the following been completed?			Completed successfully?		Comments
			Yes	No
The student has satisfactorily delegated tasks and responsibilities.
The student has satisfactorily identified barriers to delegation, and implemented processes to overcome them.
The student has satisfactorily evaluated the team member’s skills and provided opportunities for their individual development.
The student has satisfactorily provided coaching to support Tristan.
The student has satisfactorily provided mentoring for the person by encouraging a trusting, ongoing relationship to form by demonstrating effective communication skills including: speaking clearly and concisely using non-verbal communication to assist with understanding asking questions to identify required information responding to questions as required using active listening techniques to confirm understanding.
The student has satisfactorily motivated individuals to achieve optimum performance.
Assessor Feedback:
Assessor name:
Assessor signature and Date:

Assessment Task 4: Reward and recognition project

Information for students

Tasks required for this unit This unit of competency requires that you: lead and manage individual or team performance including at least four of the following leadership and management roles:
decision makingdelegation of tasksinformation provisionmonitoring performance	provision of feedbackmotivation through recognition and rewardsplanning and organising
seek and respond to feedback from team members on at least two occasions, in line with organisational goals and policies in the following areas:
allocation or performance of workefficiency or deficiency in workplace practices	effectiveness of communication within team, between other teams or within organisation.
Instructions for how you will complete these requirements are included below.

Activities

Complete the following activities.

Carefully read the following information.

After 12 months, data shows that your team has exceeded the percentage increase in the number of new local support for the café, and you have decided to recognise your team for their efforts. In particular, one of the casual waitstaff, Maggie, took it upon themselves to organise a fund-raising event for their grandparent’s care home and arranged the planning and details of it under your direction and support. This resulted in a regular morning tea outing for seniors and a whole new demographic of customers. You should single her out for a personal reward. What do I need to demonstrate? During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include: providing recognition and rewards for team achievements. How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include; an email requesting approval of a reward and recognition schemean email giving details of the reward and recognition schemean email giving details of the reward being given You will need to complete each activity and submit the required tasks at the end of each step completed. Tips for completing your activities Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.Stay up to date! Stay in touch with your assessor. Ask questions, raise issues, check in, communicate. Most importantly, ask for help if you are having trouble!

1. Select reward and recognition schemes.

Using the Internet, research both informal and formal staff reward and recognition schemes and make notes on what you find. The following links will provide some examples. http://smallbusiness.chron.com/examples-employee-recognition-programs-10883.html https://www.cultureamp.com/blog/20-employee-recognition-ideas-that-work/  Choose and develop at least five examples that would be appropriate for your team in the case study.

• Draft an email to the owner (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should give an evaluation of the team’s performance in terms of the achievement of their goals. It should introduce and summarise the reward and recognition schemes that you have identified and seek their feedback and approval to move forward with the project. Indicate which of the schemes you think would be most appropriate for the team as per the scenario and why. You will be assessed on whether your email addresses the required content as described, as well as the clarity of your email. The owner will reply to your email with authority to implement one of the schemes that you have selected.

• Draft an email to the team (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. It should thank them for their efforts in achieving the strategic goals and give the details of the reward and recognition scheme that you are introducing. The email should mention Maggie’s efforts and state that she will be the first recipient of a personal reward.

• Draft an email to Maggie (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. It should thank her for her efforts and her innovative approach to achieving the strategic goals. Give her the details of the reward that you are awarding her.

Assessment Task 4: Checklist

Has the following been completed?			Completed successfully?		Comments
			Yes	No
The student has satisfactorily identified and rewarded individual and team efforts and contributions.
The student has satisfactorily represented team interests in the wider organisational environment.
The student has satisfactorily monitored the team’s performance to ensure that progress has been made towards the achievement of business goals.
The student has satisfactorily provided recognition and rewards for the team’s achievements.
Assessor Feedback:
Assessor name:
Assessor signature and Date:

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