Age care

CHCCCS011 MEET PERSONAL SUPPORT NEEDS

05 June 2023 11:45 AM | UPDATED 12 months ago

CHCCCS011 MEET PERSONAL SUPPORT NEEDS :

CHCHCS001 PROVIDE HOME AND COMMUNITY SUPPORT SERVICES
CHCHCS001 PROVIDE HOME AND COMMUNITY SUPPORT SERVICES
STUDENT ASSESSMENT BOOKLET CHCCCS011 MEET PERSONAL SUPPORT NEEDS
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Student first name: ________________________________________________________________________________ Student last name: ________________________________________________________________________________  
Contents

ASSESSMENT OVERVIEW… 4

ABOUT YOUR ASSESSMENTS. 4

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1. 7

ASSESSMENT TASK 1: WRITTEN QUESTIONS. 9

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2. 25

ASSESSMENT TASK 2: CASE STUDY. 27

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3. 31

ASSESSMENT TASK 3: ROLE PLAY. 33

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 4. 39

ASSESSMENT TASK 4: WORKPLACE OBSERVATION TASKS.. 41

ASSESSMENT OVERVIEW
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

This Student Assessment Booklet includes all your tasks for assessment of CHCCCS011 Meet personal support needs.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete 4 assessment tasks. You are required to complete all tasks to demonstrate competency in this unit.

Assessment TaskAbout this task
Assessment Task 1: Written questionsYou must correctly answer all questions to show that you understand the knowledge required of this unit.
Assessment Task 2: Case studyYou are to read the case study and complete the questions.
Assessment Task 3: Role playsYou are to do this task in your workplace. You will be observed:
Assessment Task 4: Workplace observation tasksYou are to be observed in your workplace supporting at least two clients with a variety of personal care needs.
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Supporting resources

You may like to look at the following websites, books and documents for more information about the topics related to this unit:

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet.

Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Assessment appeals

You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

Assessment plan

The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency in this unit.

Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment RequirementsDue date
 
 
 
 
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?¨   Yes¨  No
Do you understand the requirements of this assessment?         ¨   Yes¨  No
Do you agree to the way in which you are being assessed?¨   Yes¨  No
Do you have any special needs or considerations to be made for this assessment?  If yes, what are they?  _____________________________________________________________________________________________¨   Yes¨  No
Do you understand your rights to appeal the decisions made in an assessment?¨   Yes¨  No
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Student name: ________________________________________________________________________________

Student signature: _________________________________________________   Date: _____________________

Assessor name: _______________________________________________________________________________

Assessor signature: ________________________________________________   Date: _____________________

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:Student ID:
Unit:
Student to completeAssessor to complete
Assessment TaskResubmission?
Y/N
Student
initials
Sufficient/
insufficient
Date
Written questions    
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

STUDENT DECLARATION

I ____________________________________________________   declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ____________________________________________________________________________

Student name: ________________________________________________________________________________

Date: ________________________________________________________________________________________  

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

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Assessor signature: ____________________________________________________________________________

Assessor name: _______________________________________________________________________________

Date: ________________________________________________________________________________________  

ASSESSMENT TASK 1: WRITTEN QUESTIONS 
Task summary:
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

What do I need in order to complete this assessment?

When do I do this task?

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Written question answer  guidance

The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’. These words will guide you as to how you should answer the question. Some questions will also tell you how many answers you need to give – for example, ‘Describe three strategies…’

Question 1

 
 
 
 
 

Question 2

Explain clients’ rights in regards to privacy and confidentiality.

 

Question 3 

Geraldine, your client, trips over a bucket that has been left in the corridor. Fortunately she is not hurt. You  remove the bucket and put it back in its correct place, in the storeroom.
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS
How to report verbally:
How to report in writing:
 
Upon investigation, it is found that the new cleaner left the bucket in the corridor. He is called to the supervisor’s office and told that his work practices were unsafe – Geraldine could have been seriously hurt. You overhear one of your colleagues telling Geraldine which cleaner left the bucket out, and they will probably get fired if they do it again.
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

 

Question 4

In your work you will be required to use computers and devices such as tablets to complete reports and access information.

 
 

Question 5

Elsie has dementia. She is a resident in a high-care nursing home. She needs significant help with personal care, including showering, grooming, dressing, feeding, toileting and transferring. Damien is a young man with MS. He has sound cognitive ability but is dependent on his wife for assistance with all activities of daily living. His wife needs to go to hospital so she has arranged for home nursing while she is unable to look after Damien. Damien will tell the carers what he requires and how he likes things to be done. Jessie cares for her mother, Maria, who lives next door to her.  Maria is frail but has full cognitive function and is able to undertake most activities of daily living without assistance. Jessie is having a baby in four weeks’ time. Jessie has arranged for her mother to go into respite care for a month after the baby is born so she has some time to recover from the birth and get used to her role as a mother.  She is relieved that Maria will be safe and have meals cooked for her.
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

In approximately 100 words, describe the differences between provision of personal care for each of these situations.

 
 

Question 6

Molly is usually upbeat and a delight to work with. Today she seems a bit down and not herself. She says she is feeling old and tired. You spend time doing her hair and helping her put on a bit of makeup. Molly asks if you can do her nails. When you have finished, she looks in the mirror and smiles sadly. She tells you she wishes the inside felt as good as the outside looked. You ask her some questions to try and find out more about how she is feeling and why. She eventually admits that she has had some toileting accidents over the past few days and has hidden it from everyone because she is so embarrassed. She said her feet have been hurting and this has impacted on her ability to get to the bathroom in time.
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Explain what you would need to do now that Molly has disclosed this information.

 

Question 7

 
 
 
 
 
 
 
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Question 8

Geda has dementia. She is able to brush her own teeth, but forgets when they need to be cleaned and often forgets the process she needs to follow.
 
 
Margot wears dentures. She is no longer able to clean them or put them in or take them out.
 
 
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Question 9

 
 
 
 
 
 
 
 

Question 10

Barry is in his 50s.  He has had a stroke, which has affected his right side and restricted his movement.  He cannot use his right hand to grip. He can walk with a stick. His wife left him last year – she used to do all the cooking. Barry is depressed and feels he can’t do anything for himself.  His daughter tries to persuade him to do things for himself more. He has personal care to get him up in the morning, shower him and get him a cup of tea.  He has meals on wheels which he hates but is not able to make food for himself, or even a cup of tea. Barry’s care has been reviewed and the occupational therapist visits Barry in the home and suggests she works with him to improve his ability to do his activities of daily living. She arranges a microwave for him and shows him how to use it.  She also arranges a tipper for the kettle so that he does not need to grip it. The OT builds up his experience with the kettle and the microwave.  As he gains confidence with this he also learns how to make simple dishes on the stove.  A nutritionist visits to provide advice to Barry about the importance of good nutrition. A friend visits after a month and is surprised when Barry dishes up sausages and mash and a big fresh salad for lunch washed down with a mug of tea.  He notices that Barry seems a lot less depressed.
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS
 
 

Question 11

Gemma removes her gloves after dressing a client’s wound. She does not wash her hands because her hands were protected from infection by the sterile gloves. 
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Is this correct infection control procedure? Explain your answer.

 

Question 12

Having someone help you with personal support activities can be quite overwhelming and can lead to a range of emotions and responses.

 
 
What do I need to hand in for this task?Have I completed this?
Your answers to each questiono


ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:Student ID:
Unit:
Student to completeAssessor to complete
Assessment TaskResubmission?
Y/N
Student
initials
Sufficient/
insufficient
Date
Case study    
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

STUDENT DECLARATION

I ____________________________________________________   declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ______________________________________________________________________________

Student name: _________________________________________________________________________________

Date: _________________________________________________________________________________________  

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

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_____________________________________________________________________________________________

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Assessor signature: ____________________________________________________________________________

Assessor name: _______________________________________________________________________________

Date: ________________________________________________________________________________________  

ASSESSMENT TASK 2: CASE STUDY
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Task summary:  You are to read the case study and complete the questions that follow.

What do I need in order to complete this assessment?

When do I do this task?

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Case Study: Iris
Iris receives Home and Community Care Services to provide her with personal care services.  A review of her individualised plan indicates the following: The HACC worker visits three times a week to shower Iris.  She also has cleaning services once a week.  The cleaners only do the bathroom and toilet as Iris has been able to manage vacuuming, dusting and general cleaning herself. Iris has recently had a hip replacement.  She is out of hospital and is now recovering at home.  The HACC worker has called to discuss whether her services are now adequate. She says that she doesn’t feel up to heavy work, but would still like to do as much cleaning as she is able to.  She also finds standing at the stove to cook her meals difficult. She has received some equipment from the hospital to help her – a raised toilet seat and a front-wheeled walker. Iris says that she is not sure how she will go in the shower because she feels a bit unsteady.
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS
 
 
 
 
 
 
What do I need to hand in for this task?Have I completed this?
Your answers to each questiono
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3
CHCCCS011 MEET PERSONAL SUPPORT NEEDS

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:Student ID:
Unit: CHCCCS011 Meet personal support needs
Student to completeAssessor to complete
Assessment TaskResubmission?
Y/N
Student
initials
Sufficient/
insufficient
Date
Role play 1    
Role play 2    
Role play 3    
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

STUDENT DECLARATION

I ____________________________________________________   declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ____________________________________________________________________________

Student name: ________________________________________________________________________________

Date: ________________________________________________________________________________________  

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

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_____________________________________________________________________________________________

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Assessor signature: ____________________________________________________________________________

Assessor name: _______________________________________________________________________________

Date: ________________________________________________________________________________________  

ASSESSMENT TASK 3: ROLE PLAY 
Task summary: You will need to do this task in your workplace. The task has three parts: Part 1: Transfer person in and out of a vehiclePart 2: Transfer client from bed to chairPart 3: Falls recovery using hoist.
Part 1: Transfer person in and out of a vehicle 
CHCCCS011 MEET PERSONAL SUPPORT NEEDS

What do I need in order to complete Part 1 of this assessment?

  • Access to a vehicle
  • A person to play the role of the client – this may be a colleague or a real client (however, if a real client is to participate, you must obtain permission from the client and also your supervisor to proceed)
  • A walking aid (wheeled walker)
  • Client’s possessions (a purse and some papers)
  • Workplace policy and procedure for transferring clients.

When do I do Part 1 of this assessment?

  • You will do this task during your assessor’s visit to your workplace.
  • Write in the date of your assessor’s workplace visit: _________________________________

what do I need to do if I get something wrong?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

Instructions:

Your client

Your client, who is elderly and frail, is on the way to their doctor’s appointment. Your client will be role played by one of your colleagues or your assessor.  Your assessor will provide you with information about the physical and sensory needs of your client. Ask questions to confirm the assistance that you need to provide if you are unsure.

Your assessor will be looking to see that you: Apply a positive approach during your client interactionTalk to the client to find out how much support they need in regards to getting in and out of the vehicle Assess how much the client is able to do for themselvesCommunicate with the client throughout the process to let them know what is happening and provide them with instructions for what they need to do for themselves Consider any safety issues related to this activity (to yourself and the client)Take action to reduce the risks identifiedPrepare for the task by ensuring: the  vehicle is parked in an accessible positionthe seat is in the correct position the seatbelt is accessibleFollow procedure to transfer the client into the vehicle Settle the client into the vehicle so they are comfortable and are safe to travel, including checking:the seatbelt is securely fastenedthe seat is adjusted correctlythe client is comfortablethe client has what they needFollow procedures to transfer the client out of the vehicle.
CHCCCS011 MEET PERSONAL SUPPORT NEEDS

Following the observation task you must answer the following verbal questions.

  1. What risks did you identify when transferring the client? 
  2. What did you do to reduce these risks?
  3. What physical and sensory needs did the client have?
  4. How did these physical and sensory needs change the way in which you performed the task?
  5. How much was the client able to participate? How did you encourage their participation?
  6. What would you have done if the client had told you they were feeling dizzy when they got out of the vehicle?
What do I need to hand in for Part 1 of this task?Have I completed this?
You do not need to submit anything for this task 
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Part 2: Transfer person between a bed and a chair

What do I need in order to complete Part 2 of this assessment?

  • A bed
  • A chair
  • Cushions and a knee rug
  • A person to play the role of the client
  • Workplace procedure for transferring clients.

When do I do Part 2 of this assessment?

  • You will do this task during your assessor’s visit to your workplace service.
  • Write in the date of your assessor’s workplace visit: _________________________________

what do I need to do if I get something wrong?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

Instructions:

Your client

Your client, who is elderly and frail, needs to be transferred between the bed and chair. The role of the client will be played by one of your colleagues or your assessor. You are to assume it is the morning and your client has not been awake for long.

Your assessor will provide you with information about the physical and sensory needs of your client. Ask questions to confirm the assistance that you will need to provide if you are unsure.

Your assessor will be looking to see that you: Apply a positive approach during your client interactionTalk to the client to find out how much support they need in regards to getting out of bed and to the chair Assess how much the client is able to do for themselvesCommunicate with the client throughout the process to let them know what is happening and provide them with instructions for what they need to do for themselves Consider any safety issues related to this activity (to yourself and the client)Take action to reduce the risks identifiedPrepare for the task by: checking that the path between the bed and the chair is free of obstaclesmaking sure the chair is in position and ready for the client.Follow procedures to transfer the client from the bed to the chair
CHCCCS011 MEET PERSONAL SUPPORT NEEDS

Following the observation task you must answer the following verbal questions:

  1. What risks did you identify when transferring the client?
  2. What did you do to reduce these risks?
  3. What physical and sensory needs did the client have?
  • How did these physical and sensory needs change the way in which you performed the task?
  • How much was the client able to participate? How did you encourage their participation?
  • What would you have done if the client told you they were feeling pain when they were lying in bed?
What do I need to hand in for Part 2 of this task?Have I completed this?
You do not need to submit anything for this task 
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Part 3: Recover client from floor using a portable hoist

What do I need in order to complete Part 3 of this assessment?

  • Portable hoist suitable for lifting a person from the floor
  • Operating instructions/procedures for the hoist being used
  • A chair
  • A blanket or throw
  • A person to play the role of the client
  • A person to play the role of the colleague who assists
  • Workplace procedure for falls recovery.

When do I do Part 3 of this assessment?

  • You will do this task during your assessor’s visit to your workplace service.
  • Write in the date of your assessor’s workplace visit: _________________________________

what do I need to do if I get something wrong?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

Instructions:

You will need one of your colleagues to play the role of the carer who will help you with the client.

Your client

Your client, who is frail and has dementia, has fallen. You and your colleague will need to lift the client using a portable hoist and help them into a chair. The role of the client will be played by one of your colleagues or your assessor. Your assessor will provide you with information about the physical and sensory needs of your client. Ask questions to confirm the assistance that you will need to provide if you are unsure.

Your assessor will be looking to see that you: Apply a positive approach during your client interactionIdentify the client’s individual needs and confirm their needs for assistanceAssess how much the client is able to do for themselvesCommunicate with the client throughout the process to let them know what is happening and provide them with instructions for what they need to do for themselves Consider any safety issues related to this activity (to yourself and the client)Take action to reduce the risks identifiedPrepare for the task by: preparing the hoist for use as per instructions adjusting the hoist for use by the clientensuring a chair is ready and in positionFollow workplace procedures and hoist instructions to lift the client safelySettle the client into their chair so they are comfortable and have what they need
CHCCCS011 MEET PERSONAL SUPPORT NEEDS

Following the observation task you must answer the following verbal questions:

  1. What risks did you identify when recovering the client from their fall?
  2. What did you do to reduce these risks?
  3. What physical and sensory needs did the client have?
  4. How did these physical and sensory needs change the way in which you performed the task?
  5. How much was the client able to participate? How did you encourage their participation?
  6. What would you have done if the client became frightened during the transfer?
  7. What workplace documentation needs to be completed following this client’s fall and recovery?
What do I need to hand in for Part 3 of this task?Have I completed this?
You do not need to submit anything for this task 
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 4
CHCCCS011 MEETING PERSONAL SUPPORT NEEDS

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:Student ID:
Unit: CHCCCS011 Meet personal support needs
Student to completeAssessor to complete
Assessment TaskResubmission?
Y/N
Student
initials
Sufficient/
insufficient
Date
Workplace observation tasks    
CHCCCS011 MEET PERSONAL SUPPORT NEEDS

STUDENT DECLARATION

I ____________________________________________________   declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ____________________________________________________________________________

Student name: ________________________________________________________________________________

Date: ________________________________________________________________________________________  

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

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Assessor signature: ____________________________________________________________________________

Assessor name: _______________________________________________________________________________

Date: ________________________________________________________________________________________  

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