SITXHRM009 – Lead and manage people

SITXHRM009 – Lead and manage people :

Assessment Details
Qualification Code/Title	SIT40521 Certificate IV in Kitchen Management
Assessment Type	Assessment Task 1: Knowledge questions Assessment Task 2: Team planning meeting Assessment Task 3: Team work plan project Assessment Task 4: Reward and recognition project		Time allowed	2 Weeks
Due Date		Location	AHIC	Term / Year

Unit of Competency
National Code/Title	SITXHRM009 – Lead and manage people

Student Details
Student Name		Student ID

Assesso r Details
Assessor’s Name
Assessment 1 :RESULTS (Please Circle)	SATISFACTORY	NOT SATISFACTORY
Assessment 2 :RESULTS (Please Circle)	SATISFACTORY	NOT SATISFACTORY
Assessment 3 :RESULTS (Please Circle)	SATISFACTORY	NOT SATISFACTORY
Assessment 4 :RESULTS (Please Circle)	SATISFACTORY	NOT SATISFACTORY

Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.		Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
Signature		Signature
Date		Date

Information for Student:

This assessment is to be completed according to the instructions given below in this document.Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.Please refer to the College re-submission and re-sit policy for more information.If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.This is Individual Assessments. Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.

Re-assessment of Result & Academic Appeal procedures:

If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.   Re-assessment Process: An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.Academic Manager will delegate another member to review the assessment.The student will be advised of the review result done by another assessor.If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be an external assessor.The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.

If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.   The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.   Academic Appeals: If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.To appeal a decision, the person is required to complete the AHIC- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details: Student Support Officer, AHIC College Level 4, 114-120 Castlereagh Street, Sydney NSW 2000 Australia. The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.The decision of Chief Executive Officer will be final.Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.

Plagiarism: Plagiarism means to take and use another person’s ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work. Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes: Paraphrasing and presenting work or ideas without a referenceCopying work either in whole or in partPresenting designs, codes or images as your own workUsing phrases and passages verbatim without quotation marks or referencing the author or web pageReproducing lecture notes without proper acknowledgement.     Collusion: Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.

SITXHRM009 – Lead and manage people Assessment Requirements

You are required to successfully complete every task in the assessment in order to be deemed competent.

manage people Assessment Schedule

Task	Due Date	udent Signature	Trainer Signature	Comments
Task 1-4	Week 3

Introduction

Welcome to the Student Assessment Tasks for SITXHRM009 Lead and manage people. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

For you to be assessed as competent, you must successfully complete two assessment tasks:

• Assessment Task 1: Knowledge questions – You must answer all questions correctly.
• Assessment Task 2: Team planning meeting – You are required to conduct a team meeting involving brainstorm to develop ideas for the case study.
• Assessment Task 3: Team work plan project – You are required to develop a team work plan from the notes you took in the previous activity and conduct a training session for a team member.
• Assessment Task 4: Reward and recognition project – You are required to research and report on reward and recognition schemes that can be implemented for the case study.

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

• review the advice to students regarding answering knowledge questions in the Hospitality Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

i

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on: where this task should be completedthe maximum time allowed for completing this assessment taskwhether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Questions

Provide answers to all of the questions below.

1. Describe the importance of each of the following tasks completed by supervisors and managers. Provide a specific example for each.

Task	Importance	Example
Decision making
Delegating tasks
Monitoring performance
Providing feedback

Task	Importance	Example
Motivation through recognition and rewards
Planning and organising

• For each of the following information, explain why it is important for supervisors and managers to provide this to staff.
  • organisation performance

• changes in organisational policies

• marketing information and targets

• overall organisational objectives

• plans for new equipment

• rationale for management decisions

Filename: SITXHRM009 Assessments	Version Control: 1.0	Page No. 9
Level 4, 114-120 Castlereagh Street, Sydney NSW 2000, Australia | Level 4, 136 Chalmers Street, Surry Hills, NSW 2010 | +61 2 9268 0085 | [email protected] | www.ahic.edu.au | RTO NO: 41338 | CRICOS PROVIDER CODE: 03449J

• technology updates

• training developments

• Explain the importance of the following in relation to being part of a work team.
  • adhering to policies and procedures

• cooperative and open communication

• understanding the nature and scope of work

• forming relationships with others in the workplace and understanding interdependent areas of activity

• understanding reporting requirements

Filename: SITXHRM009 Assessments	Version Control: 1.0	Page No. 10
Level 4, 114-120 Castlereagh Street, Sydney NSW 2000, Australia | Level 4, 136 Chalmers Street, Surry Hills, NSW 2010 | +61 2 9268 0085 | [email protected] | www.ahic.edu.au | RTO NO: 41338 | CRICOS PROVIDER CODE: 03449J

• Explain how each of the following can assist in developing individuals at work.
  • change in job responsibilities

• external training and professional development

• formal promotion

• internal training and professional development

• opportunity for greater autonomy or responsibility

• Describe the key features of the following leadership styles:
  • Laissez-Faire

• Autocratic

• Democratic

• Describe three ways that open and supportive communication can be established in a workplace.

• Describe three characteristics of an effective leader.

• Outline three principles of teamwork.

• Outline three characteristics of effective teams.

1. Outline three benefits of effective team work.

1. Explain three roles that a team member may assume within a team.

1. Explain three attributes needed of team members.

1. Explain two different ways that a team can be organised.

1. Outline three problems that can occur within a team.

1. Explain how motivation assists in the management of individuals and teams at work.

1. Identify two theories of motivation and how this applies to managing individuals and teams.

1. Explain how group dynamics can impact on successful team management.

1. Describe how each of the following recognition and rewards can assist with effective leadership of staff.
   1. acknowledging individual good performance to the whole team

• incentive initiatives

• informal acknowledgement

• presenting awards

• written reports to management

1. Outline two types of organisational plans and the steps needed to plan each.

Assessment Task 2: Team planning meeting

Information for students

Tasks required for this unit This unit of competency requires that you: lead and manage individual or team performance including at least four of the following leadership and management roles:
decision makingdelegation of tasksinformation provisionmonitoring performance	provision of feedbackmotivation through recognition and rewardsplanning and organising
seek and respond to feedback from team members on at least two occasions, in line with organisational goals and policies in the following areas:
allocation or performance of workefficiency or deficiency in workplace practices	o effectiveness of communication within team, between other teams or within organisation.
Instructions for how you will complete these requirements are included below.

Activities

Complete the following activities.

Carefully read the following information.

You are the manager of a busy café within the Blue Healer Hotel and Spa. Apart from you and the owner, there is a full-time chef named Navneet, two sou chefs, two part- time kitchen porters and casual wait staff employed. The casual wait staff are from the local area and are mostly university students or high school students working part- time shifts. The team is tight knit and work well together. The casual wait staff visit the café socially sometimes and the culture is one of sharing and helping each other out when needed. The café’s vision is to be the most popular café within the local region renowned for its amazing local food and service and vibrant atmosphere. Its mission is to grow the café and its popularity by strong leadership, sound communication and the provision of a clear strategic direction that ensures it’s a great place for staff to work; it provides food and beverages that the public wants with a focus on local produce and sustainable practices; and it becomes known for its vibe and atmosphere. Values listed in its Strategic Plan include: Operating with trust and integrity with each other, as well as with employees and the community.Customer focus through appreciation of interests and passion for food that is local, healthy and delicious and sustainably sourced.Camaraderie through recognising the superior strength and efficiencies of good team workInnovation through best practice and changeOpenness and transparency in communicating with our employees, customers and the broader community. The organisation has adopted three key strategic goals is to improve local interest in the community and not just rely on the hotel guests for revenue, specifically to: increase local traffic by 25% in the new upcoming financial year

• develop and implement a “specials or loyalty” program to use as the basis of weekly advertising in the local area
• provide entertainment to encourage people to stay longer.

A key approach to achieve these will be to establish relationships with local talent to provide entertainment and increase advertising locally.

The owner has asked you to develop a team work plan that will include a range of tasks and activities that the café’s staff can carry out over the next twelve months to achieve the key strategic goals and objectives.

In order to develop a plan that will be enthusiastically adopted by the team, you are to conduct a meeting with the staff to inform them of the new key goals, and to workshop innovative ideas they may have that could help the business achieve them. With the participation of the staff, you are to translate their ideas into actions that they will then carry out.

What do I need to demonstrate?

During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:

• Model high standards of performance and behaviour by:
  • acting as a positive role model
  • showing support and commitment to organisational goals
  • interacting with team members in a positive and professional manner.
• Develop team commitment and cooperation by:
  • communicate short, medium, and long-term plans and objectives consistent with organisational goals
  • consult with the team in regard to plans and objectives
  • communicate expectations, roles, and responsibilities of team members
  • encourage team members to take responsibility for own work
  • model and encourage open and supportive communication within the team
  • seek and share information from the wider business environment with the team
  • represent team interests in the wider business environment

• seek feedback from team members and implement changes within the bounds of organisational goals and policies.

How will I provide evidence?

Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include;

• an email asking for details of the meeting
• an email with details of the meeting.

You will need to complete each activity and submit the required task at the end of each step completed.

Tips for completing your activities

• Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.
• Stay up to date!
• Stay in touch with your assessor. Ask questions, raise issues, check in, communicate.

Most importantly, ask for help if you are having trouble!

1. Prepare for a meeting with the team.

The meeting will provide an opportunity for all the café’s employees to contribute to the next stage of the business’s development. You will be collecting ideas about how the team can fulfil the business’s objectives. You are expected to encourage all team members to be innovative and be constructive in their participation. Keep in mind that this unit’s focus is on teams working in an effective way, and you are being assessed on your ability to encourage and support your colleagues to do this. Review the case study information and write some notes on your plans for the meeting.

You will know the other meeting participants, so structure the meeting in a way that is appropriate for these people (your classmates). Use appropriate language and social references, too.

Write a statement of what the team’s purpose and long-term objectives are, to take to the meeting with you. This will be just your starting point, though, as these will have to be discussed and accepted by all the meeting’s participants.

As well as leading the meeting, you will be taking notes, and writing up a report afterwards. Review the Team Work Plan Template to order the information you

receive at the meeting. How do you want to document the meeting’s proceedings? With a white board, computer and projector, or butcher’s paper?

• Write an email to the owner (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the preparations you have made in activity 1 and set out what you hope to achieve at the meeting. The text of the email should ask for the date, time, and place of the meeting.

• Write an email to your team members (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. The email’s text should list the café’s three key strategic goals and invite the recipient to a meeting to discuss how the team can achieve these, in particular activities that can be conducted to assist in achieving these goals. It should summarise the goals of the meeting and its importance and encourage the team members to start thinking of activities appropriate for meeting the team’s goals, and to bring these to the meeting. Include the date, time, and place of the meeting in the email.

• Prepare the room for the meeting.

Check that there is enough seating for all meeting participants. Every participant should be able to see the whiteboard, and the seating should be arranged to encourage a group discussion. Ensure that all of the physical elements are functioning correctly before the meeting begins.

• Conduct the meeting.

Begin the meeting by welcoming the participants and giving a summary of the organisation’s goals and objectives, and how encouraging innovation in the workplace can support these. Your next step is to establish, and document, the team’s purpose and long-term objectives and how these support the business’s goals and objectives. You are being asked here to role-play a Team Leader, leading colleagues in thinking up new ways of doing things, but you are also a student, asking your student colleagues for new ideas and how they can be translated into actions. Your team members will all most probably have a favourite café. Bring this out at the meeting, getting them to look at their own motivations as to what they enjoy, and look at how this could be used to motivate others, as well as their experiences of events (music or social activities) that assisted in increasing interest and support of their favourite eatery. Also, be aware that the other students at the meeting will be conducting a meeting on the same topic within a short time of you conducting yours. So, try to establish your own meeting leadership style. It should be uniquely yours, and effective. Be conscious that you will be modelling effective meeting leadership throughout the meeting. You should consciously behave as a role model for your colleagues, behaving in a way that encourages team excellence. Even though you may think that you know what the business should do, being a leader in this meeting means that you are responsible for engaging and motivating the other meeting participants, leading them in collaboration. Not leading them by telling them what to do. When you have conducted the preliminaries, open the meeting up to ideas that the participants have brought with them. Document the brainstorm on the whiteboard.

Discuss (and record) the ideas the participants give, asking the others for input, looking at it practically, working out what preparation would be necessary, material, personnel, whatever is relevant to carrying the idea to realisation.

While encouraging the team members to find and develop ideas, you are expected to display the following leadership skills:

• Act as a positive role model through your performance.
  • Show support for, and commitment to, the business’s strategic goals.
  • Interacting with team members in a positive and professional manner.
  • Encourage the team members to take responsibility for their own work.
  • Encourage the team members to develop innovative approaches to their work.
  • Model and encourage open and supportive communication within the team.
  • Share information from the wider business environment with the team as appropriate for the situation.
  • Motivate the team members to achieve optimum performance.

During the meeting, you are required to demonstrate effective communication skills including:

• speaking clearly and concisely
  • using non-verbal communication to assist with understanding
  • asking questions to identify required information
  • responding to questions as required
  • using active listening techniques to confirm understanding. As you come to the meeting’s conclusion:
  • summarise the ideas and activities to have come out of the meeting.
  • the summary should verify the teams, and each team member’s, expectations, roles and responsibilities.
  • tell the participants that you will lead and support them in meeting the outcomes.

Finish the meeting by thanking the participants and telling them that you will collate the ideas that they have shared and the activities that they have selected to undertake into a Team Work Plan, with each person’s roles and responsibilities clearly

set out. Tell the participants when they can expect to have the plan. Give yourself a realistic but challenging time frame for this.

Assessment Task 3: Team work plan project

Information for students

Tasks required for this unit This unit of competency requires that you: lead and manage individual or team performance including at least four of the following leadership and management roles:
decision makingdelegation of tasksinformation provisionmonitoring performance	provision of feedbackmotivation through recognition and rewardsplanning and organising
seek and respond to feedback from team members on at least two occasions, in line with organisational goals and policies in the following areas:
allocation or performance of workefficiency or deficiency in workplace practices	o effectiveness of communication within team, between other teams or within organisation.
Instructions for how you will complete these requirements are included below.

Activities

Complete the following activities.

Carefully read the following information.

Now you are required to use the information provided during Task 2 to create a Work Plan.   What do I need to demonstrate? During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include: Manage team performance through:delegating tasks and responsibilitiesidentifying barriers to delegation, and implementing processes to overcome the identified barriersevaluating team member skills and provide opportunities for individual developmentmonitoring team performance to ensure progress towards the achievement of set goalsproviding mentoring and coaching to support team membersmotivating individuals and teams to achieve optimum performance   How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include; an email with draft Team Work Plan attachedan email with revised Team Work Plan attached. You will need to complete each activity and submit the required task at the end of each step completed.   Tips for completing your activities

• Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.
  • Stay up to date!
  • Stay in touch with your assessor. Ask questions, raise issues, check in, communicate.

Most importantly, ask for help if you are having trouble!

1. Develop a Team Work Plan.

Collate the notes that you took during the meeting, adding any points that you may have missed during the meeting. Where you find that some information is missing, use analytical thinking techniques to generate possible solutions, not forgetting that you can seek input from others as required Use the Team Work Plan Template to list and describe activities that were brought up during the meeting, following each idea through its goals, timeframe, and who is responsible for individual tasks. Ensure that a team member is clearly responsible for each task, and that specific productivity measures are allocated as outcomes for each idea. Each team member’s responsibilities should be collated so each has a clear understanding of what is expected of them and when. Save this document as Draft Team Work Plan.

• Send an email to the business owner (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the project from the outset, including what was discussed at the meeting, until the present time. Describe the attached team work plan, including how it was generated and how it will be monitored.

The email text should also ask if the owner wants any changes made to it before it is sent out to the team members.

The email’s text should also ask for the owner’s authorisation to send the work plan to the rest of the team and delegate the tasks according to the plan.

Attach your draft team work plan to the email.

• Revise your Team Work Plan.

Update your work plan to reflect the feedback given to you by the owner. Save this document as Revised Team Work Plan.

• Send an email to the owner and your team (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (professional but casual and warm) style. It should give a short summary of the work plan and ask for their feedback. Attach your Revised Team Work Plan to the email.

• Prepare to meet with Tristan.

Identify any barriers to Tristan taking on the tasks and responsibilities that you are going to delegate to them and think through techniques or processes that you could use to overcome them. You will be required to provide mentoring and coaching to support Tristan. Make sure that you understand the differences between mentoring and coaching to ensure that you can provide both during the meeting. You will also be required to evaluate the team member’s skills and provide opportunities for their individual development. Think through how you can do this during the meeting.

• Meet with Tristan (your assessor).

This meeting will take place at your workstation.

The objective of the meeting is for you to coach and mentor Tristan in how to draft a document in Microsoft Word and email it to you.

First speak to Tristan about the tasks that you intend to delegate to them.

You are required to implement the techniques or processes you have thought of to overcome any barriers that Tristan presents to taking on the job.

When you have gained Tristan’s agreement, evaluate their computer skills by asking them to open up their internet account and then create a new Word document.

Demonstrate how to do this yourself, opening your internet account, creating a new Word document, attach the document to an email and send it. Describe how emails can be sent to a number of people or a group – and that once you receive the email you will access it and then copy the information into the social media platform.

Ask Tristan to demonstrate to you that they can do this. Coach them through the process as necessary.

As part of the mentoring component of this activity, you are required to encourage a trusted, ongoing relationship to form between you. To do this, you should demonstrate effective communication skills including:

• speaking clearly and concisely
• using non-verbal communication to assist with understanding
• asking questions to identify required information
• responding to questions as required
• using active listening techniques to confirm understanding.

Before concluding the meeting, ensure that you gain Tristan’s commitment carrying out the tasks that you have assigned him.

Assessment Task 4: Reward and recognition project

Information for students

Tasks required for this unit This unit of competency requires that you: lead and manage individual or team performance including at least four of the following leadership and management roles:
decision makingdelegation of tasksinformation provisionmonitoring performance	provision of feedbackmotivation through recognition and rewardsplanning and organising
seek and respond to feedback from team members on at least two occasions, in line with organisational goals and policies in the following areas:
allocation or performance of workefficiency or deficiency in workplace practices	o effectiveness of communication within team, between other teams or within organisation.
Instructions for how you will complete these requirements are included below.

Activities

Complete the following activities.

Carefully read the following information.

After 12 months, data shows that your team has exceeded the percentage increase in the number of new local support for the café, and you have decided to recognise your team for their efforts.   In particular, one of the casual waitstaff, Maggie, took it upon themselves to organise a fund-raising event for their grandparent’s care home and arranged the planning and details of it under your direction and support. This resulted in a regular morning tea outing for seniors and a whole new demographic of customers. You should single her out for a personal reward.   What do I need to demonstrate? During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include: providing recognition and rewards for team achievements.   How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include; an email requesting approval of a reward and recognition schemean email giving details of the reward and recognition schemean email giving details of the reward being given You will need to complete each activity and submit the required tasks at the end of each step completed.   Tips for completing your activities Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.Stay up to date!

• Stay in touch with your assessor. Ask questions, raise issues, check in, communicate.

Most importantly, ask for help if you are having trouble!

1. Select reward and recognition schemes.

Using the Internet, research both informal and formal staff reward and recognition schemes and make notes on what you find. The following links will provide some examples. http://smallbusiness.chron.com/examples-employee-recognition-programs- 10883.html https://www.cultureamp.com/blog/20-employee-recognition-ideas-that-work/ Choose and develop at least five examples that would be appropriate for your team in the case study.

• Send an email to the owner (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should give an evaluation of the team’s performance in terms of the achievement of their goals. It should introduce and summarise the reward and recognition schemes that you have identified and seek their feedback and approval to move forward with the project. Indicate which of the schemes you think would be most appropriate for the team as per the scenario and why. You will be assessed on whether your email addresses the required content as described, as well as the clarity of your email. The owner will reply to your email with authority to implement one of the schemes that you have selected.

• Send an email to the team (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. It should thank them for their efforts in achieving the strategic goals and give the details of the reward and recognition scheme that you are introducing.

The email should mention Maggie’s efforts and state that she will be the first recipient of a personal reward.

• Send an email to Maggie (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. It should thank her for her efforts and her innovative approach to achieving the strategic goals. Give her the details of the reward that you are awarding her.

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