09 May 2023 11:51 AM | UPDATED 1 year ago



Notes to Lecturer

Because of the nature of these activities and assignments and the large variances of circumstances within the hospitality industry answers to the assignments and activities for this unit of competence may vary widely depending on the experience and perspective of the student.

Some answers will have an exact answer particularly those requiring mathematical calculations, while for other activities or assignment activities there may be many possible correct answers depending on the choice or scenario the student has chosen.

We have tried to get as many of the possible answers you will receive but it should be understood that these answers only form a guide to competence and it is up to the lecturer to make the judgement of student competence.

What is competency?
(Source SIT training package)

The broad concept of industry competency concerns the ability to perform particular tasks and duties to the standard of performance expected in the workplace. Competency requires the application of specified skills, knowledge and attitudes relevant to effective participation in an industry, industry sector or enterprise.

Competency covers all aspects of workplace performance and involves performing individual tasks; managing a range of different tasks; responding to contingencies or breakdowns; and dealing with the responsibilities of the workplace, including working with others. Workplace competency requires the ability to apply relevant skills, knowledge and attitudes consistently over time and in the required workplace situations and environments. In line with this concept of competency, Training Packages focus on what is expected of a competent individual in the workplace as an outcome of learning, rather than focussing on the learning process itself.

Competency standards in Training Packages are determined by industry to meet identified industry skill needs. Competency standards are made up of a number of units of competency each of which describes a key function or role in a particular job function or occupation. Each unit of competency within a Training Package is linked to one or more AQF qualifications.


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Activity 1

Briefly describe what a roster is?

What things need to be considered when writing a roster?


Briefly describe FOUR reasons for writing a roster?

What are the differences between?

  1. Permanent staff
  2. Part time staff
  3. Casual staff

Following are the differences between permanent staff, Part time staff and casual staff in tabular form.

 Permanent StaffPart-Time StaffCasual Staff
Work hour   
Job Security   
Employment status   

What are Penalty rates?

What is Overtime?

What is Rostered Day Off (RDO)?

What is Direct Labour Cost?


What is Indirect Labour Cost?

ROSTER STAFF Activity 2 Case Study

You are the manager of a reception centre in the city and have been very busy recently. For the last month, you have generated sales of over $145,000. After having checked your payroll for the last month you find you have spent $45,245 on full-time, part-time and casual staff members

In the space provided below calculate your Direct Labour Cost %

Direct Labour costs                           100

——————-                x        ——————–        = Direct Labour Cost %

Sales                                                  1




In what ways do you think you could reduce your labour costs for the following month without compromising customer service?


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