SITHIND006 Industry Report Template

SITHIND006 Industry Report Template :

Industry Report

1. Information sources

Complete the following table by summarising the type of industry information which you could get from each information source and listing at least two links or sources of information. Note that the sources of information that you list should be relevant to your organisation and role.

Note: You are required to use at least three of the following information sources in this assessment. Use this checklist to keep track.

	Information source	Summary of information type	Links to information
☐	Developers of codes of conduct or ethics		1. 2.
☐	Discussions with experienced industry personnel		1. 2.
☐	Industry accreditation operators		1. 2.
☐	Industry associations and organisations		1. 2.
☐	Industry journals, reference books and seminars		1. 2.
☐	Libraries and media		1. 2.
☐	Networking with colleagues and suppliers		1. 2.
☐	Personal observations and experience		1. 2.
☐	Plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry		1. 2.
☐	Training courses		1. 2.
☐	Unions		1. 2.

• Obtaining information

This unit requires that you use open and closed probe questioning to interact effectively to obtain information from:

• experienced industry personnel
• colleagues
• suppliers
• industry bodies.

You must therefore interview one person from each of these categories in the course of gathering information for this industry report. At least one of the interviews must be an oral interview and your assessor must have the opportunity to observe the interview. You can conduct the interviews by phone, by video conferencing, in person or in writing (except, of course for the oral interview). Record the evidence of the interviews in the table below. Don’t forget to work with your assessor to set up a formal observation of at least one of the interviews.

Information source	Name of contact	Organisation and contact details	Questions asked (indicate whether questions are open or closed)	Summary of responses
Experienced industry person
Colleague
Supplier
Industry body

• The hospitality industry

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information.

Information source	Response	Information sources
Describe the structure of the hospitality industry in Australia, including its main sectors and the functions of each. What is the economic and social significance of the industry?		1. 2.
Describe the hospitality industry within the local government area that you work in.		1. 2.
Describe how your organisation sits within the hospitality industry.		1. 2.
Describe your role within the hospitality industry.	.	1. 2.
Describe career opportunities within your sector of the hospitality industry.		1. 2.
Access the position description of your dream hospitality job. How does it differ to your current role? What additional skills and training do you need?		1. 2.
Describe the allied industries to your sector of the hospitality industry. How does each sector rely on the other?		1. 2.
Describe the industry associations and unions relevant to your organisation or industry sector. Describe their function.		1. 2.
Provide two examples of how you use industry information to stay up to date with issues and trends. How do you share this information with colleagues?		1. 2.

• Legislation

Provide a brief summary of how the following legislation/standards relates to your sector of the hospitality sector. Include at least two links to information about the legislation relevant to your state or territory. Include two examples of how you ensure that you work in a way which is compliant with the legislation. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Legislative area	Relationship to your sector	Information sources	Strategies for compliance
Equal opportunity law		1. 2.	1. 2.
Occupational licensing		1. 2.	1. 2.
Food safety		1. 2.	1. 2.
Responsible service of alcohol		1. 2.	1. 2.
Responsible conduct of gaming		1. 2.	1. 2.
Local community protection (obligations for protecting amenity and lifestyle of neighbouring residents when delivering hospitality services)		1. 2.	1. 2.
Industrial relations (including awards)		1. 2.	1. 2.
Supervisor endorsement:		Supervisor name:

• Quality assurance

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Quality assurance question	Response		Information sources
Describe the industry accreditation schemes relevant to your industry sector/organisation.			1. 2.
Describe the industry associations relevant to your industry sector/organisation. What are the benefits of industry association membership?			1. 2.
Describe why it is important that your organisation participates in industry quality assurance processes. Provide one potential impact of non-participation or non-compliance.			1. 2.
Describe your role in quality assurance. Provide two examples of how you uphold your responsibilities to quality assurance in your day to day work.			1. 2.
Describe your supervisor’s role in quality assurance.			1. 2.
Describe the role of an industry code of conduct or code of ethics. Provide two examples of how you comply with the code of conduct in your day to day work.			1. 2.
Describe the work ethic required to work in the hospitality industry and, in particular, in your sector of the industry. Provide two examples of how you exemplify this work ethic in your day to day work.			1. 2.
Describe two ethical issues which are particularly relevant to your organisation’s sector of the hospitality industry.			1. 2.
Supervisor endorsement:		Supervisor name:

• Technology

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Information source	Response		Information sources
Describe one current technology and one emerging technology that increases the efficiency of the way that you perform your role. What are the efficiency gains and how does the technology help you to complete your role?			1. 2.
Describe two techniques which you use to keep up to date with technologies that can improve your efficiency and effectiveness at work.			1. 2.
Describe one current and one emerging catering system technology relevant to your organisation or role.			1. 2.
Describe one current and one emerging application (app) technology relevant to your organisation or role.			1. 2.
Describe one current and one emerging computer-aided despatch system technology relevant to your organisation or role.			1. 2.
Describe one current and one emerging food production system technology relevant to your organisation or role.			1. 2.
Describe one current and one emerging industry online booking system technology relevant to your organisation or role.			1. 2.
Describe one current and one emerging industry reservations, operations and financial and tracking systems technology relevant to your organisation or role.			1. 2.
Describe one current and one emerging project management system technology relevant to your organisation or role.	.		1. 2.
Describe one current and one emerging social media site technology relevant to your organisation or role.			1. 2.
Describe two new techniques relevant to your role.			1. 2.
Supervisor endorsement:		Supervisor name:

• You and your work

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Question	Response		Information sources
Provide two examples of how you access and use information about the hospitality industry in your day to day work.			1. 2.
Provide two examples of how you access and use information about hospitality products and services in your day to day work.			1. 2.
Provide two examples of how you share updated information about the hospitality industry, its products, services and technologies with your colleagues.			1. 2.
Describe two examples of how industry information enhances your work performance.			1. 2.
Provide two examples of how information about current market trends and customer expectations have influenced the dishes which you have produced.			1. 2.
Provide two examples of how you have used industry information to improve the quality of your hospitality service.			1. 2.
Supervisor endorsement:		Supervisor name:

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