SIT40521 Hospitality Works Student Assessment :
First published 2021
RTO Works www.rtoworks.com.au
0452 157 557
© 2021 RTO Works
This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement.
The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.
RTO Works has developed this content in partnership with Reubarquin Press.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at [email protected].
Hospitality Works is a series of training and assessment resources developed for qualifications within the Tourism, Travel and Hospitality Training Package.
1: SIT40521 Hospitality Introduction
Welcome to the Hospitality Works Student User Guide. This User Guide has been designed to help you to successfully complete the SIT40521 Hospitality assessment for units from the Tourism, Travel and Hospitality Training Package.
Hospitality Works
A number of documents have been provided with this User Guide to support you to complete training and SIT40521 Hospitality assessment including:
- Student Guide: The Hospitality Works Student Guide provides you with learning content, activities and links to videos, further reading and additional material to help you to develop your knowledge and skills.
- Fact sheets: Fact sheets are provided with many of the Student Guides. They highlight key content and can help you to refresh your memory on key content from other units that you have studied during your course. Note that fact sheets are not provided with every unit.
- Student Assessment Tasks: The Student Assessment Tasks include the tasks themselves as well as guidance about how to complete each assessment. Submission information and relevant forms are also included.
- Supporting resources: Supporting resources include templates, journals, workbooks, logbooks and portfolios which you can use to help you to provide evidence of your competence. Your assessor will provide you with the relevant supporting resources when you are ready to complete assessment for each unit. You will find a list of the student resources relevant to each task in the Student Assessment Tasks.
Key information
Health and wellbeing
Role playing is used in the delivery and SIT40521 Hospitality assessment of some units of competency from the Tourism, Travel and Hospitality Training Package. It is important to consider and be respectful of your own wellbeing and that of your facilitators, assessors, colleagues and fellow students. You should also consider their lived experiences. This is particularly important when role plays include behaviours or situations which may bring up difficult or unexpected reactions.
If you feel that the nature of a role play may cause concerns for you or for someone else, speak to your assessor or to someone else at Rockford College. They will work with you to ensure that you are supported to complete your assessment in a way which best meets your needs while still meeting the requirements of the unit of competency.
Safety
Regardless of the training or assessment setting, you must always work safely and comply with legislative requirements. You must also wear appropriate personal protective equipment as required.
Policies and procedures
The information in this guide is general in nature and should always be read in conjunction with Rockford College’s and (where relevant) workplace’s policies and procedures.
Icons
Icons are used throughout the Hospitality Works series to indicate important information.
Trainer Guide icons
| This icon indicates that there is potential overlap with information in other units. | |
| | This icon indicates that there is a Fact Sheet with useful information for this topic. |
Assessor Guide icons
| This information indicates that you will need to read information about a task and that you may need to seek further clarification or advice before beginning an assessment. | |
| This icon shows that you will need to meet with your assessor (and possibly other students) to complete a meeting or role play. | |
| This icon shows that you will need to communicate via email or send documents via email. | |
| This icon indicates that you will need to submit an item of evidence. | |
| This icon indicates that you will need to demonstrate cookery techniques or other hospitality related skills. | |
| This icon indicates that you will need to complete a practical element during a task which may include research, developing documents, brainstorming ideas and so on. | |
| i | This icon indicates that information is provided about completing or submitting your assessment. |
Service periods
You will find frequent references to ‘service periods’ throughout the Student Assessment Tasks. You will need to understand what a service period is to ensure that you fulfil your assessment requirements.
What is a service period?
The SIT, Tourism, Travel and Hospitality Training Package tells us that, for the purpose of assessment, service periods do not necessarily align with shift periods worked. For example, a service period in a hospitality environment such as a restaurant may be a breakfast service, lunch service or dinner service. A shift worked in a restaurant may incorporate one or more of these service periods.
So, you may work a shift that incorporates a breakfast service and a lunch service and although this is one ‘shift’ worked, it may be used for two service periods. However, the two service periods must be clearly defined and the start/set-up and finish/close of each service period must be clearly identified whenever you are documenting a service period for the purposes of assessment.
2: Preparing for Hospitality assessment
Preparing for assessment
Much of the quality of your assessment relies on the planning and preparation that you do. Take the time to:
- carefully read through the whole of the assessment task and each of the supporting documents
- ensure that you are clear about what it is that you are expected to do. Ask your assessor for clarification if you have any questions at all
- be clear on the time limits and due dates for each task
- ensure that you have completed a Student Assessment Agreement for every unit of competency.
Understand expectations
You will find specific advice at the start of each assessment which will guide you in how to complete each assessment task. Make sure that you take the time to read this advice and to clarify any legislative and Rockford College requirements before proceeding with assessment.
Always ensure that you are clear about what is expected of you. If you need support, advice or assistance, speak to your trainer, your assessor or your workplace supervisor.
Time limits and due dates
Your assessor will provide you with a due date for each assessment task. In some cases, you will also be required to complete an assessment within a set time limit (particularly in the case of written Knowledge Question tasks). In Appendix A of this User Guide, you will find a table showing the time- limits (where relevant) for your assessment tasks. You will also find space to write the due dates for each task.
Reasonable adjustment
You are encouraged to consult with your assessor prior to attempting an assessment task if you have a learning need or issue that you require additional support with or which may hinder your ability to successfully complete the assessment.
Student assessment agreements
Before starting the assessment for each unit of competency, you must complete, sign and submit a Student Assessment Agreement. Your assessor will countersign the agreement and keep it on file according to Rockford College’s policies and procedures. A Student Assessment Agreement has been included in Appendix C of this document.
3: Undertaking assessment
Types of assessment
The Student Assessment Tasks incorporate a range of assessment styles including:
- knowledge questions
- research tasks
- assessor observations
- student logbooks
- projects, which may include case studies
- role plays.
Knowledge questions
Knowledge questions are designed to help you to demonstrate the knowledge which you have acquired during the unit. Knowledge questions can be completed in a variety of ways including:
- in a traditional, closed-book exam style setting in the classroom
- in an open-book setting in the classroom. This means that you can draw on your learning materials and other resources to answer questions
- in an open-book setting in your own time
- via Rockford College’s learning management system (LMS)
- as verbal questions if required for the purposes of reasonable adjustment.
You should also refer to the section on Completing Written Assessment Tasks below for additional information.
Research tasks
Research tasks are provided to help you to demonstrate your ability to conduct and analyse research or to gather information. They also help you demonstrate your knowledge about a particular topic.
When completing research tasks, consider the following tips.
- Ensure that you accurately quote your sources (including on-line sources).
- Use information from reliable, relevant sources.
- Use information sources that are current (while there are exceptions, a good guide is not more than six years old).
You should also refer to the section on Completing Written Assessment Tasks below for additional information.
Assessor observations
Assessor observations are used where the unit of competency requires that you must be observed by an assessor demonstrating the skills and knowledge that you have learnt during your course. Before being observed, make sure that you read through the task information so that you understand what it is that you must demonstrate. Your assessor will advise you of when you will be observed for the purposes of assessment.
Student logbooks
For some of the practical units, you will be required to complete a Student Logbook. Student Logbooks support you to provide evidence that you have completed the range of cooking tasks required by each unit. They incorporate preparation and planning templates, checklists, reflective reports, third-party reports and supervisor/trainer declarations. Ensure that you:
- read through each logbook and understand your requirements
- complete each logbook neatly
- stay up to date
- work with your trainer/supervisor to ensure that they complete their sections
- don’t submit your logbooks until all sections are completed.
Projects
Projects are provided to help you demonstrate a range of knowledge and skills that you have developed during your course. They may be completed in your own workplace, in a simulated workplace, in the classroom or in your own time. Supporting templates and resources are usually provided to help you.
You should also refer to the section on Completing Written Assessment Tasks below for additional information.
Role plays
Role plays are used to assess your knowledge and skills where you don’t have the benefit of a workplace or where it would be inappropriate to assess the particular skill in your workplace. They are usually carried out in a simulated workplace environment.
When participating in role plays, ensure that you behave as you would in real workplace. You will find more information about simulated workplaces below.
Simulated workplace environments
Many of the student assessment tasks that you undertake throughout your course will take place in a simulated workplace environment. Simulated workplace tasks are designed to:
- reflect real life work tasks
- are assessed using criteria that relate to the quality of work expected by the hospitality, travel and tourism industry
- use authentic workplace documentation
- require you to work as part of a team
- involve the use of standard, workplace equipment
- require you to consider usual workplace constraints such as time and budgets.
You should therefore ensure that you treat simulated workplaces as real workplaces for the purposes of assessment by:
- communicating professionally, using industry standard language and terminology
- adhering to an appropriate level of dress and behaviour
- working in a way which is customer focused
- completing group work in a professional, team-oriented way
- behaving in a way which is consistent with current industry practice.
Assessment task cover sheets
You must submit a completed, signed Assessment Task Cover Sheet with each assessment. An Assessment Task Cover Sheet is included in Appendix B of this User Guide.
Submission instructions
The format that you will submit tasks in will vary, depending on the task. Some might require hand- written responses, some will require submission of electronic files and others will require emails. You will find specific instructions with each task. You will also find a summary in Appendix A.
File-naming conventions
It is important that you use a consistent file-naming convention for each file that you submit. For all files that you submit throughout the assessment for this course, use the following convention:
competency code task number student name date
For example: SITHCCC001 AT1 Student Name 25-04-2021
Completing written assessment tasks
The following advice applies to completing all types of written assessment (for example, knowledge questions, research reports, projects and so on).
- You should always apply the documentation principles that you have learned throughout your course when answering written questions, completing assessment tasks and presenting reports. In particular, you should:
- use clear, non-discriminatory language
- use business-like language.
- Read each question carefully and focus on answering it in full. For example, if the question asks you to list five of something, ensure that you provide five examples.
Written response guidance
- Knowledge questions and other tasks which require a written response use a range of
“instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of responses expected.
- Note that the following guidance is the minimum level of response required.
Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences.
Generally, you are expected to write a response one or two paragraphs long.
Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.
Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.
Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.
Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis.
Generally, you are expected to write a response one or two paragraphs long.
Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.
List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.
Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.
Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.
4: Following assessment
As you complete and submit each assessment task, your assessor will mark it and complete the Assessment Task Cover Sheet. The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U).
If your work has been assessed as being not satisfactory, your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per Rockford College’s re- assessment policy.
Depending on the task, this may include
- resubmitting incorrect answers to questions (such as knowledge questions and case studies)
- resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
- redoing a role play after being provided with appropriate feedback about your performance
- being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.
Your assessor will provide you with an appropriate timeframe in which to resubmit your work, according to Rockford College’s reassessment policy and procedure.
Right of appeal
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You should refer to Rockford College’s assessment appeals process for more information.
Appendix A – Assessment task information
Assessment task information (Refer to course planner)
Appendix B – Assessment task – Cover sheet
Assessment Task – Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
¨ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
¨ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
¨ I have correctly referenced all resources and reference texts throughout these assessment tasks.
| Student name & ID | |
| Unit Code and Name | |
| Student signature | |
| Date |
Assessor declaration
¨ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
| Assessor name | ||||
| Assessor signature | ||||
| Date | ||||
| Assessment outcome | S | NS | DNS | Resubmission Y N |
Feedback
Student result response
¨ My performance in this assessment task has been discussed and explained to me.
¨ I would like to appeal this assessment decision.
| Student signature | |
| Date |
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Appendix C – Student assessment agreement
Student assessment agreement
Make sure you read through the assessments in your student assessment booklet before you fill out and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
| Have you read the assessment requirements for this unit? | Yes | No |
| Do you understand the requirements of the assessments for this unit? | Yes | No |
| Do you agree to the way in which you are being assessed | Yes | No |
| Do you have any specific needs that should be considered | Yes | No |
| If so, explain these in the space below. |
Do you understand your rights to reassessment? ¨ Yes ¨ No
Do you understand your right to appeal the decisions made in an assessment?
- Yes ¨ No
| Student name | |
| Student ID number | |
| Student signature | |
| Date | |
| Assessor name | |
| Assessor signature | |
| Date |
Visit:https://auspali.info/
Also visit:https://www.notesnepal.com/archives/767
YOUR COMMENT