SITHIND002 Use Information On The Hospitality Industry :
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| STUDENT ASSESSMENT BOOKLET SIT40516 Certificate IV in Commercial Cookery SITHIND002 Source and use information on the hospitality industry |
Student name: ______________________________________________________________________________
Student ID: _________________________________________________________________________________
| CONTENTS |
Student Assessment Agreement 4
Cover Sheet – Assessment Task 1. 5
Assessment Task 1: Written questions. 7
Cover Sheet – Assessment Task 2. 13
Assessment Task 2: Research project 15
Part A – Structure and operation of the hospitality industry. 15
Part B – Employment opportunities. 19
Part C – Current issues and trends. 22
Part D – Quality assurance. 25
Cover Sheet – Assessment Task 3. 27
Assessment Task 3: Share information with colleagues. 29
Part A – Present and discuss information with a colleague. 29
Part B – Discuss information that has been presented. 30
About your assessments
How to submit your assessments
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, sign the Student Assessment Agreement page and provide it to your assessor who will countersign it.
Keep a copy of all of your work for your personal records, as the work submitted to your assessor will not be returned to you.
When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.
Assessment Task Cover Sheet
Assessment appeals
| Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments. If there is anything that you are unsure of, consult your assessor prior to signing this agreement. | ||
| Have you read and understood what is required of you in terms of assessment? | ☒ Yes | ☐ No |
| Do you understand the requirements of this assessment? | ☒ Yes | ☐ No |
| Do you agree to the way in which you are being assessed? | ☒ Yes | ☐ No |
| Do you understand your rights to re-assessment? | ☒ Yes | ☐ No |
| Do you understand your rights to appeal the decisions made in an assessment? | ☒ Yes | ☐ No |
| Do you have any special needs or considerations to be made for this assessment? If yes, what are they? _____________________________________________________________________________________________ | ☐ Yes | ☒ No |
| Student name | |
| Student ID number | |
| Student signature | |
| Date | 17/10/2022 |
| Assessor name | Noreen Altaf |
| Assessor signature | |
| Date | 17/10/2022 |
* While submitting or assessing the digital version of this Student Assessment Booklet, writing your name and/or adding an e-signature in the signature places in this document, wherever applicable, will constitute your consent and signature.
* If you are submitting your assessment in digital format, please name the file as “UnitCode_ANIEID_FirstName”.
☒ These answers and tasks are my own work. None of this work has been completed by any other person.
☒ I have not cheated or plagiarised the work or colluded with any other student/s.
☒ I have correctly referenced all resources and reference texts throughout these assessment tasks.
☒ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
| Student name | |
| Student ID number | |
| Student signature | |
| Date | 28/10/2022 |
| The student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. | ☒ Yes ☐ No | |||
| Did the student provide a sufficient and clear answer or response that addresses the questions or requirements of this task? | ☒ Yes ☐ No | |||
| Detail Feedback: (Assessor: Please outline your feedback in the section below after completing the Assessment Record Tool document for this task) While providing feedback on this task, please ensure that: | ||||
| Assessment Outcome | ☐ Satisfactory ☐ Not Satisfactory | Resubmission | ☐ Yes ☒ No | |
| Assessor Name | Noreen Altaf | |||
| Assessor Signature | ||||
| Date | 28/10/2022 | |||
☒ My performance in this assessment task has been discussed and explained to me.
☐ I would like to appeal this assessment decision.
| Student signature | |
| Date | 28/10/2022 |
A copy of this cover sheet must be supplied to the office and kept in the student file, along with the completed Assessment Record Tool, with the assessment evidence.
Task summary
Resources and equipment required to complete this task
- Access to textbooks and other learning materials.
- Access to a computer, printer, Internet and email software (if required).
When and where do I need to complete this task?
- This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
- Your assessor will provide you with the due date for this assessment.
What do I need to submit?
- Your answers to each question in this task.
Instructions
- This is an open book test – you can use your learning materials as reference.
- You must answer all questions in this task correctly.
- You must answer the questions by typing your answers in Microsoft Word or a similar program – your assessor will advise as to whether you must email them your completed assessment, submit the file on a USB drive or hand in a hard copy.
Question 1
- Describe two new products that are available to consumers of hospitality products.
| 1 | |
| 2 |
- Describe two new techniques that are available in the hospitality industry.
| 1 | |
| 2 |
- Describe two new technologies that are available in the hospitality industry.
| 1 | |
| 2 |
- Describe two new services that are available in the hospitality industry.
| 1 | |
| 2 |
Question 2
Question 3
- Where would you go to find out information about the following:
- Code of practice for manual handling
- Australian Tourist Accreditation Program
- Information about the hotel industry in Australia
- Information about how to deal with a tricky issue that has come up in your workplace.
- Plain English explanation of the requirements of legislation relevant to the hospitality industry.
- Requirements for training in food handling
- Union membership for hospitality workers:
- Provide an example of a hospitality industry journal.
- Provide an example of a media article that provides information about trends in hospitality.
- Provide two opportunities that hospitality workers have to network within their industry.
| 1 | |
| 2 |
- Provide an example of a time where you have had a personal experience that has influenced how you would like to conduct your own practice as a hospitality manager.
Question 4
Question 5
- Supplier of a product
- A person from the liquor licencing authority who provides information on how to comply with requirements.
- A public health inspector who has come to audit your kitchen.
- Sales person who has come in unannounced.
| You are working in a restaurant where food and alcohol is served. A supplier has made a delivery but also asks you to give your supervisor a bag full of chocolates that are to be given out to customers as part of a promotion within the restaurant. A co-worker has seen the bag of chocolates and decides to take some for herself as they are her favourite brand. |
Question 7
| You are working in a hotel which contains a gaming room. Two men approach you at the bar and while you are serving them, they ask you a number of questions. These questions were general at first but then they became more specific. They asked you the following questions: Has this hotel got a gaming venue?Where is it?What time does it close?Does it have a back door?Does it have security?How much money do people gamble every day?When the machines are emptied, how is the money handled? |
Question 8
Question 9
- Is the manager acting legally? Why/why not?
- What options do applicants for the job have to get a fair deal?
☒ These answers and tasks are my own work. None of this work has been completed by any other person.
☒ I have not cheated or plagiarised the work or colluded with any other student/s.
☒ I have correctly referenced all resources and reference texts throughout these assessment tasks.
☒ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
| Student name | |
| Student ID number | |
| Student signature | |
| Date | 17/10/2022 |
| The student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. | ☒ Yes ☐ No | |||
| Did the student provide a sufficient and clear answer or response that addresses the questions or requirements of this task? | ☒ Yes ☐ No | |||
| Detail Feedback: (Assessor: Please outline your feedback in the section below after completing the Assessment Record Tool document for this task) While providing feedback on this task, please ensure that: | ||||
| Assessment Outcome | ☐ Satisfactory ☐ Not Satisfactory | Resubmission | ☐ Yes ☒ No | |
| Assessor Name | Noreen Altaf | |||
| Assessor Signature | ||||
| Date | 28/10/2022 | |||
☒ My performance in this assessment task has been discussed and explained to me.
☐ I would like to appeal this assessment decision.
| Student signature | |
| Date | 28/10/2022 |
A copy of this cover sheet must be supplied to the office and kept in the student file, along with the completed Assessment Record Tool, with the assessment evidence.
Task summary
Resources and equipment required to complete this task
When and where should the task be completed?
What needs to be submitted?
Instructions
Use the following table to document each sector’s main functions, key characteristics (eg types of customers, hours of operation, types of employment and employment patterns, customer expectations) and the types of products or services provided.
| Hospitality sector: | Accommodation |
| Functions: | |
| Key characteristics: | |
| Products and services: |
| Hospitality sector: | Food services |
| Functions: | |
| Key characteristics: | |
| Products and services: |
| Hospitality sector: | Beverage services |
| Functions: | |
| Key characteristics: | |
| Products and services: |
| Hospitality sector: | Casinos |
| Functions: | |
| Key characteristics: | |
| Products and services: |
| Cite your sources here: |
| Hospitality sector: | Accommodation |
| Example of business: | |
| Key characteristics: | |
| Products and services: |
| Hospitality sector: | Food service |
| Example of business: | |
| Key characteristics: | |
| Products and services: |
| Hospitality sector: | Beverage service |
| Example of business: | |
| Key characteristics: | |
| Products and services: |
| Hospitality sector: | Casino |
| Example of business: | |
| Key characteristics: | |
| Products and services: |
| Cite your sources here: |
| Business (from A2) | Five related industry areas |
Research the professional organisations available that support businesses such as Marino Enterprises and answer the following questions.
The legislation that you identify may be National legislation or the State legislation of the State or Territory in which you are studying.
| Area of law | Liquor control |
| Legislation title | |
| General purpose of the legislation and its provisions |
| Area of law | Gambling regulation |
| Legislation title | |
| General purpose of the legislation and its provisions |
| Area of law | Food hygiene |
| Legislation title | |
| General purpose of the legislation and its provisions |
| Area of law | Fair work |
| Legislation title | |
| General purpose of the legislation and its provisions |
| Area of law | Workplace health and safety |
| Legislation title | |
| General purpose of the legislation and its provisions |
| Area of law | Anti-discrimination |
| Legislation title | |
| General purpose of the legislation and its provisions |
Choose five job roles from each of the four industry sectors. Write a short report for each job that you could give to a person who is interest in employment in the hospitality industry. Each report must include:
Use a wide variety of sources for your research, including your text book and the internet. Make sure you cite the sources of your information using the Harvard style.
| Accommodation sector – job role | |
| What is the job role? | |
| Typical duties of this role | |
| Workplace award | |
| Training required | |
| Desired characteristics | |
| Future career pathways | |
| Food sector – job role | |
| What is the job role? | |
| Typical duties of this role | |
| Workplace award | |
| Training required | |
| Desired characteristics | |
| Future career pathways | |
| Beverage services sector – job role | |
| What is the job role? | |
| Typical duties of this role | |
| Workplace award | |
| Training required | |
| Desired characteristics | |
| Future career pathways | |
| Casino sector – job role | |
| What is the job role? | |
| Typical duties of this role | |
| Workplace award | |
| Training required | |
| Desired characteristics | |
| Future career pathways | |
| Cite your sources here: |
| 1 | |
| 2 | |
| 3 | |
| 4 | |
| 5 | |
| 6 |
| Her hourly pay | |
| Hourly pay rate when working Monday to Friday between 7pm to midnight | |
| Hourly pay rate when working Monday to Friday between midnight and 7am | |
| Hourly pay rate when working on a Saturday | |
| Hourly pay rate when working on a Sunday | |
| Hourly pay rate when working on a Public Holiday |
| Current issues and trends Potential impact on Marino Enterprises | |
| Social influences | |
| Current issues | |
| Trends | |
| Potential impact on Marino Enterprises | |
| Political influences | |
| Current issues | |
| Trends | |
| Potential impact on Marino Enterprises | |
| Economic influences | |
| Current issues | |
| Trends | |
| Potential impact on Marino Enterprises | |
| Technological influences | |
| Current issues | |
| Trends | |
| Potential impact on Marino Enterprises | |
| Environmental influences | |
| Current issues | |
| Trends | |
| Potential impact on Marino Enterprises | |
| Legal influences | |
| Current issues | |
| Trends | |
| Potential impact on Marino Enterprises | |
| Cite your sources here: |
| Discussion with experienced industry personnel | |
| Industry accreditation operators | |
| Industry associations and organisations | |
| Industry journals, reference books and seminars | |
| Libraries and media | |
| Networking with colleagues and suppliers | |
| Personal observation and experience | |
| Plain English documents issued by government regulators that describe laws relevant to the hospitality industry | |
| Training courses you have attended | |
| Unions | |
| Developers of codes of conduct or ethics |
If there are no online ratings available, select another similar venue.
| What is the social media site? | ||
| How many reviews are there for this venue on this site? | ||
| What are the overall ratings? | Excellent Very Good Average Poor Terrible | |
| If this was your business, what information would you find useful from these reviews? | ||
| If this was your business, what day-to-day action would you take to manage and respond to on-line feedback? | ||
| Type of technology | Name and brief description of technology | Advantages to using this technology in Marino Enterprises | Barriers to using technology | Reference – provide supplier’s website reference |
Conduct research to identify an example of the following industry-based initiatives that promote quality assurance:
| Name of scheme | |
| Body responsible for this scheme | |
| Description of the scheme | |
| What benefit (if any) would this scheme have to Marino Enterprises |
| Name of code | |
| Body responsible for this code | |
| Description of the code | |
| What benefit (if any) would this code have to Marino Enterprises |
| Name of training program | |
| Training organisation that offers this training | |
| Description of the training | |
| What benefit (if any) would this training be to Marino Enterprises |
| ☐ |
☒ These answers and tasks are my own work. None of this work has been completed by any other person.
☒ I have not cheated or plagiarised the work or colluded with any other student/s.
☒ I have correctly referenced all resources and reference texts throughout these assessment tasks.
☒ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
| Student name | |
| Student ID number | |
| Student signature | |
| Date | 17/10/2022 |
| The student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. | ☒ Yes ☐ No | |||
| Did the student provide a sufficient and clear answer or response that addresses the questions or requirements of this task? | ☒ Yes ☐ No | |||
| Detail Feedback: (Assessor: Please outline your feedback in the section below after completing the Assessment Record Tool document for this task) While providing feedback on this task, please ensure that: | ||||
| Assessment Outcome | ☐ Satisfactory ☐ Not Satisfactory | Resubmission | ☐ Yes ☒ No | |
| Assessor Name | Noreen Altaf | |||
| Assessor Signature | ||||
| Date | 28/10/2022 | |||
☒ My performance in this assessment task has been discussed and explained to me.
☐ I would like to appeal this assessment decision.
| Student signature | |
| Date | 28/10/2022 |
A copy of this cover sheet must be supplied to the office and kept in the student file, along with the completed Assessment Record Tool, with the assessment evidence.
Task summary
Resources and equipment required to complete this task
When and where do I need to complete this task?
What do I need to submit?
Instructions:
Your assessor will observe you during this part of the assessment.
| Written Notes: |
| Part A – you do not need to submit anything | |
| Part B – Written notes | ☐ |
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