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SITHIND002 Use Information On The Hospitality Industry

17 April 2023 11:05 AM | UPDATED 10 months ago

SITHIND002 Use Information On The Hospitality Industry :

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SITHIND002 Use Information On The Hospitality Industry
SITHIND002 Use Information On The Hospitality Industry
     
STUDENT ASSESSMENT BOOKLET SIT40516 Certificate IV in Commercial Cookery SITHIND002 Source and use information on the hospitality industry

Student name: ______________________________________________________________________________

Student ID: _________________________________________________________________________________

CONTENTS

Assessment overview. 3

Student Assessment Agreement 4

Cover Sheet – Assessment Task 1. 5

Assessment Task 1: Written questions. 7

Cover Sheet – Assessment Task 2. 13

Assessment Task 2: Research project 15

Part A – Structure and operation of the hospitality industry. 15

Part B – Employment opportunities. 19

Part C – Current issues and trends. 22

Part D – Quality assurance. 25

Cover Sheet – Assessment Task 3. 27

Assessment Task 3: Share information with colleagues. 29

Part A – Present and discuss information with a colleague. 29

Part B – Discuss information that has been presented. 30

Assessment overview

About your assessments

Written questions
Research projectPart A – Structure and operation of the hospitality industryPart B – Employment opportunitiesPart C – Current issues and trendsPart D – Quality assurance.
Share information with colleaguesPart A – Share and discuss information with a colleaguePart B – Ask questions and discuss issues about your colleague’s presentation. 

How to submit your assessments

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, sign the Student Assessment Agreement page and provide it to your assessor who will countersign it.

Keep a copy of all of your work for your personal records, as the work submitted to your assessor will not be returned to you.

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submission can be found at the beginning of each assessment task.

Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Assessment Task Cover Sheet

Assessment appeals

Student Assessment Agreement
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.   If there is anything that you are unsure of, consult your assessor prior to signing this agreement.  
Have you read and understood what is required of you in terms of assessment?☒   Yes☐  No
Do you understand the requirements of this assessment?           ☒   Yes☐  No
Do you agree to the way in which you are being assessed?☒   Yes☐  No
Do you understand your rights to re-assessment?☒   Yes☐  No
Do you understand your rights to appeal the decisions made in an assessment?☒   Yes☐  No
Do you have any special needs or considerations to be made for this assessment?  If yes, what are they?  _____________________________________________________________________________________________☐   Yes☒  No
   
Student name 
Student ID number 
Student signature 
Date17/10/2022
Assessor nameNoreen Altaf
Assessor signature 
Date17/10/2022

* While submitting or assessing the digital version of this Student Assessment Booklet, writing your name and/or adding an e-signature in the signature places in this document, wherever applicable, will constitute your consent and signature.

* If you are submitting your assessment in digital format, please name the file as “UnitCode_ANIEID_FirstName”.

Cover Sheet – Assessment Task 1

☒ These answers and tasks are my own work. None of this work has been completed by any other person.

☒ I have not cheated or plagiarised the work or colluded with any other student/s.

☒ I have correctly referenced all resources and reference texts throughout these assessment tasks.

☒ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student name 
Student ID number 
Student signature 
Date28/10/2022
The student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.☒ Yes      ☐ No
Did the student provide a sufficient and clear answer or response that addresses the questions or requirements of this task?☒ Yes      ☐ No
Detail Feedback: (Assessor: Please outline your feedback in the section below after completing the Assessment Record Tool document for this task) While providing feedback on this task, please ensure that:
           
Assessment Outcome☐ Satisfactory    ☐ Not SatisfactoryResubmission☐ Yes   ☒ No
Assessor NameNoreen Altaf
Assessor Signature 
Date28/10/2022

☒ My performance in this assessment task has been discussed and explained to me.

☐ I would like to appeal this assessment decision.

Student signature 
Date28/10/2022

A copy of this cover sheet must be supplied to the office and kept in the student file, along with the completed Assessment Record Tool, with the assessment evidence.

Assessment Task 1: Written questions

Task summary

Resources and equipment required to complete this task

  • Access to textbooks and other learning materials.
  • Access to a computer, printer, Internet and email software (if required).

When and where do I need to complete this task?

  • This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
  • Your assessor will provide you with the due date for this assessment.

What do I need to submit?

  • Your answers to each question in this task.

Instructions

  • This is an open book test – you can use your learning materials as reference.
  • You must answer all questions in this task correctly.
  • You must answer the questions by typing your answers in Microsoft Word or a similar program – your assessor will advise as to whether you must email them your completed assessment, submit the file on a USB drive or hand in a hard copy.

Question 1

  1. Describe two new products that are available to consumers of hospitality products.
1 
2 
  • Describe two new techniques that are available in the hospitality industry.
1 
2 
  • Describe two new technologies that are available in the hospitality industry.
1 
2 
  • Describe two new services that are available in the hospitality industry.
1 
2 

Question 2

Question 3

  1. Where would you go to find out information about the following:
  2. Code of practice for manual handling
 
  • Australian Tourist Accreditation Program
 
  • Information about the hotel industry in Australia
 
  • Information about how to deal with a tricky issue that has come up in your workplace.
 
  • Plain English explanation of the requirements of legislation relevant to the hospitality industry.
 
  • Requirements for training in food handling
 
  • Union membership for hospitality workers:
 
  • Provide an example of a hospitality industry journal.
   
  • Provide an example of a media article that provides information about trends in hospitality.
   
  • Provide two opportunities that hospitality workers have to network within their industry.
1 
2 
  • Provide an example of a time where you have had a personal experience that has influenced how you would like to conduct your own practice as a hospitality manager.
     

Question 4

       

Question 5

  1. Supplier of a product
   
  • A person from the liquor licencing authority who provides information on how to comply with requirements.
   
  • A public health inspector who has come to audit your kitchen.
   
  • Sales person who has come in unannounced.
   

Question 6

You are working in a restaurant where food and alcohol is served. A supplier has made a delivery but also asks you to give your supervisor a bag full of chocolates that are to be given out to customers as part of a promotion within the restaurant. A co-worker has seen the bag of chocolates and decides to take some for herself as they are her favourite brand.
       

Question 7

You are working in a hotel which contains a gaming room. Two men approach you at the bar and while you are serving them, they ask you a number of questions. These questions were general at first but then they became more specific. They asked you the following questions: Has this hotel got a gaming venue?Where is it?What time does it close?Does it have a back door?Does it have security?How much money do people gamble every day?When the machines are emptied, how is the money handled?
       

Question 8

           

Question 9

  1. Is the manager acting legally? Why/why not?
     
  • What options do applicants for the job have to get a fair deal?
       
Cover Sheet – Assessment Task 2

☒ These answers and tasks are my own work. None of this work has been completed by any other person.

☒ I have not cheated or plagiarised the work or colluded with any other student/s.

☒ I have correctly referenced all resources and reference texts throughout these assessment tasks.

☒ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student name 
Student ID number 
Student signature 
Date17/10/2022
The student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.☒ Yes      ☐ No
Did the student provide a sufficient and clear answer or response that addresses the questions or requirements of this task?☒ Yes      ☐ No
Detail Feedback: (Assessor: Please outline your feedback in the section below after completing the Assessment Record Tool document for this task) While providing feedback on this task, please ensure that:
           
Assessment Outcome☐ Satisfactory    ☐ Not SatisfactoryResubmission☐ Yes   ☒ No
Assessor NameNoreen Altaf
Assessor Signature 
Date28/10/2022

☒ My performance in this assessment task has been discussed and explained to me.

☐ I would like to appeal this assessment decision.

Student signature 
Date28/10/2022

A copy of this cover sheet must be supplied to the office and kept in the student file, along with the completed Assessment Record Tool, with the assessment evidence.

Assessment Task 2: Research project

Task summary

Resources and equipment required to complete this task

When and where should the task be completed?

What needs to be submitted?

Instructions

Part A – Structure and operation of the hospitality industry

Use the following table to document each sector’s main functions, key characteristics (eg types of customers, hours of operation, types of employment and employment patterns, customer expectations) and the types of products or services provided.

Hospitality sector:Accommodation
Functions: 
Key characteristics: 
Products and services: 
Hospitality sector:Food services
Functions: 
Key characteristics: 
Products and services: 
Hospitality sector:Beverage services
Functions: 
Key characteristics: 
Products and services: 
Hospitality sector:Casinos
Functions: 
Key characteristics: 
Products and services: 
Cite your sources here:  
Hospitality sector:Accommodation
Example of business: 
Key characteristics: 
Products and services: 
Hospitality sector:Food service
Example of business: 
Key characteristics: 
Products and services: 
Hospitality sector:Beverage service
Example of business: 
Key characteristics: 
Products and services: 
Hospitality sector:Casino
Example of business: 
Key characteristics: 
Products and services: 
Cite your sources here:    
Business (from A2)Five related industry areas
  
  
  
  

Research the professional organisations available that support businesses such as Marino Enterprises and answer the following questions.

   
   
   
     

The legislation that you identify may be National legislation or the State legislation of the State or Territory in which you are studying.

Area of lawLiquor control
Legislation title 
General purpose of the legislation and its provisions 
Area of lawGambling regulation
Legislation title 
General purpose of the legislation and its provisions 
Area of lawFood hygiene
Legislation title 
General purpose of the legislation and its provisions 
Area of lawFair work
Legislation title 
General purpose of the legislation and its provisions 
Area of lawWorkplace health and safety
Legislation title 
General purpose of the legislation and its provisions 
Area of lawAnti-discrimination
Legislation title 
General purpose of the legislation and its provisions 
 
 
 
 
 
 
 
 
 
 
Part B – Employment opportunities

Choose five job roles from each of the four industry sectors. Write a short report for each job that you could give to a person who is interest in employment in the hospitality industry.  Each report must include:

Use a wide variety of sources for your research, including your text book and the internet. Make sure you cite the sources of your information using the Harvard style.

Accommodation sector – job role
What is the job role? 
Typical duties of this role 
Workplace award 
Training required 
Desired characteristics 
Future career pathways 
Food sector – job role
What is the job role? 
Typical duties of this role 
Workplace award 
Training required 
Desired characteristics 
Future career pathways 
Beverage services sector – job role
What is the job role? 
Typical duties of this role 
Workplace award 
Training required 
Desired characteristics 
Future career pathways 
Casino sector – job role
What is the job role? 
Typical duties of this role 
Workplace award 
Training required 
Desired characteristics 
Future career pathways 
Cite your sources here:  
1 
2 
3 
4 
5 
6 
Her hourly pay 
Hourly pay rate when working Monday to Friday between 7pm to midnight 
Hourly pay rate when working Monday to Friday between midnight and 7am 
Hourly pay rate when working on a Saturday 
Hourly pay rate when working on a Sunday 
Hourly pay rate when working on a Public Holiday 

Part C – Current issues and trends
Current issues and trends Potential impact on Marino Enterprises
Social influences
Current issues 
Trends 
Potential impact on Marino Enterprises 
Political influences
Current issues 
Trends 
Potential impact on Marino Enterprises 
Economic influences
Current issues 
Trends 
Potential impact on Marino Enterprises 
Technological influences
Current issues 
Trends 
Potential impact on Marino Enterprises 
Environmental influences
Current issues 
Trends 
Potential impact on Marino Enterprises 
Legal influences
Current issues 
Trends 
Potential impact on Marino Enterprises 
Cite your sources here:    
Discussion with experienced industry personnel   
Industry accreditation operators   
Industry associations and organisations   
Industry journals, reference books and seminars   
Libraries and media   
Networking with colleagues and suppliers 
Personal observation and experience 
Plain English documents issued by government regulators that describe laws relevant to the hospitality industry 
Training courses you have attended   
Unions   
Developers of codes of conduct or ethics 

If there are no online ratings available, select another similar venue.

What is the social media site? 
How many reviews are there for this venue on this site? 
What are the overall ratings?Excellent Very Good Average Poor Terrible 
If this was your business, what information would you find useful from these reviews? 
If this was your business, what day-to-day action would you take to manage and respond to on-line feedback? 
Type of technologyName and brief description of technologyAdvantages to using this technology in Marino EnterprisesBarriers to using technologyReference – provide supplier’s website reference
     
     
     
     
     
Part D – Quality assurance

Conduct research to identify an example of the following industry-based initiatives that promote quality assurance:

Name of scheme 
Body responsible for this scheme 
Description of the scheme 
What benefit (if any) would this scheme have to Marino Enterprises 
Name of code 
Body responsible for this code 
Description of the code 
What benefit (if any) would this code have to Marino Enterprises 
Name of training program 
Training organisation that offers this training 
Description of the training 
What benefit (if any) would this training be to Marino Enterprises 
Cover Sheet – Assessment Task 3

☒ These answers and tasks are my own work. None of this work has been completed by any other person.

☒ I have not cheated or plagiarised the work or colluded with any other student/s.

☒ I have correctly referenced all resources and reference texts throughout these assessment tasks.

☒ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student name 
Student ID number 
Student signature 
Date17/10/2022
The student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.☒ Yes      ☐ No
Did the student provide a sufficient and clear answer or response that addresses the questions or requirements of this task?☒ Yes      ☐ No
Detail Feedback: (Assessor: Please outline your feedback in the section below after completing the Assessment Record Tool document for this task) While providing feedback on this task, please ensure that:
             
Assessment Outcome☐ Satisfactory    ☐ Not SatisfactoryResubmission☐ Yes   ☒ No
Assessor NameNoreen Altaf
Assessor Signature 
Date28/10/2022

☒ My performance in this assessment task has been discussed and explained to me.

☐ I would like to appeal this assessment decision.

Student signature 
Date28/10/2022

A copy of this cover sheet must be supplied to the office and kept in the student file, along with the completed Assessment Record Tool, with the assessment evidence.

Assessment Task 3: Share information with colleagues

Task summary

Resources and equipment required to complete this task

When and where do I need to complete this task?

What do I need to submit?

Part A – Present and discuss information with a colleague

Instructions:

Part B – Discuss information that has been presented

Your assessor will observe you during this part of the assessment.

Written Notes:        
Part A – you do not need to submit anything
Part B – Written notes

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For solution: +610482078788

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