ICTICT517 Student Pack Assessment :
ICTICT517 Student Pack-
Unit Assessment Task
What is the purpose of this document?
The Student Pack is the document you, the student, needs to complete to demonstrate competency. This document includes the context and conditions of your assessment, the tasks to be completed by you and an outline of the evidence to be gathered.
The information includes the following:
- Information related to the unit of competency
- Guidelines and instructions to complete each task and activity
- A student evaluation form
Student Evaluation Form
These documents are designed after conducting thorough industry consultation. Students are encouraged to evaluate this document and provide constructive feedback to their training organisation if they feel that this document can be improved.
Link to other unit documents
- The Student Pack is a document for students to complete to demonstrate their competency. This document includes context and conditions of assessment, tasks to be administered to the student, and an outline of the evidence to be gathered from the student.
- ● The Unit Mapping is a document that contains information and comprehensive mapping with the training package requirements.
- The Unit Requirements is a document that contains information related to the unit of competency for the Training Organisation staff and students.
Document Usage
- Australian Careers College Pty. Ltd
1. Student and trainer details
| Student details | |
| Full name: | |
| Student ID: | |
| Contact number: | |
| Email address: | |
| Trainer details | |
| Full name: | |
2. Qualification and unit of competency
| Qualification/Course/Program Details | |
| Code: | ICT50220 |
| Name: | Diploma of Information Technology |
| Unit of competency | |
| Code: | ICTICT517 |
| Name: | Match ICT needs with the strategic direction of the organisation |
3. Assessment Submission Method
| ☐ By hand to trainer/assessor ☐ By email to trainer/assessor ☐ Online submission via Learning Management System (LMS) ☐ Any other method _________________________________________________ (Please describe here) |
4. Student declaration
| I have read and understood the information in the Unit Requirements prior to commencing this Student PackI certify that the work submitted for this assessment pack is my own. I have clearly referenced any sources used in my submission. I understand that a false declaration is a form of malpractice; I have kept a copy of this Student Pack and all relevant notes, attachments, and reference material that I used in the production of this Student Pack;For the purposes of assessment, I give the trainer/assessor permission to: Reproduce this assessment and provide a copy to another member of staff; and Take steps to authenticate the assessment, including communicating a copy of this assessment to a plagiarism checking service (which may retain a copy of the assessment on its database for future plagiarism checking). Student signature: ________________________________ Date: ____/_____/______________ |
5. Assessment Plan
| The student must be assessed as satisfactory in each of the following assessment methods in order to demonstrate competence in a variety of ways. | |||
| Evidence number/ Task number | Assessment method/ Type of evidence/ Task name | Sufficient evidence recorded/Outcome | |
| Assessment task 1 | Knowledge Test (KT) | S / NS (First Attempt) S / NS (Second Attempt) | |
| Assessment task 2 | Skills Test (ST) | S / NS (First Attempt) S / NS (Second Attempt) | |
| Outcome | C ☐ NYC ☐ | Date assessed: | Trainer signature: |
6. Completion of the Assessment Plan
| Your trainer is required to fill out the Assessment Plan Outcome records above, when: You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.Your work has been reviewed and assessed by your trainer/assessor.You have been assessed as either satisfactory or unsatisfactory for each assessment task within the unit of competency.You have been provided with relevant and detailed feedback. Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as: Result of Assessment (satisfactory or unsatisfactory)Student name, signature and dateAssessor name, signature and date Relevant and detailed feedback |
7. Unit Requirements
| You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack. If you have any questions regarding the information, see your trainer/assessor for further information and clarification. |
Pre-Assessment Checklist: Task 1 – Knowledge Test
| The purpose of this checklist |
| The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it. |
| Section 1: Information for Students |
| ☐ Make sure you have completed the necessary prior learning before attempting this assessment. ☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed. ☐ Make sure you understand what evidence is required to be collected and how. ☐ Make sure you know your rights and the Complaints and Appeal process. ☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix – Appendix A and negotiate these with your trainer/assessor). ☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers). ☐ Make sure that you have all the required resources needed to complete this assessment task. ☐ The due date of this assessment task is in accordance with your timetable. ☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work. ☐ The request for an extension to submit your assessment work must be made before the due date. |
| Section 2: Reasonable adjustments |
| I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox. ☐ I do require reasonable adjustment ☐ I do not require reasonable adjustment |
| Declaration (Student to complete) ☐ I confirm that the purpose and procedure of this assessment task has been clearly explained to me. ☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process. ☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment. ☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook. ☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment. ☐ I confirm that I am ready for assessment. Student Name: ______________________________________ Student Signature: ___________________________________ |
Assessment method-based instructions and guidelines: Knowledge Test
| Assessment type |
| Written Questions |
| Instructions provided to the student: |
| Assessment task description: |
| This is the first (1) assessment task you must successfully complete to be deemed competent in this unit of competency.The Knowledge Test is comprised of fifteen (15) written questions.You must respond to all questions and submit them to your Trainer/Assessor.You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this taskYou will receive your feedback within two (2) weeks, and you will be notified by your Trainer/Assessor when your results are available. |
| Applicable conditions: |
| All knowledge tests are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).You must read and respond to all questions.You may handwrite/use a computer to answer the questions.You must complete the task independently.No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor. |
| Resubmissions and reattempts: |
| Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.For more information, please refer to the Training Organisation’s Student Handbook. |
| Location: |
| This assessment task may be completed in: ☐ a classroom ☐ learning management system (i.e. Moodle), ☐ workplace, ☐ or an independent learning environment. Your trainer/assessor will provide you with further information regarding the location for completing this assessment task. |
| Instructions for answering the written questions: |
| Complete a written assessment consisting of a series of questions.You will be required to answer all the questions correctly.Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.You must write your responses in your own words.Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source. |
| Purpose of the assessment |
| This assessment task is designed to evaluate student’s knowledge essential to the ensure information and communications technology (ICT) products and systems match the strategic direction of the organisation in a range of contexts and industry settings and knowledge regarding the following: Knowledge of basic key sections of ICT project Implementation.Knowledge of approaches to solve technical problems.Knowledge of steps to evaluate the problem-solving approach in your business.Knowledge of five (5) emerging trends in ICT these days.Knowledge of basic methods to analyse current strategic plan of organisation against industry environment.Knowledge of gap analysis in ICT.Knowledge to conduct a gap analysis in ICT.Knowledge of mandatory points for creating an effective report for improvement opportunities.Knowledge of basic steps that must be followed while writing a report on proposed changes for supervisor.Knowledge of impact evaluation. |
Assessment Task 1: Knowledge Test
Provide your response to each question in the box below.
| Q1: | What are the five (5) basic key sections of ICT project Implementation? Write 50-100 for each section. | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q2: | List and explain six (6) approaches to solve technical problems? Explain each approach in 50-100 words? | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q3: | List ten (10) steps to evaluate the problem-solving approach in your business? | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q4: | Identify and explain five (5) emerging trends in ICT these days? | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q5: | Explain three (3) basic methods to analyse current strategic plan of organisation against industry environment? Write 100-200 words for each. | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q6: | What is gap analysis In ICT? Write your answer in 150-200 words? | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q7: | How can you conduct a gap analysis in ICT? Write your answer in 100-150 words. | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q8: | Identify and explain five (5) mandatory points for creating an effective report for improvement opportunities? | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q9: | What five (5) basic steps must be followed while writing a report on proposed changes for supervisor? #Explain each step in 100-150 words. | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q10: | What is impact evaluation? Explain in 100-150 words. | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q11: | Identify and explain five (5) most common difficulties in implementing an ICT project? | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q12: | Why Change Management Plan is so important when implementing ICT changes so that the objectives and implications of the change(s) are understood. Write your response in 100-200 words? | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q13: | Summarise an Action Plan in 100-200 words? | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q14: | Identify and explain five (5) benchmarks for developing action plan? | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Q15: | Identify five (5) competing and complementary methods for evaluating internal and external ICT systems and products. | Satisfactory response | |
| Yes ☐ | No ☐ | ||
| Outcome | First attempt: Outcome (make sure to tick the correct checkbox): Satisfactory (S) ☐ or Not Satisfactory (NS) ☐ Date: _______(day)/ _______(month)/ _______(year) Feedback: Second attempt: Outcome (please make sure to tick the correct checkbox): Satisfactory (S) ☐ or Not Satisfactory (NS) ☐ Date: _______(day)/ _______(month)/ _______(year) Feedback: |
| Student Declaration | I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources. I have kept a copy of all relevant notes and reference material that I used as part of my submission. I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed. All appeal options have been explained to me. |
| Student Signature | |
| Date | |
| Trainer/Assessor Name | |
| Trainer/Assessor Declaration | I hold: ☐ Vocational competencies at least to the level being delivered ☐ Current relevant industry skills ☐ Current knowledge and skills in VET, and undertake ☐ Ongoing professional development in VET I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student. |
| Trainer/Assessor Signature | |
| Date | |
| Office Use Only | The outcome of this assessment has been entered into the Student Management System on _________________ (insert date) by (insert Name) __________________________________ |
Pre-Assessment Checklist: Task 2 – Skills Test
| The purpose of this checklist |
| The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it. |
| Section 1: Information for Students |
| ☐ Make sure you have completed the necessary prior learning before attempting this assessment. ☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed. ☐ Make sure you understand what evidence is required to be collected and how. ☐ Make sure you know your rights and the Complaints and Appeal process. ☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor). ☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers). ☐ Make sure that you have all the required resources needed to complete this Assessment Task (AT). ☐ The due date of this assessment task is in accordance with your timetable. ☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work. ☐ The request for an extension to submit your assessment work must be made before the due date. |
| Section 2: Reasonable adjustments |
| I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox. ☐ I do require reasonable adjustment ☐ I do not require reasonable adjustment |
| Declaration (Student to complete) ☐ I confirm that the purpose and procedures of this assessment task has been clearly explained to me. ☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process. ☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment. ☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook. ☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment. ☐ I confirm that I am ready for assessment. Student Name: ______________________________________ Student Signature: ___________________________________ |
Assessment method-based instructions and guidelines: Skills Test
| Assessment type |
| Skills Test – Determine objectives and gaps |
| Instructions provided to the student: |
| Assessment task description: |
| This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency. This assessment task is a Skills Test. You are required to determine objectives and gaps.You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available. You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task. |
| Applicable conditions: |
| This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test). You will be assessed independently on this assessment task. No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor. Your trainer/assessor may ask you relevant questions during this assessment task |
| Resubmissions and reattempts: |
| Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.For more information, please refer to the Training Organisation’s Student Handbook. |
| Location: |
| This assessment task may be completed in: ☐ a classroom ☐ learning management system (i.e. Moodle), ☐ workplace, ☐ or an independent learning environment. Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task. |
| Purpose of the assessment |
| The purpose of this assessment task is to ensure information and communications technology (ICT) products and systems match the strategic direction of the organisation. Skill to determine objectives and gaps.Skill to develop recommendation report.Skill to develop change management plan.Skill to develop an action plan.Skill to undertake cost benefit analysis. |
| Task instructions |
| This is an individual assessment. Word-limit for this assessment task is 600-750 words. To ensure your responses are satisfactory you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc. Further instructions to be included based on the task. The assessment task is divided into three parts- the first part is to review the scenario and develop a performance management plan, the second part is to develop a performance management policy and the third part requires you to complete a coaching review formYour writing must be concise, to the point, not provide irrelevant information and according to the word limit given. You must write your responses in your own words.You will be required to complete all parts of this assessment task. |
Assessment Task 2 – Skills Test
Skills Test:
Scenario:
Devon Technical College is a private Registered Training Organisation (RTO) with a campus based in Western Melbourne. It offers over 40 certificate and diploma level qualifications in the Vocational Education and Training (VET) sector for a large number of subject areas including business, community services, education, information technology, health, hospitality, and many others.
Students select from one of two study shifts (morning or afternoons) to undertake study which is self-directed in nature or trainer led, and to undertake assessments. With the self-directed courses, trainers/assessors are on hand to handle student’s queries, while other courses are trainer led.
There are currently 450 students that attend the institute across a wide range of classrooms. Depending on their studies, students who require access to a computer are given access Windows 10 desktop machine and a word processor and other software applicable to their studies plus access the internet. For classes that are self-directed, all learning materials are provided in print format, as are the assessments.
Student management is undertaken on a bespoke application called “Student Manager”. Student Manager is a tool used to record student attendance, unit completion, student’s notes, and other applicable student management tasks.
Devon Technical College use a mixture of laptops and desktop machines which all have Windows 10 and Microsoft Office 2016 installed on them. The network is managed by two servers:
- An Admin server has Windows Server 2016 installed on it and is used by the employees of Devon Technical College. It includes active directory, DNS, DHCP, and acts as the gateway to the internet. It also asks as an application server for the Student manager application and its associated database.
- A Student server also has Windows Server 2016 installed on it and is used by the students for study purposes. It also has active directory on it, and a separate domain implementing DNS and DHCP services.
Network Attached Storage is used for accessing both staff and student files. A UPS is used to protect the network from power loss and electrical surges.
The current network diagram of how the network components fits together is shown as follows:
A portion of the organisations Strategic Plan containing strategic goals is provided below:
Mission
To provide quality education.
Vision
To become Australia’s number one education provider using modern technologies and teaching platforms.
Objectives
The current objectives are listed as follows:
- To deliver first-class education using modern technologies
- To provide customer service excellence beyond expectations
- To implement sustainable practices
Strategic Goals
The current goals are listed as follows:
- To offer students new ways of learning
- To expand throughout Australia
- Increase student numbers for the 2019 year
Based on the strategic goals, the provider would like to phase out its print-based learning and implement an online model that it hosts in its network. This will provide a sustainable approach to teaching, and to also allow for expansion throughout Australia within the costs of opening new campuses.
You work in the information technology department at Devon Technical College at its campus in Western Melbourne. Your supervisor has tasked you to determine the best way to implement a Learning Management System (LMS) hosted at the campuses premises, and has provided some further resources that you can use for the implementation:
| Employee | Position | Hourly rate |
| Yourself | IT technician | $35 |
| Kim Brown | Networking Administrator | $45 |
| Stephan Curry | Web developer | $35 |
| Murphy O’Shea | Web designer | $35 |
| Renju Chalakudy | LMS specialist | $38 |
| Penny Taylor | Trainer/assessor | $30 |
The following is a portion of the organisations Project Management policy and procedures which you need to follow as part of your job tasks.
Project Management policy and procedures brief:
- Recommendation report is to be presented to the Project Manager/Supervisor.
- ICT Recommendation report must be updated based on responses from the supervisor.
- Change management plan must be discussed and submitted to the supervisor for review and feedback.
- A breakdown of the financial cost for implementing the change(s) is to be documented. Each component should be financially broken-down including hardware/software costs and including the human resources based on the WBS.
- Action plan is to be approved by the Supervisor.
Work tasks for implement a system change
When a possible change may be required to the current ICT system you must undertake the four following steps in a sequential order:
- Undertake gap analysis using the organisational template form: Gap Analysis Report
- Based on identified gaps, research solutions and complete a report using the organisational template form: ICT System Recommendation Report.
- Based on the agreed upon changes, develop a plan to implement the changes in an efficient method using the organisational template form: Change Management Plan
- Develop individual action plans to implement and manage the changes using the organisation template form: Action Plan.
Activity 1: (Determine objectives and gaps)
In this activity you need to review the scenario, and then complete the following tasks using a word processor:
- Provide an overview of the business including its business domain. (50-100 words expected)
- Develop a measurable business objective for each of the strategic goals in the Strategic Plan:
- To offer students new ways of learning
- To expand throughout Australia
- Increase student numbers for the 2019 year
- Analyse strategic plan and document the effectiveness of current strategic plan against industry environment and organisational objectives developed.
- Develop a Gap Analysis Report that identifies the possible gaps and opportunities in ICT and evaluate organisational impact with reference to the strategic plan and the objectives using the following organisational template. For the gap table, analysis should be kept very high level where you specify:
- the current state of each of the three strategic objectives in a few words
- the desired state of the ICT system in a few words
- the ICT technical gap between the current state and the future state
- improvement opportunities, and proposed changes
- and what ICT technology will help close the gaps.
You need to replace the text within the “<<” and “>>” characters with pertinent information using the headings and the scenario as a guide:
| Gap Analysis Report for Devon Technical College Executive summary <<Provide a basic overview of the report>> Background <<Provide an overview of the organisation and its current ICT systems>> Strategic objectives The organisation has the following strategic objectives: <<List the strategic objectives here>> Current ICT network <<Provide a basic overview of the current ICT network including the current hardware employed and how security of the network is managed>> Gap analysis The following table contains gap analysis for each of the strategic goals: Strategic Objective Current State Future State Gap Technology Recommendations <<Provide a list of recommendations based on the gap analysis>> |
Performance Criteria/Performance Checklist
| Your task must address the following performance criteria/ performance checklist. | |||
| To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence | S | N/S | Trainer/Assessor to complete (Comment and feedback to students) |
| Provided an overview of the business and its business domain. | |||
| Developed a measurable business objective for each of the strategic goals in the Strategic Plan. | |||
| Analysed strategic plan and documented the effectiveness of current strategic plan against industry environment and organisational objectives developed. | |||
| Developed a Gap Analysis report filling in each of the sections required including:the current state of each of the three strategic objectives in a few wordsthe desired state of the ICT system in a few wordsthe ICT technical gap between the current state and the future stateimprovement opportunities, and proposed changesand what ICT technology will help close the gaps. | |||
Activity 2: (Develop recommendation report)
Note: This activity is in continuation of the previous activity
In this activity you need to review the scenario, the gaps you determined in the previous activity to develop an ICT system recommendation report of what needs to be implemented, and then present this orally to your supervisor for approval.
- Using the internet, research what ICT system components should be implemented to support the close the gaps identified in the gap analysis report completed in the previous activity. The research should look at the hardware, software, and security requirements.
- Analyse proposed changes against strategic objectives of organisation.
- Document the impact of proposed changes to ICT systems and products.
- Document the difficulty levels of implementing the proposed changes to the ICT systems and products.
- Based on your research from the previous task and using a word processor, develop an ICT Recommendation Report using the following template. You need to replace the text within the “<<” and “>>” characters with pertinent information using the headings and the scenario as a guide:
- Present the ICT Recommendation Report to an assessor orally for feedback and approval. Note that the assessor will play the role of your supervisor for the purpose of this assessment task.
You need to:
- Present the information in the ICT Recommendation Report orally to the supervisor.
- Use listening and verbal skills to respond to clarifying questions from the supervisor.
- Use note taking skills to document the responses for the supervisor.
- Analysis the responses from the supervisor and update the ICT Recommendation Report as necessary until the supervisor is happy.
| ICT System Recommendation Report for Devon Technical College Background <<Provide a basic overview of the project including the background including a summary of the gap analysis >> Strategic objectives <<List the strategic objectives here>> Security requirements <<Detail any security requirements for the network. How will you stop anyone from accessing the system? >> Hardware requirements << Detail recommended hardware components that should be included in the network including their specifications and costs. You should provide URL link(s) to these resources. >> Software requirements << Detail recommended software components that should be included in the network including their costs. You should provide URL link(s) to these resources. >> Advantages and disadvantages << Detail the advantages and disadvantages of the new system compared to the existing system >> Impact of proposed changes to ICT systems and products. << Detail the impact of proposed changes to ICT systems and products considering current strategic objectives>> Document the difficulty levels of implementing the proposed changes to the ICT systems and products. << Detail the difficulty levels of implementing each of the proposed changes to the ICT systems and products>> |
Performance Criteria/Performance Checklist
| Your task must address the following performance criteria/ performance checklist. | |||
| To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence | S | N/S | Trainer/Assessor to complete (Comment and feedback to students) |
| Undertaken research of possible ICT solutions | |||
| Developed an ICT Recommendation Report filling in each of the sections required including:BackgroundStrategic objectivesSecurity requirementsHardware requirementsSoftware requirementsAdvantages and disadvantages. | |||
| Documented the impact of proposed changes to ICT systems and products. | |||
| Documented the difficulty levels of implementing the proposed changes to the ICT systems and products. | |||
| Orally conducted a presentation of their report and have this approve | |||
| Used listening skills to understand clarifying questions and to reply verbally during the interview | |||
| If necessary update report based on feedback received | |||
Activity 3: (Develop change management plan)
Note: This activity is in continuation of the previous activities.
For this task you need to develop a Change Management Plan using the following organisational template. You also need to follow organisational project management policy and procedures to complete the task.
When developing the change management plan, you are required to:
- Prioritise the proposed changes that will present the most valuable opportunities.
- Develop a schedule based on the priority of the proposed changes.
You need to replace the text within the “<<” and “>>” characters with pertinent information using the headings and the scenario as a guide:
Change Management Plan for LMS implementation
Executive summary
<< Provides a basic overview of the change management plan >>
Strategic objectives
<< Lists the strategic objectives of the organisation >>
ICT system changes
<< Document what ICT change(s) are occurring to implement the change. This should include a full list of the hardware and software components>>
Schedule
<< Document the tasks that need to be completed including the responsibility of each task. A work breakdown structure (WBS) should be used to sequentially list the tasks, how long each will take, and who will be responsible for each task. >>
Financial
<< Document a breakdown of the financial cost for implementing the change(s). Each component should be financially broken down including hardware/software costs and including the human resources based on the WBS >>
Once you have completed the Change Management Plan, you should orally discuss and submit this document to your supervisor for review and feedback.
Note that the assessor will play the role of your supervisor for the purpose of this assessment task.
Performance Criteria/Performance Checklist
| Your task must address the following performance criteria/ performance checklist. | |||
| To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence | S | N/S | Trainer/Assessor to complete (Comment and feedback to students) |
| Developed a Change Management Plan filling in each of the sections required including:Executive summaryStrategic objectivesICT system changesScheduleFinancialFollowed organisation policy and procedures | |||
| Used plain English, translating technical terminology when necessary, to communicate with a range of personnel and determine objectives, articulate ideas and requirements, and develop plans. | |||
| Elicited information using effective listening and questioning techniques. | |||
Activity 4: (Develop an action plan)
Note: This activity is in continuation of the previous activities
For this task you must develop an action plan to implement the changes using the Change Management Plan, and the ICT Recommendations Report you have developed, as well as the scenario as a guide.
You also need to follow organisational project management policy and procedures to complete the task.
You should implement the Action Plan using the following organisational template which is a component of the organisations Project Management Policy and procedures:
When developing the action plan, you must:
- Document the actions to be implemented.
- Responsible person to implement the change.
- Targets and required standards to be met considering the propose changes.
- Implementation methods to be used.
Action Plan
| Action | Responsibility | Timeline | Targets and required standards | Implementation Resources and methods |
Once you have completed the Action Plan, you should orally discuss and submit this document to your supervisor for review and feedback.
Note that the assessor will play the role of your supervisor for the purpose of this assessment task.
Performance Criteria/Performance Checklist
| Your task must address the following performance criteria/ performance checklist. | |||
| To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence | S | N/S | Trainer/Assessor to complete (Comment and feedback to students) |
| Developed an Action filling in each action as per the WBS including:ActionResponsibilityTimelineTargets and required standardsImplementation Resources and methodsFollowed organisation policy and procedures | |||
Activity 5: (Undertake cost-benefit analysis)
Note: This activity is in continuation of the previous activities
The Action Plan has been finalised, and the new Learning Management System (LMS) has been operational for the last year.
Your supervisor has tasked you to monitor the resource usage of the LMS and determine whether the project was cost effective for the organisation or not. You have recorded the following values and made the following assumptions:
- The LMS cost $50,000 to implement (note this value is only applicable for the first year.
- Maintenance costs for the LMS system have been valued at $100,000 for the first year. You have made the assumption that this figure will increase by 5% per year.
- 30% increase in numbers which has adding extra income of $200,000 for the first year. You have made the assumption that this figure will increase by 10% per year.
Based on the figure provided above, complete a 5 years Cost-benefit Analysis (CBA) by completing the CBA table using the following organisational template:
Cost-Benefit Analysis (CBA)
Project: Learning Management System (LMS) implementation
Time frame: 5 years
| Year | |||||
| 1 | 2 | 3 | 4 | 5 | |
| Cost | |||||
| Benefit | |||||
| Ratio | |||||
You need to determine the costs and financial benefits for each year over 5 years and calculate the CBA ratio for each of these years, which is the benefits divided by the costs.
Once you have completed the Cost-Benefit Analysis (CBA), you should submit this document to your supervisor for review and feedback.
Performance Criteria/Performance Checklist
| Your task must address the following performance criteria/ performance checklist. | |||
| To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence | S | N/S | Trainer/Assessor to complete (Comment and feedback to students) |
| Student has correctly calculated the CBA ratios over 5 years based on the costs and benefits supplied | |||
Appendix A: Reasonable Adjustments
| Write (task name and number) where reasonable adjustments have been applied: |
| Reasonable Adjustments |
| Students with carer responsibilities, cultural or religious obligations, English as an additional language, disability etc. can request for reasonable adjustments. Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed. The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability. The trainer/assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented. The trainer/assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made. All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department. |
| Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete) | ||
| Category | Possible Issue | Reasonable Adjustment Strategy (select as applicable) |
| ◻ LLN | ◻ Speaking ◻ Reading ◻ Writing ◻ Confidence | ◻ Verbal assessment ◻ Presentations ◻ Demonstration of a skill ◻ Use of diagrams ◻ Use of supporting documents such as wordlists |
| ◻ Non-English Speaking Background | ◻ Speaking ◻ Reading ◻ Writing ◻ Cultural background ◻ Confidence | ◻ Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process ◻ Use methods that do not require a higher level of language or literacy than is required to perform the job role ◻ Use short sentences that do not contain large amounts of information ◻ Clarify information by rephrasing, confirm understanding ◻ Read any printed information to the student ◻ Use graphics, pictures and colour coding instead of, or to support, text ◻ Offer to write down, or have someone else write, oral responses given by the student ◻ Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs |
| ◻ Indigenous | ◻ Knowledge and understanding ◻ Flexibility ◻ Services ◻ Inappropriate training and assessment | ◻ Culturally appropriate training ◻ Explore understanding of concepts and practical application through oral assessment ◻ Flexible delivery ◻ Using group rather than individual assessments ◻ Assessment through completion of practical tasks in the field after demonstration of skills and knowledge. |
| ◻ Age | ◻ Educational background ◻ Limited study skills | ◻ Make sure font size is not too small ◻ Trainer/Assessor should refer to the student’s experience ◻ Ensure that the time available to complete the assessment takes account of the student’s needs ◻ Provision of information or course materials in an accessible format. ◻ Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures ◻ Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write ◻ Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue ◻ Changes to course design, e.g. substituting an assessment task ◻ Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift |
| ◻ Educational background | ◻ Reading ◻ Writing ◻ Numeracy ◻ Limited study skills and/or learning strategies | ◻ Discuss with the Student previous learning experience ◻ Ensure learning and assessment methods meet the student’s individual need |
| ◻ Disability | ◻ Speaking ◻ Reading ◻ Writing ◻ Numeracy ◻ Limited study skills and/or learning strategies | ◻ Identify the issues ◻ Create a climate of support ◻ Ensure access to support that the student has agreed to ◻ Appropriately structure the assessment ◻ Provide information or course materials in an accessible format, e.g. a textbook in braille ◻ Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures ◻ Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write ◻ Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue ◻ Changes to course design, e.g. substituting an assessment task ◻ Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift |
| Explanation of reasonable adjustments strategy used |
| Trainer/Assessor Name | |
| Trainer/Assessor Declaration | I declare that I have attached all relevant evidence to provide reasonable adjustment. The training package guidelines and criteria have not been compromised in the process of providing reasonable adjustment to the student. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided explanation of reasonable adjustments strategy used, as required. |
| Trainer/Assessor Signature | |
| Date |
Appendix B: Learner Evaluation Form
Please complete this evaluation form as thoroughly as you can, in order for us to continuously improve our training quality. The purpose of the evaluation form is to evaluate the areas below:
- logistics and support
- facilitation
- training material
- assessment
Your honest and detailed input is therefore, of great value to us, and we appreciate your assistance in completing this evaluation form!
| Unit of Competency Name | Trainer/Assessor Name | |||||||
| Student Name (Optional) | Dates of Training | |||||||
| Employer/Work site (if applicable) | Date of Evaluation | |||||||
| A | Logistics and Support Evaluation | |||||||
| No. | Criteria/Question | Strongly Disagree | Disagree | Neutral | Agree | Strongly Agree | ||
| 1 | The communication regarding the required attendance and time to study to pass this unit was correct | |||||||
| 2 | The staff were efficient and helpful. | |||||||
| 3 | The training equipment and material used was effective and prepared. | |||||||
| 4 | The training venue was conducive to learning (set-up for convenience of students, comfortable in terms of temperature, etc.) | |||||||
| Additional Comments on Logistics and Support | ||||||||
| No. | Criteria/Question | Strongly Disagree | Disagree | Neutral | Agree | Strongly Agree |
| B | Trainer/Assessor Evaluation | |||||
| 1 | The trainer/assessor was prepared and knowledgeable on the subject of the program | |||||
| 2 | The trainer/assessor encouraged student participation and input | |||||
| 3 | The trainer/assessor made use of a variety of methods, exercises, activities and discussions | |||||
| 4 | The trainer/assessor used the material in a structured and effective manner | |||||
| 5 | The trainer/assessor was approachable and respectful of the learners | |||||
| 6 | The trainer/assessor was punctual and kept to the schedule | |||||
| 7 | The trainer/assessor was easy to understand and used the correct language | |||||
| Additional Comments on Training | ||||||
| No. | Criteria/Question | Strongly Disagree | Disagree | Neutral | Agree | Strongly Agree |
| C | Learning Evaluation | |||||
| 1 | The learning outcomes of the unit are relevant and suitable. | |||||
| 2 | The content of the unit was relevant and suitable for the target group. | |||||
| 3 | The length of the training was suitable for the unit. | |||||
| 4 | The learning material assisted in the learning of new knowledge and skills to apply in a practical manner. | |||||
| 5 | The learning material was free from spelling and grammar errors | |||||
| 6 | Handouts and exercises were clear, concise and relevant to the outcomes and content. | |||||
| 7 | Learning material was generally of a high standard, and user-friendly | |||||
| Additional Comments on Learning Evaluation | ||||||
Visit:https://auspali.info/
Also visit:https://www.notesnepal.com/archives/767
YOUR COMMENT