CPPREP4002 Interpret Practice In Real Estate :
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Case study assessment
Criteria
Unit code, name and release number
CPPREP4002 – Access and interpret ethical practice in real estate (1)
Qualification/Course code, name and release number
Teaching staff/student to select the correct qualification the student is enrolled in from the below dropdown list:
BSB30120 – Certificate III in Business
Student details
Student number
Student name
Assessment declaration
This assessment is my original work and has not been:
Student signature and date
Version: 20211101
Date created: 10 August 2018
For queries, please contact:
Technology and Business Services SkillPoint
Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo, NSW 2007
© 2021 TAFE NSW, Sydney
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning Bank
The contents of this document are copyright © TAFE NSW 2021 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at the time of printing: 9 April 2023. For current information please refer to our website or your Teacher/Assessor as appropriate.
Assessment instructions
Table 1 Assessment instructions
| Assessment details | Instructions |
| Assessment overview | The aim of this assessment is to assess your knowledge and performance in meeting consumer protection standards, and in dealing responsibly with ethical breaches and challenges. |
| Assessment Event number | 3 of 3 |
| Instructions for this assessment | This is a case study assessment that assesses your knowledge and performance of skills required by the unit. This assessment is in four parts: Part 1 Case study detailsPart 2 Case Study reviewPart 3 Sources of advicePart 4 Communication strategies And is supported by: Assessment feedback Azure Beach Incident report form |
| Submission instructions | On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform. Ensure you have included your name at the bottom of each page of documents you submit. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. |
| What do I need to do to achieve a satisfactory result? | To achieve a satisfactory result for this assessment you must answer all the questions correctly. If a resit is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period. |
| What do I need to provide? | TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601.Computer or other device with word processing software and internet accessWriting materials, if required |
| What the Teacher/Assessor will provide | Access to this assessment and learning resources, including the student workbook and any supporting documents or links. Azure Beach Incident report form |
| Due date Time allowed Location | Enter due date 2 hours (indicative only) |
| Supervision | This is an unsupervised, take-home assessment. Your Teacher/Assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. |
| Assessment feedback, review or appeals | In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. |
Specific task instructions
The instructions and the criteria in the case study will be used by the Teacher/Assessor to determine whether you have satisfactorily completed the Case Study Scenario. Use these instructions and criteria to ensure you demonstrate the required knowledge.
Part 1: Case Study Details
To complete this part of the CPPREP4002 Interpret Practice In Real Estate assessment, you will be required to read the Case Study provided.
Once you have read the information, you must complete your responses to questions in the parts to follow.
Your responses must:
- address all parts of each question with examples as appropriate
- use clear and concise language to ensure the intended meaning is understood
- provide references where required, using either the Harvard or APA style
Once completed you must submit this assessment to the Teacher/Assessor for marking.
Case Study Scenario:
This scenario is based on the Hinton & Ors v Commissioner for Fair Trading – NSW Caselaw. Hinton & Ors v Commissioner for Fair Trading [2006] NSWADT 257]
Refer to the following for information on consumer protection requirements:
Misrepresentation | NSW Fair Trading
Part 2: Case Study review
Task 1
Consider the Hinton & Ors v Commissioner case from Part 1 and answer the following questions relating to consumer protection.
Read each question carefully and follow the required word count where identified.
Summarise the unethical practice that took place in the Hinton & Ors v Commissioner case. Your response must include applicable legislation and sections of the legislation. Your summary must include the following:
- Write a summary of the facts of the case by discussing the following items:
- material facts:
- outline the unethical practice that has occurred:
- an explanation of how the unethical practice relates to consumer protection requirements:
Using workplace forms. Use the Azure Beach Incident report form to record the events of the Hinton & Ors v Commissioner case.
- Identify the breaches that occurred and outline their impact on the consumer and the agency.
Table 2 Breaches
| Identify breach and description of activity | Impact on Agency. | Impact on client |
| Misrepresentation of the sale of the 6 Collins Street North Ryde. Non disclosure of Material fact Breach of s52, Property Stock and business Agents Act 2002 | Loss of licence | Loss of trust, |
| Failure to properly supervise business. Property stock and business Agents Act 2002 and the Fair Trading Act 2002 | Damage to client relationship | Clint having to deal with unethical agents |
- Identify the consumer protection legislation that was breached.
- In relation to the Hinton & Ors v Commissioner case outline the consumer protection requirements for real estate and the risks unethical practice has for the identified participants.
Misrepresentation | NSW Fair Trading
Table 3 Unethical practice
| Risk of unethical practice | Outline risk Student responses will vary in their outlines however they should include the following. |
| Risk to consumer | |
| Risk to agency | Loss of business, loss of property |
| Risk to industry | |
| Personal risk | |
| Community |
- Identify and discuss the ethical standards, and codes of conduct or codes of practice that should have been applied to the Hinton & Ors v Commissioner case to demonstrate ethical practice, assume the agent was a member of the REI NSW.
Table 4 Ethical standards/Codes of conduct
| Ethical standard | Application of ethical standards |
| Property Stock Agents Regulations 2014, Schedule 1 | |
| REINSW CODE OF PRACTIS |
Part 3: Sources of advice
Task 1
Complete the following table regarding sources of advice on ethical practice in real estate. You first need to identify the source by either name and/or link to website. You then need to evaluate the source for the effectiveness of the advice they provide. Consider talking about the following:
- Applicability across all aspects of real estate practice.
- Is the advice official or is it a matter of opinion?
- What are the strengths of this resource for advice and what are the limitations?
An example has been provided for you.
Table 5 Sources of advice
| Identify resource for advice | Evaluation of source for type of advice that will be received |
| Example: Solicitors | A solicitor may assist by providing understanding of legal requirements and how to ensure ethical practice is considered |
| Source 1: (add link if required) | Reliable advise as it a statutory body that legislates/ regulates the real estate industry |
| Source 2: (add link if required) | Reliable advice from industry professional |
| Source 3: (add link if required) |
Part 4: Communication strategies
Task 1
- In the following table you are required to identify at least two appropriate communication strategies to support ethical practice in real estate. Analyse the features of each communication strategy to demonstrate how they ensure effective relationships. Consider different types of communication methods such as:
- Written
- oral
- digital
The relationships that you need to consider are:
- Customers
- Clients
- External agencies.
Table 6 Ethical communication strategies
| Relationships with | Communication strategy 1 | Communication strategy 2 |
| customers | Digital Face to face | Face to face |
| clients | Face to face | Face to face digital |
| external agencies |
- Describe two strategies that would address complaints resolution processes. Identify and discuss how these also address consumer rights and responsibilities.
Table 7 Complaints strategies
| Complaint resolution strategy | Consumer rights and responsibilities being addressed |
| Acknowledge the issue | Respond to the client |
| File document | Record the complaint (once we kept the record it last for 3 years) |
Task 2
Scenario
Jenny is assisting Adrian with the sale of 201/10 Georges Court, Smithdale. She has just received a call from the buyer asking if she could please recommend someone for the Pest and Building report.
Jenny’s uncle does Pest and Building Inspections and has told her if she refers someone to him, he will pay her $50.00. Jenny gives her uncle’s contact details to the buyer of Georges Court.
Using the scenario, complete the following table by identifying and explaining strategies and options available to respond to concerns about discrepancies between personal or agency unethical practice and real estate ethical practice standards.
Table 8 Discrepencies
| Identify discrepancy (personal or agency practice) for unethical practice. | Identify and explain real estate ethical practice standards. | Outline of strategy and or options to address unethical practice. |
| Schedule 1, property and stock Regulations. Rule 11 conflict of intrest | ||
| Schedule 1, property and stock Agents Regulations 2014. Rule 12 Referral to service provider | ||
Assessment feedback
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Assessor feedback
☐ Has the Assessment Declaration for this CPPREP4002 Interpret Practice In Real Estate assessment event been signed and dated by the student?
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☐ Was reasonable adjustment in place for this assessment event?
If yes, ensure it is detailed on the assessment document.
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