BSBXTW401 Lead And Facilitate A Team :
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Final Results Record
| Course name: | ICT50220 Diploma of Information Technology | ||
| Unit code and name: | BSBXTW401 Lead and facilitate a team | ||
| Student name: | Student ID: | AIA | |
| Assessor name: | |||
Final assessment results
| Task | Type | Result | ||
| Satisfactory | Unsatisfactory | Did not submit | ||
| Assessment Task 1 | Knowledge questions | S | U | DNS |
| Assessment Task 2 | Project Portfolio | S | U | DNS |
| Overall unit results | C | NYC | ||
| First Attempt | Second attempt/Re-assessment | |||
Feedback
- My performance in this unit has been discussed and explained to me.
- I would like to appeal this assessment decision.
Student signature: Date:
- I hereby certify that this student has been assessed by me and that the BSBXTW401 Lead And Facilitate A Team assessment has been carried out according to the required BSBXTW401 Lead And Facilitate A Team assessment procedures.
Assessor signature: Date:
Contents
Final Results Record………………………………………………………………………………………………….. 1
Introduction……………………………………………………………………………………………………………… 3
Student assessment agreement……………………………………………………………………………………. 4
Assessment Task 1 – Cover Sheet………………………………………………………………………………… 5
Assessment Task 1: Knowledge Questions…………………………………………………………………….. 6
Assessment Task 1: Checklist……………………………………………………………………………………. 10
Assessment Task 2 – Cover Sheet………………………………………………………………………………. 11
Assessment Task 2: Project Portfolio…………………………………………………………………………… 12
Assessment Task 2: Checklist……………………………………………………………………………………. 18
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The assessment tasks for BSBXTW401 Lead and facilitate a team are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the IT Works Student User Guide. The Student User Guide provides important information for you relating to completing BSBXTW401 Lead And Facilitate A Team assessment successfully.
Assessment for this unit
BSBXTW401 Lead and facilitate a team describes the performance outcomes, skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry.
For you to be assessed as competent, you must successfully complete two BSBXTW401 Lead And Facilitate A Team assessment tasks:
- Assessment Task 1: Knowledge questions – You must answer all questions correctly.
- Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Make sure you read through the assessments in your student assessment booklet before you fill out and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
| Have you read the assessment requirements for this unit? | Yes | No |
| Do you understand the requirements of the assessments for this unit? | Yes | No |
| Do you agree to the way in which you are being assessed | Yes | No |
| Do you have any specific needs that should be considered | Yes | No |
| If so, explain these in the space below: |
Do you understand your rights to reassessment? ¨ Yes ¨ No
Do you understand your right to appeal the decisions made in an assessment?
- Yes ¨ No
| Student name | |
| Student ID number | |
| Student signature | |
| Date | |
| Assessor name | |
| Assessor signature | |
| Date |
Assessment Task 1 – Cover Sheet
Student declaration
To be filled out and submitted withBSBXTW401 Lead And Facilitate A Team assessment responses
- I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
- I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
- I have correctly referenced all resources and reference texts throughout these assessment tasks.
| Student name | |
| Student ID number | |
| Student signature | |
| Date |
Assessor declaration
- I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
| Assessor name | ||||||
| Assessor signature | ||||||
| Date | ||||||
| Assessment outcome | S | NS | DNS | Resubmission | Y | N |
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Feedback
Student result response
- My performance in this assessment task has been discussed and explained to me.
- I would like to appeal this assessment decision.
| Student signature | |
| Date |
Assessment Task 1: Knowledge Questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
- review the advice to students regarding answering knowledge questions in the IT Works Student User Guide
- comply with the due date for assessment which your assessor will provide
- adhere with your RTO’s submission guidelines
- answer all questions completely and correctly
- submit work which is original and, where necessary, properly referenced
- submit a completed cover sheet with your work
avoid sharing your answers with other students.
| i | Assessment information Information about how you should complete this assessment can be found in Appendix A of the IT Works Student User Guide. Refer to the appendix for information on: where this task should be completedthe maximum time allowed for completing this assessment taskwhether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Questions
Provide answers to all of the questions below:
- Complete the following table by specifying the purpose of each policy and procedure.
| Policy and procedure type | Purpose of policy and procedure |
| WHS | WHS policy in workplace is for the work health and safety of the workers. Its purpose is to implement the safety measures for the workplace hazards. |
| Anti-discrimination | This policy illustrates that according to the racial, sex, and other characteristics of people, they have equal rights and opportunities. |
| Privacy | This policy is created to protect the personal data of any individuals. Furthermore, tracking all the government agencies and organization and other few other organization with higher than 3 million annual turnover on how they handle information of personal data. |
- Complete the following table. Specify an Act that relates to each area.
| Area | Act that applies |
| a. WHS | Work Health and Safety Act 2011 |
| b. Workplace relations | Workplace Relation Act 1996 |
| c. Anti-discrimination | Racial Discrimination Act 1975 |
- Complete the following table regarding the purpose and content of a code of conduct.
| Purpose of a code of conduct | The Code of Conduct template, which is available to all Australian companies, establishes and outlines the basic standards of behavior and conduct required of employees and contractors in their interactions with customers, clients, coworkers, management, and the general public. |
| Three examples of what a code of conduct can contain | Dressing codePrivacy Social responsibility |
- Explain the impact of organizational reputation and culture on team work.
An organization could have the hundreds of cultures. Organizational culture is frequently regarded as a prerequisite for teamwork in the workplace. It is described as “the social glue that holds a company together and is the shared values, beliefs, or perceptions held by personnel inside an organization.
Team works or collaborate culture is largely built on collaboration, agreement, and choice based on a shared vision of intended outcomes. The emphasis is on marketing and customer service since they are the measures of success for these businesses. The negative of this culture is that it might cause decision-making to take longer. It takes a long time for certain conservative organizations to analyze alternatives and achieve an agreement.
A collaborative culture is often associated with scale-ups aspiring to become enterprises. Such teams are seen as “medium ground” between flexible and rigid teams, since both “extremes” would struggle with the many aspects of collaborative culture. Consensus decision making would stifle creative and flexible teams, while rigid teams would lack clear leadership and a simple set of norms to depend on.
- Complete the following table and identify and describe two facilitation techniques that can be used to encourage team cohesion and effectiveness.
| Facilitation technique 1 | To make team cohesion better effective training and development program should be organized. |
| Facilitation technique 2 | Increase and upgrading the communication is another technique to develop team cohesion. |
- Complete the following table and identify and describe two mentoring and coaching techniques that can be used to support team members.
| Mentoring and coaching technique 1 | Empowering team members to solve the problem of their own. |
| Mentoring and coaching technique 2 | Developing the team member understanding skill and encouraging confident. |
- List three strategies that can be used for resolving conflict.
- Understand the situation carefully
- Distinguish all the agreement and disagreement
- Develop the effective plan to handle the situation.
- List three strategies that can be used for negotiating.
- Prepare for the negotiation
- Positive thinking
- Thinking about both outcomes: bad and good
- List three communication methods.
- Written communication
- Verbal and non-verbal communication
- Visual communication
- List three communication styles.
- Passive
- Aggressive
- Assertive
- List three key principles of communication that must be adhered to when communicating with individuals from other cultures or those with special needs or disabilities.
- Making it simple
- Listen practice carefully
- Supportive mentality
- Explain how each of the following workplace contingencies can impact on a team and a strategy that could be followed to reduce the impact.
| Contingency | Impact | Strategy |
| Unplanned leave or absence of workers | Unplanned absences may increase workplace stress if they are not handled properly, with other workers taking on more task and working longer hours. | Communication and coordination practices |
| Re-allocation of work tasks | Overloading resources with labor often raises their stress levels and produces weariness. If this continues, it will lead to burnout and a decline in their mental and physical health. This will affect their production and morale in the long run. | First of all, finding out the workload and capacity of team members. Then assigning it to them with the highest preferences to the right personnel with balancing due date. Use of some work management tool to work efficiently. |
| Succession planning for important team roles | Succession planning increases the organization’s overall competence by identifying vital jobs and emphasizing prospective vacancies selecting key talents and skills required for business continuity; and Individual growth is prioritized in order to fulfill future company demands. | Succession planning strategy could be possible only by selecting an experience, qualified and ambition person in senior post. |
- Explain how you would respond to each of the following teamwork challenges.
| Contingency plan | Strategy |
| Difficulties performing tasks | With enhancing the ability of the workers could be the first option to such issues. Retraining them about their related |
| Conflicts with clients or team members | Listen Analyze Act |
| Potential risks or safety hazards | Identify the risk first Assessing the risk Response to risk Monitoring the risk |
| Unethical or inappropriate behaviour. | Making the straight guidelines Enhancing knowledgeEducating about the consequence of such behaviour |
| Student’s name: | |||
| Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? | Completed successfully? | Comments | |
| Yes | No | ||
| Question 1 | |||
| Question 2 | |||
| Question 3 | |||
| Question 4 | |||
| Question 5 | |||
| Question 6 | |||
| Question 7 | |||
| Question 8 | |||
| Question 9 | |||
| Question 10 | |||
| Question 11 | |||
| Question 12 | |||
| Question 13 | |||
| Task outcome: | Satisfactory | Not satisfactory | |
| Assessor signature: | |||
| Assessor name: | |||
| Date: | |||
Assessment Task 2 – Cover Sheet
Student declaration
To be filled out and submitted with assessment responses
- I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
- I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
- I have correctly referenced all resources and reference texts throughout these assessment tasks.
| Student name | |
| Student ID number | |
| Student signature | |
| Date |
Assessor declaration
- I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
| Assessor name | ||||||
| Assessor signature | ||||||
| Date | ||||||
| Assessment outcome | S | NS | DNS | Resubmission | Y | N |
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Feedback
Student result response
- My performance in this BSBXTW401 Lead And Facilitate A Team assessment task has been discussed and explained to me.
- I would like to appeal this assessment decision.
| Student signature | |
| Date |
Assessment Task 2: Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
- your learning resources and other information for reference
- the Simulation Pack or your own business
- Project Portfolio template. Ensure that you:
- review the advice to students regarding responding to written tasks in the IT Works Student User Guide
- comply with the due date for assessment which your assessor will provide
- adhere with your RTO’s submission guidelines
- answer all questions completely and correctly
- submit work which is original and, where necessary, properly referenced
- submit a completed cover sheet with your work
avoid sharing your answers with other students.
| i | Assessment information |
| Information about how you should complete this assessment can be found in Appendix A of the IT Works Student User Guide. Refer to the appendix for information on: where this task should be completedhow your assessment should be submitted. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Activities
Complete the following activities:
- Carefully read the following:
This project requires you to demonstrate your skills and knowledge in effectively leading and facilitating a team.
This project can be based on the case study business in the Simulation pack or you may like to base this on your own business, or a business you are currently working for or are familiar with. Speak to your assessor to get approval if you want to base this on your own business or one you work for.
If you choose the case study business, you may select any of teams that form part of the organisation on which to base your project. If it is your own business, then you may choose any team that forms part of your workplace and in which you are involved.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
- Preparation
Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background information and policies and procedures. For the case study business, this is all of the documents included in the ICT simulation pack. If it’s your own business or a business where you are working or are familiar with, it’s important at this step that you have your business or case study approved by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio which include detailed guidance relevant to all the assessment activities.
Planning team outcomes
| You are now to complete Section 1 of your Project Portfolio by completing the team performance plan based on your chosen team from the case study business or your team within your own business. |
| Complete Section 1 of your Project Portfolio. Submit your Portfolio to your assessor. |
Preparing for team coordination and support
| In the following activity, you will be required to communicate the team performance plan that you have developed to your team. If you are basing this on the case study, this will be a group of students that your assessor will organise. If this is your own workplace, this will be the members of your own team. You will have approximately 10 minutes to present your plan and discuss challenges with tasks allocated as outlined below. During the meeting you will also be required to provide coaching to your team on a topic of your choice in order to enhance workplace culture and to ensure common team goals are met. This is to be a short coaching session on a specific topic i.e. no more than 10 minutes. You will therefore need to prepare a presentation to use in the next activity about the team performance plan you have developed and the topic of your choice. You may prepare the presentation in any form you wish e.g. PowerPoint Presentation or handouts. Make sure that you choose a method of communication that will be appropriate for your team and assist them to understand their responsibilities. You will also be required to: consider how you will facilitate open and respectful communication and collaboration between team members, taking into account the diverse backgrounds of those in your team. You will then be required to demonstrate techniques that you have identified as appropriate in the next activity.Assist your team to identify, brainstorm, report and resolve issues and inefficiencies related to the tasks as identified in your team performance plan. You will therefore need to ensure you identify suitable techniques to achieve this, as well as your own problem solving skills to come up with solutions during the meeting. You will also need to manage conflict where there are disagreements about how to resolve an issue so be prepared as to how you will handle this. |
| Complete Section 2 of your Project Portfolio. Submit your Portfolio to your assessor. |
Roundtable discussion
In a group round-table style discussion with your selected team, you will present your team performance plan and coaching session.
Your assessor will be looking to see that you can:
- use communication practices that are relevant to the team.
- take into account others’ opinions
- facilitate open and respectful communication and collaboration between team members, taking into account the diverse backgrounds of those in your team.
| ask the team to identify issues/ inefficiencies related to the tasks as identified in your team performance plan and then brainstorm solutions.use your own problem solving skills to come up with solutions to these task challenges.manage conflict appropriately.demonstrate effective communication skills including:Speaking clearly and conciselyUsing non-verbal communication to assist with understandingAsking questions to identify required informationResponding to questions as requiredUsing active listening techniques to confirm understandingbuild rapport with your team through use of effective communication skills. | |
| i | This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. |
Monitor workplace activities
If you are using the case study business you are to complete this activity. If you are using your own business, you may collate feedback on your own team and individual performance. If this is not possible, you may also complete this same activity below, selecting one of the teams below.
Assume it is six months later and feedback has been received on individual and team performance as follows:
| Overall team feedback | |
| Team | Feedback |
| IT Team | The team has been effective overall, working to time and budget. It’s been a very busy time and some of the long-term goals haven’t been achieved such as improving the help desk function. Because of the workload collaboration between teams hasn’t been as good as it could be. |
| Sales Team | Despite the global outlook, the sales team has been managing to increase sales albeit by less than expected. It’s been a tough time and there’s definitely been a lack of motivation at times. |
| Because of the workload collaboration between teams hasn’t been as good as it could be. | |
| Operations Team | The team’s just ticking along with its usual activities. Not a lot of progress has been made on long term objectives due to general workload. Because of the workload collaboration between teams hasn’t been as good as it could be. |
| Individual team member feedback | |
| Team member: Sales | |
| Jade Somers | Team management is overall excellent but sometimes lack of communication resulting in missed deadlines. |
| Jay Santos | Less engaged of late which is impacting on the team. Still achieving sales goals. |
| Jane Stone | Jane has been participating in sales training in her own time and the impact can be seen. Her contribution is definitely clear. Lagging behind on some key tasks. |
| Individual team member feedback | |
| Team member: IT | |
| Hal Hyland | Hal seems distracted and seems down on himself for a lack of creativity. He needs to be more confident. |
| Helen Hunt | Great team member. Motivates others. Brings a lot to the role through her studies. |
| Hayley Hill | Has been negative about the systems of late and the pace of change. It is frustrating that things aren’t moving quicker but it’s the way it is. Being positive despite frustration is important. Being willing to discuss solutions is also important. |
| Individual team member feedback | |
| Team member: Operations | |
| Alicia de Souza | Alicia is a really great member of the team. She’s organising systems to improve things. She’s a little unconfident. |
| Alan Ibrahim | Alan is a hard worker. He tends to keep himself to himself but always gets his work done and is pleasant to all staff. |
You now need to collate and report on the feedback provided to assess individual and team performance.
Based on this feedback, you are also to identify specific learning and development opportunities that will improve team and individual performance and behaviours.
You will also need to organise a specific event for your team.
You will document all of this in an email to your team which you will draft within your Portfolio.
Complete Section 3 of your Project Portfolio within the timelines specified by your assessor.
- Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.
Submit to your assessor for marking.
| Student’s name: | |||
| Did the student: | Completed successfully? | Comments | |
| Yes | No | ||
| Plan team outcomes by developing a team performance plan that includes: Team objectives, responsibilities and outcomesIndividual outcomes, goals and behaviours, as well as tasksStrategies to ensure team members are accountable for their roles and responsibilitiesContingency plansTasks allocated based on expertise or development potentialOpportunities for cross collaboration amongst external and internal teams and individuals? | |||
| Coordinate and support teams and individuals within the team by: Communicating the team performance plan and associated objectives to the teamProviding instructions about tasks to be completed. | |||
| Facilitating open and respectful communication and collaboration between team members, taking into account diverse backgrounds? | |||
| Provide coaching to staff to enhance workplace culture and to support individuals to work towards common team goals? | |||
| Identify and use suitable communication practices when communicating with team members and facilitating activities? | |||
| Build rapport with the team? | |||
| Recognise the perspectives of team members and diversity of opinion? | |||
| During the meeting, demonstrate effective communication skills including: Speaking clearly and concisely Using non-verbal communication to assist with understandingAsking questions to identify required information Responding to questions as requiredUsing active listening techniques to confirm understanding | |||
| Facilitate the team to identify and report on issues/inefficiencies related to tasks allocated and to brainstorm solutions to these issues/inefficiencies? | |||
| Use problem solving skills to deal with any the identified task challenges? | |||
| Manage conflict in an appropriate manner? | |||
| Monitor team performance by: Measuring team member performance against agreed measuresProviding timely and constructive feedback to the team in writingIdentifying learning and development opportunities to improve team and individual performance and behaviours as per the issues identified? |
| Implement action plans to address individual and team training needs? | ||||
| Task outcome: | Satisfactory | Not satisfactory | ||
| Assessor signature: | ||||
| Assessor name: | ||||
| Date: | ||||
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