BSBOPS502 Observation Forms

BSBOPS502 Observation Forms :

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Task 1.4 Observation Form

Learner Name:
Name of Workplace/ Organisation:
Task Title Refer to task title.
Date of Observation:
Did the learner demonstrate the following during their consultation with relevant stakeholders?	Yes	No	Comments
Present information using the appropriate register depending on the audience This may include, but is not limited to, the following: Using a formal register when speaking with managersUsing an informal register when speaking with clients	o	o
Present information using the appropriate vocabulary This may include, but is not limited to, the following: Avoiding words that are discriminatory or offensiveUsing the correct terms when presenting technical informationAvoiding slang to explain concepts and ideas	o	o
3.     Present information using the appropriate paralinguistic features, including:
a. Body Language This may include, but is not limited to, the following:	o	o

Avoiding any noticeable habits or mannerisms that come across as rudeHaving     a     relaxed    but     confident posture
Facial Expressions This may include, but is not limited to, the following: Keeping an appropriate level of eye contact with their audienceMatching their expression to the content they are presenting (e.g. smiling when presenting good information)	o	o
Tone and Pitch This may include, but is not limited to, the following: Having a modulated voice throughout the sessionAdjusting their pitch to suit the content they are presenting (e.g. having an even voice when persuading their audience)	o	o
Listen to information from the audience This may include, but is not limited to, the following: Demonstrating verbal cues to show active listening (e.g. brief affirmations such as ‘I see’ and ‘Sure’)Demonstrating non-verbal cues to show active listening (e.g. nodding along, avoiding distractions such as mobile phones)Allowing the audience to finish speaking before they speak	o	o

Comprehend information from the audience This may include, but is not limited to, the following: Rephrasing what the audience saidAsking questions to clarify topics and ideas (e.g. how questions, why questions)Asking questions that allow the respondent to go into detail (e.g. requesting specific additional information from the audience)	o	o
Seek feedback after presenting information This may include, but is not limited to, the following: Providing their respondent with the opportunity to share their thoughts on the content presentedAsking the respondent to provide suggestions to improve the content presented	o	o
OVERALL FEEDBACK TO LEARNER
ASSESSOR DECLARATION By signing here, I confirm that I have observed the learner, whose name appears above, perform/demonstrate the skills outlined in this Observation Form during the consultation with stakeholders. I further confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during this task.
Assessor Name:
RTO Name:

Signature:
Date signed:

Task 2.1 Observation Form

Learner Name:
Name of Workplace/ Organisation:
Task Title Refer to task title.
Start Date of Observation:
End Date of Observation:
Did the learner…	Yes	No	Details of Observation
	Comments
1. Adhere to the following organisational requirements when recruiting employees during the implementation of their operational plan:
a. Policy from the Implementation Requirements			Observed by: Initials: Date observed:
b. Procedure from the Implementation Requirements			Observed by: Initials: Date observed:
c.     Practice from the Implementation Requirements			Observed by: Initials: Date observed:

d. Strategies for recruiting employees from the Strategies Checklist			Observed by: Initials: Date observed:
e. Strategies for protecting IP when recruiting employees from the Strategies Checklist			Observed by: Initials: Date observed:
2. Adhere to the following organisational requirements when inducting employees during the implementation of their operational plan:
a. Policy from the Implementation Requirements			Observed by: Initials: Date observed:
b. Procedure from the Implementation Requirements			Observed by: Initials: Date observed:
c.     Practice from the Implementation Requirements			Observed by: Initials: Date observed:
d. Strategies for inducting employees from the Strategies Checklist			Observed by: Initials: Date observed:
3. Adhere to the following organisational requirements when acquiring physical resources during the implementation of their operational plan:
a. Policy from the Implementation Requirements			Observed by: Initials: Date observed:

b. Procedure from the Implementation Requirements			Observed by: Initials: Date observed:
c.     Practice from the Implementation Requirements			Observed by: Initials: Date observed:
d. Strategies for acquiring physical resources from the Strategies Checklist			Observed by: Initials: Date observed:
4. Adhere to the following organisational requirements when acquiring services during the implementation of their operational plan:
a. Policy from the Implementation Requirements			Observed by: Initials: Date observed:
b. Procedure from the Implementation Requirements			Observed by: Initials: Date observed:
c.     Practice from the Implementation Requirements			Observed by: Initials: Date observed:
d. Strategies for acquiring services from the Strategies Checklist			Observed by: Initials: Date observed:

e. Strategies for protecting IP when acquiring physical resources and services from the Strategies Checklist

Observed by: Initials: Date observed:

Incorporate identified IP responsibility in the Operational Plan while conducting the following: Incorporating may include, but is not limited to, the following:Implementing an action item that checks for possible copyright infringement in outputsFollowing an organisational policy and procedures document related to the business’ IP responsibility
a. Recruitment of new employees			Observed by: Initials: Date observed:
b. Acquisition of physical resources			Observed by: Initials: Date observed:
c.     Acquisition of services			Observed by: Initials: Date observed:

Incorporate identified IP right in the Operational Plan while conducting the following: Incorporating may include, but is not limited to, the following:Implementing an action item that protects the business’ IPFollow an organisational policy and procedures document related to the business’ IP right
a. Recruitment of new employees			Observed by: Initials: Date observed:

b. Acquisition of physical resources			Observed by: Initials: Date observed:
c.     Acquisition of services			Observed by: Initials: Date observed:
OVERALL FEEDBACK TO LEARNER
ASSESSOR DECLARATION By signing here, I confirm that I have observed the learner, whose name appears above, perform/demonstrate the skills outlined in this Observation Form during the learner’s implementation of their Operational Plan. I further confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during this task.
Assessor Name:
Signature:
Date signed:

Task 3.1 Observation Form

Learner Name:
Name of Workplace/ Organisation:
Task Title Refer to task title.
Start Date of Observation:
End Date of Observation:
Did the learner…	Yes	No	Details of Observation
	Comments
1. Adhere to the strategy for Documenting Performance from the Strategies Checklist			Observed by: Initials: Date observed:
2. Adhere to the strategy for Documenting Performance from the Strategies Checklist			Observed by: Initials: Date observed:
OVERALL FEEDBACK TO LEARNER

ASSESSOR DECLARATION By signing here, I confirm that I have observed the learner, whose name appears above, perform/demonstrate the skills outlined in this Observation Form during the learner’s monitoring of profit and productivity performance. I further confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during this task.

Assessor Name:

RTO Name:

Signature:

Date signed:

Task 3.2 Observation Form

Did the learner…	Yes	No	Details of Observation
	Comments
1.     Adhere to the strategy for developing employees identified in the Strategies Checklist			Observed by: Initials: Date observed:
OVERALL FEEDBACK TO LEARNER
ASSESSOR DECLARATION By signing here, I confirm that I have observed the learner, whose name appears above, perform/demonstrate the skills outlined in this Observation Form during the learner’s planning of systems to provide support.I further confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during this task.
Assessor Name:

Signature:

Date signed:

Task 3.5 Observation Form

Did the learner…	Yes	No	Details of Observation
	Comments
1. Adhere to the strategy for making variations identified in the Strategies Checklist			Observed by: Initials: Date observed:
OVERALL FEEDBACK TO LEARNER

ASSESSOR DECLARATION By signing here, I confirm that I have observed the learner, whose name appears above, perform/demonstrate the skills outlined in this Observation Form during the learner’s implementation of their Variation Plan. I further confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during this task.

Assessor Name:

RTO Name:

Signature:

Date signed:

Record of Assessment

Assessment Activity	Satisfactory	Needs more evidence
Short Answer Questions
Short Answer Question 1	¨	¨
Short Answer Question 2	¨	¨
Short Answer Question 3	¨	¨
Short Answer Question 4	¨	¨
Short Answer Question 5	¨	¨
Short Answer Question 6	¨	¨
Short Answer Question 7	¨	¨
Short Answer Question 8	¨	¨
Short Answer Question 9	¨	¨
Short Answer Question 10	¨	¨
Short Answer Question 11	¨	¨

Assessment Activity	Satisfactory	Needs more evidence
Short Answer Question 12	¨	¨
Short Answer Question 13	¨	¨
Short Answer Question 14	¨	¨
Short Answer Question 15	¨	¨
Practical Assessment
Part 1 Task 1.1 Conduct Research for Operational Plan	¨	¨
Part 1 Task 1.2 Discuss Research for Operational Plan	¨	¨
Part 1 Task 1.3 Draft the Operational Plan	¨	¨
Part 1 Task 1.4 Finalise the Operational Plan	¨	¨
Part 1 Task 1.5 Explain to Relevant Work Teams	¨	¨
Part 2 Task 2.1 Implement the Operational Plan	¨	¨
Part 2 Task 2.2 Confirm and Evaluate Implementation	¨	¨
Part 2 Task 2.3 Implement Contingencies	¨	¨
Part 3 Task 3.1 Monitor Profit and Productivity Performance	¨	¨
Part 3 Task 3.2 Plan to Provide Support	¨	¨
Part 3 Task 3.3 Provide Support to Teams and Individuals	¨	¨
Part 3 Task 3.4 Develop Variation Plan	¨	¨
Part 3 Task 3.5 Implement Variation Plan	¨	¨

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