Prior to commencing the BSBITU211 Produce digital text documents your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each BSBITU211 Produce digital text document assessment task. If any assessment task is not fully addressed, then your BSBITU211 Produce digital text documents task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.

Written work

BSBITU211 Produce digital text documents tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

Address each question including any sub-points
Demonstrate that you have researched the topic thoroughly
Cover the topic in a logical, structured manner
Your assessment tasks are well presented, well referenced and word processed
Your assessment tasks include your full legal name on each and every page.

Active participation

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the BSBITU211 Produce digital text documents tasks on time.

Plagiarism

Plagiarism is taking and using someone else’s thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:

Presenting any work by another individual as one’s own unintentionally
Handing in assessments markedly similar to or copied from another learner
Presenting the work of another individual or group as their own work

Handing in BSBITU211 Produce digital text documents without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

Collusion

Collusion is the presentation by a learner of an BSBITU211 Produce digital text document assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons.

Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a “0” grade and NYC.

BSBITU211 Produce digital text documents must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm).

Competency outcome

There are two outcomes of BSBITU211 Produce digital text documents : S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.

If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your BSBITU211 Produce digital text document assessment task(s). If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency.

Additional evidence

If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments.

Confidentiality

We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with your BSBITU211 Produce digital text documents and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.

Recognised prior learning

Candidates will be able to have their previous experience or expertise recognised on request.

Special needs

Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

ASSESSMENT REQUIREMENTS

Assessment can either be:

Direct observation
Product-based methods e.g. reports, role plays, work samples
Portfolios – annotated and validated
Questioning
Third party evidence.

If submitting third party evidence, the Third-Party Observation/Demonstration document must be completed by the agreed third party.

Third parties can be:

Supervisors
Trainers
Team members
Clients
Consumers.

The third-party observation must be submitted to your trainer/assessor, as directed.

The third-party observation is to be used by the assessor to assist them in determining competency.

The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.

As part of the BSBITU211 Produce digital text documents process, all learners must abide by any relevant assessment policies as provided during induction.

If you feel you are not yet ready to be assessed or that this BSBITU211 Produce digital text documents is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

CANDIDATE DETAILS

ASSESSMENT – BSBITU211: PRODUCE DIGITAL TEXT DOCUMENTS

Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for BSBITU211: Produce digital text documents.

Name:

Address:

Email:

Employer:

Declaration

I declare that no part of this BSBITU211 Produce digital text documents has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.

Signed:

Date:

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this BSBITU211 Produce digital text document assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1:
Signed:
Learner 2:
Signed:
Learner 3:
Signed:

Observation/Demonstration

Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook.

An explanation of observations and demonstrations:

Observation is on-the-job

The observation will usually require:

Performing a work-based skill or task

Interaction with colleagues and/or customers.

Demonstration is off-the-job

A demonstration will require:

Performing a skill or task that is asked of you

Undertaking a simulation exercise.

Your trainer/assessor will inform you of which one of the above they would like you to do. The observation/demonstration will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your trainer/assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate the skills, knowledge and performance criteria required for competency in this unit, as seen in the Learner Guide.

THIRD PARTY GUIDE

You should supply details of the third party to the assessor before you commence the activities (see below), unless the assessor has already selected a third party themselves. The assessor can then contact the third party in instances where they require more evidence to determine competency, or they cannot observe certain tasks themselves.

The reasons to use a third party may include:

Assessment is required in the workplace
- Where there are health and safety issues related to observation
- Patient confidentiality and privacy issues are involved.

If you are not employed, or able to complete BSBITU211 Produce digital text document demonstrative tasks in the workplace, you will need to inform the assessor. They will be able to provide you with a simulated environment in which to complete these tasks.

We would prefer that, wherever possible, these be “live” issues for your industry and require application of the principles that you are learning as part of your training. Where this is not possible, you and your third party should simulate the activity tasks and demonstrations that you believe would be likely to arise in your organisation or job role.

Third party evidence can also be used to provide “everyday evidence” of tasks included in your work role that relate to the unit of competency but are not a part of the formal assessment process.

The third party is not to be used as a co-assessor – the assessor must make the final decision on competency themselves.

Documents relevant to collection of third party evidence are included in the Third-Party section in the Observations/Demonstrations BSBITU211 Produce digital text document document.

THIRD PARTY DETAILS (REQUIRED INFORMATION FROM THE LEARNER)

A third party may be required for observations or demonstrations; please provide details below of your nominated third party and obtain their signature to confirm their agreement to participate. This information will be required by your trainer/assessor in advance of arranging BSBITU211 Produce digital text document any future observations or demonstrations.

Third party name:

Position of third party:

Declaration for nominated third party

I declare my intention to act as third party for (learner’s name here)

Third party signature: Date:

ACTIVITIES

Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).

Where applicable, a signed observation by either an approved third party or the assessor will need to be included in these activities as proof of completion.


Objective	To provide you with an opportunity to adjust workspace, furniture and equipment to suit user ergonomic environments.
	Outline the requirements specific to chair height, seat, and backrest within an ergonomic environment. Specify four ergonomic requirements specific to the use of a computer mouse. Outline the ergonomic requirements specific to desk height, desktop size, leg well space, and desk layout within an office environment.

ACTIVITY 1B


Objective	To provide you with an opportunity to ensure workspace meets organisational work health and safety requirements for digital device operation, taking into account the type of device to be used.
	Identify five health and safety requirements which should be met in relation to workspaces where digital devices are used.

ACTIVITY 1C


Objective	To provide you with an opportunity to identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required.
	Identify three types of documents that may be produced within the workplace. Refer to two simple word-processed documents that have been produced at your workplace and state what their purpose is. Refer once more to the simple word-processed documents and identify the intended audience for each. Identify relevant personnel within your organisation you could approach to clarify the purpose, audience and presentation requirements of documents.

ACTIVITY 1D


Objective	To provide you with an opportunity to identify organisational and task requirements for document layout and design.
	Identify six different organisational requirements that may be observed in document layout and design. Gathering as many documents used by your organisation as you can, look for consistencies in and inconsistencies in the organisational requirements you have detailed above. Document your findings.

ACTIVITY 1E


Objective	To provide you with an opportunity to select most appropriate word processing application to produce document, in accordance with available resources and organisational policies.
	Identify four types of word processing applications that may be selected for the production of different types of documents. Outline the respective advantages and disadvantages of each.

ACTIVITY 2A


Objective	To provide you with an opportunity to format document using appropriate application functions to adjust layout to meet information requirements, in accordance with organisational style and presentation requirements.
	Identify five methods of formatting a document. Identify eight software functions that could be used to format a document and explain what each one does.

ACTIVITY 2B


Objective	To provide you with an opportunity to use application features to identify and manipulate display options and controls.
	Identify as many screen display options and controls as you can. Select four display options and/or controls. Explain what they do and where they can be found. Identify which display options and controls you use most when producing documents. Identify which display option and/or control you use least efficiently and may require further training/practice to use. ToolbarsZoom percentage

ACTIVITY 2C


Objective	To provide you with an opportunity to use relevant help functions to overcome simple issues relating to document presentation and production.
	Imagine that you are working on a document in Microsoft Word and you find that there a number of the sentences are double-spaced. You want to apply single spacing throughout the document but aren’t sure how. Outline the process of referring to the help function for the purpose of applying single spacing in this instance.

ACTIVITY 3A


Objective	To provide you with an opportunity to review and edit final document and prepare for delivery in accordance with organisational and task requirements.
	When you have produced your document, what must you check for before printing? After making adjustments and alterations to your document, why must you re-check it?

ACTIVITY 3B


Objective	To provide you with an opportunity to deliver document to relevant audience within designated timelines and in accordance with organisational requirements.
	By what designated timelines could document submission/completion deadlines be set? How are individual deadlines related to the business and performance plans of the organisation? If you felt that your deadlines were unreasonable, by what legislation could you be protected?

ACTIVITY 3C


Objective	To provide you with an opportunity to name and store document appropriately in accordance with organisational requirements and exit application without information loss.
	When naming a document, what things do you need to consider? When storing a document, what things do you need to consider? Name four aspects of storing documentation that should be covered by an organisational security policy and/or procedure.

SUMMATIVE ASSESSMENTS

The summative BSBITU211 Produce digital text document assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.

Skills, knowledge and performance may be termed as:

Skills – skill requirements, required skills, essential skills, foundation skills
Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence
Performance – evidence requirements, critical aspects of assessment, performance evidence.

Section A: Skills Activity

The Skills Activity is designed to be a series of demonstrative BSBITU211 Produce digital text document tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances).

It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.

Section B: Knowledge Activity (Q & A)

The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.

Section C: Performance Activity

The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of BSBITU211 Produce digital text document competency and be observed by the assessor and/or third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.

If necessary for the activities, you should attach completed written answers, portfolios or any evidence of competency to this workbook.

SECTION A: SKILLS ACTIVITY

Objective: To provide you with an opportunity to show you have the required skills for this unit.

A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.

This activity will enable you to demonstrate the following skills:

Reading
Writing
Oral Communication
Navigate the world of work
Interact with others
Get the work done.

Answer the activity in as much detail as possible, considering your organisational requirements.

This activity requires you to produce three simple word-processed documents from the list below and attach them to your workbook.

You may select any three of the following documents to produce:

Agendas
- Briefing papers
- Envelopes
- Faxes
- Labels
- Letters
- Mail merges
- Memos
- Minutes
- Short reports
- Simple one-page flyers
- Standard form letters.

State the three different documents you intend to produce in accordance with your organisational requirements.

For each document, you must seek clarification from relevant colleagues about the requirements of the document and write them in your workbook.

Requirements of the document will include:

Purpose
- Audience
- Presentation requirements including document layout and design
- Designated timeline for completion
- Printing requirements
- Naming and storing requirements.

Produce all three documents in accordance with all of the requirements. Check through your documents to ensure that you have met all of the requirements and make any necessary adjustments. Document the adjustments you have made.

If you come across any problems with your knowledge of using word processing software, use manuals, user documentation and/or online help to overcome them. Document your problems and solutions in your workbook.

Print your documents in accordance with the printing requirements and attach to your workbook.

Name and store your documents in accordance with organisational requirements and document in your workbook the process you followed to do so.

Once completed, evaluate one of your documents to find out whether you have met all the requirements (you may wish to do this with an appropriate colleague within your organisation). Document your findings in your workbook.

SECTION B: KNOWLEDGE ACTIVITY (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:

Key elements of basic formatting styles and their effect on formatting, readability and appearance of documents
- Key functions of word processing applications
- Key features of organisational requirements for ergonomics
- Key features of organisational style and presentation guide.

Answer each question in as much detail as possible, considering your organisational requirements for each one.

List different ways to format a document.

SECTION C: PERFORMANCE ACTIVITY

Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.

A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.

This activity will enable you to demonstrate the following performance evidence:

Follow correct ergonomic requirements and organisational policies and procedures
- Produce digital documents that align to document purpose and appropriate to target audienceAdhere to organisational style manual when formatting BSBITU211 Produce digital text documentdocumentsUse relevant help functions to rectify simple document issuesProduce document in appropriate format for review
- Adhere to designated timelines when preparing documents.

Answer the activity in as much detail as possible, considering your organisational requirements.

Produce a document of your choice, using your organisational style manual to help with formatting.

Find out your designated time for preparing the BSBITU211 Produce digital text document document and follow this to make sure it is completed during this time.

Demonstrate an awareness of your organisational policies and procedures by following the correct ergonomic and conservation requirements.

Demonstrate that you can use different system features to produce the document accurately.

Use manuals and user documentation to help with troubleshooting any problems, and also refer to help functions on computer software.

Check the BSBITU211 Produce digital text document document and proofread it once completed to look out for any spelling or grammatical errors. Make any amendments required, and then hand it over to the assessor for them to check through.

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BSBITU211 Produce Digital Text Documents:

TABLE OF CONTENTS

INSTRUCTIONS TO LEARNER

CANDIDATE DETAILS

Observation/Demonstration

Observation is on-the-job

Demonstration is off-the-job

THIRD PARTY GUIDE

ACTIVITIES

SUMMATIVE ASSESSMENTS

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